Visions for eGovernment: Anything is Possible!

Visions for eGovernment:Visions for eGovernment:Anything is Possible!Anything is Possible!

Ken F. FitzpatrickGeneral Manager, Global MarketingComputer Associates International, Inc.

The Software That Manages eBusiness ™

CA At-A-GlanceCA At-A-Glance

Founded in 1976Founded in 1976 18,000 dedicated employees18,000 dedicated employees 50+ worldwide development centers50+ worldwide development centers One of world’s largest ISVsOne of world’s largest ISVs 99% of Fortune 500 use our solutions99% of Fortune 500 use our solutions Successful ISO9002 Quality InitiativeSuccessful ISO9002 Quality Initiative Numerous corporate and industry awardsNumerous corporate and industry awards


eBusiness TrendseBusiness Trends

First Generation of eBusiness First Generation of eBusiness – Entrepreneurial Entrepreneurial – WebsitesWebsites

Next Generation Of eBusinessNext Generation Of eBusiness– Moving mainstreamMoving mainstream– Connects all constituentsConnects all constituents– New business modelsNew business models– Business process integrationBusiness process integration– Cross-enterprise interactionsCross-enterprise interactions– Customer-centricCustomer-centric


Enterprise TrendsEnterprise Trends


WW Web Presence and eCommerce Exploding

Source: IDC, 2000


eCommerce Driving New eBusiness Models

Source: IDC, Gartner*, 2000

In 2004, 7% of WW transactions will be on-line.*


eBusiness Decisions Becoming Business Decisions

Source: IDC, 2000


eBusiness Trends Drive eGovernment


eGovernment IT ChallengeseGovernment IT Challenges

Every system is differentEvery system is differentExpertise is limited & expensiveExpertise is limited & expensiveBudget constraints Budget constraints Citizen expectations –Tax filingCitizen expectations –Tax filingSecurity/PrivacySecurity/PrivacyRegulationsRegulations


HIPAA ( the Health Insurance HIPAA ( the Health Insurance Portability and Accountability Act)Portability and Accountability Act)

Administrative SimplificationAdministrative Simplification– An estimated 26% of Health Care spending is for An estimated 26% of Health Care spending is for

Administrative OverheadAdministrative Overhead– An estimated 11% of Health Care expenses are An estimated 11% of Health Care expenses are

FraudulentFraudulent– Reduce Overhead and FraudReduce Overhead and Fraud

Privacy and SecurityPrivacy and Security– Protect Individually Identifiable Health Care InformationProtect Individually Identifiable Health Care Information– Promote Patient RightsPromote Patient Rights– Protect and Secure Electronic TransactionsProtect and Secure Electronic Transactions


Electronic Signatures in Global and Electronic Signatures in Global and National Commerce Act (E-SIGN)National Commerce Act (E-SIGN)

Emerging U.S. and State Electronic Emerging U.S. and State Electronic and Digital Signature legal and Digital Signature legal framework framework

Legislative activity in all 50 statesLegislative activity in all 50 states


“The Software that ManageseGovernment”E

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eGovernment Focus

Process Management

Information Management

Infrastructure Management


eGovernment eGovernment Process ManagementProcess Management

Manages government processes within/across Manages government processes within/across extended organizations extended organizations

– Intelligence & predictive analysisIntelligence & predictive analysis– Visualization & workflowVisualization & workflow– Change managementChange management– MonitoringMonitoring

End-to-end eGovernment integrationEnd-to-end eGovernment integration– G2CG2C– G2BG2B– G2GG2G


eGovernment Process eGovernment Process Management Vision Management Vision

Citizens are impressed by the speed in which Citizens are impressed by the speed in which their government business is transacted.their government business is transacted.

Budget excesses abound:Budget excesses abound:– processing costs decreaseprocessing costs decrease– accuracy increasesaccuracy increases– fraud detection increases fraud detection increases

Citizens feel safer as crime rate decreases. Citizens feel safer as crime rate decreases.


Technology: Technology: Predictive Analysis Predictive Analysis Advanced Artificial Intelligence technologies Advanced Artificial Intelligence technologies

– US patented Neugents technologyUS patented Neugents technology• Software that can learn, predict, adapt, and optimize Software that can learn, predict, adapt, and optimize • Maximize opportunities through real-time predictionsMaximize opportunities through real-time predictions• Personalize service to increase citizen satisfactionPersonalize service to increase citizen satisfaction

– Sophisticated rules and inference enginesSophisticated rules and inference engines Enables intelligent eGovernment ApplicationsEnables intelligent eGovernment Applications

– Encapsulate known expert knowledgeEncapsulate known expert knowledge– Learn new knowledge from dataLearn new knowledge from data– Realtime prediction, detection, recommendationRealtime prediction, detection, recommendation


eGovernment eGovernment Information ManagementInformation Management

Manages vital government information, Manages vital government information, leveraging it for new/expanded servicesleveraging it for new/expanded services

eGovernment transformation and integrationeGovernment transformation and integration– Application development, life cycle managementApplication development, life cycle management– Total eGovernment integration of processes, Total eGovernment integration of processes,

applications, dataapplications, data

Portal & knowledge managementPortal & knowledge management Personalization & CRMPersonalization & CRM


eGovernment Information eGovernment Information Management Vision Management Vision

Citizens are more informed than ever before Citizens are more informed than ever before about the services available to them.about the services available to them.

Citizens feel connected to their elected Citizens feel connected to their elected officials. officials.

Public employees work more efficiently.Public employees work more efficiently.


Technology: PortalsTechnology: Portals

A web service that deliversA web service that deliversinformation to peopleinformation to people

– Any kind of information:Any kind of information:• Services, policies, agency contact information, Services, policies, agency contact information,

events events

– To any kind of people:To any kind of people:• Citizens, suppliers, employeesCitizens, suppliers, employees

– Personalized to support their needsPersonalized to support their needs


Technology: PortalsTechnology: Portals

Single place for all Single place for all informationinformation– DocumentsDocuments– ApplicationsApplications– eMaileMail– Web sitesWeb sites– ReportsReports

PersonalizedPersonalized– What you need, when What you need, when

you need ityou need it


eGovernment eGovernment Infrastructure ManagementInfrastructure Management Manages core infrastructure of government Manages core infrastructure of government

– Keeps eGovernment up, running, secureKeeps eGovernment up, running, secure– Ensures citizen, agency, supplier, employee Ensures citizen, agency, supplier, employee

connectivityconnectivity Provides optimal scalability, availability, reliability Provides optimal scalability, availability, reliability

and performance by managing:and performance by managing:– SecuritySecurity– NetworksNetworks– SystemsSystems– Storage Storage – Databases & applicationsDatabases & applications


eGovernment Infrastructure eGovernment Infrastructure Management VisionManagement Vision

Citizens confidently utilize eGovernment Citizens confidently utilize eGovernment services knowing that their privacy has been services knowing that their privacy has been safeguarded. safeguarded.

Increased reliance on eGovernments is justified, Increased reliance on eGovernments is justified, given that precautions have been taken to given that precautions have been taken to protect systems and data from outside threats.protect systems and data from outside threats.


Technology: Security Technology: Security

eBusiness DefenseeBusiness Defense – protect against the threats protect against the threats

associated with the associated with the InternetInternet and networked computing.and networked computing.

eBusiness AccesseBusiness Access– grant secure access to grant secure access to

corporate applications, corporate applications, establish establish trusttrust and ensure and ensure privacyprivacy of eBusiness of eBusiness operations.operations.

eBusiness Security ManagementeBusiness Security Management– minimize minimize operating costsoperating costs of of

eBusiness operations while eBusiness operations while consistently consistently enforcingenforcing corporate security policies.corporate security policies.


SecuritySecurityNumbersNumbers

Seconds until the first Seconds until the first intrusion attemptintrusion attemptafter you log on to AOLafter you log on to AOL

90

What’s this Number ?What’s this Number ?



Word, Excel and Word, Excel and Powerpoint files Powerpoint files on my machine after on my machine after I opened the email from I opened the email from Suzy in marketingSuzy in marketing

0




Intrusion attempts on Intrusion attempts on www.cai.comwww.cai.comlast monthlast month

112




Percentage increase in new viruses Percentage increase in new viruses reported in the 2 days around New Years reported in the 2 days around New Years when compared with the 2 weeks when compared with the 2 weeks immediately preceding Y2Kimmediately preceding Y2K

1,500




Number of reported Cyber Vandalism Number of reported Cyber Vandalism incidents in 1999incidents in 1999 *Computer Emergency Response Team (CERT)*Computer Emergency Response Team (CERT)

8,268*




Number of sites on the Internet that Number of sites on the Internet that provide hacking tools for free provide hacking tools for free downloaddownload

2,000




Number of seconds it takes to invade Number of seconds it takes to invade your system ....your system ....

4




Number of .com executives Number of .com executives who believe their security is who believe their security is sufficientsufficient

49


%



70


The percentage of intrusions The percentage of intrusions that come from within the that come from within the enterpriseenterprise

%



85


The percentage of intrusions The percentage of intrusions that remain undetectedthat remain undetected

%



3,000,000


Highest cost of Highest cost of reportedreported single single “Insider Incident” in 1999“Insider Incident” in 1999

$



70


The percentage of a security The percentage of a security professional’s time spent on professional’s time spent on user administrationuser administration

%


eGovernment Security eGovernment Security Challenges - AccessChallenges - Access

LANLAN

IntranetIntranet

WANWAN

InternetInternet

BranchBranchOfficeOffice

SuppliersSuppliers

TelecommutersTelecommutersCustomersCustomers

VirusesDenial of Service AttacksHackersMalicious Code

AuthenticationAuthorizationNon-repudiationPrivacy


eGovernment Security eGovernment Security Challenges - DefendChallenges - Defend

VPN

Firewall

Content Inspection

Antivirus

Intrusion Detection


Realizing the Vision - CA’s Realizing the Vision - CA’s Contribution Contribution

Computer System Security and Privacy BoardComputer System Security and Privacy Board Information Tech. Assoc. of America (ITAA)Information Tech. Assoc. of America (ITAA) Information Technology - Information Sharing Information Technology - Information Sharing

and Analysis Center (IT-ISAC)and Analysis Center (IT-ISAC) International Security Trust and Privacy International Security Trust and Privacy

Alliance (ISTPA)Alliance (ISTPA) Partnership for Critical Infrastructure SecurityPartnership for Critical Infrastructure Security National Infrastructure Protection Center National Infrastructure Protection Center

located at the FBI located at the FBI John Jay College and CA– Joint collaborationJohn Jay College and CA– Joint collaboration


CA’s Technology Focus

• eBusiness Security Solutions• eBusiness Storage Solutions• Enterprise Management Solutions• eBusiness Transformation and Integration• Portal and Knowledge Management• Predictive Analysis and Visualization


Anything is Possible!Anything is Possible!

Visions for eGovernment: Anything is Possible!

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