PERSON SPECIFICATION

Experience:

Successful management experience working in the retail / trading sector – Essential

Proven ability for Business development and growing income - Essential

Experience of line managing other managers; including recruitment, retention, performance management and dealing with disciplinary situations - Essential

Experience of budgeting, setting and managing income and expenditure targets - Essential

Experience in a multi site retail management position – Desirable

Experience of opening new shops/managing relocations - Desirable

Experience of marketing products and services through face-to-face, events, direct mail, online, retail and telephone sales - Desirable

Experience and knowledge of the insurance industry and selling financial products and services - Desirable

Experience of operating at a Senior Management level within a retail or charity retail / trading organisation - Desirable

Skills & Attributes:

A passion for generating income and financial success

Excellent people management skills

Ability to communicate effectively at all levels within the organisation with staff, volunteers and members of the public through excellent written & verbal communication skills

Ability to build & maintain positive working relationships with a variety of people, both paid & voluntary

Ability to influence others to gain support

Ability to work on own initiative and as part of a team

Excellent organisational skills and business acumen

Self motivated with a flexible, positive and resilient attitude

Empathy with the aims, values & culture of Age UK East Sussex

Full, valid driving licence, car owner with business use insurance

Knowledge:

Knowledge of marketing and promotion – ideally within the charity retail / marketing context

Knowledge of Health & Safety issues in the retail environment

Knowledge of the issues relating to recruiting and retaining volunteers

Use of Microsoft based IT programmes including Word, Excel, Outlook and the internet

Other:

Able to undertake significant travel both within the Area (and to other Areas on occasions), including overnight stays and unsocial hours on call

Physical ability to meet the needs of heavy lifting

Other Information

An appointment is made subject to a satisfactory medical questionnaire and references.

Positions are subject to a probationary period of six months.

Age UK East Sussex has a restricted smoking policy. Smoking is only permitted in designated areas during breaks and not in cars whilst used for business use.