our story

Todd Pedersen starts APX Alarm for security market

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APX ExpandsInto Canada

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6APX Signs$800M Credit Facility agreement Goldman Sachs

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Go!ControlAPX releaseshome automation system

APX Signs$75M Credit Facility agreement Goldman Sachs

825% Growth in Vivintcustomer base (2006-2010)

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Vivint RebrandingCompany wide rebranding to Vivint

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Vivint SolarLaunched forresidentialsolar solution

Best Buy RatingVivint Solar receives ConsumerDigest’s “Best Buy”Rating

Vivint AcquiredThe BlackstoneGroup acquires Vivint for $2B

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1.3B RaisedIndustry leading residential funds raised

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$6M ReachedVivint “Gives Back” charity program reaches $6Min donations

850,000 CustomersVivint reaches 850kcustomers, 10,000employees

Innovation Center Opens

vivint

2nd largest solar company and fastest growing in USA

largest home automation company in North America

over 1.5M installations in USA and Canada

acquired by Blackstone for $2B, with over $1.3B raised

Forbes America’s most promising companies, JD Power & Assoc., Consumer Digest Best Buy, PC World Best, Best Places to Work, etc.

10,000+ employees company-wide, including over 1,000 full-time field service technicians and more than 1,500 customer service professionals

2nd largest solar

largest home automation

1.5M install base

financial stability

award winning service

nationwide footprint

2nd largest security 2nd largest security company in North America

award-winning products and services

“It’s an update on Vivint’s smart home with a slick capacitive touch screen control panel.”

“You’ll be able to enjoy the peace ofMind without the eyesore that mostSecurity systems inflict.”

“Instead of piecemeal gadgets andapps, Vivint sky streamline homeAutomation with a comprehensiveSystem.”

“Vivint is one the companies really Pushing the ball forward in homeAutomation.”

Vivint named one of PCWorld’s 100Best Products of 2012

Forbes named Vivint one of America’s100 Most Promising Companiesof 2013

Vivint’s Advanced Security and HomeAutomation packages received a Consumer Digest “Best Buy” rating

Vivint Sky named a CE Pro BESTProduct in 2014

highest level of customer satisfaction awards

Customer Support Survey

Technical Support &

Usage Survey

On-Site Service Visit Survey

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• Designed  around   “enhanced”  services• New,  more  powerful  architecture   for  computation,  display,  storage,  &  communications

• Built  to  enable  further  expansion

• Notable  Hardware  Specs• 7”  capacitive   touchscreen  with  gesture  control• Internal  Wi-­‐Fi  Access  Point  &  firewall   for  security  and  ease  of  installation

• Optional  internal  2.5”  HDD

• Other  Hardware  Specs• 345  MHz  receiver• Z-­‐Wave• Plug-­‐in  cellular   radio  module

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doorbell camera interface

smart protect$99 activation / $49.99 mo.

Protect your home and family• SkyControl panel• Wireless technology• 24 / 7 monitoring and support• Remote access and mobile app• Custom event notifications• Lighted yard sign• Up to $420 of customizable

equipment

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smart protect & control$99 activation / $59.99 mo.

Stay connected with home• Includes SSmmaarrtt PPrrootteecctt ++• The choice of any two automation

devices:• Automatic door locks

• Programmable thermostat

• Indoor camera

• Doorbell camera

• Garage door controller

• Outdoor cameras

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smart complete$99 activation / $69.99 mo.

Everything in one simple package• Includes SSmmaarrtt PPrrootteecctt && CCoonnttrrooll ++• Space Monkey data storage:

• Local copy + cloud backup

• 1 TB of storage space

• Fully encrypted

• IOS, Android, Mac & Windows compatible

• Remote access

Automation Equipment Price

Indoor Camera $149

Deadbolt/Door Lock $199

Smart Thermostat $129

Doorbell Camera $199

Garage Door Controller $129

Outdoor Camera $199

Small Appliance/Lamp Module $60

Security Equipment Points

Door/Window  Contact  (DW10  or  DW20) 1 Point

PIR Motion Detector 2 Points

Glass Break Detector 2 Points

Smoke Alarm 2 Points

Carbon Monoxide Alarm 2 Points

Flood/Freeze/Heat Sensor 2 Points

GE Translator 2 Points

Panic Pendant 1 PointKey Fob Remote 1 Point

Fire Fighter 1 PointTilt Sensor (overhead garage door) 1 Point

Wireless Key Pad (Pad1) 1 PointHardwire Takeover 1 Point

packages & pricing

4 steps customer acquisition process

Build rapport with the customer (they’ll obviously be doing this) Identify the customer’s likely buying motive

• “How do you currently protecting your home and family?”• “Tell me about what things in your home are most important to control or

protect”Demonstrate the benefits of having a Vivint system

• “We have an amazing product that solves those issues. Let me show you a two-minute video that explains that”

Leverage Vivint’s dedicated Sales Support team to refer the customer to Vivint

• “This seems like a good fit for you. Let’s get you on the phone with one of Vivint’s home security experts that can help you customize a system for your needs”

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877-­852-­2170

call center hours of operation

Day Open Closed

Monday 6:00am (MT) 11:00pm (MT)

Tuesday 6:00am (MT) 11:00pm (MT)

Wednesday 6:00am (MT) 11:00pm (MT)

Thursday 6:00am (MT) 11:00pm (MT)

Friday 6:00am (MT) 11:00pm (MT)

Saturday 6:00am (MT) 10:00pm (MT)

Sunday 6:00am (MT) 10:00pm (MT)

call center sales process

We ensure that we can install and service the client based up on their address

We require a 600+ FICO score to qualify for our standard pricing

We customize a package based upon customer’s specific home and needs

Also qualifies commercial accounts as needed (see add’l back up)

We work with the customer to find a convenient time for our Field Service Professional to install the Vivint system

We collect a first payment that serves as a refundable deposit to complete the sales process and secure a time on the schedule

We complete a quick ‘welcome call’ to ensure sales quality and clarity on customer expectations

Verify Address

Quality Credit

Customize Product

Schedule Install

Collect Payment

Pre-Install SurveyRep Hand-off

Sales rep will initiate call into Vivint, explain the customer situation, and provide Vivint rep with their identifying number

post sale processes

At least one day prior to the scheduled appointment, an account manager will call the customer to confirm the appointment

The FSP does a walk-through of the residence, agrees with customer on location for equipment, coverage of home

The FSP completes the installation and trains the customer on how to use their new Vivint system

Customer signs contract with Vivint

We ensure that the customer is satisfied with their system prior to leaving

First invoice is sent to the customer 30 days after installation

Note: the customer generally has a 3 day right of rescission (ROR) to opt out of the contract

For any issues, customers should call our award-winning customer care line

Confirm Appointment

FSP Arrives at the Home

Complete the Install

Post-Install Survey

Initiate Billing

Customer Care