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Introduction to Cisco WebEx Collaboration

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Before Web 2.0...

Web Conferencing

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WebEx Led the Collaboration Market

• 10+ year history of innovation, growth, and market leadership

• Pioneer in cross-company collaboration

• Pioneer in SaaS

• 35,000 customer companies

• 2.6 million registered users

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125,000 WebEx Sessions a Day…

…with People Joining from 94+ Countries

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Major Inflection Point

Globalisation of Businesses

Speed vs. Scale

Rise of the Knowledge Worker

Distributed Value Chains

Ubiquitous Bandwidth

Mobility

SOA

SaaS

Unified Communications

Global Trends Technical Innovation

2.0

Tremendous Opportunity for Businesses to Move with Unprecedented Speed and Alter the Economics of Their Market

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Then: Vertical Integration

Captive Supply Manufacturing Driven

Building an Enterprise ‘Machine’

Mechanistic

Mass Replication Command and Control

One Size Fits All

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Now: Horizontal Integration

BuildingCommunity

DistributionContent

Design and

Supply Chain

Marketing and

Advertising

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Users Taking Matters into Their Own Hands

Challenges Enterprises to Keep Pace

Technology Designed for the Old World

EmployeeEnterprise

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IT Professionals Caught in the Middle

Employee Demands

“I want Facebook for the Enterprise...”

“I’m going to do it whether you support it or not...”

“Why can’t I get access to…”

Enterprise Demands

Compliance

DR Strategies

Security

IP Protection

QoS

Scalability

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Delivery Model

The Current Landscape

Consumer

Enterprise

Application Innovation Cycle

Public Network

Enterprise Network

3 to 6 Months

3 to 6 Years

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Delivery Model

The Current Landscape

Application

www

The Best of Both Worlds

Ubiquity, Speed, Flexibility

“Web 2.0” style innovation platform

Facebook stat: 5000 “custom apps” built by 90K developers in 7 weeks

The “utilities”—security, reliability, scalability, availability, etc.

Intelligent services built into the network

Example: Network Access Control (NAC)

Our Strategy: Bring together the pace of

web-based innovations andCisco’s proven strength in

enterprise networking

Public Network

Enterprise Network

Consumer

Enterprise

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Cisco WebEx Solution Overview

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Suite of Business-Specific Meeting Applications

Meeting Centre

General Collaboration

Event Centre

Webinars Online Events

Online Sales Online Training Remote Supportand Access

Sales Centre

TrainingCentre

SupportCentre

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Share

Presentation, Application or Desktop

Get your point across

Present with style

Deliver interactive demos

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Start WebExFrom your desktop applications0

start

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Communicate

Integrate live audioTeleconference

VoIP

Audio Broadcast

Call attendees

Invite by phone

Active Talker

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Integrate with Cisco UC

Cisco WebEx & IP Phone

Add WebEx to Phone Call

Cisco WebEx & Unified MeetingPlace

Two Way Integration

Deployment Flexibility

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Share Video

Adjust frame rates and resolution

Enable single or multiple video sources

Float video panel

Use USB camera or webcam

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Archive Meetings

Record entire meeting

Edit unwanted content

No additional hardware or software required

Meeting.wrf

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Web Meeting Applications

• Presentation, app and desktop sharing/control

• Rich real-time collaboration features

Sales CentreEvent Centre Support Centre Training Centre

• Live and recorded Webinars

• Pre and post event management

• Lead tracking

• Online sales meetings and demos

• Attention indicator

• Customer portal

• Online classroom

• Breakout rooms

• Remote testing

• Hands-on labs

• Remote support

• Remote access

• WebACD

• Multi-Session UI

Meeting Centre

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Cross Platform Boundaries

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Available in your choice of languages

English

Spanish

French

German

Japanese

Chinese (Simplified and Traditional)

Korean

Swedish

Portuguese

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Looking Ahead

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Cisco WebEx Connect

Delivers unified collaboration across firewalls

Ensures enterprise class security, scalability, performance and availability

Provides an open and extensible Web 2.0 collaboration platform that interoperates

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Presence

Business IM

One to One Video

PC to PC Voice

Click to Call w/ UC Call Manager

Desktop Share

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Team Spaces

Framework to create custom, collaborative workspaces with group discussions, persistent chat, document sharing and widgets

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Widgets

Many business widgets like calendar, task, bulletin board, etc. for you to customise each team space

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Extensible Collaboration Platform

Add Collaborationto Any Process, Creating Simple Mash-Ups or Custom Applications

Application Development Framework API

Connect Platform Services API

Common Services

Application Services

Security Framework

Identity

Policy

Analytics Notification Search

Administrative Services

User/Application

Provisioning

LifecycleManagement

Audio ApplicationRuntime

TableService

Profile Calendar Video

DocumentManagement

PersistentChat

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Open APIs and Integration

WebEx

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WebEx MediaTone Network

9 Globally-linked data centres 99.99%+ availability with

full hot-site redundancy Global access and peering Audit against ISO-17799 standards,

stringent SAS70 Type II report Audit against DIACAP/FISMA requirements Independent third-party source code

review and reports

Intelligent, Secure, Reliable, and Scalable Global Delivery

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Applications

WebEx – More Than Just Applications

24x7 Support

Award Winning WebEx University

Meeting Assists

Expert Production Services

Unique Business Process Consulting

Best Practice Seminars

Communities

Applications

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Getting Most out of Collaboration

Define business objectives

Review current processes

Identify collaborative activities

Implement with quick wins

Measure results

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LeadGenerated

RFPResponse

PricingApproved

ContractNegotiated

BusinessCompleted

Identifying the Business Opportunities

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Gainin Business Value Through Collaboration

LeadGenerated

RFPResponse

PricingApproved

ContractNegotiated

BusinessCompleted

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“Because WebEx allows us to train large numbers of dealers effectively, we’ve accelerated our time-to-market at a rate that our competitors can’t match.”

Mitch Bardwell Director and Assistant GM

Sales Training DivisionImaging Systems Group

• Improved new product time to market

• Created a more efficient sales and marketing process

• Saved over $1 million in accelerated dealer training

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Q and A

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Recommended Unified Communications Demos

Cisco Unified Communications Manager 7.0 – (CUCM 7) ‏

Cisco Unified Presence Server 7.0 - (CUPS 7.0)

Cisco Unified Mobility Advantage – (CUMA) ‏

Unified Contact Centre Express 7.0

Unity Connection 7.0

Meeting Place Express 7.0 (MPE)‏

Webex

IBM Sametime and Microsoft Office Integration

Dual Mode Phones

Continue your Cisco Networkers learning experience by visiting the following Unified Communications Demos located in the World of Solutions

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Meet the Expert Make the most of your time at Cisco Networkers by

meeting one-on-one with a Cisco Expert. This is an invaluable opportunity so don’t miss out!

Visit the Meeting Centre in the World of Solutions to select your topic of interest, your preferred expert in that field and to set up a specific time to meet onsite.

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Complete Your Online Session Evaluation

Win fabulous prizes by giving us your feedback!

Go to the Internet stations located throughout the Convention Centre to complete your session evaluation.

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