InsideWhat’s

Welcome to University housing

General Information

Moving into Grad & Family Housing

What to bring / leave homeParking & Transportation

SIUC resources

FAQs

We are excited that you have chosen to live on campus and believe that your residential experience will contribute to your academic

success at SIU. This packet is designed to provide you with resources and materials to make your move-in process for the fall semester as

easy as possible. Make sure you read all of the sections, which include helpful information, links to campus resources, downloadable forms

and more.

ELCOME!

When arriving to check-in, make your way over to the Area Office at:

1902 Evergreen Terrace Dr. E Carbondale, IL 62901The Area Office is open Monday-Friday, 8AM- 4:30PM

Closed Saturday, Sunday, and all State/Federal holidays

Important Contacts:

Area Office/Maintenance Requests:618.453.5767

Sylvia Gray, Complex Director: sgray@siu.edu

After-Hours Emergency/Maintenance Contacts:SIU Police: 911 OR 618.453.2381 Carbondale Fire Department: 911 OR 618.457.4131

Emergency Maintenance/Lock-Out: 618.967.7996

General Information

Move into Graduate & Family Housing

Kitchen Items Cookware (tea/coffee pots, pans and baking dishes) Dishes Dish towels and dish soap Microwave Silverware Small table and chair set (ET ONLY) Garbage canLiving Room Items TV/DVD player/gaming system/stereo Couch or futon (ET ONLY) Coffee table (ET ONLY) Area rug and door mat Window coverings/curtainsBedroom Items Bed(s) (ET ONLY) Sheets, blankets, pillows and pillow cases Clothing Computer Hangers Night stand (ET ONLY) Room decorations DeskBathroom Items Personal hygiene products Toilet paper Towels and washcloths Shower curtain

Things to consider for your ApartmentMiscellaneous Items School supplies Cleaning supplies Bucket and broom with dust pan/vaccum Documents needed for employment First aid kit Iron/ironing board Laundry supplies (basket, soap, fabric softener) Lamps and light bulbs Items to be left at Home

Washers

Dryers

Dishwashers

Bidets

Pets (i.e. dogs, cats, rabbits, mice, etc.)

If you have concerns about a service pet, please call our officeas soon as possible.

Packing /Unloading Tips Consolidate all items to be unloaded in one vehicle to reduce the amount of cars in the unloading zones. Avoid over packing boxes & consider use of plastic bins When unloading DO NOT park on the grass. This is against our property policy. Parking is only allowed in parking lots.

We hope this will provide you with useful information about our facilities and with helpful advice on what to bring to make living more comfortable on our properties..

Parking & TransportationIf you own a car and plan to park at Evergreen Terrace/Elizabeth Street Apartments, you must display BOTH a current Southern Illinois University parking decal AND a current Evergreen Terrace/Elizabeth Street Apartment parking decal. SIU parking decals can be purchased at the Parking Division in Washington Square. Elizabeth Street Apartment parking decals can be obtained at the Evergreen Terrace Area Office AFTER you purchase an SIU decal from the Parking Division. Please bring proof of ownership or registration of the vehicle when you come to the Area Office. Both an SIU ID and Driver’s License will be needed as well.

SIU offers a free bus shuttle for all students with a valid SIU ID, for the most up-to-date bus schedule check out:http://studentcenter.siu.edu/services/saluki-express/

Evergreen Terrace is a stop on the South Route and Mall Route

Please remember that all University parking decals expire each year on August 31. You will need to update your parking decals prior to this date to avoid receiving parking tickets. Be sure decals are visible & DO NOT back in to spaces.

Taxi Service

SIUC RESOURCES

Child Resource Information

Health Services

For assistance with child care services:Child Care Resource & Referral: 1.800.548.5563

SIUC’s Rainbow’s End: 618.453.6358Unity Point Elementary School: 618.529.4151

Carbondale High School: 618.457.3371Evergreen EDGE: 618.453.5767

For health related needs, here are some local services:

SIU Student Health Services: 618.453.3311 Carbondale Clinic: 618.549.5361

Carbondale Memorial Hospital: 618.549.0721 Adolescent Health: 618.529.2621

Jackson County Health Department: 618.684.3143

Cable/Internet/Telephone InformationThe apartments are not currently equipped with cable, internet, or telephone services. Residents are responsible for

establishing services themselves. Below are approved services for Grad & Family housing residents. Frontier Phone: 1.877.462.8188

Mediacom Cable/Internet: 1.800.874.2924 OR

http://mediacomcable.comWe ask that you DO NOT use satellite television as installation is unlikely to be approved

For assistance with your transition to the Carbondale Community:Department of Human Services (Food Stamps): 618.687.1705

Driver’s License Exam Station: 618.457.0488 Jackson County Mass Transit: 618.549.0304 Campus Info: 618.536.4636 Vintage Soul (Furniture): 618.303.2852

If you are attempting to forward your current mailing address to your Evergreen Terrace address it will be formatted as follows:Your Name

4-Digit Building # Evergreen Terrace Dr. East or West, Apt # Carbondale, IL 62901

**Our office only receives postage from United States Postal Services (USPS). Other carriers such as FedEx, UPS, and/or DHL deliver directly to your apartment door. Postal slips for parcels from USPS are placed in your mailbox and held at the Area Office.

Parcels are only retrievable during business hours and are kept for a maximum of 30 days; ID required.Only current residents may receive mail. All other parcels will be returned.**

Other Helpful Numbers

Address & Mail

Evergreen Terrace residents are expected to follow the policies and procedures set forth by the University. To familiarize yourself with the most up-to-date procedures please see the material

listed under “Apartments Applications & Contracts” at the link below:

http://www.housing.siu.edu/apartments/applications/policies

Policies & Procedures

Goodwill: 618.549.3415

Regular Pest Control SchedulePest control services are provided for every apartment once a month during business hours.Your building pest control schedule will be the same day every month. Please refer to the following for your pest control service day according to your building number:

First Wednesday1905 (177), 1915 (179), 1925 (181), 1935 (183), 1945 (185), 1955 (187), 1965 (189), 1975 (191), 1985 (193), 2005 (195)Second Wednesday1900 (151), 1932 (178), 1942 (186), 1952 (192), 1962 (194), 2002 (196), 2012 (198), 2015 (197), 2022 (200), 2025 (199)Third Wednesday1910 (153), 1920 (155), 1930 (157), 1940 (159), 1950 (161), 1960 (163), 2000 (171), 2010 (173), 2020 (175), 2041 (176)Fourth Wednesday1931 (156), 1941 (158), 1951 (164), 1961 (166), 2001 (168), 2011 (170), 2021 (172), 2031 (174), & Elizabeth Street Apts

**This area is prone to outdoor pests and rodents (i.e. mice, bed bugs, etc.), therefore special requests for additional pest control should be directed to the Area Office.

Please post this schedule in a convenient location for reference, or mark your monthly pest control schedule on your calendar. This schedule is subject to change only if the specified date is a holiday, administrative closure, weather-related closure, or unforeseen emergency. You will be notified with a memo of any changes in the schedule.

Renter InsuranceMany people who rent an apartment do not consider renter’s insurance. However, the contents of your apartment in the form of furniture, electronics, clothing, family heirlooms and other movable personal belongings often represent a

substantial investment. The unprotected loss of a renter’s personal property due to theft, fire, water leaks, electrical problems or some other incident could be financially devastating. University Housing does not provide renter’s

insurance. Insurance agents, brokers, and other trained financial advisors can help provide answers to detailed questions about a particular policy. It is recommended that you contact an insurance professional immediately

for assistance in selecting the right policy and the appropriate amount of coverage.

Lost keys or Other Lost ItemsIf keys are turned in to the Evergreen Terrace Area Office, we catalog them and place them in a secured cabinet.

As a reminder, apartment and mailbox keys can only be claimed by the adult resident(s) listed on the contract.Because of limited storage space, any lost items that are turned in to the

ET Area Office can only be held for forty-eight (48) hours.

You may also contact SIU Department of Public Safety (SIUC Police) for lost items.

Installing AppliancesAs of July 1, 2012, all major appliances that connect to apartment plumbing

are not allowed for installation under any circumstances.Major appliances that connect to residence plumbing include but are not limited to:

washing machines, dishwashers, and bidets.

Failure to comply will result in additional fees, sanctions, and/or cancellation of contract.

ADDITIONAL RESOURCES

Check-InWhat do I need to bring to check in?

As you arrive to your Area Office please be aware of some documentation required before you check-in to your apartment:�� %ULQJ�\RXU�6,8�,'�DQG�\RXU�'DZJ�7DJ�1XPEHU�� $OO�LPSRUWDQW�GRFXPHQWV��H�J��ELUWK�FHUWLILFDWHV��PDUULDJH�OLFHQVHV��SLFWXUH�,'��HWF���PXVW�EH�(QJOLVK�WUDQVODWHG **Contact the International Students Services (ISS) for assistance with translation at 618.453.5774**Can I access my room before my assigned check-in date and time?

There is a great deal of preparation occurring at your new home for your arrival. Check-in dates and times are given to lessen your wait time and the traffic around campus and in the buildings. For the move-in process to run smoothly it is critical that you arrive on your designated check-in date at the appropriate time. Students are only allowed to begin moving into their apartment on the designated move-in day.

General Housing (charges, payments)When is my housing payment due?

For any information regarding rent or billing please log on to www.salukinet.siu.edu to review your student account balance or call the Bursar Office at 618-453-2221 or visit http://www.bursar.siu.eduHow do I cancel my contract?

If you have decided not to attend SIU or cancel your contract for any reason, please email gradfamily@housing.siu.eduor visit http://www.housing.siu.edu/cancellations and follow the proper steps for cancellation. Failure to cancel willresult into a $500 no show fee.What utilities are included?

All apartments include water. Any other utility (cable, phone, and internet) is the resident’s reponsibility. Electricity is billed monthly to the student bursar account.

ApartmentsWhat are the dimensions of the apartments & windows?

Apartment dimensions can vary complex to complex. Please visit the University Housing website to learn more about your apartment unique design. http://www.housing.siu.edu/apartments/my-apt/floor-plans General windows dimensions: 37”x70”What furniture is provided in my room?

All apartments at Evergreen Terrace are unfurnished and each room at Elizabeth Street generally has one bed, one mattress, one desk, one desk chair, one lamp and one dresser/wardrobe unit per person. Personalizing your living space is an important part of making your apartment your home. Please be advised that you may not make any permanent or temporary alterations to your room or furniture. Can I bring a pet? Can my pet visit?

University policy does not allow dogs, cats or other pets in Apartment Housing due to noise, health, sanitation and safety reasons. For a list of allowed pets please refer to page 9, section R, items a,b,c,d & f onhttp://www.housing.siu.edu/apartments/applications/policies Residents found in violation of this policy are subject to a fine and other sanctions.

Frequently Asked QUESTIONS

Can I have visitors? Overnight?

You are welcome to invite friends and family to visit you! Please be aware that your guests are expected to abide by all of the SIU and Housing policies. If your guests are found in violation of policies, you may be held responsible for their actions. Overnight guests (staying past midnight into the next day) must be registered in the Area Office prior tovisit. Residents are not allowed to have guests longer than 14 days per semester. All guests must park n the X lot orvisitor parking.Can I have a grill?

Residents are allowed to have both charcoal & gas grills. Please refer to the policy guidebook for specific requirements.What appliances are provided?

Graduate & Family housing provides a stove & refrigerator for each apartment.What do I do if i get locked out?

During business hours (8:00AM- 4:30PM) come to the area office. Call the emergency contact after 4:30PMWhat is there to do when I’m not in class?

For a variety of available activities please check out our social media pages at the end of this packet.Do you have summer contracts?

No. While you can move in at any time throughout the year, ALL contracts are one year. They all end May 31st and begin June 1.I have children who attend school (i.e. elementary). Can I move out later since they

are in school?

Yes. Parents have one day following the last day of school for children to move out even if you will graduate before your child’s school is out for summer break.

MailWhat will my mailing address be?

Every student in on-campus housing at SIU is provided with an individual mailbox at no charge. Your mailbox assignment and address will be provided to you at check-in.I’m on vacation, what happens to my mail?

Evergreen Terrace area office only keeps parcels for a maximum period of 30 days. We suggest residents contactthe United States Postal Services (USPS) for any additional arrangements.Where do I find answers to more questions?

For additional questions regarding rules and regulations at Evergreen Terrace/ Elizabeth Street please visit:http://www.housing.siu.edu/apartments/applications/policies or contact the area office.

Apartments

What is carbon monoxide?

Carbon monoxide (CO) is an odorless, colorless gas produced when fuels (such as wood, gasoline, heating oil, etc.) burn incompletely. Fireplaces, gas furnaces, gas stoves, charcoal grills and other devices that use combustion are potential sources of CO.What is the effect of exposure to CO?

CO replaces oxygen in the bloodstream. Individuals suffering from CO poisoning effectively suffocate, even though their breathing is unhindered, they cannot get enough oxygen into the bloodstream. Mild CO poisoning (e.g., exposure to a concentration higher than 400 parts per million for 2-3 hours) feels like the flu, with symptomsincluding fatigue, nausea, vomiting and headaches. Higher exposure can result in disorientation, severe headaches, difficulty breathing and ultimately death.How do CO detectors work?

The CO detector installed in your living area measures how much CO has accumulated and displays a digital readout of the concentration in parts per million (ppm). It takes measurements every 2.5 minutes and sounds an alarm before the concentration of CO becomes high enough for adults to begin to experience symptoms. The alarm sounds when CO levels reach 100 ppm over 90 minutes, 200 ppm over 35 minutes or 400 ppm over 15 minutes.What do I do if the alarm sounds?

Evacuate immediately!From another area, call Public Safety at 911 and report the problem.Do not re-enter the room until instructed to do so by Public Safety, Alarm Shop personnel or Environmental Health and Safety. Public Safety will contact either the Alarm Shop or Environmental Health and Safety to measure CO levels and determine the necessary course of action. This monitor is designed to minimize the possibility of false alarms, so treat all alarms as a real problem.What do I do if the monitor is chirping?

This unit is equipped with a 9-volt backup battery. When the battery needs to be replaced, the monitor will chirp intermittently. Housing personnel replace the battery annually. If the battery needs to be replaced before then, contact the Area Office.What happens if we lose power?

The unit is equipped with a backup battery that will provide power to the monitor for about 6 hours. If the monitor completely loses power, it will go through a self-test mode once power is restored. During the self-test mode, the unit will alarm briefly.Can I put furniture in front of the monitor?

The monitor will not function properly if it is covered up. Ensure that there is at least 6 to 8 inches of clearance around the monitor to allow air to flow through it. Do not place large pieces of furniture or bedding in front of it.How could the monitor be damaged?

The CO monitor is sensitive to extreme temperature, high humidity, and liquids. It should not be placed in very hotor very cold areas. Water and cleaning solvents spilled or sprayed onto the monitor can cause damage.May I move the monitor to another outlet?

The monitor can be moved to another part of the room as long as it is not within seven feet of the furnace. If you do move the detector, please make sure you do not plug it into a switched electrical outlet. A switched outlet is one that is turned on and off by a light switch on the wall. It is possible that the monitor might conduct a self-test once the unit is plugged back in. The alarm will briefly sound during the test.Am I responsible for a damaged or lost monitor/smoke detector?

The CO monitors will be included in the Health and Safety Inspections. If the monitor is missing or damaged by the resident, the resident will be responsible for the replacement cost of the monitor. If the monitor is left unplugged, the resident may be fined.

Fire, Gas & Other Frequently Asked EMERGENCY QUESTIONS