For global organisations looking to implement enterprise-class

software, Concept is the workplace technology solution

of choice.

FSI Global plc is a market-leading group of companies. Since

1990, FSI has been a major influence on workplace technology

for the built environment, delivering a truly versatile business tool.

Sector and regional knowledge, and an insider’s understanding of

the many considerations that influence strategic software buying

in the 21st century, have helped FSI partners and clients to play a

central role in taking Concept to the heart of their business.

Pat Curran, Chairman, explains: “FSI Global plc continues

to deliver industry-leading products and services to the

workplace on an international scale. With our established

client base and global partner programme, we strive to reach

all corners of the globe and to bring Concept to the core of

any business.”

welcome

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03

“FSI Global plc continues to deliver industry-leading products

and services to the workplace on an international scale. With our

established client base and global partner programme, we strive

to reach all corners of the globe and to bring Concept to the core

of any business.”

intro

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global vision

FSI Global plc is a group of privately-owned companies providing market-leading

workplace technology and services. The group includes FSI, developers of the

Concept and FSI GO portfolio of workplace technology solutions.

From inception, FSI has led the charge to deliver software that reflects the

demand for usability, visibility and accessibility across an organisation.

FSI has intuitively understood and responded to shifts and changes in the

way technology is used in increasingly integrated ways to support processes

and drive profitability.

Such innovation has reflected the consumerisation of enterprise software.

Originally achieved through the rise of the internet, most recent demand has

been for truly mobile solutions with access to systems and applications via

the latest generation of smartphones and tablet devices. Interest has also

increased in cloud-based software delivery models.

The Concept Evolution suite of web-based products, including the Concept

Reach end-user interface and the Concept Connect service provider

interface, are all evidence of this commitment to provide workplace

technology that match demand for state-of-the-art solutions from the

coalface all the way to the heart of the business.

The addition of Resource Management, Energy Management and mobile

capabilities to Concept further reflects FSI’s constant attention to the rapidly

evolving needs of clients, end-user organisations, service providers and

contractors.

This emphasis on client service, keeping in step with market trends and

development, has helped the company to grow its business rapidly. It has

a substantial market share and an impressive portfolio of blue chip clients –

many of whom have been with FSI since inception.

FSI’s international partner network is an essential factor in its growth,

supplementing and complementing the company’s direct representation in fast-

growing markets including Australia, South Africa, the United Arab Emirates,

Asia Pacific, Canada, North America and throughout mainland Europe.

As it seeks to maintain its status as a global leader in the design and delivery

of workplace technology, FSI acknowledges the role played by its clients and

partners in helping to drive product innovation in emerging markets.

who are we

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There are four companies in FSI Global plc:

FSI (FM Solutions) Limited

As the market-leading workplace technology provider,

FSI has developed in close parallel with the rise of FM as

a core business function. FSI has a reputation for forging

strong, dynamic, long-term relationships with clients, which

is evident through an extensive case study portfolio. FSI

has been a Microsoft Gold partner since 2006, the first

workplace technology company to achieve this status. The

Microsoft Gold status was awarded to FSI in recognition

of the knowledge, skills and commitment to implementing

technology solutions to match the FM business needs.

Clients include: Amey, British Transport Police, Lloyds of

London, London Stock Exchange, Marks & Spencer, OCS

Group, Visa and World Duty Free.

FSI (FM Solutions) Middle East FZ-LLC

FSI Middle East has established an impressive client list

within many industry sectors across the GCC, MENA

and beyond. FSI Middle East directly delivers Concept,

and other workplace technology solutions, together with

associated professional services and on-going support to

clients across all business sectors. Clients include: Aldar

Properties, DAFZ – Dubai Airport Free Zone, Al Tajamouat

Amman, Mace Macro International, MAF Dalkia - Mall of the

Emirates, Masdar Institute, Musanada (Abu Dhabi General

Services), Sheikh Zayed Grand Mosque Center, State Audit

Bureau Kuwait, Tamkeen - New York University Abu Dhabi,

The Wave Muscat plus One & Only resorts in the Maldives

(Reethi Rai) and Dubai (Royal Mirage and The Palm).

FSI (FM Solutions) APAC Pty Limited

FSI APAC provides workplace technology solutions

to building owners, occupiers, in-house FM teams,

and facilities service and maintenance organisations

across Australia and the Asia Pacific region. It has

already delivered CAFM solutions to many organisations

including: Wesley Mission, Blue Care, Malthouse Theatre,

ISS Royal North Shore Hospital, PCS, OCS, JLL, Strata,

Plan, Laing + Simmons and ECH.

FSI Cloud

FSI Cloud meets the growing demand for high availability

hosted services. FSI Cloud provides a full range of

cloud computing and business productivity applications

that enables businesses to be more agile and scalable

to meet their client demands. FSI Cloud is a premier

provider of hosted solutions to the Facilities Management

sector. Blue chip clients currently using FSI Cloud’s

hosting infrastructure include: Amey, G4S, Vertex,

Commerzbank, FMS, KJ Tait, MITIE, Scottish Parliament,

Price Waterhouse Cooper, Laing O’Rourke, N G Bailey,

Baltimore Group, TRS, Cancer Research, E.ON and The

Transguard Group – an Emirates Group company.

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who are we

FSI’s international partner network is an essential factor

in its growth, supplementing and complementing the

company’s direct representation in fast-growing markets

including Australia, South Africa, the United Arab Emirates,

Asia Pacific, Canada, North America and throughout

mainland Europe.

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strength proposition

Energy & Sustainability Mobility Solutions

Digital Signage

DATA/BI

PerformanceProcessPeople

Cloud

SAPOracleSAGE

ServiceProvider

portal

Costcontainment Profitability

Customerexperience

End-userportal

value

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FSI’s success is based on strong brand identity.

But it’s the powerful combination of constant

product development combined with the capacity

for innovation with our clients and partners that

adds value to the market-leading platform.

FSI focuses on developing truly integrated

workplace systems to enhance the client

experience. Concept helps to boost productivity,

streamline business processes, support improved

performance and increase profitability,

in organisations of every type and size.

With FSI Global plc at the core, FSI is committed

to helping its clients and partners to extend their

commercial reach and broaden their product

portfolios – something that is achieved through

attention to detail of the relationship.

A converged technology with Concept Evolution

at the core creates a strength proposition

delivering a contextually rich business solution

leveraging cost, client engagement and

profitability. Integrated partnering will develop

sustainable growth of both organisations.

FSI provides a new level of business intelligence

with unprecedented visibility and control.

FSI’s partners, specialists in their sectors and

regions, will know how to apply these aspects of

Concept to their clients’ requirements. Thanks to

their cultural investment in the product, they are

able to create integrated, personalised solutions

that focus specifically on the needs of the client’s

business – and they can bring their solutions to

market more quickly and efficiently.

Energy & Sustainability Mobility Solutions

Digital Signage

DATA/BI

PerformanceProcessPeople

Cloud

SAPOracleSAGE

ServiceProvider

portal

Costcontainment Profitability

Customerexperience

End-userportal

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Concept is a comprehensive and fully integrated family of

products which reflect FSI’s pedigree as an independent

software developer with a proven, sustainable business model

that encourages constant innovation.

Concept embraces all aspects of the client’s business and

provides partners with a credible, enterprise platform for

leveraging their own applications and services.

Concept Evolution

Concept Evolution is a web-based Facilities and Maintenance

management software solution that merges powerful

functionality with sophisticated technology to extend facilities

management across borders, and optimises process efficiency,

accuracy and productivity throughout the lifecycle. With

its standard web browser, it is straightforward to use and

gives a single, integrated cross-portfolio view of facilities and

maintenance activities, schedules and contracts.

Concept Reach

Ideal for business users, Concept Reach provides a light,

web-based front-end application to complement the wider

use of Concept Evolution. Easy to customise, it sits on the

client’s existing intranet or extranet, using the same data set

as Concept Evolution and allowing users to interact with the

same information as FM specialists and partners across the

organisation.

Concept Connect

For sub-contractors and users who do not need full system

capability, Concept Connect provides access to Concept

Evolution’s tools and applications via a light web portal. It allows

clients to tailor Concept Evolution so that contractors have

access to relevant information – Purchase Orders, Quotes, Task

Management and Reports – and tools such as grids, search

facilities and resource allocation functions that will allow them to

complete their own tasks.

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product overview

... provides partners with a credible, enterprise platform for

leveraging their own applications and services ...

fm withoutborders

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integratedsystems

... FSI GO is an application platform for Mobile Application development, providing the freedom to create mobile applications that extend the functionality of Concept Evolution and third party integrated systems across organisations ...

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FSI GO

FSI GO is an application platform for Mobile Application

development, providing the freedom to create mobile

applications that extend the functionality of Concept

Evolution and third party integrated systems across

organisations as well as allowing the creation of distinct

function-specific standalone applications. It embraces

the rise of the multi-platform ‘bring your own device’

environment, providing a feature-rich web-enabled

management portal that allows the development of

secure, flexible applications.

FSI GO allows partners to drive their own development and

integration projects around Concept, from the design of

user interfaces to workflow and process management, and

beyond that, advanced systems integration with third party

data sources.

Energy Management

FSI, in partnership with eSight® Energy, a web-enabled,

best-of-breed energy management suite, provides an

integrated maintenance and energy management solution.

In Concept Evolution, the Energy module allows users to

attach a utility to an asset and collect consumption data

from eSight®. They can then use the information to generate

reactive tasks, display energy reports using Concept

Reach and manage runtime for each asset within Concept

Evolution.

product overview

Partners are fundamental to FSI’s success. They are our

eyes and ears in their specialist sector or region. They

extend our reach to markets across the globe. And

by building solutions and services that incorporate the

Concept range of products, they bring even greater value

to clients.

The mutual benefits of the relationship – sustainable

business, innovative revenue opportunities, consultation

and valuable input for on-going product development – are

significant.

FSI’s collaborative approach to partnership is the key to this

success. We keep our partners close and strive constantly

to make sure we are both deriving optimum revenues from

the relationship. We do everything in our power to help

them realise business benefits from their investment in FSI.

The result of this strategy is an effective and constantly

expanding network of partners – each one a specialist in

the implementation of software solutions, with the skills to

provide effective pre-sales, implementation and after-sales

support.

FSI has a meticulous approach to partner engagement. We

endeavour to work with partners in a sustainable way. We

pride ourselves on making the right choice of partner(s) for

each region.

We strive to create partnerships that are equal and well-

balanced. This means engaging with businesses that share

our client-focused approach and complement our proven

business model. The right partner for us must also be

willing to reciprocate the level of commitment we show in

an effort to remain successful – and enrich the final solution

for the client.

the partnership

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Partners are our eyes and ears in their specialist sector or region. They extend our reach to markets across the globe.

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connected

“FSI’s culture and its business model are very similar to

ours. It’s all about relationship building, partnerships, ICT

excellence and quality of service.”

Connexxion

“They gave us the support and information we need to get

the most out of the system. They were with us all the way,

and were particularly impressive in their ability to work with

other system vendors on integration: they bring a lot of

knowledge and experience to the table.”

DAFZA

“FSI’s expertise of the FM industry and market knowledge,

in conjunction with the capabilities of Concept, provided us

with the confidence to partner with the company.”

H&J Martin

“Horizant has long recognized the importance of a strategic

approach supported by leading technology. FSI offers an

industry leading IWMS solution, making the FSI/Horizant

alliance a natural fit. Horizant is pleased to be part of

the FSI Global team to support North American clients

with outstanding IWMS/CAFM software supported by a

complete range of implementation, integration and support

services.”

Horizant

“They are very responsive to our differing needs for each

project and always bring a strong professionalism to every

customer engagement.”

ISS

case studies

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expectationseclipsed

FSI’s expertise of the FM industry and market knowledge ... provided us with the

confidence to partner with the company. H&J Martin

case studies

“FSI has been a very effective partner, both here and in

the UK. They’ve been an absolutely vital element in pulling

the whole project together. We spent a month thrashing

through our requirements with them before starting, and

we’ve got an excellent project manager who was able to

give them a very clear brief. Everything so far has been

achieved on target, and they provide great support.”

ISS RNS

“It was important that the software supplier could support

us through the data importing process which took some

time. FSI had a very sound approach to the whole project.”

JBI

“FSI are good at telling us what’s new in the system – and it

is being developed all the time. It’s a much more proactive

approach: they constantly help us or tell us what’s possible.

We have access to our own representative and we’re

always able to get hold of them. And their training facility is

very good. They came to the airport to train our people – on

the live database rather than a simulation, which was much

better. They listen to their customers too.”

London City Airport

“You always get little issues with a new system but FSI and

Connexxion (FSI’s delivery partner) have always been there

to answer our questions. They respond straight away, are

open to discussion and different views, and are really good

with the tricky technical detail.”

Malthouse Theatre

“Our relationship with FSI as a supplier is very good. Their

help desk team is very responsive and any developments we

have collaborated on have progressed relatively smoothly.”

Norland

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shiningexamples

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... FSI and Connexxion have always been there to answer our questions. They

respond straight away ... and are reallygood with the tricky technical detail.

Malthouse Theatre

Let us help change your world.T: +44 (0) 1708 251900 I E: info@fsifm.com I W: www.fsifm.com