Vodafone Consulting and Innovation Service Terms · 8/8/2020 · 2.1 Vodafone Mobility Device...

of 9

C1 Public

Vodafone Consulting and Innovation Service Terms Version Date: 8 August 2020

1. General

Service Summary: Vodafone Consulting and Innovation Service (the “Service”) provides the Customer with technical

consultants with practical technical experience and expertise to help the Customer design, implement and operate itsmobility communications. Customer may purchase the Services for the following: (a) Mobility Device Selection; (b) MobilityPlatform Design Review; (c) Mobility Platform Selection; (d) Mobility Security Policy; (e) Mobility Platform Enablement; (f)Mobility Platform Healthcheck and (g) Mobility Platform Migration, as described in the Extra Service Terms. The term“Service” includes each Service Element.

2. Conditions of Use

2.1 Customer Sites - Customer Obligations: For the purposes of performance and delivery of the Service, Customer agrees

to: (a) provide in a timely manner to Vodafone all required assistance, documentation, materials, accurate information andaccess to Customer personnel; (b) permit Vodafone access to Customer Sites, office space, services, equipment, andthird party property; (c) ensure that Customer Sites are safe and represent a suitable working environment; and (d) keepall documents, items, equipment and other material provided by Vodafone (“Vodafone Material”) in safe custody at

Customer’s own risk and not dispose of or use Vodafone Material for any other purpose than that set out under theCustomer Agreement.

2.2 Customer Sites - Vodafone Obligations: Vodafone will: (a) comply with any reasonable Customer Site access and

security procedures disclosed to Vodafone in advance; and (b) deliver the Service: (i) during Working Hours or (ii) subjectto additional Charges notified to Customer in advance, outside of Working Hours if requested by Customer.

2.3 Accuracy of Information: Customer confirms that any information it provides to Vodafone will be complete and accurate

and Customer assumes any risk of problems or adverse effect as a result of any incomplete, inaccurate or mistake in anyinformation it provides to Vodafone.

2.4 Vodafone Warranty: Vodafone warrants that the Service will be performed with reasonable skill and care and by

appropriately experienced, qualified and trained personnel.

2.5 Customer Warranty: Customer warrants that it is the owner of, or has obtained the relevant licence to, any Customer

information technology and software it provides to Vodafone to use in connection with performing the Service.

2.6 Intellectual Property: All Intellectual Property Rights in any drawings, diagrams, records, software and/or other material

supplied to Customer by Vodafone are owned by Vodafone or its third parties absolutely.

3. Data Protection

Vodafone is the Data Controller for this Service. Vodafone’s Data Protection Terms when Vodafone is Data Controllerapply, including local terms, as applicable.

4. Delivery of Services

4.1 Delivery Date: Unless agreed otherwise, dates for delivery of any Deliverables are set out in the Statement of Work. The

delivery dates are reasonable estimates only and are not guaranteed.

4.2 Time of the Essence: Time shall not be of the essence for the performance of the Services.

4.3 Customer Postponement: If Vodafone and Customer have agreed a date or dates for delivery of the Deliverables,

Customer may only postpone such date or dates by giving Vodafone at least 5 Working Days notice before the

commencement of the provision of the Service.

4.4 Customer Changes: If Customer requests a change after the commencement of the provision of the Services and before

the delivery date, Vodafone will either adjust the delivery date or cancel the applicable Statement of Work subject to thepayment of the full amount of the Charges and any reasonable costs and expenses incurred as a result of such change.

4.5 Acceptance by Vodafone: Vodafone shall advise the Customer in writing (which may be via email) of its acceptance of a

Statement of Work.

4.6 Deemed Acceptance: Customer will be deemed to have accepted the Deliverables, unless Customer notifies Vodafone

within 5 Working Days of receiving the Deliverables, if such Deliverables do not materially comply with the Statement ofWork and provides sufficient supporting details. Upon receipt of notification, Vodafone will take reasonable action to rectifysuch non-compliance and re-submit the Deliverables in accordance with the Statement of Work.

4.7 Customer Delays: Any delay in performance of the Customer’s responsibilities set out under these Service Terms that

has a material impact on Vodafone’s ability to provide this Service may result in additional charges, such charges beingreasonable and demonstrable, and /or delay of the completion of the Service.

4.8 Language of Service: The Service will be provided in English during Working Hours on Working Days.

5. Additional Terms

5.1 Non-solicitation: In order to protect the legitimate business interests of Vodafone, Customer agrees that, for a period of

1 year after the completion of the Service, it will not offer employment as an employee, independent contractor, or

consultant to any Vodafone employee or consultant who performs any of the Service.

of 9

C1 Public

5.2 Exemptions: Clause 5.1 above shall not restrict Customer from employing any personnel: (a) that apply unsolicited in

response to a general advertising or other general recruitment campaign, or (b) with the written agreement of Vodafone.

6. Definitions

6.1 Charges means the charges or fees set out in the Customer Agreement, the Statement of Work or Price Lists.

6.2 Customer means the Party receiving Service under the Customer Agreement.

6.3 Customer Agreement means an agreement for purchase of Services signed by both Parties.

6.4 Customer Site(s) means the Customer’s premises that Vodafone must access to provide the Service or the location where

the Service is to be provided.

6.5 Data Protection Terms means the terms regarding data protection in the General Terms, or if those General Terms are

not applicable, the Data Protection Terms found at www.vodafone.com/business/vge-customer-terms.

6.6 Deliverables means any deliverable, process or document to be provided by Vodafone in accordance with these Service

Terms and as set out in the Statement of Work.

6.7 Extra Service Terms means the additional terms that apply to certain Service Elements ordered by Customer.

6.8 General Terms means the General Terms or master agreement identified in the Customer Agreement.

6.9 Party or Parties means the parties to the Customer Agreement.

6.10 Service Element means the individual consultancy services provided by Vodafone.

6.11 Statement of Work means the document prepared for Customer by Vodafone providing details of the Service, if applicable.

6.12 Vodafone means the member of the Vodafone Group that is a Party to the Customer Agreement.

6.13 Vodafone Group means: (a) Vodafone Group Plc, Vodafone, and any company that Vodafone Group Plc owns (directly

or indirectly) 15% or more of the issued share capital; and (b) any partner listed on the "Where we operate" page in the “About” section at www.vodafone.com (and Vodafone Group Company/Vodafone Group Companies(ies) or VGC has

a corresponding meaning).

6.14 Working Day means on Monday to Friday inclusive, but excluding public holidays in the country where the Service is

delivered from.

6.15 Working Hours means the hours between 08.30 and 17.00 (local time) on a Working Day.

Vodafone Consulting and Innovation Services – Extra Service Terms for Mobility Device Selection

1. Structure

These Extra Service Terms form part of the Service Terms for the Vodafone Consulting and Innovation Service whenCustomer orders the Mobility Device Selection optional Service Element. If there is a conflict between them, these ExtraService Terms will supersede the Vodafone Consulting and Innovation Service Terms, but only for the Mobility DeviceSelection optional Service Element.

2. Service Terms

2.1 Vodafone Mobility Device Selection Service Summary. Vodafone will provide technical consulting resource to assist

Customer in defining an appropriate mobility device strategy taking into account Customer’s business and securityrequirements (the “Service”).

2.2 Elements: The Service may include any of the following and will be specified in the Statement of Work:

2.2.1 Review the Customer’s existing documented mobile strategy and device usage;

2.2.2 Run 2 x ‘Day in the life’ sessions;

2.2.3 Evaluate a total of 3 devices against features found in the Blue (AirWatch) Gold (MobileIron) Silver (BlackBerry) licenses and 1 business use case i.e. third party app usage;

2.2.4 Perform Enterprise Mobility Management (“EMM”) integration testing in a Vodafone lab or on the Customer’s platform;

and

2.2.5 Produce a device technical strategy report.

2.3 Exclusions: The following activities are outside of the scope of the Service:

2.3.1 Installation of any additional EMM solution hardware or software components;

2.3.2 Creation of additional EMM policy;

2.3.3 Security penetration testing and regulatory compliance assurance (including but not limited to Payment Card Industry (PCI)

compliance);

2.3.4 Consultancy on devices and tariffs;

2.3.5 Device support;

2.3.6 Full lifecycle cost analysis; and

2.3.7 Internal application support.

2.4 Deliverables

http://www.vodafone.com/business/vge-customer-terms

http://www.vodafone.com/

of 9

C1 Public

The Service includes:

2.4.1 The completion of a Vodafone mobility device selection report. The report will contain the findings from the collaborative working sessions and Vodafone recommendations;

2.4.2 An onsite workshop at the Customer Site where the Customer and Vodafone will:

(a) Gather information about business requirements;

(b) Discuss device types in planned or in use;

(c) Review current business IT and EMM architecture; and

(d) Discuss future mobility plans;

2.4.3 2 ‘Day in the life’ sessions. These sessions will be delivered by a Vodafone EMM & Security resource spending up to a total of 5 hours with an employee of the Customer to understand mobile device usage in its organisation;

2.4.4 A paper based device evaluation to refine the selection of devices; and

2.4.5 Device testing and integration testing. Testing will be carried out after the workshop and “Day in the life” sessions by the Vodafone EMM & Security Consultant.

2.5 Conditions of Use

2.6 Assumptions: Vodafone has assumed the following:

2.6.1 The Service will only be provided in relation to the purpose set out in clause 2.1 of these Extra Service Terms;

2.6.2 EMM architecture will be one of the supported platforms currently available from Vodafone; and

2.6.3 The devices selected will not change after commencement of device testing phase.

Vodafone Consulting and Innovation Services – Extra Service Terms for Mobility Platform Design Review

1. Structure

These Extra Service Terms form part of the Service Terms for the Vodafone Consulting and Innovation Service whenCustomer orders the Mobility Platform Design Review optional Service Element. If there is a conflict between them, theseExtra Service Terms will supersede the Vodafone Consulting and Innovation Service Terms, but only for the MobilityPlatform Design Review optional Service Element.

2. Service Terms

2.1 Vodafone Platform Design Review Service Summary: Vodafone will provide technical consulting resource to reviewCustomer’s current Enterprise Mobility Management (“EMM”) infrastructure and its suitability to support Customer’s current

and future business requirements.


(a) Review and audit existing EMM architecture;

(b) Test / validate available EMM features prior to implementation on the existing EMM platform;

(c) Ascertain the Customer’s current EMM Platform compatibility with proposed features or architectural changes asapplicable;

(d) Ascertain the Customer’s integration requirements with proposed features or architectural changes as applicable;

(e) Ascertain the Customer’s future known requirements and document the findings;

(f) Document the server configuration to support integration with proposed features or architectural changes as applicable;

(g) Document the manufacturer recommendations to support the current and future known workloads; and

(h) Support the implementation of configuration changes on the EMM platform as agreed within the Deliverables of the project.


2.3.1 Installation of any additional EMM solution components;

2.3.2 Review and audit of any EMM infrastructure not supported or available from Vodafone;

2.3.3 Security penetration testing and regulatory compliance assurance (including but not limited to PCI compliance);

2.3.4 Consultancy on policies, devices and tariffs;

2.3.5 Device and internal / third party application support;

2.3.6 Investigation of directory services, messaging, database and applications server related issues;

2.3.7 Firewall and proxy server configuration;

2.3.8 Troubleshooting end user device issues;

2.3.9 Installation or configuration of any non-EMM solution components; and

2.3.10 Certificate registration/signing on behalf of the Customer.

3. Deliverables

3.1 The Service includes:

of 9

C1 Public

3.1.1 The completion of a Vodafone platform design review report. The report will contain the findings from the collaborative

workshop and any testing / validation carried out, along with Vodafone recommendations for:

(a) The Customers’ requirements both current and future;

(b) Any server configuration changes required;

(c) Any additional profile or policy creation details; and

(d) An end user impact assessment;

3.1.2 A workshop at Customer Site where the Customer and Vodafone will:


(b) Review current business it and EMM architecture;

(c) Discuss device types in use or planned for future use; and

(d) Discuss future mobility plans;

3.1.3 Agreement on the Deliverables of the project;

3.1.4 Collection of information and system data by the Vodafone consultant as required to complete the project. Data collection will need to be facilitated by the Customer either through telephone calls, online meetings or in person; and

3.1.5 Analysis of the information in order to identify and define recommendations which can be tested and presented back to Customer.

3.2 Testing: Testing / validation of any EMM features will be carried out in a Vodafone lab after the workshop by Vodafone

EMM Technical Consultant. Validation will be required to determine if the tested feature can be achieved on the Customer’s platform.

4. Conditions of Use.



4.1.2 Existing or planned architecture will be one of the supported platforms currently available from Vodafone;

4.1.3 The server software and EMM platform are installed using US English.

Vodafone Consulting and Innovation Services – Extra Service Terms for Mobility Platform Selection

1. Structure

These Extra Service Terms form part of the Service Terms for the Vodafone Consulting and Innovation Service whenCustomer orders the Mobility Platform Selection optional Service Element. If there is a conflict between them, these ExtraService Terms will supersede the Vodafone Consulting and Innovation Service Terms, but only for the Mobility PlatformSelection optional Service Element.

2. Service Terms

2.1 Vodafone Platform Selection Service Summary: Vodafone will provide technical consulting resource to review andadvise on Customer’s Enterprise Mobility Management (“EMM”) vendor strategy taking in to account Customer’s business

and security requirements.


2.2.1 Review the Customer’s current EMM environment;

2.2.2 Review the Customer’s EMM vendor strategy if one currently exists;

2.2.3 Run key stakeholder workshops to gather information;

2.2.4 Analyse information collected; and

2.2.5 Create and present a Vodafone Vendor Selection and Recommendation Report.

2.3 Exclusions: The following activities are outside of the scope of the Services:

2.3.1 Policy configuration;

2.3.2 Installation of any additional EMM solution components;

2.3.3 Security penetration testing / regulatory compliance assurance (including but not limited to PCI compliance);

2.3.4 Consultancy on devices and tariffs; and

2.3.5 High level design documentation.

3. Deliverables


3.1.1 The completion of a Vodafone platform selection report. The report will contain the findings from the collaborative working

sessions and Vodafone recommendations;

3.1.2 Onsite workshops at the Customer Site or Vodafone site where Vodafone will:

of 9

C1 Public

(a) Gather information about the Customer’s business, HR, IT, operations, security requirements;

(b) Review current business IT and EMM architecture;

(c) Discuss device types in use or planned; and

(d) Discuss future mobility plans.



4.1.1 The Services will only be provided in relation to the purpose set out in clause 2.1 of these Extra Service Terms;

4.1.2 Existing or planned architecture will be one of the supported platforms currently available from Vodafone; and

4.1.3 The Customer will provide a single point of contact to facilitate the setup of the meetings with internal Customer

stakeholders.

Vodafone Consulting and Innovation Services – Extra Service Terms for Mobility Security Policy

1. Structure

These Extra Service Terms form part of the Service Terms for the Vodafone Consulting and Innovation Service whenCustomer orders the Mobility Security Policy optional Service Element. If there is a conflict between them, these ExtraService Terms will supersede the Vodafone Consulting and Innovation Service Terms, but only for the Mobility SecurityPolicy optional Service Element.

2. Service Terms

2.1 Vodafone Security Policy Service Summary. Vodafone will provide technical consulting resource to advise on thecreation of a mobility security policy (“Policy”) which can be deployed via an Enterprise Mobility Management (“EMM”)

platform using AirWatch or MobileIron. These Extra Service Terms cover the mobility OS providers: Apple iOS, GoogleAndroid, Microsoft Windows Phone/Tablets.

2.2 Elements: The Service may include any of the following and will be specified in the Statement of Work

(a) Gather business requirements which the Policy must support;

(b) Analyse these requirements and confirm them with the Customer;

(c) Document the Policy which can be implemented on the EMM platform; and

(d) Test the Policy with the Customer to ensure documented Policy operates to meet captured business requirements.


2.3.1 Installation of any solution hardware or software components required to support business/technical objectives;

2.3.2 Security penetration testing/regulatory compliance assurance (including but not limited to PCI compliance or specific government compliance standards);


2.3.4 Registration of Apple DEP (Device Enrolment Program);

2.3.5 Signing or provision of Apple developer certificates on behalf of the Customer;

2.3.6 Device and internal application support;

2.3.7 Configuration of PIM (Personal Information Management), VPN (Virtual Private Network), VPP (Volume Purchasing Programme), Application Management etc.;

2.3.8 Integration with external servers i.e. SCEP (Simple Certification Enrolment Protocol) Configuration, CA (Certificate Authority) integration; and

2.3.9 Container configuration.

3. Deliverables


3.1.1 The completion of a Vodafone platform selection report. The report will contain policy recommendation, security settings (e.g fields to configure on the platform and values to be configured and applied), and recommendations on how to deploy the Policy for initial testing purposes without impacting production users;


(a) Gather information about business requirements and understand key concerns related to the Customer’s specific threatlandscape (e.g. data leakage as a result of a malicious software or targeted device attacks);

(b) Review current business level IT policy and any current EMM platform policies;

(c) Discuss and capture device types in use or planned;

(d) Discuss and capture information related to the EMM platform; and

(e) Discuss future mobility plans so that they can be factored into the policy design where possible or relevant;

3.1.3 Design and creation of the EMM Policy;

of 9

C1 Public

3.1.4 Testing of the Policy to validate the policy design;

3.1.5 Implementation of the Policy – where Vodafone has been granted direct or indirect (e.g via Webex) administrative access to the platform, Vodafone will deploy the Policy for testing. Where Vodafone does not have access to the platform, the Customer is responsible for deploying the Policy; and

3.1.6 Testing of the Policy on 3 device platforms e.g. Apple iOS, Google Android, Microsoft Windows Phone.



4.1.1 The Mobility OS providers supported are Apple iOS, Google Android, Microsoft Windows Phone/Tablets;

4.1.2 Android policy is limited to standard API’s (Application Programming Interfaces);

4.1.3 Device OS versions to be tested are the current release only;

4.1.4 Specialist devices are out of scope;

4.1.5 Vodafone has direct access to the EMM platform or indirect access (via Skype or Webex on a reasonable network

connection in terms of screen response) to implement the Policy;

4.1.6 Where Vodafone does not have access to the EMM platform Vodafone assumes the Customer has administrators who are certified and skilled to make the changes to the configuration;

4.1.7 Where Vodafone is not implementing the Policy, Vodafone will provide support via telephone with up to 10 calls totalling a maximum of 4 hours in order to answer any configuration questions; and

4.1.8 The Vodafone consultant will attend the Customer Site on a maximum of 2 occasions, once for the workshop and once for the implementation and testing of Policy.

Vodafone Consulting and Innovation Services – Extra Service Terms for Mobility Platform Enablement

1. Structure

These Extra Service Terms form part of the Service Terms for the Vodafone Consulting and Innovation Service whenCustomer orders the Mobility Platform Enablement optional Service Element. If there is a conflict between them, theseExtra Service Terms will supersede the Vodafone Consulting and Innovation Service Terms, but only for the MobilityPlatform Enablement optional Service Element.

2. Service Terms

2.1 Vodafone Mobility Platform Enablement Service Summary: Vodafone will provide technical consulting resource to

assist in providing a technical project lead to act on behalf of the Customer in order to co-ordinate the technical aspects ofthe Enterprise Mobile Management (“EMM”) solution delivery. Vodafone consultant will manage the technical delivery of

an EMM solution purchased from Vodafone, in order to accelerate and simplify the overall delivery of the new infrastructure(the “Project”).


(a) Planning and guidance for the definition of the delivery strategy;

(b) Management of the technology and infrastructure aspects of the Project on behalf of the Customer that are directly part of

the Project implementation (e.g. installation and integration);

(c) A single point of contact for the technology Implementation aspects of the Project;

(d) Delivery support to simplify and streamline the installation, integration and configuration of the EMM solution; and

(e) Delivery support of aspects of the overall service that are not directly part of the solution implementation (e.g. service

rollout and end user support).


2.3.1 Direct end user support during migration;

2.3.2 Migration of a legacy EMM system to a new service;

2.3.3 Trialling of new features and technologies;

2.3.4 Decommissioning of legacy EMM Solution, including legacy device wipe;

2.3.5 Service & security management / assessment and consultancy;

2.3.6 Training of operational or support staff;

2.3.7 Third party solution integrations; and

2.3.8 Consultancy on devices and tariffs.

3. Deliverables


3.1 The following documentation produced by Vodafone as part of the Project:

of 9

C1 Public

(i) Project Overview: An output from the initial workshop documenting the agreed Project details, including the roles and

responsibilities of Vodafone and Customer;

(ii) Customer Solution Delivery assessment: A summary of the existing Customer situation and the ‘to be’ Customer

situation following the completion of the Project with key challenges and milestones identified.

(iii) Implementation report: A report describing the outcome of the Project with any changes or mitigations to the original

design or project scope identified and described, for approval and future reference;


3.1.3 Attend a workshop at the Customer’s office where the Customer and Vodafone shall:


(b) Understand the Customer’s project team structure and agree the requirements for support during the Project delivery;

(c) Review current business IT and EMM architecture, including any related business processes;

(d) Identify the device types in use or planned, including any device logistics or refresh programmes;

(e) Identify the EMM configurations and policies as well as any wider mobility considerations; and

(f) Identify any elements required to define the high level plan (project overview) needed to initiate the Project, such as,implementation plan, roles and responsibilities.

3.1.4 Post-workshop activities:

(a) Confirming and documenting the requirements agreed from the initial workshop;

(b) Identifying and documenting the implementation and rollout plan; and

(c) Confirming and documenting the roles and responsibilities.

3.1.5 Additional activities undertaken throughout the delivery period (typically 8-12 weeks):

(a) Workshops, via conference call or online meeting, as required or agreed during the delivery of the Project;

(b) Technical support and advice, for both the Customer and Vodafone internal delivery teams on Customer specific details,as required during the delivery of the Project; and

(c) Technical single point of contact for queries, information and clarification between the Customer and Vodafone as requiredduring the delivery of the Project.


4.1 Customer to support in the testing phase of the solution during the delivery of the Project, including the acceptance testingof the final solution.





Vodafone Consulting and Innovation Services – Extra Service Terms for Mobility Platform Healthcheck

1. Structure

These Extra Service Terms form part of the Service Terms for the Vodafone Consulting and Innovation Service whenCustomer orders the Mobility Platform Healthcheck optional Service Element. If there is a conflict between them, theseExtra Service Terms will supersede the Vodafone Consulting and Innovation Service Terms, but only for the MobilityPlatform Healthcheck optional Service Element.

2. Service Terms

2.1 Vodafone Mobility Platform Healthcheck Service Summary: Vodafone will provide technical consulting resource toassist with a detailed understanding of the Customer’s current Enterprise Mobility Management (“EMM”) platform and its

ability to support the current workloads. The purpose of the Service is to gather information, refer to device manufacturers’recommendations and report on the findings with recommendations on how to address any issues discovered and theability of the platform to meet the current requirements (the “Project”).


2.2.1 Ascertain the Customer’s current requirements and current issues with the EMM platform;

2.2.2 Document the requirements;

2.2.3 Document the server configuration;

2.2.4 Document the device manufacturers’ recommendations to support the current workloads and vendor best practices; and

2.2.5 Report the requirements.


2.3.1 Investigation of directory services, messaging, database and applications server related issues;

of 9

C1 Public

2.3.2 Firewall and proxy server configuration;

2.3.3 Troubleshooting end user device issues;

2.3.4 Installation or configuration of any solution components;

2.3.5 Security penetration testing and regulatory compliance assurance (including but not limited to PCI ISO or CESG compliance);


2.3.7 Certificate registration/signing on behalf of the Customer; and

2.3.8 Internal and third party application support; and

2.3.9 Evaluation of the ability of the EMM platform to support future features, requirements or projects.

3. Deliverables


3.1.1 The completion of an EMM platform Healthcheck report. The report will contain the findings from the workshop information and analysis of system data along with the Vodafone recommendations for:

(a) The Customers’ existing Requirements;

(b) The current system configuration;

(c) The manufacturer’s recommended configuration; and

(d) And suggested steps to address any issues identified.


(a) Agree and prioritise the objectives and methodology of the Project;

(b) Identify the roles and responsibilities required by the Project;

(c) Review the current EMM status; and

(d) Gather information to confirm existing EMM requirements;

3.1.3 Collection of information and system data by the Vodafone consultant as required to complete the Project. Data collection will need to be facilitated by the Customer either through telephone calls, online meetings or in person;

3.1.4 Analysis of the data with a review based on manufacturers’ recommendations and industry best practice; and

3.1.5 Presentation of the points identified from the analysis through a documented report with the key findings reviewed via conference call or online meeting.






Vodafone Consulting and Innovation Services – Extra Service Terms for Mobility Platform Migration

1. Structure

These Extra Service Terms form part of the Service Terms for the Vodafone Consulting and Innovation Service whenCustomer orders the Mobility Platform Migration optional Service Element. If there is a conflict between them, these ExtraService Terms will supersede the Vodafone Consulting and Innovation Service Terms, but only for the Mobility Platform

Migration optional Service Element.

2. Service Terms

2.1 Vodafone Mobility Platform Migration Service Summary: Vodafone will provide technical consulting resource to providetechnical support for the system migration of their Enterprise Mobility Management (“EMM”) Solution. Vodafone will migrate

all configurations, application, content and security policies from an existing operational EMM platform to a newly deployedEMM solution provided by Vodafone (the “Project”).

2.2 Elements: The Service may include any of the following and will be specified in the SoW:

2.2.1 Guidance on the migration options available to the Customer along with a recommendation on the migration strategy to follow;

2.2.2 The lead in technical planning and preparation for the system migration from the legacy EMM system to the new EMM system;

2.2.3 An assessment of the legacy EMM system identifying potential migration challenges;

2.2.4 Assistance in the identification of mitigation strategies for any migration challenges identified;

2.2.5 Technical implementation guidance and best practice to support the migration;

of 9

C1 Public

2.2.6 Provide a business level strategy on the requirements and/or migration of any backend enterprise systems;

2.2.7 Guidance on the steps required for the end devices to enrol in the new EMM system and a strategy that will minimise impact to the users;

2.2.8 Assistance in the troubleshooting of any migration failures in the event that failure does arise; and

2.2.9 Undertake all migration steps as are technically feasible and have been agreed between the Customer and Vodafone.

2.3 Exclusions: The following are outside of the scope of the Service:

(a) Direct end user support during migration;

(b) Activities that are required directly on the end devices as part of the migration;

(c) EMM vendor or platform selection;

(d) Device or platform selection advisory services;

(e) Trialling or validation of new features and technologies on the EMM systems;

(f) Decommissioning of legacy EMM Solution, including legacy device wipe;

(g) Service and security management, assessment or consultancy;

(h) Third party solution integrations; and

(i) Consultancy on devices or tariffs.

3. Deliverables


3.1.1 The following documentation as part of the Project:

(a) Project Overview: An output from the initial workshop documenting the agreed migration strategy, including the roles and

responsibilities of Vodafone and the Customer;

(b) Customer legacy system assessment: A summary of the existing Customer situation and the ‘to be’ Customer situation

following the completion of the migration, with key challenges and milestones identifie; and

(c) Migration report: A report describing the outcome of the migration with any changes or mitigations to the original design

or project scope identified and described, for approval and future reference;


(a) Gather information about business requirements in relation to the EMM system migration;

(b) Understand the Customer’s project team structure and agree the requirements for support during the Project delivery;

(c) Review current business IT and EMM architecture, including related business processes;

(d) Identify the device types in use across the Customer’s device estate;

(e) Identify the EMM configurations and policies to be migrated as well as any wider migration considerations; and

(f) Identify any elements required to define the high level plan (project overview) needed to initiate the Project, such as,configuration transition, user migration, roles and responsibilities.

3.1.3 Post-workshop activities:

(a) Confirming and documenting the requirements agreed from the initial workshop;

(b) Identifying and documenting the migration plan for agreement; and

(c) Confirming and documenting the roles and responsibilities.

3.1.4 Additional activities undertaken throughout the delivery period:

(a) Workshops, via conference call or online meeting, as required or agreed during the migration Project; and

(b) Technical support and advice, throughout the delivery of the Project.

3.1.5 Support in the testing of the migration process prior to the start of the Project;

3.1.6 Migration of all configuration, application, content and security policy data from the legacy EMM system to the new EMM system; and

3.1.7 Troubleshooting any migration failures in the event that they occur within 30 days of the platform go-live date.






Vodafone Consulting and Innovation Service Terms · 8/8/2020 · 2.1 Vodafone Mobility Device...

Documents

Transcript of Vodafone Consulting and Innovation Service Terms · 8/8/2020 · 2.1 Vodafone Mobility Device...