Cisco IP Cisco IP Communications Communications

SolutionsSolutions End User Training End User Training

Carlsbad USDCarlsbad USD

November 2008November 2008

Section 1 - Using Your New IP Section 1 - Using Your New IP PhonePhone

By the end of this section you will be By the end of this section you will be able to complete the following:able to complete the following:

Place, transfer, & park callsPlace, transfer, & park calls Place a conference callPlace a conference call Forward all callsForward all calls Change contrast & Ring TonesChange contrast & Ring Tones

Getting to Know Your PhoneGetting to Know Your Phone

Soft Keys.

Message Waiting

Line or Speed Dial Button

LCD Screen

Footstand Adjustment

Messages Directories Services Settings Buttons

Speaker Button

Mute Button

Headset Button

Volume Button

Navigation Button

Using the Soft KeysUsing the Soft KeysSoft Keys: Point to feature options displayed Soft Keys: Point to feature options displayed

along the bottom of the LCD screen.along the bottom of the LCD screen.

Example: Soft keys when handset is lifted

Softkeys: first screen

Softkeys: when more button is pressed

•Press the button beneath any soft key to select that function.

•Soft keys change depending on the feature in use.

•Select the more soft key to see more soft keys.

1.1. Do one of the following:Do one of the following: Lift the Lift the handsethandset Press a Press a lineline button button

((SpeakerSpeaker button button lights)lights)

Press the Press the SpeakerSpeaker buttonbutton

Press the Press the Headset Headset button button

2.2. Dial the phone numberDial the phone number

Placing a CallPlacing a Call

Soft KeysHandset

Line Buttons

Speaker

Headset

Answering an Incoming CallAnswering an Incoming CallDo ONE of the following:Do ONE of the following:

Lift the Lift the handset handset

To answer with the speakerphone:To answer with the speakerphone: Press the Press the SpeakerSpeaker button, or button, or Press the Press the AnswerAnswer soft key (while soft key (while

the handset is on-hook), orthe handset is on-hook), or Press the Press the line buttonline button for the for the

incoming callincoming call

Answer with a headset:Answer with a headset: If not lit; press the If not lit; press the HeadsetHeadset

buttonbutton If lit do one of the following:If lit do one of the following:

Press the Press the AnswerAnswer soft key soft key Press the Press the line buttonline button for the for the

incoming callincoming call

* Press the * Press the MuteMute button to mute a button to mute a call or to disengage mute.call or to disengage mute.

Handset

SpeakerHeadset

MuteSoft Keys

Line Buttons

Transferring a CallTransferring a Call Answer the call.Answer the call. Press the Press the TrnsferTrnsfer soft key. soft key.

This places the call on This places the call on hold.hold.

Dial the number that the Dial the number that the call will be transferred to.call will be transferred to.

When the dialed number When the dialed number rings, either:rings, either: Press the Press the TrnsferTrnsfer soft soft

key again, orkey again, or When the party When the party

answers, announce the answers, announce the call and press the call and press the TrnsferTrnsfer soft key. soft key.

If the party refuses the If the party refuses the call, or the call does not call, or the call does not complete successfully, complete successfully, press the press the ResumeResume soft soft key to re-join the original key to re-join the original call.call. Soft Keys

Parking and Retrieving a Parking and Retrieving a CallCall

During a call, press the During a call, press the moremore soft key, then the soft key, then the ParkPark soft key. soft key.

Note the Note the Call Park Call Park numbernumber displayed on displayed on the screen (displays for the screen (displays for ~10 seconds).~10 seconds).

From any IP phone, dial From any IP phone, dial the the Call Park numberCall Park number..

You have two minutes You have two minutes to answer the call, then to answer the call, then it starts ringing at the it starts ringing at the original phone.original phone.

Soft Keys

Park an active call on one phone and retrieve the call on another phone.

Making Conference CallsMaking Conference Calls

1.1. Place the first call and Place the first call and wait for it to be wait for it to be answered.answered.

2.2. Press the Press the moremore soft key, soft key, then, press the then, press the ConfrnConfrn soft key. This selects a soft key. This selects a new line and places the new line and places the first call on hold.first call on hold.

3.3. Dial another telephone Dial another telephone number.number.

4.4. When the next call is When the next call is answered, press the answered, press the ConfrnConfrn soft keysoft key to add to add this person to the this person to the conference call. You conference call. You should now be able to should now be able to speak to both called speak to both called parties.parties.

5.5. If you wish, you can add If you wish, you can add up to up to 33 more calls; for more calls; for each, press each, press ConfrnConfrn, dial , dial the next number, then the next number, then press press Confrn.Confrn.

6.6. Maximum participants is Maximum participants is 44 ( (3 3 other lines and other lines and yourself).yourself).

Creating an “on the fly” ad hoc conference

Soft Keys

Conference Call TipsConference Call Tips The conference call ends when only two parties remain The conference call ends when only two parties remain

on the line.on the line. If the initiator of the conference call hangs up, the other If the initiator of the conference call hangs up, the other

parties can continue on the call.parties can continue on the call. Press the Press the HoldHold soft key to place a conference call on soft key to place a conference call on

hold. Answering a second call will temporarily remove hold. Answering a second call will temporarily remove you from the conference. Press the you from the conference. Press the ResumeResume soft key to soft key to return to the conference call. This will cause MOH not to return to the conference call. This will cause MOH not to be played to conferencebe played to conference

Press the Press the SpeakerSpeaker button to place a call on button to place a call on speakerphone.speakerphone.

Press the Press the ConfLiConfLi Softkey to see a list of all participants. Softkey to see a list of all participants. The initiator can remove participants by highlighting the The initiator can remove participants by highlighting the caller they want to remove and pressing the caller they want to remove and pressing the RemoveRemove Softkey.Softkey.

Forwarding all CallsForwarding all Calls To forward all incoming calls To forward all incoming calls

to another extension:to another extension:1.1. Press the Press the CFwdAllCFwdAll soft key. soft key.

You will hear two beeps.You will hear two beeps.2.2. Enter the telephone number Enter the telephone number

to which you want to to which you want to forward all your incoming forward all your incoming calls, or press the calls, or press the Message Message FunctionFunction Key KeyA flashing right arrow A flashing right arrow appears next to your appears next to your telephone number on the telephone number on the LCD to indicate that all LCD to indicate that all incoming calls are being incoming calls are being forwarded.forwarded.The number calls are The number calls are forwarded to appears near forwarded to appears near the bottom of the display. To the bottom of the display. To forward to voice mail press forward to voice mail press CFwdAllCFwdAll then the Messages then the Messages button.button.

• To Cancel, press the To Cancel, press the CFwdAllCFwdAll soft key. You will hear 2 soft key. You will hear 2 beeps.beeps. Soft Keys

Forwards all calls to a different phone.Message

Using the Call LogUsing the Call Log Press Directories Press Directories

Function KeyFunction Key Menu will appear for Menu will appear for

Missed Calls; Placed Missed Calls; Placed Calls; & Received Calls; & Received Calls – scroll and Calls – scroll and select log.select log.

Calls will be Calls will be displayed and show displayed and show date & time date & time received.received.

You can dial back a You can dial back a number using soft number using soft keys.keys.

DirectoriesScrollSoft Keys

Using the DirectoryUsing the Directory Press Directories Function Press Directories Function

KeyKey Scroll down to Corporate Scroll down to Corporate

DirectoryDirectory Menu will appear to enter Menu will appear to enter

either First Name; Last either First Name; Last Name or number.Name or number.

Enter your selection using Enter your selection using the keypad to enter letters the keypad to enter letters (like text messaging)(like text messaging)

You only need to add the You only need to add the first few letters of the name first few letters of the name and hit search.and hit search.

Use Scroll key to scroll Use Scroll key to scroll namesnames

You can dial a number using You can dial a number using soft keys.soft keys.

DirectoriesScrollSoft Keys

Changing the Ring TypeChanging the Ring Type1)1) Press the Settings buttonPress the Settings button2)2) Then press 1 for User Then press 1 for User

Options. Scroll to highlight Options. Scroll to highlight Ring Type; press the Select Ring Type; press the Select soft key.soft key.

3)3) Press the Scroll key to Press the Scroll key to highlight a line or the highlight a line or the default ring setting.default ring setting.

4)4) Use the Scroll key to Use the Scroll key to highlight a ring type.highlight a ring type.

5)5) Press the Play soft key to Press the Play soft key to hear the highlighted ring hear the highlighted ring type.type.

6)6) To select a ring type, press To select a ring type, press the Select soft key and then the Select soft key and then press the OK soft key.press the OK soft key.

7)7) Repeat Steps 2 – 5 to set Repeat Steps 2 – 5 to set the ring type for other lines.the ring type for other lines.

8)8) Press the Exit soft key to Press the Exit soft key to exit.exit.

SettingsScrollSoft Keys

Changing the ContrastChanging the Contrast

1)1) Press the Settings Press the Settings buttonbutton

2)2) Then press 1 for Then press 1 for User Options. User Options. Scroll to highlight Scroll to highlight Ring Type; press Ring Type; press the Select soft key.the Select soft key.

3)3) Press the Up and Press the Up and Down soft keys to Down soft keys to change the change the contrast.contrast.

4)4) Press the Exit soft Press the Exit soft key to exit.key to exit.

SettingsScrollSoft Keys

Section 2 – VoicemailSection 2 – Voicemail

By the end of this section you will By the end of this section you will be able to complete the following:be able to complete the following: Set up your voicemailSet up your voicemail Hear new, and saved messagesHear new, and saved messages Check your messages from an Check your messages from an

outside lineoutside line

Becoming a Voicemail Becoming a Voicemail SubscriberSubscriber

1.1. Press the Press the Message Message button.button.2.2. Listen carefully to the prompts and respond as Listen carefully to the prompts and respond as

prompted:prompted: Enter the default Enter the default passwordpassword Record your Record your namename Record a Record a greetinggreeting that outside callers will hear that outside callers will hear

when you do not answer your phonewhen you do not answer your phone Change your phone Change your phone password password (Later, you can (Later, you can

change any of these settings)change any of these settings)3.3. The system will tell you when you have finished; you The system will tell you when you have finished; you

are then a Unity subscriber.are then a Unity subscriber. If you hang up before finishing, you will be If you hang up before finishing, you will be

prompted again the next time you call Cisco Unity.prompted again the next time you call Cisco Unity.

Accessing Voicemail from Your Accessing Voicemail from Your PhonePhone

1.1. Press the Press the MessagesMessages button.button.

2.2. Enter your Enter your password.password.

3.3. Press Press 11 to hear to hear new messages, new messages, or or 33,,11 to hear to hear saved messages.saved messages.

4.4. Follow the voice Follow the voice instructions.instructions.

Messages

Red Light: Message Waiting

Note: When you listen to a new voice message it is automatically saved until you delete it .

Accessing Voicemail from another Phone

2. When operator comes on, press *3. Enter your extension number.

4. Enter your password.

5. Follow the voice instructions.

1. Push Message function key

Accessing Voicemail from an Outside Phone

2. When Voicemail answers, press *3. Enter your extension number.

4. Enter your password.

5. Follow the voice instructions.

1. Dial your direct phone number

Section 3 – User WebpageSection 3 – User Webpage By the end of this section you will be By the end of this section you will be

able to complete the following:able to complete the following: Log onto your phone webpageLog onto your phone webpage Change Call Forwarding FeaturesChange Call Forwarding Features Configure and use your Speed DialsConfigure and use your Speed Dials Changing your password & PINChanging your password & PIN

Use Unified CM User Options Use Unified CM User Options Open Internet Explorer and go to URL Open Internet Explorer and go to URL

Enter your User ID and Password.Enter your User ID and Password.

Click the Submit button.

Note: Your User ID will be your network logonAnd password

Adding Abbreviated DialsAdding Abbreviated Dials Insert number Insert number

or extension or extension under “number” under “number” fieldfield

Name under Name under “label”“label”

Using Abbreviated DialsUsing Abbreviated Dials

Configured using Configured using CCM User Web CCM User Web Page.Page.

While phone is idle While phone is idle – press number on – press number on keypad.keypad.

Then press Then press “Abbrdial” softkey.“Abbrdial” softkey.

“Abbrdial”