VoiceCon Slidecast Making the Business Case

PREVIEW:

IPT/UC Business Cases

What you’ll learn at VoiceCon OrlandoPart 3:

Building the Business Case for IPT/UC

3‐Hour WorkshopROBIN GAREISS & IRWIN LAZAR, NEMERTES RESEARCH

© Nemertes Research 2009 www.nemertes.com 1-888-241-2685 36

Disaster Recovery

Global insurance companyWith natural disaster, an entire building could be down for weeks.Employees needed to change offices

Total downtime: 3 weeksWith VOIP: Employees retrieve back-up IP phones from hardened location. Plug in to a disaster or temporary location

Total downtime: 2 days

“Temporary Office.” Includes pre-established DR plan that uses centralized server to route calls to mobile device, or any assigned device, with integrated UM and contact-center applications.


Virtual Contact Center Agents

Large healthcare company runs contact centers for “Ask a Nurse” programs.Exhausted talent field in given geography; constantly opening new call centers.Half of all call-center reps work from home using IP softphone and VPN link into nearest center.Decreasing costs and employee turnover. Avoided opening $3 million facility by hiring enough nurses in telecommuting program.

© Copyright 2008 Nemertes Research

“We were able to completely overhaul how we viewed our Ask a Nurse program by adopting the virtual agent program. This is saving the company significant dollars, while reducing turnover so nurses gain more and more experience.”

--Telecom director, healthcare company


Inventory Look-up

Women’s clothing store with 600 locationsIP phones installed to cross-check inventory at nearby storesBenefits: IP phones about 50% the cost of a computer; lower support and maintenance.Improved customer service, faster response time.


Case Study: Unified Messaging

Financial ServicesUnified messaging on PCs and PDAs saves traders 25 to 30 minutes/day retrieving voice mails and responding to peers and clients.

BenefitsAt $125/hour, return is $10,000 to $18,000 in 1 year.Hurdle: Complexity of FS companies: Growth by M&A leads to complexity in phone central switching, desk sets, desktop computing, and back-end email systems.

“Trader-in-a-box.” Includes choice of mobile devices, integrated UM, real-time feeds from Reuters, Bloomberg, etc., mobile & desktop video, presence status, IM, ability to switch from WiFi to cellular (evaluate Divitas application)


Case Study: Video Conferencing

Manufacturing FirmExtensive travel, regional, national and internationalNeed to cut travel budgets due to recessionImplemented telepresence and room-based video system using HD end-points

BenefitsResults: 30% reduction in travel with 7 sites, another 18% reduction in travel with 6 more sites.

“Our executives are fairly demanding and they love telepresence, our product teams are finding value in HD conferencing to speed product development and improve collaboration”

– Sr. Telecom Architect

“Building Business Cases for IP Telephony and Unified Communications”Instructors: Robin Gareiss & Irwin Lazar, Nemertes Research

Tuesday, March 23, 2:00 – 5:00 PM

Check out the entire program at www.voicecon.com/orlando/program

http://www.voicecon.com/orlando/program/

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VoiceCon Slidecast Making the Business Case

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Transcript of VoiceCon Slidecast Making the Business Case