Vigilix Overview
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Transcript of Vigilix Overview
Vigilix – VASTApplication
Support
Tool
Vigilix is the leading provider POS specific
support solutions solutions focused on the point
of sale market. Located in Greenville, SC
Available to the POS market since 2004
Original marketed in conjunction with ScanSource as Virtual Technician
Only sell through POS IVSs and/or Dealers
13,000+ POS systems being support by POS Help Desk using Vigilix
VAST provides these capabilities: PCI validated Monitoring: Hardware Voltage Temperature
Windows operating system RAM, Disk Space, CPU Utilization, AV Updates, etc.
POS specific templates PCI validated Remote Support Offsite backup for disaster recovery Data Collection Deploy, configure and manage other applications. Rebranding
Software as a Service Delivery
No additional hardware required
Browser based access to Vigilix portal
Hosted in a World Class Data Center
SAS 70 Type II Certified
Biometrics for security
Redundant power supply
Redundant Internet connectivity
VAST AGENT
3RD Party Application Deployment and Monitoring
WWW.Vigilix.com
Data Collection- Information on Windows, Credit Card Drivers, POS, Hardware
Monitoring / Alerting
Basic Monitoring – PCI ValidatedHardware, RAM, Disk Space, CPU info, Windows updates, AV updates, IP changes, etc.
POS Monitoring – PCI ValidatedCredit Cards Failing to process, End of the day processes, Date increment failures, etc.
Remote Access – PCI validatedTwo Factor Authentication
Offsite Backup
Business Alerts
Issue Result Impact
Credit Cards failing to batch / settle
Failure to transact for deposits
•Delay in receiving payments
•Higher transaction rates
•Potential of credit card
dispute
Credit Card Demo Mode
Actual Transactions do not occur
Lost revenue
Antivirus Software Update Failure
Most recent virus signatures fail to load
•System down due to Virus•PCI Compliance Issues
Backup and archiving failures
Failure for backup process to initiate or run
•Lost data •Cost and time to recover lost information
Low Disk SpaceApplications lock / backups will not run or corrupt back up
System Lock up or Slowness
Changes in software environment
System conflicts could keep a POS application from running / transacting
System errors, failures or lock ups
Increase System Uptime During Operational Hours
Productivity Efficiency Gains vs. Cost Reactive Interruptions Faster Table Turns
Quicker Order Processing
Providing System Reliability
Pinpoint Issues Quickly & Offer Proactive Response
Quick Resolution Delivery via Secure Methods (during regular or off hours)
Protect the Customer Experience
Dashboard Interface Enterprise to Site Level
Integration with Help Desk ticketing systems (Clarify, Heat, etc.)
Flexible Alerting per site Level 1 Auto Corrective Actions Integrated Remote Control Offsite Backup Flexible Deployment Options
INDEPENDENT SOFTWARE VENDORS REGIONAL DEALERS
MICROS
Hospitality Solutions International
Squirrel
Retail Pro
Heartland Payment Systems
LOC
POSTEC
North Country Business Systems
MICROS Retail Systems Inc
Custom Business Solutions
Digital Cash Register Solutions
Bradley J. Smith
VP Sales & Marketing
866.576.2839 x 14
WWW.Vigilix.com