April 1, 2013

Wanted: A Central Website for Information

Sophistication Communications On Monday, April 1, 2013, Covenant Health will launch the www.CovenantEHR.org website. It will be Covenant’s repository for all official communications regarding the Information Sophistication project for both employees and physicians.

Presentations Flyers Emails Timelines Contact numbers Frequently Asked Questions A dedicated place to submit any questions you may have And much, much more

If you want to keep current on what is happening in the project, set your browsers to the EHR website for the latest and greatest information.

Covenant Training and Development is here for YOUR professional development needs. Our goal is to provide you with the skills and knowledge to give you opportunities to DISCOVER DEVELOPMENT and EMPOWER your GROWTH. Please read the Huddle every week to learn more about what Covenant’s Training & Development department can do for YOU! Click here http://www.healthstream.com/hlc/sjhsca to begin YOUR professional development today! Please contact heasmith@covhs.org with any questions you may have!

5-STAR SUPER PERFORMERS Patient Experience

February 2013 (December Patients)

CH Lubbock Adult Inpatient Overall Hospital Rating CCH Pediatric Inpatient

LUBBOCK ADULT INPATIENT UNITS

East 7 (S7) Med-Surg/Bariatrics—Susan Sayari, Susan Harlan & Staff HC5 Neurology—Julia Scott, Stephanie Dunkle & Staff Palliative Medicine—Susan Sayari, Sasha Goodwin & Staff South 4 Cardiac Tele—Julia Scott, Francis Shephard & Staff South 5 Intermediate Care—Julia Scott, Maribeth Lyon & Staff South 10 Nephrology—Julia Scott, Gary Hamilton & Staff 1 South Orthopedics—Susan Sayari, Staci Marchand & Staff 5 North Oncology—Susan Sayari, Katrina Perkins & Staff

PEDIATRIC INPATIENT 3 N Pediatric IP—Marguerite Fallon, Allister Morris & Staff Neonatal ICU—Marguerite Fallon, Courtney McPherson & Staff Pediatric ICU—Marguerite Fallon, Brandy Pitts & Staff

AMBULATORY SURGERY 2 North Day Surgery—Janet Vines & Staff Cardiac Services Unit—Lori Madry & Staff

CH LEVELLAND HOSPITAL

Levelland Inpatient Levelland ED—Amy Land & the ED Staff

LUBBOCK EMERGENCY SERVICES

Pedi Emergency—Tammy Jones, Donna Neel & the Pedi ED Staff ACBC

Arrington Comp Breast Ctr—Shelly Biggs & the ACBC Team INPATIENT REHAB THERAPY

SLP, TR—Walt Cathey, Rebecca Crabtree & IP Rehab Therapy Team ANCILLARY SERVICES

Transportation—Mary Branscome, Steve Arena & the Transportation Team CWC Auxiliary-Transportation—Sharon Thiel

COVENANT SPECIALTY HOSPITAL Covenant Specialty Hospital—Walt Cathey, Julie Bell & Staff

Reflection

Can any of you for all his worrying, add a single cubit to his life?

If the smallest things are outside your control, why worry about the rest?

Luke 12:22

Service Excellence Workshops March 4th we begin our 3rd Service Excellence Workshop focused on patient expectations, excellence and em-pathy (this is focused on preparing everyone for our upcoming EHR Go Live in September). As you know, Service Excellence Workshops are a key driver of our 3-in-3 Christian Service initiatives and are integral in achieving consistency for su-perior service. All full time and part time Covenant em-ployees are expected to attend a 30 minute in-class Ser-vice Excellence workshop. You can NOW register for a Service Excellence Workshop on Healthstream by visiting www.healthstream.com/hlc/sjhsca. Your user name is your 6 digit Employee ID# and the password is “comply”. Once you are logged in as a student click on the “Catalog” tab and type in “Spring 2013 Service Excellence Workshop”. Once you click on “Spring 2013 Service Excel-lence Workshop” you can choose a class that best fits your schedule. Please make sure you click “Register” to complete the registration process! You will have the entire months of March and April to attend a class. If you have any questions about the workshops please contact Eleah Lehnen at 725.0187 and if you have any questions about registration please contact Josh Ratliff at 725.0044.

The SJH/Covenant Compliance Hotline

The SJH/CH Compliance Hotline is a way to anony-mously report compliance concerns or questions. You are encouraged to talk to your supervisor or another member of management. However, if you are uncom-fortable doing so, below are additional avenues for get-ting your concerns or questions addressed. SJH/CH Compliance Hotline (Toll-free number): 1-866-913-0275 Employees who call the compliance hotline may remain anonymous. SJH/CH does not tolerate retaliation against individuals who report concerns in good faith. The SJH/CH Web Submission Link (https://www.integrity-helpline.com/st/st.joseph.health.system.jsp) is also available for individuals to report concerns or ask ques-tions. This link is maintained by an outside entity and is acces-sible to individuals at all times either through the SJH/CH network or through the individual’s home computer.

Culture of Safety Survey Drawing Winners

This is Scott Proctor from Interventional radiology with our Coordinator of radiology Dwayne Hoelscher, Director of radiology Rick Cary, and VP Walt Cathey.

This is Stacey Parras from JACC Registry.

Billie Woods from South 8

This is Kira Cousatte from NICU. She won the iPad

Employee Trips/Discounts We have some GREAT employee trips planned as well as some great discounts at various places for employees! For more information about employee trips and discounts click here.

Weight Watchers As a part of our continuing efforts to support those employees who are looking to make lifestyle changes, Discover Wellness is offering an incentive to any employee who signs up for Weight Watchers during the months of January, February and March! Any employee who signs up and pays for Weight Watch-ers during the months of January, February or March will receive 1,000 Reward Points. Simply bring your Weight Re-cord card by the Discover Wellness office (POB Suite #109) to receive your points. Please note, Weight Record cards must be brought in by Fri-day, April 12th in order to receive the points. You can only re-ceive the points for your initial sign up, not each time you weigh in. Please contact Discover Wellness at 725.3094 with any ques-tions. To find a Weight Watchers meeting near you, please click here.

Auxiliary Scholarships

Attention employees who are students or future students: Scholarship applications can be picked up at Medical Center in the HR department and the gift shop at Women’s and Children’s. You must be considered full or a part time student studying within the medical field to qualify. There will be 10 scholarships awarded. The deadline to apply for one of the scholarships is April 1. The scholarships will be awarded on May 22 in the Arnett Room. For more information email Sharon Thiel at sthiel@covhs.org.

Lubbock Arts Festival Tickets

Please email Whitney Bryant at bryantw1@covhs.org if you are interested in a pass that will allow you as an employee of Covenant Health in free of charge to the Lubbock Arts Festival during regular operating hours (whichare Friday, April 12th & Saturday, April 13th, 10AM-8PM and Sunday, April14th, noon - 5PM), Lubbock Memorial Civic Center, 1501 Mac Davis Lane. You may print up to 2 (two) passes redeem them at the admissions area inside the north doors of the Civic Center.

Upcoming Webinar: How to Respond to Government Contacts

Are you prepared to speak with government contacts in a compliant, consistent and timely manner? If your position involves speak-ing with government agencies, be sure to join Tara Cowell, associate general counsel, and Barbara Saak, regional compliance direc-tor, for a webinar on how to respond to government contacts.

Government Contacts Thursday, April 9 at 10 a.m. (PST) Learn how to respond appropriately to government agencies and the techniques they use to solicit information. Who should participate? · Members of the executive management team (EMT) as

well as employees who work in health information manage-ment (HIM), revenue cycle services, supply chain manage-ment, security, registration, admitting, risk management and any other employee who may speak with a government contact.

Click here to attend the webinar. · Meeting Number: 598 348 042 · Meeting Password: 1234 Call in at (866) 479-6141 · Conference Code: 455 360 7904

April 19: National Donate Life Blue & Green Day 2013

Celebrate National Donate Life Blue & Green Day and give HOPE to the more than 117,000 people on the or-gan transplant waiting list; HONOR organ, eye and tis-sue donors; REMEMBER those that died waiting for their second chance at life; and CELEBRATE the patients who received the gift of life through transplantation.

It's easy to participate! Think blue! Think green! Think blue & green! Take a picture of your Donate Life colors and up-load it to the Donate Life America Facebook page from Fri-day, April 19 through 11:59pm on Sunday, April 21 to participate in this year's contest. You may enter the National Donate Life Blue & Green Day contest in one of seven categories. The top five images with the most likes in each category will be voted on by all fans. The person who submits the winning picture from each category will be awarded a $100 gift card. Once submitted, all images become property of Donate Life America and may be used by Donate Life America to promote organ, eye and tissue donation without expiration. Visit www.donatelife.net/bluegreen2013 to download the

National Donate Life Blue & Green logo, Facebook

cover, web banners and more!

Covenant Health Recognizes April as National Donate Life Month with a Flag

Raising Ceremony

Members of the Donor Action Committee at Covenant Health along with members of LifeGift will come together to recognize National Donate Life Month. Tuesday, April 2nd at 11:30 p.m. members of the Donor Action Committee and members of Life gift will gather at the flagpole at Medical Center outside the adult ER. There will be a flag raising ceremony to celebrate National Donor Month being in April. Every-one is invited to attend! See you all there!

Texas Tech Athletics Texas Tech Athletics would like to thank Covenant employees for their continued support. To show our appreciation they are offering a special group rate ($5 a ticket to all weekend games. And $10 to premium game TCU) to all Covenant em‐ployees and their families. This season you may purchase tickets to all games and can get tickets online. See directions below Promotion Code: HOSTECH Directions: 1. Click on this link TTU BASEBALL TICKETS. 2. You can also type or click on www.texastech.com/promocode 3. Enter your promotion code and then click go. 4. Click on the game(s) that you would like to attend. 5. Enter the number of tickets you would like to purchase and then click on the location (sections available (A, B, E, K, N, O, AA, BB, CC, DD, EE, KK). 6. Select a delivery method and then check out. 7. Handling fees apply. 8. Continue as prompted This offer is not available on game day. There are a limited number of tickets available. If you have any questions, please feel free to contact Rodrick at 742‐8311 or email me at rodrick.evans@ttu.edu. Game information may be obtained at texastech.com.

Contest Corner

If you wear blue on April 5 and get with your co-workers to take a picture, send the pictures to bry-antw1@covhs.org for a chance to win a door prize as well as being featured in future edition of The Huddle and on the Covenant Health Facebook page. Thank you in advance for wearing blue on April 4 for Child Abuse Awareness Month.

Heavenly Brew Hours of Service:

7am-2pm

Nurse’s Choice Physician/Patient Communication Award Winners

Dr. Joel Starnes Nurses’ Choice Award Winner for

COURTESY & RESPECT and EFFECTIVE EXPLANATIONS with patients & families

Dr. Naidu Chekuru Nurses’ Choice Award Winner for

COURTESY & RESPECT and CAREFUL LISTENING with patients & families

Dr. Walter Cushman Nurses’ Choice Award Winner for

COURTESY & RESPECT with patients & families Dr. Jason Bradley Nurses’ Choice Award Winner for

COURTESY & RESPECT, EFFECTIVE EXPLANATIONS and CAREFUL LISTENING with patients & families

Dr. Charley Bayouth Nurses’ Choice Award Winner for

EFFECTIVE EXPLANATIONS and CAREFUL LISTENING with patients & families

Dr. Piyush Mittal Nurses’ Choice Award Winner for

CAREFUL LISTENING with patients & families Dr. Amy Thompson Nurses’ Choice Award Winner for

COURTESY & RESPECT, EFFECTIVE EXPLANATIONS and CAREFUL LISTENING with patients & families

10 Things to Know about ICD-10 ICD-10 (International Classification of Diseases, tenth edi-tion) is the most recent diagnosis and procedure coding system maintained by the World Health Organization. ICD-10 will replace the ICD-9 code set currently used in the U.S. health care system, providing more robust and specific data that will help improve patient care and accurate pay-ment for services rendered. The federal government re-quires that ICD-10 codes must be used on all HIPAA trans-actions, replacing the current ICD-9 codes, beginning Oct. 1, 2014. Click here to learn 10 things you need to know about ICD-10.

Women & Children’s Cafe Menu Yellow Highlight Denotes Healthy Choice of the day

WEEK 2

Monday

Tuesday

Wednesday

Thursday

Friday

Saturday

Sunday

Eggs, two sausage

patties, and a biscuit

$3.49

One biscuit with gravy,

two sausage patties, and

hash browns

$3.49

Eggs, two sausage

patties and two pancakes

$3.49

Two orders of bacon and

two orders of French toast.

$3.49

Eggs, ham, hashbrowns,

and a biscuit with gravy

$3.49 N/A N/A

Tuscan Chicken

Farm Fresh Vegetable

Mexican Tortilla

Pesto Minestrone

Boston Clam Chowder Minestrone Cream of Mushroom

Citrus Spiced

Tilapia

Key West Chicken

Tri-Pepper Stir Fry

Beef Stew

BBQ Wings

Vegetarian Capanata

Chicken Fried Steak

Bombay Chicken

Portobello mushroom

bowl

Baked Chicken

Baked Tilapia

Broccoli & Mushroom

Fried Catfish

Pecan Chicken

Mediterranean Pilaf

Chicken &

Dumpling

Chicken Fried

Steak

Crispy Baked Chicken

Salisbury Steak

Au Gratin Potatoes

Fried Okra

Parslied Carrots

Green Beans

Spinach w/Almonds

Roasted Veggies

Honey Mint Carrots

Peas w/Artichokes

Turnip Greens

Breaded Okra

Fresh Broccoli

Mexican Corn

Italian Green Beans

Carrots

Seasoned Corn

Mexican Corn

Green Beans

Mashed Potatoes

Cream Gravy

Peas with

Mushrooms

Broccoli

Couscous

Mashed Potato

Brown Rice

Cream Gravy

Sweet Potatoes

Mashed Potatoes

Cream Gravy

Fresh Zucchini

Cilantro Rice

Red Potatoes

Mushrooms & Onions

Red Potatoes

Hush Puppies

Mashed Potatoes

Cream Gravy

Parslied Carrots

Fresh Broccoli

Cobbler Cobbler Cobbler Cobbler Cobbler Cobbler Cobbler

Baked Potato

Baked Potato

Baked Potato

Baked Potato

Baked Potato

West Side Café Menu

April 1st

– 7th

Monday

Tuesday

Wednesday

Thursday Friday

Saturday

Sunday

Eggs, two sausage

patties and one biscuit

with gravy.

$3.49

Two Sausage patties ,

One biscuit with gravy

hashbrowns.

$3.49

Eggs, two sausages, and

two pancakes

$3.49

Two slices of bacon, and

two slices of French Toast

$3.49

Eggs, ham, hashbrowns,

and a biscuit with gravy

$3.49 N/A N/A

Tuscan Chicken

Butternut Squash

Leek Soup

Butternut Squash Leek

Soup

Farm Fresh Vegetable

Butternut Squash Leek

Soup

Mexican Tortilla

Pesto Minestrone

Butternut Squash Leek

Soup

Butternut Squash Leek

Soup

Clam Chowder

Butternut

Squash Leek

Soup

Butternut

Squash Leek

Soup

Citrus Spiced

Tilapia

Beef Stew

Chicken Wings

Chicken Fried Steak

Bombay Chicken

Tilapia

Pecan Chicken

Crispy Fried Fish

Chicken &

Dumplings

Chicken Fried

Steak

Crispy Baked

Chicken

Salisbury Steak

Grilled Key West

Chicken

Alfredo Tri-Pepper

Caponata

Ancho Portabello

Burrito

Baked Chicken

Broccoli Mushroom

Strata

Mediterranean Pilaf

Chef's

Choice Chef's Choice

Peas & Mushrooms

CousCous

Parslied Carrots

Mashed Potatoes

Mexican Corn

Green Beans & Carrots

Turnip Greens

Honey Mint Carrots

Sweet Potatoes

Lemon Zest Broccoli

Mexican Corn

Zucchini & Tomatoes

Italian Green Beans

Sauteed Tomato &

Zucchini

Hush Puppies

Refried Beans

Mashed

Potatoes

Cream Gravy

Mashed

Potatoes

Parslied

Carrots

Au Gratin Potatoes

Broccoli

Fried Okra

Spinach Saute

Cream Gravy

Roasted Veggies

Mashed Potatoes

Gravy

Peas with Artichokes

Cilantro Rice

Roasted Red Potatoes

Fried Okra

Carmelized Red Onions

& Mushrooms

Roasted Red Potatoes

Corn

Green Beans

Cauliflower

Mexican Corn

Green Peas

Cream Gravy

Broccoli

Almond Crusted

Chicken

Scallion Brown Rice

Lemony Green Beans

Guiness Braised Steak

Horseradish Mashed

Potatoes

Steamed Carrots

Chicken Enchiladas

Mexican Rice

Refried Beans

Refried Beans

Rosemary-Merlot Flank

Steak

Brown Rice

Fresh Green Beans

Greek Cod Cakes

Buttermilk Squash

Shitake Risotto

OUR GOAL: 500 Walkers

March for Babies and Earn Great Incentives!

Each walker who raises $25 or more will get a Covenant T-shirt.

Top Covenant fund-raiser employee will receive 5,000 reward points.

Second place fund-raiser employee will receive 2,500 reward points.

Top Covenant fund-raising team will receive a pizza party.

Second place fund-raising team will receive an ice cream party.

March for Babies April 27, 2013 * 9:30 a.m.

Urbanovsky Park (18th & Flint)

Texas Tech University

*Meet at the Covenant tent at 9 a.m. for a group photo and healthy snacks.

Gather your co-workers, friends and

family and sign up for a team today at

www.MarchforBabies.org.

Search for “Covenant” to find our teams.

Need more help? Contact Ashley or Brittni at March of Dimes, 806.797.6771.