VVT-1001 Introduction to Cisco Unified Communications

© 2008, Cisco Systems, Inc. All rights reserved.VVT-1001

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© 2008 Cisco Systems, Inc. All rights reserved. Cisco PublicVVT-1001 2

Introduction to Cisco Unified Communications

VVT - 1001


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© 2008 Cisco Systems, Inc. All rights reserved. Cisco Public 3VVT-1001

Introduction Objectives

Define UC so that attendees can relate it to their business requirements and the impact on their current network

Presentation is not intended to offer any, administration, configurations or troubleshooting

Attendee will have the opportunity to attend follow -up breakout sessions to obtain greater detail on the technology presented at this session


Agenda

Call Control

Applications

Presence & Clients

Mobility


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Call Control


Unified Communications

Infrastructure

Routing Switching Availability AdministrationManagement QoS Security

EndpointsUnified IP

Phone 7985Cisco Unified IP

PhonesWireless

IP PhonesIP

CommunicatorUnified Personal Communicator

MobilePhones

Applications

Cisco Unity Messaging

Unified MeetingPlaceConferencing

Unified CustomerContact

ServicesUC Manager

ExpressUC

ManagerCisco Unified

PresenceUC Manager Bus

EditionSmart Business

Communications Sys


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Unified Communications Content Mapping

Infrastructure


EndpointsUnified IP


PhonesWireless

IP PhonesIP


MobilePhones

ServicesUC Manager

ExpressUC




Communications Sys

Applications





TDM Telephony and IP Telephony Compared

Application Server

Stackable Switching

Voice-Enabled Router or Gateway

Call Processing

Call Processing

LineConnections

LineConnections

TrunkConnections

TrunkConnections

SwitchingSwitching

End Points

PABX ArchitectureIP Component Model


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Call Processing

Voice Mail Server

IP-IVR

Endpoints

Gateway

Conf

Conferencing

Xcode

Transcoding

Communication Manager Server(s)

Devices“register” with

Communication Manager

DevicesDevices““registerregister”” withwith

Communication ManagerCommunication Manager

Publisher

Subscriber

SubscriberSubscriber

Subscriber


Call Processing - Server Redundancy

Voice MailServer

JTAPIIP-IVR

IP Phone

Gateway

Conferencing

Transcoding

ActiveCall Control Server

BackupCall Control

Server

Intra-Cluster Communications

Conf

Xcode


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Call Processing - Server Redundancy

FAILED

ActiveCisco CallManager

Server

Voice MailServer

JTAPIIP-IVR

IP Phone

Gateway

Conferencing

Transcoding

Conf

Xcode Intra-Cluster Communications


Centralised Call Processing Deployment Models

CUCM cluster at central/HQ site

Applications/Resources can be centralised or distributed

Supports up to 30,000 phones per cluster

Survivable remote site telephony for remote branches

Maximum 1000 branches per cluster

PSTN

IP WAN

Applications(VMail, IPCC, MP…)

Headquarters

Branch A

Branch B

CUCMCluster

SRST/CME-EnabledRouter

SRST/CME-EnabledRouter


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PSTN

UnifiedCommunicationsManager IP

WAN

LDAPDirectory

Call Setup11E.164 Lookup22

Call Setup 33

Ring44

Off Hook55

Connect RTP

Stream66

Ring Back44

SwitchSwitch

Basic “Phone-to-Phone” Call Processing

E.164 : is an ITU-T recommendation which defines the international public telecommunication numbering plan used in the PSTN and it also defines the format of telephone numbers.


Cisco IP Phone Client to Cisco IP Phone Calling

Cisco IP Phone Cisco UC Manager Cisco IP Phone

Conversation

Station Set Lamp (Off)

Station Off Hook

Station Digit Dialed

Station Play Tone (Dial Tone)

Station Set Lamp (Steady)

Station Stop Tone (Dial Tone)

Station Digit Dialed

Station Digit DialedStation Play Tone (Ringback)

Station Call Information

Station Set Ringer (On)

Station Set Lamp (Blink)

Station Off Hook

Station Set Ringer (Off)

Station Start Media TransmissionStation Start Media Transmission

Station Start Media ReceptionStation Start Media Reception

Station Set Lamp (Steady)Station Play Tone (Off)

Station On Hook

Station Stop Media TransmissionStation Stop Media Transmission

Station Stop Media ReceptionStation Stop Media ReceptionStation Set Lamp (Off)

Station On Hook

SCCPSCCP


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Requestor

(the Client)

Responder

(the Server)

The Request (eg INVITE)

Progressing Message (optional)

Acceptance Message

*or*

Redirection Message

Rejection Message

*or*

ONLY one of

these is sent

Progressing Message (optional)

*then*

SIP is a Request/Response Protocol

Expects an “answer”

Starts with an “offer”


Communications Manager is a SIP:Back-to-Back User Agent (B2BUA)

SIP

SIP

SCCP

MGCPH.323

JTAPI

Dialog 1 Dialog 2


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Unified Communications Infrastructure CUCM as “Protocol Translator”

MGCP H.323

MGCPGateway

AnalogPhone

IP Phone& 7985 Video

CIPC/CUPCSIP

Gateway

SIP Phone

SIP Networks

Video Terminal

H.323Gateway

AnalogPhone

SIPSCCP

ApplicationsServer

(JTAPI/CTI)

Call CentreAgent

CTI/QBE

MeetingPlace 7

CiscoTelepresence

SCCP Video Devices


Applications


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Infrastructure


EndpointsUnified IP


PhonesWireless

IP PhonesIP


MobilePhones

ServicesUC Manager

ExpressUC




Communications Sys

Applications





Messaging - Cisco Unity

Seamlessly integrates with Microsoft Exchange or Lotus Domino/Notes

Text-to-Speech option

Enterprise scalability

Extensive system interoperability

Voicemail: VPIM, AMISCommunications: SIP support


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PSTN

CommunicationsManager

IP WAN

IP Phones

LDAPDirectory

UM Server

UM Server Performs

Directory Lookup

22Voicemail to

Inbox via SMTP

33

Light MWI on Phone

44

Router/GW

After X Rings Call Forwarded to Unity Voicemail

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Voice/Unified Messaging – Call Flow

MessageStore

MessageStore


Cisco Unified MeetingPlaceFully Integrated Voice, Web and Video Conferencing

Integrated with Outlook, Notes, email, directory services, IP phones

On-network for application integration and security

Scalable


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MeetingPlace Voice/Video and Web Deployment Example

SIP

H.323/SIP Room & Desktops

VideoRTP

voice/video

SIP

SCC

PSC

CP

Optional DMZ

PSTN

Application Server

Media ServerAudio/Video Blades

Internet


Presence & Clients


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Infrastructure


EndpointsUnified IP


PhonesWireless

IP PhonesIP


MobilePhones

ServicesUC Manager

ExpressUC




Communications Sys

Applications





Presence

What is “Presence”

Information about a person’s willingness and availability to communicate

Examples of presence in action today

IM “Buddy List” status indication

“Busy” tone on traditional phone

Contact Centre Agent status

Publish/Subscribe

Clients publish presence information to other users who are called subscribers

MPOP, Federation and “Presence by Observation”

Combining presence information from multiple devices and making this information available for other applications


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PartnerApps

LDAP

Cisco Unified Presence

IP Phone with Browser

Clients &Devices

Presence Server

LDAP CUCM

Servers &Services

MPOCS Unity

Mobile Data with Voice

Soft phone

Cisco Clients

3rd Party Clients

IBM CUAE


3rd Party API Integration with CUP

Communications Manager 5.x, 6.x, & 7.x


SIP/SIMPLECTI/QBE

H323SCCP

IMAP

LDAPv3

SOAPHTTP/HTTPS

Unity/Unity Connection

CUPC

MP/MPE

LDAP

ApplicationServer


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Presence “In Action”Cisco Unified Communication Manager

Cisco Unified Communications

Manager

Marc makes a call

Call InitiatedMarc’s Status is advertised to a Presence Network

Presence/SIP Network

Line 23543 is busy

Line 23543 is

busy

Pat is monitoring Marc’s Status

Cisco UPSCisco

UPS


Cisco Unified Presence Enterprise Desktop Integration

Aggregation of End User enterprise services

Common view of End User across these services

Cisco Unified Communications End User

Cisco Unified Communications Clients



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Cisco Unified Personal CommunicatorPowerful communication tools in a single, easy-to-use

desktop software application

Cisco Unified Communications

ManagerIP Communications System

Cisco Unity or Cisco Unity Connection

Intelligent Voice Messaging


Presence State, IM, Services

Cisco Unified MeetingPlace or

Cisco Unified MeetingPlace Express

Webconferencing


Micro in taskbarDrag micro out of taskbarExpand micro to normalTear out contacts moduleVoice callVoice & IMVoice & IM & video


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Mobility



Infrastructure


EndpointsUnified IP


PhonesWireless

IP PhonesIP


MobilePhones

ServicesUC Manager

ExpressUC




Communications Sys

Applications





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Mobility Solution Portfolio

Mobile

Dual Mode (wiFi) Mobile Communicator

Desktop

Soft Clients (Cisco and 3rd Party)

WiFi IP Phone

Network

Unified Mobility (Single Number Reach)

IP Phones

Next G


Cisco Unified Mobility

Single business number for fixed or mobile communications

Consolidated business voice mail

Transition active call from IP Phone to mobile phone and vice-versa

Rich IP Phone like calling features with mobile voice access

Anchor off-net mobile communications on enterprise network

User defined call extension and blocking rules

Single Business Number and Voice Mail

Single Business Number and Voice Mail for Fixed and Mobile Communications—Everywhere


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Cisco Unified Mobile Communicator

Extends unified communications to mobile phones and smart phones

Corp directory access

Presence

Visual voicemail

Integrated office and mobile call logs

MeetingPlace conference notifications

Secure—encryption, SSO, remote disablement

Support for BlackBerry, Symbian and Windows Mobile

TBA


Cisco Unified Mobile CommunicatorCUMA Server Deployment

PSTN

Cisco Unified Mobility Advantage

Internet

Mobile Data Network / GPRS(Data Channel)

MeetingPlace/MeetingPlace Express

Unity

MS Active Directory 2000/2003

ASA8.0.4 CUMA

Enterprise

MMP overSSL

LDAP

MPMP

UU


Mobile Voice Network / GSM

WebDAV

MS Exchange 2000/2003

Cisco Unified CM

CUMACUMA

JTAPIPresence

MMP over SSL


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Buddy List synchronisation:– Buddies added on CUMC will sync to CUPC and vice-

versa

– No group support within CUMC (all in General group)

Presence synchronisation:– Presence changes on CUMC reflect in CUPC and vice-

versa

Cisco Unified Mobile CommunicatorPresence/CUP Integration

CUMA EnterpriseServer

Internet

Mobile Data Network / GPRS(Data Channel)

ASA TLS Proxy

MMP overSSL

MMP overSSL


DMZ


(CUP)

CUMACUMA

SIP/SIMPLE

New in7.0


Dial via Office

Admin or user defined Dial via Office Setting

Always on

Always off

Choose on a per call basis

Dial from any application


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PSTN

ASA w./TLS Proxy

Cisco Unified Mobility

AdvantageEnterprise

Server

Internet

GSM/Mobile Network

1

3

(617) 555-7890

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Unified Mobility

Cisco Unified Mobile CommunicatorDial-via-Office (DVO)

New in7.0

CUMACUMA

2

Cisco Unified CM Cluster

MMP overSSL

MMP overSSL

4

SIPCisco Unified

Mobile Communicator


Summary


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UC Manager: The Platform for Collaborative Communications

Telepresence

UC Manager

Unified Mobile Communicator

DesktopClients

Unified Personal Communicator

UnityMessaging

MeetingPlace -Collaboration


Q and A


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Recommended Unified Communications Demos

Cisco Unified Communications Manager 7.0 – (CUCM 7) ‏

Cisco Unified Presence Server 7.0 - (CUPS 7.0)

Cisco Unified Mobility Advantage – (CUMA) ‏

Unified Contact Centre Express 7.0

Unity Connection 7.0

Meeting Place Express 7.0 (MPE)‏

Webex

IBM Sametime and Microsoft Office Integration

Dual Mode Phones

Continue your Cisco Networkers learning experience by visiting the following Unified Communications Demos located in the World of Solutions


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meeting one-on-one with a Cisco Expert. This is an invaluable opportunity so don’t miss out!

Visit the Meeting Centre in the World of Solutions to select your topic of interest, your preferred expert in that field and to set up a specific time to meet onsite.


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VVT-1001 Introduction to Cisco Unified Communications

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