Vendor Frequently Asked Questions

Important Contact Information

For Event enquiry, please contact your RWS Procurement Buyer via email

For System / Technical enquiry, please contact RWS Procurement System Support at

General

1. How do I access to RWS PeopleSoft eSupplier portal?

You need to have authorized User ID and password to access RWS PeopleSoft eSupplier portal.

2. How do I obtain User ID and password for RWS PeopleSoft eSupplier portal?

Contact RWS Procurement Buyer to request for new User ID and password to access RWS PeopleSoft eSupplier portal.

Fill and submit Vendor User Access Authorization Form to RWS Procurement Buyer for approval.

After it has been approved, RWS Procurement System Support will email you your User ID and password details.

3. What are the supported web browsers for RWS PeopleSoft eSupplier portal?

The supported web browsers are:

a. Firefox (Version: 30, 24)

b. Google Chrome (Version: 35)

c. Internet Explorer (Version: 11, 10, 9)

d. Safari (Version: 7, 6)

4. Why cant we log into the system when previously we could?

Make sure that you are entering your user ID and password correctly as passwords is case sensitive. If you are sure that the user ID and password are being entered correctly, your password may have expired or your account may be locked out. Contact RWS Procurement System Support to have your password reset or to have your account unlocked.

5. What if I forgot my password?

Contact RWS Procurement System Support to reset your password.

6. How do I change my PeopleSoft password?

Login to PeopleSoft using your User ID and current password:

Navigate down to Change Password

Enter Your Current Password in the Current Password field

Enter your new password in the new password field

Re-Enter your new password in the confirm password field

Click Change Password

7. Why am I being logged out from system?

System will log you out after 15 minutes of inactivity. All unsaved data will be lost. You are required to log in again.

Strategic Sourcing (Manage and Place Bids)

1. What time zone is the event in?

All timing displayed is in Singapore Time (GMT +08:00).

2. Why cant I see sourcing events?

All events are by invitation only. Event may not be visible due to:

Wrong search criteria selected. Try changing your default search criteria to SELL events and search again.

he event has yet to start.

3. How do I know if there is an event for me to participate?

You will receive an email notification on the event that you have been invited for. Alternatively, you may be able to view the event in the View Events and Place Bids Page.

4. Why cant I post anything on the public discussion forums?

Server may be busy, please try again later. Alternatively, please contact your respective RWS Procurement buyer.

Important Note: Do not discuss or post confidential information.

5. How do I submit questions for RFX and auction events?

If you have questions pertaining to an RFX or Auction event, please email your RWS Procurement Buyer directly.

6. How do I place bid for an event?

Refer to the user guide for detailed instructions.

Note: Please cater enough time for bid submission.

7. How could I know if my bid is submitted successfully?

Bid confirmation page will only be displayed upon successful submission of bid and your bid status will become "Accepted".

8. How will I know if I or my company has been awarded?

Your RWS Procurement Buyer will contact you separately if you have been awarded.

9. What's Bid Factor?

Bid factors are questions about your products, services, or company. Scores will be calculated based on your response and used as criteria during bid analysis and award.

10. How do I know when the event will be over?

Event is over based on event end date and time (GMT +08:00) as indicated in the event.

Note: Bid submission is NOT allowed after event ended.

11. How do I view the bids submitted?

Navigation: login to Supplier portal Manage Events and Place Bids My Event Activity Events Bid on Click on the Expand section of event you wish to review Click icon to view bids submitted.

12. Vendor cant upload huge size attachments. Why?

Recommended individual attachment size is not exceeding 50MB to avoid long uploading time.

13. Why I could not find the submit button to submit my bid?

This could be due to the bid is saved or already submitted. To find a saved or submitted bid, click on view, edit or copy from saved bids link as shown below:

14. How do I track the status (winning or outbid) of my bid?

Navigation: Login to Supplier portal Manage Events and Place Bids My Event Activity. The following bid statuses would be shown for a specific event:

Blank: if you havent bided for an event

Outbid: if you don't have the total winning price/score

Winning: if you have the total winning price/score

15. Can I edit a bid?

Yes, editing is possible as long as the event is still active.

Navigation: login to Supplier portal Manage Events and Place Bids View Events and Place Bids

Click the Event ID you wish to edit bid.

Click on View, edit or copy from Saved Bids" to access the bid details page. Modify the fields as needed and submit before event ends.

16. Why cant I submit my bid?

System will validate your entries against all mandatory fields in event. Please ensure you have provided response to all mandatory fields.

Note: For bid factors with ideal response required, bid submission will be disqualified when your response is different from the ideal response.

17. What should I do if I do not wish to submit bid for a particular line item?

Vendor / Bidder should select the No Bid option for the particular line item if no bid is to be submitted for it.

18. Where can I find reference materials on e-Bidding process?

User Guide for placing e-bids can be found in: https://esupplier.rwsentosa.com/ or learn via interactive learning materials as attached below:

Steps to launch interactive learning materials:

1. Save zip file into desktop

2. Extract zip files into desktop folder

3. Open desktop folder

4. Double click on presentation of html document type.

5. Allow running script or ActiveX controls.

Purchase Order Acknowledgement (POA)

1. Why are we required to submit Purchase Order Acknowledgements (POAs)?

As per RWS procurement business process, supplier(s) have to acknowledge

Purchase Order(s) received from RWS, before shipment of goods and services.

2. What are the POA statuses and what do they mean?

Following are the POA statuses available:

New - The purchase order has not been acknowledged, or has been re-dispatched because of a change order and requires new acknowledgement.

Supplier Review - The supplier is working on the POA, which cannot be viewed or edited by anyone else at this stage.

Supplier Responded - The supplier has saved and submitted the POA with changes, which can now be viewed by the supplier, or edited by the buyer.

Buyer Accepted - Both buyer and supplier can only view the POA. This is also the default status when a supplier submits the POA without any changes.

3. When can I confirm that my POA change is accepted?

Navigate: Manage Orders Acknowledge Purchase Orders.

Enter Search criteria and click Search.

When the PO List displays, check the POA Status under the Acknowledgement Status column.

4. When can I ship an order?

An order can be shipped if:

The purchase order has been fully acknowledged then the items can be shipped right away or as per PO Scheduled Due Date.

The purchase order has been acknowledged with changes, and then you should wait for the change order before shipping.

However, in case of urgent/ exception orders; supplier may contact the RWS Buyer via email or call for PO acknowledgement and ship goods and services.

5. How could I update my contact and address?

Please contact RWS Procurement Buyers for updating address and contact information.

6. Can I accept few lines of PO and reject others?

No, you can either accept or reject whole PO. Line wise acceptance/ reject not allowed.

7. How can I suggest changes to Purchase Order?

Changes to PO can be suggested through Comment box available in POA page.

8. Where can I find reference materials for the Purchase Order Acknowledgement and Strategic Sourcing modules?

User Guide for Purchase Order Acknowledgement can be found in: https://esupplier.rwsentosa.com/

ebid - bid submission

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