VirtuOz's pitch
description
Transcript of VirtuOz's pitch
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Laurent Landowski32 rue Mogador, Paris 75009+33 1 82 83 93 [email protected]
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IN ACTION
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KEY FIGURES
Leading Provider of Virtual Agent Solutions
10M conversations/month on our hosted platform
Created in 2002, Series A with Galileo Partners in 2006, Series B with MDV in 2008
75 employees —12 nationalities
Offices in San Francisco, New York and Paris
VirtuOz was ranked 36th in the 2009 Deloitte Technology Fast 500 EMEA
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WORKS WITH WORLD CLASS LEADERS
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Provide a superior customer service experience
E-Deflection: Reduce costs and increase customer support productivity
E-Sales: Increase top-line revenues via cross-sell/upsell
Stop users from leaving the site frustrated “Silent Sufferes”
OUR CLIENT PRIORITIES
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WHAT A VIRTUAL AGENT CAN DO
Engages Interactive conversation
Answers complex questions
Provides contextualized & personalized answer
Escalates the user to an human channel if needed
Does actions for user
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OUR VISION
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Thanks