Welcome 1. Office procedure – terms used Appendix to correspondence Appendix to notes Branch...
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Transcript of Welcome 1. Office procedure – terms used Appendix to correspondence Appendix to notes Branch...
Welcome
1
Office procedure – terms used
Appendix to correspondenceAppendix to notesBranch OfficerCaseCentral issue sectionCentral issue and receipt sectionCentral registryClassified dakCitizen/Client’s Character
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Office procedure – terms used
Come-back caseCorrespondence portionC.R.NoCurrent fileDakDealing handDepartmentDepartmental indexDepartmental instructions
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Office procedure – terms used
Departmental Record OfficerDeskDesk functionaryDiaristDiarisingDiary numberDivisionDocketingFile
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Office procedure – terms used
Final disposalFresh receipt Indexing Index slip Information & Facilitation counter Issue Issue of fair communicationMessenger BookMinute
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Office procedure – terms used
NoteNodal MinistryOrdinary postal dakParlimentary mattersPersonal staffPostal CommunicationPostal dakReceiptRecord clerk
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Office procedure – terms used
RecordingReference folderRoutine noteSecretariat OfficesSectionSectional noteSection officerSecurity gradingStanding guard file
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Office procedure – terms used
Standing fileStandard process sheetUrgent dakWing
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Quiz
Quiz on the terms used in Office Procedure
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Dak Receipt,Registration,DistributionReceipt of Dak:
During office hours entire dak of dept. will be received in the central registry
Important /immediate dak addressed to Minister by name sent through special messenger & received by their personal staff
Outside office hours,dak will be received by addressee himself at his residence if marked ‘immediate’.
Communication received through emails downloaded centrally in the Computer Centre & forwarded to Central Registry
Communication received through fax should be photocopied
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Dak Receipt,Registration,DistributionAcknowledgement:
Receipt of dak, except ordinary postal dak, will be acknowledged by receipient
Acknowledgements of e-mail received sent electronicallyRegistration of dak:
Urgent dak separated from ordinary dakAll covers except those addressed to Ministers by name or
those bearing a security grading opened by the central registry
On opening dak, central registry/IFC will check enclosures and make a note of any item found missing
All opened dak, as well as covers unopened classified dak are date-stamped 11
Dak Receipt,Registration,Distribution Specimen of date stamp
Entire dak sorted out section-wise Central registry/IFC maintain one or more dak registers as
found convenient C.R./I.F.C. No. assigned to dak, manually in the dak register
or through the computer will be indicated on the dak Dak received be registered through computer whereever
such facility is available in Central Registry/IFC. Dak register and invoice register need not be maintained manually 12
Department of ………………………………………………
Received on ……………………………………………………..
C.R/I.F.C.No………………………………………………………
Sec.Dy.No…………………………………………………………
Dak Receipt,Registration,DistributionDistribution of dak:
Central registry/IFC prepare invoice separately for each section
The dak along with invoice sent to the section & acknowledged by diarist
Invoice duly signed, will then be returned to the central registry/IFC
Alternatively dak may be distributed & acknowledgement obtained in messenger book or dak register maintained
Urgent dak distributed as & when receivedOther dak may be distributed at suitable intervalsUrgent dak received outside office hours sent to sections
concerned it there is staff on duty. In other cases dealt with in accordance with instructions issued by dept. 13
Receipts-Submission & DiarisationPerusal & marking of receipts by section officer:
Go through receiptsForward misdirected receipts to sections concernedSeparate the dak to be seen by higher officers before
they are processed and marked to officers concernedMark to himself such receipts which are difficult nature
or present any special features requiring personal attention
Mark other receipts to dealing hands. Indicate urgency grading & give directions regarding line of action
Keep note in his diary of important receipts requiring prompt action or disposal by specified date
Submit the case to officer last noted on it,if returned by another department 14
Receipts-Submission & DiarisationDiarising of receipts in sections:
Each section maintain section diaryDiarist will diarise in section diaryInter-departmental notes or other category of receipts
sought to be distinguished from rest entered in section diary in red ink
Receipts redirected to other sections will also be diarised
Papers referred to another department diarised each time when received back
If receipt diarised after a lapse of more than 15 days date in column 3 of section diary circled in red-ink
Section officers scrutinise section diaries once a week to see that they are being maintained properly & sign 15
Receipts-Submission & DiarisationDiarising of receipts addressed to officers:
Personal staff of officers of the rank of Deputy Secretary & above will diarise receipts addressed to their officers in respective personal section diary
No receipt will be diarised more than twiceIn computerised diary system no receipt be diarised
more than onceMovement of receipts:
Receipts submitted to officers will move in pads labelled as ‘Receipts Pad’
Section officer keep careful watch on any hold-up in movement of receipts. Diarist will bring to notice of section officer, any receipt not received back from officers within one working day 16
Action on Receipts:General principles:
Officer himself initiate action on many receipts as possible, keeping in view the priority requirements
Number of levels at which a case is examined will be reduced to minimum
Paper work will be kept at an essential minimumLeast possible time will be taken for examination
and disposal of casesWhile disposing cases, an officer will aim at
optimising the quality
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Action on Receipts:Action by dealing hand:
Go through the receipts & separate urgent receipts from rest
Enter receipts in assistant’s diaryDeal with urgent receipts firstCheck enclosures and if any found missing, initiate
action to obtain itIf any other section is concerned with any part and if
so, send copies or relevant extract to that sectionBring receipt on current file if one already exists &
open a new file & indicate file no in column 4 of assistant’s diary
Assign receipt page number & serial numberDocket the receipt & reproduce on the notes portion
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Action on Receipts:Action by dealing hand:
Identify & examine the issues involved in the case & record a note
Arrange papers & reference them in the case properly
Where necessary, attach label indicating urgency grading appopriate to the case
Put up case to appropriate higher officerIndicate date of submission in column 5 of assistant’s
diary. In computerised diary system indicate details of submission at appropriate column
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Action on Receipts:Action by Section Officer:
Scrutinise note of dealing handFinally dispose of routine casesTake intermediate routine actionRecord, where necessary, a note setting out his own
comments or suggestionsSubmit case to appropriate higher officerIn computerised environment also make suitable
entry in the electronic diary register
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Action on Receipts:Examination by section:
When line of action on receipt is obvious or is based on a clear precedent or practice, or has been indicated by higher officer, a communication has to issue, a draft will be put-up without any elaborate note.
In other cases, the section, while putting up a case, will:See whether all the statements, so far as they are open to
check, are correctPoint out mistakes, incorrect statements, missing data or
information, if anyDraw attention, if necessary, to the statutory or customary
procedure and point out the relevant law and rulesFurnish other relevant data or information available in the
department, if anyState the questions for consideration and bring out clearly
the points requiring decisionDrawn attention to precedents
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Action on Receipts:Examination by section:
In other cases, the section, while putting up a case, will:Evaluate relevant data and informationSuggest, where possible, alternative courses of action for
consideration
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Action on Receipts:Standard Process Sheet:
For dealing with cases of repetitive nature standard process sheet will be devised by respective Ministry/Department & will be prescribed through departmental instructions
No notes will be recorded in such cases
Standard process sheets will also be maintained in electronic form in a computerized environment
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Action on Receipts:Level of disposal and channel of submission:
Officer above the rank of Section Officer take action in accordance with instructions prescribing the level of final disposal and channel of submission for each category of cases
Departmental instructions also maintained in electronic form in a computerised environment
Each Department will review instructions on level of disposal and channel of submission every three years keeping number of levels at which case is examined to the minimum by delegating powers
A case seen either by an Under Secretary or Deputy Secretary/ Director A Desk Officer will submit cases direct to the Deputy Secretary
or Director who in turn would submit it to Joint Secretary/ Additional Secretary
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Action on Receipts:Direct submission of cases by Senior assistants:
An assistant in a conventional section who has more than five years service in the grade including at least six months in concerned section may be required to submit all his cases direct to branch officer
In appropriate cases, assistants with less than five years service in the grade may also be permitted to submit cases direct to branch officer
All cases directly submitted to assistants to branch officer will as a rule, go back to the assistants through section officer
Section officer will be free to bring it to notice of branch officer any omission or flaws in submission of cases or decisions taken & thus give an opportunity to branch officer to reconsider the matter
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Action on Receipts:Examination by Officer:
An officer will regularly discuss with his staff to decide course of action to be taken on various cases
Normally single note will be put-up to the decision making level after the line of action is decided
For dealing with important problem solving issues, the technique of writing a self-contained note may be used
This involves entrusting an officer with preparing a comprehensive note which will be put-up straight to the decision making level
The note will contain background of problem, issues arising out of its precedents, if any, analysis of all relevant facts & recommendations
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Action on Receipts:Deviation from normal procedures or rules:
In every case where a major or minor infraction, other than trivial of the existing procedures/rules, is sought to be made, it shall be the responsibility of the decision making authority to ensure that reasons are recorded in writing, justifying such a deviation from the rules or procedures
Aids to processing: To facilitate processing of a case, each section will develop &
maintain the following record for important subjects dealt by it. This is maintained in electronic form also in computerized environment
Standing guard filesStanding notesPrecedent bookStandard process sheetsReference folders containing copies of circulars 27
Action on Receipts:Aids to processing:
Apart from acts, rules, orders & instructions, each section is expected to maintain, for ready reference, the Constitution of India the acts, rules & instructions of general nature
Each department is expected to procure adequate number of copies of acts, rules & instructions and make them available to all concerned
These acts, rules & instructions accessed electronically if available on web-site
The documentation-cum-reference system will include reference material peculiar to the need of functional sections and consciously developed information system to act as an aid to policy formulation, review and operational decisions
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Action on Receipts:Oral discussions:
All points emerging from discussions between two or more officers of same department or between officers of different departments and the conclusions reached will be recorded on the relevant file by an officer authorizing action
All discussions/instruction/decisions which the officer recording them considers to be important enough for the purpose, should be got confirmed by all those who have participated in or responsible
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Action on Receipts:Oral instructions by higher officers:
An officer giving direction for taking action in any case in r/o matters on which he or his subordinate has powers to decide, shall ordinarily do so in writing
If the circumstance of the case is such that there is no time to give instructions in writing, he should follow it up by a written confirmation at the earliest
An Officer in performance of his official duties or in exercise of the powers conferred on him, act in his best judgment except when he is acting under instructions of an official supervisor
When he is acting under instructions of an official supervisor, he shall obtain directions in writing wherever practicable before carrying out the instructions
Where it is not possible to do so, he shall obtain written confirmation of the directions as soon thereafter as possible
If the officer giving the instructions is not his immediate superior, but higher in the hierarchy, matter should be brought to the notice of his immediate superior at the earliest 30
Action on Receipts:Confirmation of oral instructions:
An officer seeks confirmation of oral instructions given by his supervisor, the latter should confirm it in writing whenever such confirmation is sought
Receipt of communications from junior Officers seeking confirmation of oral instructions should be acknowledged by senior officers or their personal staff, or the personal staff of the Minister
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Office Procedure: File Management Definition of fileFiling of papers
Papers required to be filed will be punched on left hand top corner & tagged onto appropriate part of file
Both ‘notes portion’ & ‘correspondence portion’ placed in a single file cover
Both ‘notes portion’ & ‘correspondence portion’ of a file are separately numbered. In first page on the top & last page at the bottom
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Office Procedure: File Management If file is not bulky, appendix to notes &
correspondence may kept along with respective note portion or correspondence portion of main file, if these considered as integral and important part
If file is bulky, separate file covers may be maintained for keeping appendix to notes & appendix to correspondence
Routine receipts & issues will be placed below the file in a separate cover and destroyed when they have served their purpose
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Office Procedure: File Management When ‘notes’ plus ‘correspondence’ portion
of a file become bulky(exceed 150 pages), it will be stitched and marked ‘volume I’. Further papers on the subject will be added to new volume marked ‘Volume II’
In Volume II & subsequent volumes of same file, page numbering in notes portion and correspondence portion will be made continuity of the last page number of earlier volume
On top of first page of note portion in each volume, file no,name of department,name of branch/section & subject will be mentioned34
Office Procedure: File Management To facilitate identification of references to papers
contained in other files after removal of slips, number of the file referred to will be quoted invariably in the body of the note and relevant page numbers together with alphabetical slip attached thereto, will be indicated in the margin
Rules or other compilations referred to in a case need not be put-up if copies are expected to be available with the officer to whom case is being submitted
Reference slips will be pinned neatly on inside of the papers sought to be flagged.
When number of papers put-up in a case are to be flagged, slips will be spread over the entire width of file so that every slip is easily visible
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Office Procedure: File Management Linking of files:
If issues raised in two or more current files are so inter-connected they must be dealt with together simultaneously & relevant files are linked
When files are linked, strings of file board of lower file will be tied around the upper file & those of file board or flap of upper file tied underneath so that each file is intact with all its connected papers properly arranged on its file board
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Office Procedure: File Management Linking of files:
On receipt back after action, linked files are delinked after taking relevant extracts & placing them on the linked files, where necessary
In computerised environment file tracking system has facility for easy linkage of files & its subsequent movement
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Office Procedure: File Management Use of urgency grading:
Two urgency grading authorised for use on cases are ‘Immediate’ & ‘Priority’
The label ‘Immediate’ used only in cases requiring prompt attention.
In other cases ‘Priority’ label will be used which merit disposal in precedence to others of ordinary nature
When Lok Sabha/Rajya Sabha labels are used,it is not necessary to use ‘Immediate’ or ‘Priority’ in addition
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Office Procedure: File Management Use of urgency grading:
The grading of urgency assigned will be reviewed by all concerned at different stages of its progress and where necessary, revised
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Office Procedure: File Management Functional file numbering system:
In the system range and dimensions of subjects falling under the scope of business allocated to a department are analysed
The scope of business of department is analysed under four hierarchical heads namely,
Functional heads Activity headsOperation headsFactor heads
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Office Procedure: File Management Functional file numbering system:
Based on above heads,functional file index for various substantive subjects dealt with by a department together with an identifying file numbering system is developed
For opening files relating to establishment, finance,budget & accounts, office supplies and services & other house-keeping jobs common to all departments
Functional file index including its file-numbering system, issued by the dept. of Administrative Reforms & Public Grievances will be followed 41
Office Procedure: File Management File numbering system based on subject classification:
Each section maintain approved list of:Standard heads Standard sub-heads
Standard heads bear consecutive serial numbers.No such numbers allotted to sub-headsList of standard heads & sub-heads reviewed at
beginning of each year and revised, if necessary, with approval of branch officer
Serial numbers once allotted to standard heads should not ordinarily be changed
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Office Procedure: File Management Case-mark system in Dept. of Post:
The correspondences in offices of Heads of Circles,Superintendent of Post Offices and RMS & Head Postmasters should be arranged in files under the case-mark system.
Under this system the whole of the office correspondence is divided into several main divisions, each dealing with a separate subject & to each of these divisions is assigned a letter of the alphabet
The detailed File Head and subject are furnished in the next slide
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Office Procedure: File Management
CIRCLE OFFICEFile Head Subject (Section of the Circle Office)
A & P Accounts & Pension
STY Office Stock & Stationery
Bgt. Budget
CR Central Registry
CPT Complaints
Eng Engineering
Est. Establishment
Est.(Plg) Establishment
Inv. Investigation
Mails Mails & Sorting
O & M O & M
LI Postal Life Insurance44
Office Procedure: File Management
CIRCLE OFFICEFile Head Subject (Section of the Circle Office)
SB Savings Bank
Staff Staff
SD Stock Depot
Tech. Technical
WLF Technical(Welfare)
TFC Traffic
Vig. Vigilance
Gen General
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Office Procedure: File Management
POSTAL DIVISIONFile Head Class of correspondence
A Creation & revision of establishment; opening and closing of PO’s and mail lines; changes in the status of offices
B Appointments, nominations, transfers, deputations, leave, punishments, security bonds, service books and all other personal matters excepting pensions & gratuities
C Pensions & gratuities
D Post Office building and runners’ hut
E Accounts, travelling allowances and transit pay; references from the Audit office
F Robberies; losses;fraud;serious irregularties committed by PO Officials
G Due mail and sorting lists; postal notices;notices of hours of business; opening and closing of letter boxes
H Experimental Establishment
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Office Procedure: File Management
POSTAL DIVISIONFile Head Class of correspondence
I Mansoon arrangements, ordinary and extra ordinary
J Indents and requisitions; sanctions of contigent expenditure
K Information for annual report
L Petty irregularities; miscellaneous
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Office Procedure: File Management
Before opening new file, dealing hand will ascertain the standard head to which paper under consideration relates. He will then propose suitable title of file for approval of section officer
The title of file consist of:Standard head Sub-headBrief content indicating question or issue under consideration
Title should be as brief as possible, but should give at a glance sufficient indication of the contents of the file
Separate file for each distinct aspect of the subject48
Office Procedure: File Management If issue raised in a fresh receipt or note on a current file goes beyond
the original scope, a new file may be opened to deal with it, after placing the relevant extracts thereon
Every file assigned with file number consist of:Serial number allotted to standard head Serial number of file opened during the year under standard
headYear of opening the file ( all four digits)Abbreviated symbol identifying section
First three elements in file number will be separated from one another by slant stroke and last two by a dash
In computer environment file numbering done electronically. A unique file number automatically generated whenever a fresh file is opened
No new files are opened for dealing with receipts of purely routine nature
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Office Procedure: File Management File register:
Files opened during a calendar year kept in a file register to be maintained by the diarist
List of approved standard heads along with serial numbers identifying them should be pasted at the beginning of register
Pages allotted to head in the registers also be indicated against each
Electronic file register will also be maintained in a computer environment
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Office Procedure: File Management Part file:
If main file is not likely to be available for some time & it is necessary to process a fresh receipt without waiting for its return, a part file may be opened to deal with it
This device may be resorted to where it is necessary to consult simultaneously two or more sections/officers
A part file will normally consist of receipt or note dealt with & notes relating thereto
Where two or more part files are opened,each will be identified by distinct number
Part file will be merged with main file as soon as possible & duplicate papers, if any be removed
Appropriate electronic entry for opening of part file will be made in a computer environment
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Office Procedure: File Management Transfer, reconsideration & renumbering of files:
When work is transferred from one department/section to another, the former will promptly transfer all related records including files, both current & closed, to latter
The department/section taking over the records will not divide, reclassify or renumber the closed files transferred to it
In case of current files, endeavour should be to close them at the earliest possible stage and open new files according to department/section’s own scheme of classification for dealing with the matter
A file will be reconstructed if it is misplaced
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Office Procedure: File Management Movement of files and other papers:
Movement of files entered in file movement registerWhen current files are linked, movement of linked files
marked in space allotted in file movement register for each of linked files
When recorded files are put-up with a file, the movement of recorded files will be marked in the space allotted in file movement register for file with which these are put-up
Movement of files received from other depts/sections & other receipts which have not been brought on to a file in receiving section will be noted in ‘remarks’ column of the section diary
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Office Procedure: File Management No current file will be issued to other sections except
against written requisition and making entry in file movement register
Files & other papers marked by Under Secretary to other officers, sections/departments will be routed through section for noting their movement
When files are handed over personally by Under Secretary to other officers, he will inform the section officer and section officer will watch movement
Personal staff of officers of rank of Deputy Secretary ad above will maintain the movement of papers received by their officers in the personal section diary
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Office Procedure: File Management Papers/files marked by them to other departments,
will be routed through the section officer concerned for noting movement in file movement register
In computer environment the movement of files will be recorded electronically at every stage
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