Vidquik Connect Overview 05 2013
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Transcript of Vidquik Connect Overview 05 2013
2013 Vidquik
Video Interaction for Business
2013 vidquik
2013 Vidquik
TRENDS
Impersonal or difficult customer interaction Majority of people prefer direct interaction vs. text chat or emails
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Increasing adoption of online video communication 43% of daily internet users video chat (Pew Internet 2012). Rapid growth of consumer services, such as Tango, Google Hangouts and Skype’s continued expansion.
2013 Vidquik
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• Increase online sales leads and revenues (Research shows up to 50% increase of online sales vs. text chat or phone, especially during “shopping cart” stage)
• Proactive sales escalation • Improve sales/customer representatives’
performance and behavior
ADVANTAGES OF VIDEO ENGAGEMENT
2013 Vidquik
PRIMARY PRODUCT: VIDQUIK CONNECT
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• Easily embeddable to websites. Easy-to-use interface and admin tools.
• Customized images and graphics.
• Software-as-a-Service. Only a camera and web browser is needed.
2013 Vidquik
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PRIMARY PRODUCT: VIDQUIK CONNECT
• Live toggle between video and web conferencing interface
• Choose between one-way and two-way video
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• Video chat. One or two-way video. Instant off option.
• Text chat, drawing tools, note taking.
• Document sharing. Images, PDF, powerpoint, documents, and video.
• Online form creation. Optional avenue to capture user information through Vidquik Connect.
• Electronic signatures. Easily and quickly close deals online.
PRIMARY PRODUCT: VIDQUIK CONNECT
2013 Vidquik
Camry Page
FJcruiser Page
Tacoma Page
Camry Salesman
FJcruiser Salesman
Tacoma Salesman
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• Intelligent routing technology.
• Ability to tag “seats” based on product line, geography and other factors. Can utilize IP address and webpage location.
• Ability to connect with unknown callers. The callers do not have to login or register to communicate with company representative.
INTELLIGENT ROUTING
2013 Vidquik
PRODUCTIVITY AND COST SAVINGS
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• Minimum cost of $300 to send field engineers to homes.
• 40%+ are minor issues that didn’t require a physical presence.
• LapTop, mobile phone or tablets with cameras can easily utilize Vidquik Connect.
• Decrease of field visits by 20% for Cable Co.
• Average shopping cart abandonment rate is 67%
• Over $10 billion lost in 2012 from abandonment
• Vidquik Connect can provide high engagement and comfort for online shoppers
• Video engagement can decrease shopping cart abandonment and increase online sales by up to 50%
Example Deployment: Cable Co.
Example Deployment: E-commerce Site
2013 Vidquik
Visit Usage
Scalable High bandwidth efficiency & cost
advantage. 95% of the bandwidth used is
peer-to-peer so it will not host bandwidth during communication and
utilize only 5% of server bandwidth.
Easily Deployable Software-as-a-Service. Feature
rich, customizable, no hardware
requirements beyond standard camera, no special servers
Browser-Based No downloads or plugins.
Completely via the web.
HD quality video.
Intelligent Routing Ability to tag “seats” based on
product line, geography and
other factors. Directs customers to the appropriate
team or individual.
Easy-to-use Simpler user interface.
No login or registration
needed for customers or clients.
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VIDQUIK ADVANTAGE