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Transcript of VJX1000-12.1
VJX1000 Junos®OS 12.1 Release Notes
Release 12.1R114May 2012Revision 2
These release notes accompany VJX1000 and Release 12.1R1 of the Junos OS. They
describe feature support and known problems with the software. VJX Series is a new
family of Junos OS-based virtual routers that run within the Junosphere environment.
For more information about Junosphere, see
http://www.juniper.net/techpubs/en_US/release-independent/junosphere/information-products/pathway-pages/junosphere/product/index.html.
For the latest, most complete information about outstanding and resolved issues with
the JunosOSsoftware, see the JuniperNetworksonlinesoftwaredefect searchapplication
at http://www.juniper.net/prsearch.
You can also find these release notes on the Juniper Networks Junos OS Documentation
Web page, which is located at http://www.juniper.net/techpubs/software/junos/.
Contents VJX1000 Series Release Notes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3
Supported Features for VJX1000 Virtual Devices . . . . . . . . . . . . . . . . . . . . . . . 3
Alarms . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3
Chassis Management . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4
Class of Service . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4
Ethernet Link Aggregation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5
File Management . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6
Packet-Based Processing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6
Interfaces . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7
IPv6 Support . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10
Layer 2 Mode . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11
Management . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12
MPLS . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13
Multicast . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13
Routing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14
Stateless Firewall Filters . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15
System Log Files . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16
Upgrading and Rebooting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16
User Interfaces . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17
Junos OS Documentation and Release Notes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19
Documentation Feedback . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19
Requesting Technical Support . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19
1Copyright © 2012, Juniper Networks, Inc.
Revision History . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21
Copyright © 2012, Juniper Networks, Inc.2
VJX1000 12.1 Release Notes
VJX1000 Series Release Notes
The VJX Series delivers the software functionality of Juniper routers including
command-line interfaces (CLIs), control plane behavior, protocol operation, andmost
forwarding functions.
• Supported Features for VJX1000 Virtual Devices on page 3
Supported Features for VJX1000 Virtual Devices
This section provides feature support information for VJX1000 Virtual Routers.
• Alarms
• Chassis Management
• Class of Service
• Ethernet Link Aggregation
• File Management
• Packet-Based Processing
• Interfaces
• IPv6 Support
• Layer 2 Mode
• Management
• MPLS
• Multicast
• Routing
• Stateless Firewall Filters
• System Log Files
• Upgrading and Rebooting
• User Interfaces
Alarms
Junos OS supports two types of alarms:
• Chassis alarms indicatea failureon thedeviceor oneof its components. Chassis alarms
are preset and cannot bemodified.
• Systemalarms indicateamissing rescueconfigurationor software license,where valid.
System alarms are preset and cannot bemodified, although you can configure them
to appear automatically in the J-Web or CLI display.
Table 1 on page 4 lists the alarm features that are supported on VJX1000 virtual devices.
3Copyright © 2012, Juniper Networks, Inc.
VJX1000 Series Release Notes
Table 1: Alarm Support
Supported on VJX1000?Feature
NoChassis alarms
NoInterface alarms
YesSystem alarms
Chassis Management
The chassis properties include the status of virtual hardware components on the device.
Table 2 on page 4 lists the chassis management support on VJX1000 virtual devices.
Table 2: Chassis Management Support
Supported on VJX1000?Feature
YesChassis management
Class of Service
When a network experiences congestion and delay, some packets must be dropped.
Junos OS class of service (CoS) allows you to divide traffic into classes and offer various
levels of throughput and packet loss when congestion occurs. This allows packet loss
to happen according to the rules you configure.
Table 3 on page 4 lists the CoS features that are supported on VJX1000 virtual devices.
Table 3: CoS Support
Supported on VJX1000?Feature
YesClassifiers
YesCode-point aliases
NoEgress interface shaping
YesForwarding classes
YesIngress interface policer
YesSchedulers
NoSimple filters
YesTransmission queues
NoTunnels
Copyright © 2012, Juniper Networks, Inc.4
VJX1000 12.1 Release Notes
Table 3: CoS Support (continued)
Supported on VJX1000?Feature
NoVirtual channels
Ethernet Link Aggregation
Link aggregation groups (LAGs) based on IEEE 802.3admake it possible to aggregate
physical interface links on a device. LAGs provide increased interface bandwidth and link
availability by linking physical ports and load-balancing traffic crossing the combined
interface.
Linkaggregationextends to chassis cluster configurations, allowinga redundantEthernet
interface toaddmultiple child interfaces frombothnodesand therebycreatea redundant
Ethernet interface link aggregation group. For a list of chassis cluster features that are
supported on SRX Series and J Series devices, see Chassis Cluster.
TheLinkAggregationControlProtocol (LACP), asubcomponentof IEEE802.3ad,provides
additional functionality for LAGs. LACP is supported in standalone deployments, where
aggregatedEthernet interfacesare supported, and in chassis cluster deployments,where
aggregated Ethernet interfaces and redundant Ethernet interfaces are supported
simultaneously.
Table 4 on page 5 lists the Ethernet link aggregation features that are supported on
VJX1000 virtual devices.
Table 4: Ethernet Link Aggregation Support
Supported of VJX1000?Feature
Routingmode
NoLACP in chassis cluster mode
YesLACP in standalonemode
NoLACP in transparent mode
YesLink aggregation in standalonemode
NoLayer 3 LAG on routed ports
NoStatic LAG in chassis cluster mode
NoStatic LAG in standalonemode
NoStatic LAG in transparent mode
5Copyright © 2012, Juniper Networks, Inc.
Supported Features for VJX1000 Virtual Devices
File Management
You can use the J-Web interface to perform routine file management operations such
as archiving log files and deleting unused log files, cleaning up temporary files and crash
files, and downloading log files from the routing platform to your computer. You can also
encrypt the configuration files with the CLI configuration editor to prevent unauthorized
users from viewing sensitive configuration information.
Table 5 on page 6 lists the file management features that are supported on VJX1000
virtual devices.
Table 5: File Management Support
Supported on VJX1000?Feature
YesClean up unnecessary files
YesDelete backup software image
YesDelete individual files
YesDownload system files
YesEncrypt/decrypt configuration files
YesManage account files
Packet-Based Processing
A packet undergoes flow-based processing after any packet-based filters and policers
havebeenapplied to it. A flow is a streamof relatedpackets thatmeet the samematching
criteria and share the same characteristics. Junos OS treats packets belonging to the
same flow in the samemanner.
Apacketundergoespacket-basedprocessingwhen it is dequeued from its input (ingress)
interface and before it is enqueued on its output (egress) interface. Packet-based
processingapplies stateless firewall filters andclass-of-service (CoS) features todiscrete
packets. You can apply a firewall filter to an ingress or egress interface, or to both.
Table 6 on page 6 lists flow-based and packet-based features that are supported on
VJX1000 virtual devices.
Table 6: Packet-Based Processing Support
Supported on VJX1000?Feature
YesAlarms and auditing
NoEnd-to-end packet debugging
NoFlow-based processing
Copyright © 2012, Juniper Networks, Inc.6
VJX1000 12.1 Release Notes
Table 6: Packet-Based Processing Support (continued)
Supported on VJX1000?Feature
NoNetwork processor bundling
YesPacket-based processing
YesSelective stateless packet-based services
Interfaces
Youmustconfigureeachnetwork interfacebefore it canoperateon thedevice.Configuring
an interface can define both the physical properties of the link and the logical properties
of a logical interface on the link.
Table 7 on page 7 lists the physical and virtual interfaces features that are supported
on VJX1000 Virtual devices.
Table 7: Physical and Virtual Interface Support
Supported on VJX1000?Feature
No1-Port Gigabit Ethernet SFP Mini-PIM interface
No10-Gigabit Ethernet interface
No10-Gigabit Ethernet Interface SFP+ slots
No10-Gigabit Ethernet interface XFP slots
No3Gwirelessmodem ExpressCard slot interface
No3Gwireless modemUSB-based interface
No3Gwireless modem interface using the CX-111external wireless bridge
NoADSL interface
NoChannelized E1/T1 interface
NoChannelized ISDN PRI interface
NoDOCSIS Mini-PIM interface
NoDS3/E3 interface
NoEthernet interface
NoFast Ethernet interface
7Copyright © 2012, Juniper Networks, Inc.
Supported Features for VJX1000 Virtual Devices
Table 7: Physical and Virtual Interface Support (continued)
Supported on VJX1000?Feature
NoFractional T1/E1 interface
NoFrame Relay interface
NoGigabit Ethernet, Copper (10-Mbps, 100-Mbps,or 1000-Mbps port)
YesGigabit Ethernet interface
NoISDN BRI interface
NoSerial interface
NoSymmetric high-speed digital subscriber line(G.SHDSL) interface
NoT3 interface
NoUSBmodem physical interface
NoVDSL interface
Table 8 on page 8 lists the services features that are supported on VJX1000 devices.
Table 8: Services Support
Supported on VJX1000 Series?Feature
YesAggregated Ethernet interface
NoGRE interface
NoIEEE 802.1X dynamic VLAN assignment
NoIEEE 802.1X MAC bypass
NoIEEE 802.1X port-based authentication controlwith multi-supplicant support
NoInterleaving using MLFR
NoInternally configured interface used by thesystem as a control path between theWXCIntegrated Services Module and the RoutingEngine
NoInternally generated GRE interface (gr-0/0/0)
Copyright © 2012, Juniper Networks, Inc.8
VJX1000 12.1 Release Notes
Table 8: Services Support (continued)
Supported on VJX1000 Series?Feature
NoInternally generated IP-over-IP interface(ip-0/0/0)
NoInternally generated link services interface
NoInternally generated Protocol IndependentMulticast de-encapsulation interface
NoInternally generated Protocol IndependentMulticast encapsulation interface
NoIP-over-IP encapsulation interface
NoLink fragmentation and interleaving interface
NoLink services interface
YesLoopback interface
YesManagement interface
NoPassive monitoring interface
NoPPP interface
NoPPPoE-based radio-to-router protocol
NoPPPoE interface
NoPromiscuous mode on interfaces
NoProtocol Independent Multicastde-encapsulation interface
NoProtocol Independent Multicast encapsulationinterface
NoRedundant Ethernet interface
NoSecure tunnel interface
9Copyright © 2012, Juniper Networks, Inc.
Supported Features for VJX1000 Virtual Devices
IPv6 Support
IPv6 is the successor to IPv4. IPv6 builds upon the functionality of IPv4, providing
improvements to addressing, configuration andmaintenance, and security. These
improvements include:
• Expandedaddressingcapabilities—IPv6providesa largeraddressspace. IPv6addresses
consist of 128 bits, whereas IPv4 addresses consist of 32 bits.
• Header formatsimplification—The IPv6packetheader format isdesigned tobeefficient.
IPv6 standardizes the size of the packet header to 40 bytes, divided into 8 fields.
• Improved support for extensions and options—Extension headers carry Internet-layer
information and have a standard size and structure.
• Improved privacy and security—IPv6 supports extensions for authentication and data
integrity, which enhance privacy and security.
Table 9 on page 10 lists the VJX1000 device features that support IPv6.
Table 9: IPv6 Support
Supported on VJX1000 Series?Feature
NoIPv6 ALG Support for FTP
Routing, NAT, NAT-PT support
NoIPv6 ALG Support for ICMP
Routing, NAT, NAT-PT support
NoIPv6 NAT
NAT-PT, NAT support
NoIPv6 NAT64
YesIPv6–related protocols
BFD,BGP,ECMPv6, ICMPv6,ND,OSPFv3,RIPng
NoIPv6 ALG support for TFTP
YesSystem services
DHCPv6, DNS, FTP, HTTP, ping, SNMP, SSH,syslog, Telnet, traceroute
IPv6 address configuration
NoAddress books
YesInterfaces
YesSecurity policy rule matching
IPv6 address reporting
Copyright © 2012, Juniper Networks, Inc.10
VJX1000 12.1 Release Notes
Table 9: IPv6 Support (continued)
Supported on VJX1000 Series?Feature
YesCLI show commands
YesLogging
YesSNMPMIB
IPv6 IDP
NoApplication Identification
NoIDP detector (attack detection and flow)
NoIDP in an active/active chassis cluster
NoIDP logging
NoIDP signature database
Logical systems
NoAdmin operations (Telnet, SSH, HTTPS, and soon.)
NoChassis clusters
NoFirewall authentication
NoFlows
NoInterfaces
NoIPv6 dual-stack lite (DS-Lite)
NoNAT (except interface NAT)
NoRouting (BGP only)
NoScreen options
NoZones and security policies
Layer 2 Mode
Ethernet framescanbe forwarded fromoneLANsegmentorVLANtoanotherbybridging
or switching functions on Juniper Networks devices. Bridging and switching functions are
performed in Layer 2 of the Open Systems Interconnection (OSI) referencemodel—the
Data Link Layer. Though the termsbridgingand switchingare often used interchangeably,
11Copyright © 2012, Juniper Networks, Inc.
Supported Features for VJX1000 Virtual Devices
switching functionsare typically performed inhardware in application-specific integrated
circuits (ASICs) while bridging functions are usually performed in software.
Table 10 on page 12 lists the Layer 2 features that are supported on VJX1000 devices.
Table 10: Layer 2 Mode Support
Supported on VJX1000 Series?Feature
No802.1x port-based network authentication
NoFlexible Ethernet services
NoGeneric VLAN registration protocol
NoIGMP snooping
NoIRB
NoIRB interface
NoLLDP and LLDP-MED
NoMAC limit (Port Security)
NoQ-in-Q tunneling
NoSpanning Tree protocols
NoVLAN retagging
YesVLANs
Management
The Network Time Protocol (NTP) provides themechanisms for synchronizing time and
coordinating time distribution in a large, diverse network. NTP uses a returnable-time
design in which a distributed subnet of time servers operating in a self-organizing,
hierarchical primary-secondary configuration synchronizes local clockswithin the subnet
and tonational timestandardsbymeansofwireor radio. The servers also can redistribute
reference time using local routing algorithms and time daemons.
Table 11 on page 12 lists the management features that are supported on VJX1000
devices.
Table 11: Management Feature Support
Supported on VJX1000 Series?Feature
YesNTP
Copyright © 2012, Juniper Networks, Inc.12
VJX1000 12.1 Release Notes
MPLS
MPLS provides a framework for controlling traffic patterns across a network. The MPLS
framework allows VJX1000 devices to pass traffic through transit networks on paths
that are independentof the individual routingprotocols enabled throughout thenetwork.
The MPLS framework supports traffic engineering and the creation of virtual private
networks (VPNs). Traffic is engineered (controlled) primarily by the use of signaling
protocols to establish label-switched paths (LSPs). VPN support includes Layer 2 and
Layer 3 VPNs and Layer 2 circuits.
Table 12 on page 13 lists the MPLS features that are supported on VJX1000 devices.
Table 12: MPLS Feature Support
Supported on VJX1000 Series?Feature
YesCCC
YesCLNS
YesInterprovider and carrier-of-carriers VPNs
YesLayer 2 VPNs for Ethernet connections
YesLayer 3 MPLS VPNs
YesLDP
YesMPLS VPNs with VRF tables on provider edgerouters
YesMulticast VPNs
YesOSPF and IS-IS traffic engineering extensions
YesP2MP LSPs
YesRSVP
YesSecondary and standby LSPs
YesStandards-based fast reroute
YesVPLS
Multicast
Multicast traffic lies between the extremes of unicast (one source, one destination) and
broadcast (one source, all destinations). Multicast is a “one source, many destinations”
13Copyright © 2012, Juniper Networks, Inc.
Supported Features for VJX1000 Virtual Devices
method of traffic distribution, meaning that only the destinations needing to receive the
information from a particular source receive the traffic stream.
IP network destinations (clients) do not often communicate directly with sources
(servers), so the routers between source and destination must be able to determine the
topology of the network from the unicast ormulticast perspective to avoid routing traffic
haphazardly. Themulticast router must find multicast sources on the network, send out
copies of packets on several interfaces, prevent routing loops, connect interested
destinationswith theproper source, andkeepthe flowofunwantedpackets toaminimum.
Standard multicast routing protocols provide most of these capabilities.
Table 13 on page 14 lists the multicast features that are supported on VJX1000 Series
devices.
Table 13: Multicast Support
Supported on VJX1000 Series?Feature
YesFiltering PIM register messages
YesIGMP
YesPIM RPF Routing Table
YesPrimary routingmode(densemodeforLANandsparse mode for WAN)
YesProtocol Independent Multicast Static RP
YesSession Announcement Protocol (SAP)
YesSDP
Routing
Routing is the transmission of data packets from a source to a destination address. For
packets to be correctly forwarded to the appropriate host address, the host must have
a unique numeric identifier or IP address. The unique IP address of the destination host
forms entries in the routing table. These entries are primarily responsible for determining
the path that a packet traverses when transmitted from source to destination.
Table 14 on page 14 lists the routing features that are supported on VJX1000 devices.
Table 14: Routing Support
Supported on VJX1000 Series?Feature
YesBGP
YesBGP extensions for IPv6
Copyright © 2012, Juniper Networks, Inc.14
VJX1000 12.1 Release Notes
Table 14: Routing Support (continued)
Supported on VJX1000 Series?Feature
NoCompressed Real-Time Transport Protocol(CRTP)
NoECMP flow-based forwarding
YesInternet Group Management Protocol (IGMP)
YesIPv4 options and broadcast Internet diagrams
YesIPv6 routing, forwarding, global addressconfiguration, and Internet Control MessageProtocol (ICMP)
YesIS-IS
NoMultiple virtual routers
YesNeighbor Discovery Protocol and SecureNeighbor Discovery Protocol
YesOSPF v2
YesOSPF v3
YesRIP next generation (RIPng)
YesRIP v1, v2
YesStatic routing
NoVirtual Router Redundancy Protocol (VRRP)
Stateless Firewall Filters
A stateless firewall filter evaluates the contents of packets transiting the device from a
source to a destination, or the contents of packets originating from, or destined for, the
Routing Engine. Stateless firewall filters applied to the Routing Engine interface protect
the processes and resources owned by the Routing Engine. A stateless firewall filter
evaluates every packet, including fragmented packets.
A stateless firewall filter, often called a firewall filter or access control list (ACL), statically
evaluates packet contents. In contrast, a stateful firewall filter uses connection state
information derived frompast communications and other applications tomake dynamic
control decisions.
Table 15 on page 16 lists the stateless firewall filters support on VJX1000 Series devices.
15Copyright © 2012, Juniper Networks, Inc.
Supported Features for VJX1000 Virtual Devices
Table 15: Stateless Firewall Filters Support
Supported on VJX1000 Series?Feature
YesStateless firewall filters (ACLs)
System Log Files
JunosOSsupports configuringandmonitoringof system logmessages (alsocalled syslog
messages). You can configure files to log systemmessages and also assign attributes,
suchas severity levels, tomessages. TheViewEventspage in the J-Web interfaceenables
you to filter and view system logmessages.
Table 16 on page 16 lists the system log files features that are supported on VJX1000
Series devices.
Table 16: System Log Files Support
Supported on VJX1000 Series?Feature
YesArchiving system logs
YesConfiguring system logmessages
YesDisabling system logs
YesFiltering system logmessages
NoMultiple system logservers (control-plane logs)
YesSending system logmessages to a file
YesSendingsystemlogmessages toauser terminal
YesViewing data plane logs
YesViewing system logmessages
Upgrading and Rebooting
VJX1000 devices starts (boots) up using its primary boot device.. These devices also
support secondary boot devices, allowing you to back up your primary boot device and
configuration.
As new features and software fixes become available, youmust upgrade your software
to use them. Before an upgrade, we recommend that you back up your primary boot
device.
You can configure the primary or secondary boot device with a snapshot of the current
configuration, default factory configuration, or rescueconfiguration. Youcanalso replicate
the configuration for use on another device, or configure a boot device to receive core
dumps for troubleshooting.
Copyright © 2012, Juniper Networks, Inc.16
VJX1000 12.1 Release Notes
Table 17 on page 17 lists the upgrading and rebooting features that are supported on
VJX1000 Series devices.
Table 17: Upgrading and Rebooting Support
Supported on VJX1000 Series?Feature
NoAuto recovery
NoBoot device configuration
NoBoot device recovery
YesChassis components control
YesChassis restart
NoDownloadmanager
NoDual-root partitioning
NoIn-band cluster upgrade
NoLow-impact cluster upgrades
YesSoftware upgrades and downgrades
User Interfaces
You can use two user interfaces to monitor, configure, troubleshoot, andmanage your
device—the J-Web interface and the command-line interface (CLI) for Junos OS.
Table 18 on page 17 lists the user interface features that are supported onVJX1000Series
devices.
Table 18: User Interfaces Support
Supported on VJX1000 Series?Feature
YesCLI
NoJ-Web user interface
YesJunos XML protocol
YesNetwork and Security Manager
NoSRC application
RelatedDocumentation
Junos OS Initial Configuration Guide for Security Devices•
• Junos OSMonitoring and Troubleshooting Guide for Security Devices
17Copyright © 2012, Juniper Networks, Inc.
Supported Features for VJX1000 Virtual Devices
• Junos OS Interfaces and Routing Configuration Guide
• Junos OS Security Configuration Guide
Copyright © 2012, Juniper Networks, Inc.18
VJX1000 12.1 Release Notes
Junos OS Documentation and Release Notes
For a list of related Junos OS documentation, see
http://www.juniper.net/techpubs/software/junos/ .
If the information in the latest release notes differs from the information in the
documentation, follow the Junos OS Release Notes.
To obtain the most current version of all Juniper Networks®technical documentation,
see the product documentation page on the Juniper Networks website at
http://www.juniper.net/techpubs/ .
JuniperNetworkssupportsa technicalbookprogramtopublishbooksby JuniperNetworks
engineers and subject matter experts with book publishers around the world. These
books go beyond the technical documentation to explore the nuances of network
architecture, deployment, and administration using the Junos operating system (Junos
OS) and Juniper Networks devices. In addition, the Juniper Networks Technical Library,
published in conjunction with O'Reilly Media, explores improving network security,
reliability, and availability using Junos OS configuration techniques. All the books are for
sale at technical bookstores and book outlets around the world. The current list can be
viewed at http://www.juniper.net/books .
Documentation Feedback
We encourage you to provide feedback, comments, and suggestions so that we can
improve the documentation. You can send your comments to
[email protected], or fill out the documentation feedback form at
https://www.juniper.net/cgi-bin/docbugreport/. If you are using e-mail, be sure to include
the following information with your comments:
• Document name
• Document part number
• Page number
• Software release version
Requesting Technical Support
Technical product support is available through the JuniperNetworksTechnicalAssistance
Center (JTAC). If you are a customer with an active J-Care or JNASC support contract,
or are covered under warranty, and need postsales technical support, you can access
our tools and resources online or open a case with JTAC.
• JTAC policies—For a complete understanding of our JTAC procedures and policies,
review the JTAC User Guide located at
http://www.juniper.net/customers/support/downloads/710059.pdf.
• Product warranties—For product warranty information, visit
http://www.juniper.net/support/warranty/.
19Copyright © 2012, Juniper Networks, Inc.
Junos OS Documentation and Release Notes
• JTAC Hours of Operation —The JTAC centers have resources available 24 hours a day,
7 days a week, 365 days a year.
Self-Help Online Tools and Resources
For quick and easy problem resolution, Juniper Networks has designed an online
self-service portal called the Customer Support Center (CSC) that provides youwith the
following features:
• Find CSC offerings: http://www.juniper.net/customers/support/
• Search for known bugs: http://www2.juniper.net/kb/
• Find product documentation: http://www.juniper.net/techpubs/
• Find solutions and answer questions using our Knowledge Base: http://kb.juniper.net/
• Download the latest versions of software and review release notes:
http://www.juniper.net/customers/csc/software/
• Search technical bulletins for relevant hardware and software notifications:
https://www.juniper.net/alerts/
• Join and participate in the Juniper Networks Community Forum:
http://www.juniper.net/company/communities/
• Open a case online in the CSC Case Management tool: http://www.juniper.net/cm/
Toverify serviceentitlementbyproduct serial number, useourSerialNumberEntitlement
(SNE) Tool located at https://tools.juniper.net/SerialNumberEntitlementSearch/.
Opening a Casewith JTAC
You can open a case with JTAC on theWeb or by telephone.
• Use the Case Management tool in the CSC at http://www.juniper.net/cm/ .
• Call 1-888-314-JTAC (1-888-314-5822 toll-free in the USA, Canada, and Mexico).
For international or direct-dial options in countries without toll-free numbers, visit us at
http://www.juniper.net/support/requesting-support.html.
If you are reporting a hardware or software problem, issue the following command from
the CLI before contacting support:
user@host> request support information | save filename
To provide a core file to Juniper Networks for analysis, compress the file with the gzip
utility, rename the file to include your company name, and copy it to
ftp.juniper.net:pub/incoming. Then send the filename, along with software version
information (the output of the show version command) and the configuration, to
[email protected]. For documentation issues, fill out the bug report form located at
https://www.juniper.net/cgi-bin/docbugreport/.
Copyright © 2012, Juniper Networks, Inc.20
VJX1000 12.1 Release Notes
Revision History
14 May 2012—Revision 2, Junos OS 12.1R1
15 March 2011—Junos OS 12.1R1
Copyright © 2012, Juniper Networks, Inc. All rights reserved.
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