WALIS Forum09 - Unlocking The Front Counter
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Transcript of WALIS Forum09 - Unlocking The Front Counter
Presented by:
Gary MaguireManager, Business & Location Intelligence
DEPARTMENT FOR FAMILIES & COMMUNITIES
A Practical Approach toA Practical Approach toLocation Intelligence in GovernmentLocation Intelligence in Government
Improving Service DeliveryImproving Service Deliveryfrom Behind the Counter from Behind the Counter
A fundamental role of Government is for the common good and to provide help of some kind to those who can not help themselves.
If Location Intelligence is an all pervasive enabler thatstreamlining the delivery of services and providesevidence for policy decisions, why don’t frontlinestaff have this?
UUNDERSTANDINGNDERSTANDING TTHEHE BBUSINSESSUSINSESS DDRIVERSRIVERS FFOROR
EENABLEMENTNABLEMENT
Organisation
Operation
BUSINESS DRIVERSBBUSINESSUSINESS DDRIVERSRIVERS
BusinessCapability
StrongGovernance
Value DrivenOperation
ConnectedCustomerInteraction
Case Management Systemand
Integrated Service Model
IntegratedService Offer
EffectivePartnerships
People
Attracting andRetaining Building
Trust in our People
Engaging OurPeople inChange
Recognitionof our People
Caring forour People
Empoweringour People to
Perform
CONNECTING THE BUSINESSCCONNECTINGONNECTING TTHEHE BBUSINESSUSINESS
Line of sightLine of sight
GovernanceCoordinationManagement
AnalyticsPublication
• Strategy & Planning• ICT Service Desk• ICT Infrastructure• ICT Services• Systems Solutions• Knowledge Systems• Business & Location
Intelligence
• Domiciliary Care SA• Disability SA• Families SA• Housing SA• Carers SA• Community Connect• Office for Ageing• Office for Volunteers• Office for Problem Gambling• Office for Aboriginal Housing• State Recovery Office
Business &Location
Intelligence
Business Technology
Service Delivery
ExecutiveResponsibility
South AustralianStrategic Plan
Customers
Targets
Strategy
Operational(External)
Operational(Internal) • Chief Executives
Office• Organisational
Development
GGOVERNANCE OVERNANCE FFOROR
SSUCCESSUCCESS
LLOCATIONOCATION IINTELLIGENCENTELLIGENCE GGOVERNANCE OVERNANCE FFRAMEWORKRAMEWORK
CobiT® (Control Objectives for Informationand related Technologies)
Governance
StrategicAlignment
Linkage of business and location intelligence
ValueDelivery
Executing the value proposition
RiskManagement
Awareness and understanding of the Enterprise risk
ResourceManagement
Optimising the investment
PerformanceManagement
Track, monitor and report
UUNDERSTANDINGNDERSTANDING YYOUROUR TTEAM EAM
INDIVIDUAL & TEAM STRENGTHSIINDIVIDUAL &NDIVIDUAL & TTEAMEAM SSTRENGTHSTRENGTHS
• Strength based approach:• Know your strength & staff strengths
• Utilise their strengths
• Cut out weakness
• Build strong habits
Take your interests seriously
Lead
ersh
ip
Management0 + ++
+
++
Short-term Success(Change Agents)
Limited Success(Control Agents)Low Success
High Success
TEAMS FOR SUCCESSTTEAMSEAMS FFOROR SSUCCESSUCCESS
• Team is a Guiding Coalition• Leadership vs. Management
• Balance team
“I want to stand as close to the edge as I can withoutgoing over. Out on the edge you see all the kinds of
things you can't see from the centre.”Kurt Vonnequt
WWHOHO IISS TTHEHE CCLIENTLIENT
The ClientThe Client
• I know you have that map stuff ?• Higher expectation of GIS
• Need a map now !• Why is this not like Google?
• GIS Professional dilemma• Where is the data?• How is it available?• Data is complex and disperse?• How much analysis required?• Is it a repeatable processes?• What privacy issue are there?
Housing SA Redevelopment Opportunities
Workforce ChallengesWorkforce Challenges
• The Workforce Profile• Ageing workforce
• What technology do they need?• Are the going to use it?• Where is the training program?
• Younger workforce• What technology is in their pocket?• I have it a home, why not here?• Training as needed online?
LLOCATIONOCATION IINTELLIGENCENTELLIGENCE TTHEHE EEDGEDGE
BBUSINESSUSINESS && LLOCATIONOCATION IINTELLIGENCE NTELLIGENCE AALLIANCELLIANCE
Spatial Repository
OC
IO P
olicy and Governance
DFC
Operating Policy and G
overnance
Software Licensing
Desktop
Mobile
Server
Web
Business IntelligenceData Warehousing
Desktop GIS / Analytics
Enterprise Service
Web GIS
Fusion Centre
DataRecycling
NewData
Location Intelligence - Evidence based decision-making
Citizen GIS
Mobile GIS
FamiliesSA
DisabilitySA
CommunityConnect
Office forthe Ageing
HousingSA
StateRecovery
Data Collection
3rd Party
SASP Targets / National Strategies / Legislation
Data Delivery
ApplicationsInternal and External
Health &
Com
munity
Environm
entInfrastructure
Etc…
Information
Information
Business B
ehaviorB
usiness Behavior
Actions
Actions
Mobile
Planning/ Admin.
Facilities
Tenancy
Assets
Utilities
NungaWali
GrantsFunding
SocioEconomic
Demo-graphics
Facilities
Transport
Planning/ Admin.
OfficeFor theAgeing
Planning/ Admin
HousingSA
FamiliesSA
DisabilitySA
Demo-graphics
CommunityIQ
Utilities
Facilities
Transport
Planning /Administration
LandProperty
Assets
HousingSA
Environmental
Tenancy
Planning/ Admin
Utilities Facilities
LandProperty
Demo-graphics
StateRecovery
GeneralInterest
Health Transport
Demo-graphics
Facilities
MapIQ
TRANSFORMATIONAL CHANGE BUILDING ON SUCCESS
TTRANSFORMATIONAL RANSFORMATIONAL CCHANGEHANGE BUILDING ON SUCCESSBUILDING ON SUCCESS
Application Enablers Application Enablers -- EmpoweringEmpowering
• General Purpose Applications• Social Media
• Empowered networks• Collaboration in the work place• Mobile with app’s
• Location Intelligence• Mashup’s (Map data + business info)• Web portals to knowledge• Applications (Enterprise to mobile)• Federate architecture
• Rapid and agile developmentInternet usage (ABS June 09)
8.4 million subscribers
Mobile wireless in Dec. 09was 2 million subscribers
Increase of 51% in 6 months
OpenStreetMap & Twitter
DFC Touchstone - MapIQ
SSHARE HARE WWHATHAT WWEE HHAVEAVE
An integrated service approachusing an Enterprise spatial platform
KKNOWLEDGE & NOWLEDGE & UUNDERSTANDINGNDERSTANDING
Empower through Location Intelligence
State Recovery Office
Nunga Wali Spatial
Community IQ
Location Intelligence Location Intelligence –– Is the EdgeIs the Edge
• Understand business drivers
• Listen to them & their challenges
• Innovation through knowledge
• They own the process
• Develop what they need
• Rapid & agile deployment
• Training and support
“Tell me and I'll forget.Show me and I'll remember.
Involve me and I'll understand.”
Thankyou Team:
Penny Baldock | Susana Valdivia | Stephen Retallack | Simo Xu
DEPARTMENT FOR FAMILIES & COMMUNITIES
Business and Location Intelligence Group
Business Technology | DFC Chief Information Office