Wyse Device Manager – FTP Errors

A Whitepaper by Customer Support

December 2008

Wyse Customer Support

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Summary This tech note explains areas to check if you are getting FTP errors when using Wyse Device Manager (WDM) Audience Customers, 1st / 2nd Level Support, and Systems Engineering Group. Affected Products Wyse Device Manager and Rapport Requirements/Issues If you are getting FTP errors with Wyse Device Manager, perform the steps outlined in the article Procedure/Solution 1. Delete all scheduled packages from the Wyse Device Manager console. Update Manager -> Scheduled Packages -> right click on any packages -> Delete 2. Verify the information is correct in for the Software Repository in the Wyse Device Manager console Configuration Manager -> Software Repositories -> right click on Master (in right pane) -> Properties Location: should be IP address (not the server name) of the FTP server WDM is using. Relative Path: /rapport User Name: rapport Password: <the password is r@p8p0r+ (note this is a Zero and a Plus)> 3. Verify the rapport user is correct On the Desktop of the WDM server -> right click on My Computer -> Manage -> Local Users and Groups -> Users -> right click on “rapport” -> Properties Verify “Password Never Expires” is checked 4. Verify the Default FTP Site settings in the IIS Manager are correct On the Wyse Device Manager server, Control Panel -> Administrative Tools – IIS Manager – expand the local computer -> select Default FTP sites -> Properties

Wyse Customer Support

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Make certain the IP address is the Current IP address of the FTP server or set for All Unassigned

Wyse Customer Support

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5. Verify the Rapport HTTP server settings in the IIS Manager are correct On the Wyse Device Manager server, Control Panel -> Administrative Tools – IIS Manager – expand the local computer -> select Rapport HTTP Server-> Properties