VBankWorks · 2016-09-22 · VBankWorks Online Banking and Bill Pay 2 Welcome to VBankWorks®. This...

®

VBankWorks®

User Guide for Online Banking, Bill Payment, eStatements andMobile Banking

Inside…

Online Security ...................................... 2

Getting Started ..................................... 2

Navigation Tools ................................... 4

My Accounts .......................................... 4

My Settings ............................................ 6

Bill Pay ................................................... 7

Make a Transfer ..................................11

Additional Services .............................13

Stop Payment ......................................15

Mobile Banking App ........................... 17

800-522-4100valleynationalbank.com

© 2016 Valley National Bank®. Member FDIC. All Rights Reserved. VCS-7233

VBankWorks Online Banking and Bill Pay 2

Welcome to VBankWorks®. This guide is designed to help you begin using VBankWorks, Online and Mobile Banking in a few easy steps. Learn how to manage your accounts and pay your bills online at your convenience, anytime, any place.

Online Security

Banking safely and securely with VBankWorksOnce online, we use 128-bit Secure Socket Layer (SSL) encryption for your protection. We also have an enhanced feature to make your online banking experience even more secure. Multifactor Authentication provides an added layer of protection against online fraud by requiring a one time passcode when you login from an unrecognized computer or device to verify your identity and further authenticate access to VBankWorks.

Help!

On-screen Help Click Help on any screen for instant, on-screen assistance.

Phone Our Customer Service Center is open 24 hours a day, 7 days a week. Simply call our toll-free number at 800-522-4100 to speak to someone for assistance. For calls from outside of the U.S. and Canada, please call 1-973-305-8800.

All online and mobile banking transactions conducted at Valley National Bank must comply with the Comprehensive Iran Sanctions,Accountability, and Divestment Act of 2010 and all other OFAC related Sanctions.

Getting Started

Visit www.valleynationalbank.com. Enter your zip code.

VBankWorks Online and Mobile Banking 3

Click the Sign In button to access the Login page or to Register for VBankWorks Online Banking.

You can change your password at anytime by clicking My Settings. If you forgot your Username or Password, you can reset it by selecting “I can’t access my account” after you’ve had an invalid login attempt. You may also contact our local 24/7 Customer Service Center at 800-522-4100. For calls from outside of the U.S. and Canada, please call 1-973-305-8800.

Getting Started(for Florida Residents)Click the Online Banking tab.

Select the Register Now button. Enter your information and follow the steps to complete registration. Once you’re approved, click the Sign In button, enter your Username and Password and click Sign In.

You can change your password at anytime by clicking My Settings. If you forgot your Username or Password, you can reset it by selecting “I can’t access my account” after you’ve had an invalid login attempt. You may also contact our local 24/7 Customer Service Center at 800-522-4100. For calls from outside of the U.S. and Canada, please call 1-973-305-8800.


Navigation Tools This navigation bar displays at the top of every screen.

My Accounts My Accounts is your home page and lets you review all of your deposit and loan accounts.

Pay your bills and view

Bill Presentment

Transfer funds

between your Valley accounts

Access toeStatements,

Stop Payments,Mobile Banking

and Alerts

Online support from a

Customer Service Representative

by email

Review your accounts with

ledger andavailable balances

Click the account name to view

the details of this account

Change/update your user name, password,security contacts and

account settings

VBankWorks information and step by step

instructions on how to use tools within the platform

Securely exit out of VBankWorks

Pay bills andloans easily from

the homepage

Open an account without having to

visit a branch

Deposit and balancealerts can be viewed

A Quick Peek option is an easy way to view your

most recenttransactions.


When you click the name of an account on your Account Summary page, the detailed history of the account will be displayed.

To view more transactions, enter a new date range

Export your account history to your desktop to import into Quicken® or any spreadsheet

application, by clicking Export and choose your file format.

Click headings to sort transaction history by column

headings

Your available balance will

reflect pending debit transactions

We recently introduced Pending transactions as a way to keep you informed about your account. It is important to note, the difference between your Current Balance and Available Balance are Debit Hold Transactions (DBT HOLD), which may include overdraft or line of credit funds. DBT HOLD transactions expire after 3 business days, and once they expire, they are reflected in your Current Balance once the DBT HOLD transaction posts to your account. If you have any questions, please speak with your Bank Representative or call our Customer Service Team at 800-522-4100.


My SettingsUpdate and change your information and settings.

Customize thenames of your

accounts and choose what accounts you

want to see

Set up text and email alerts.See page 14

Update or change your emailaddress, username, password

and phone number(s).


• Pay your bills when and to whom you want in the United States

• Schedule recurring payments for regularly occurring bills

• Pay your bills immediately or schedule them for a future date

• Receive online statements from your payees

Bill PayOnce you have registered for Bill Pay and Presentment, you can forget about writing and buying checks. When customers register for bill presentment and pay with us, it does not eliminate your paper statements unless the customer has already opted for that feature with the creditor. Paying bills and receiving statements online is safe, secure, convenient, cost efficient and eco-friendly.

Add Payees To setup your Payees, simply follow the steps below.

Select Bill Pay

Type the name of the Payee

or person you want to add


If the Payee is in our database, you only need to

type in your account number and click

Add Payee

If the Payee is not in our database,

you will need to complete all of the

required information

My Bills and People I PaySchedule your payments for processing and view processed payments with these simple steps.

If you have more than one deposit account,

select the account you want to pay from

To add additional accounts for bill pay, contact our Customer

Service Center at 800-522-4100

To make a payment, enter the amount, date and click Pay Set up eBill,

payment remindersand automatic

payments. See page 9.


Payee Options


Scheduled payments will

appear here and may be viewed,

edited or cancelled

Edit and Cancel PaymentsOnce you have scheduled a payment, you can edit or cancel it anytime prior to the time it is processed.

Click Edit to change the amount, date or

funding account

Click Cancel to cancel the

payment

Click Bill Pay to edit a scheduled

payment

Note: Recently processed payments can be viewed below the Scheduled Payments section or by clicking on “view payment history” next to My Payments.


Move MoneyWith VBankWorks you can transfer funds or set up recurring transfers to your other Valley accounts. Transfers may be added, edited or deleted at your discretion.

Type the amount you wish to

transfer

Choose From and select the account you want to transfer from. Choose To and select

the account you want to transfer to.

The drop-down menus will show you each

account’s number, the available balance, nickname and/or loan amount due

Click Transfer Funds to process your transfer. You will have the option to confirm or cancel it on the next screen


Schedule a Transfer

Click Schedule a Transfer

You have the option of receiving an

email alert/notification of the transfer

Users have the option to personalize an email message to themselves


Additional Services eStatementsProvides you with an eco-friendly and expedited means for accessing your checking and statement savings account statements and eliminating paper statements. eStatements are presented in PDF format and are an exact replica of a formal printed paper statement. When your statement is ready you will receive an email to let you know it is available.

After you receive an email notification that your statement is available, log in to VBankWorks and click eStatements.

Please note: Before closing an account, we recommend that you save all statements to your computer. If not, all records will be lost.

Select the Account Number

and Statement Month using the drop down menus and click Submit

If you have an eStatement available, the following screen

will display Click the Adobe icon

to view your eStatement

Click this link to view the back of your

statement

To enroll click eStatements

from the menu bar and accept the Terms and

Conditions


Mobile Banking and AlertsVBankWorks has the ability to send mobile and email alerts/notifications to keep you updated. Simply choose whether you want your updates periodically or based on your account balances. If you have a text plan, you may set up text alerts on your mobile phone. You will also need to know your wireless carrier’s text alert format and address. VBankWorks will automatically notify you daily, based on the criteria that you select. Message and data rates apply. Please contact your mobile service provider for any applicable rates and fees.

Click Mobile Banking & Alerts to setup email or text alert notifications

Manage Text Alerts

Allows you to set up alerts

(account balance and low balance) andedit email and text information

Once enrolled you will be able to text bal (balance of primary account), bal all (balance of all accounts), bal chk (balance of all checking accounts), bal sav (balance of all savings accounts, last (last 5 transactions of primary account), stop (to deactivate), trans (type trans and amount to transfer from one account to another) or help to 454545.

(973) [email protected]

(973) 321-7890


Stop PaymentConveniently place a Stop Payment on checks that you write or have written by following these simple steps:

Please Note: The Stop payment feature can only be used for checks physically written and not for payments processed through Bill Pay.

ClickStop Payment

Complete therequired fields

and clickSubmit


Confirm

Information Verizon Wireless

105

Click on the

Stop Payment dropdown to Check the

Status of aStop Payment


Mobile Banking AppValley’s Mobile App is free and downloadable for iPhone®, iPad®, Android™ smart phones, AndroidTM tablets and Kindle Fire™ at the Apple App StoreSM, Google PlayTM Store and Amazon™ App Store.

VNB® MobileVNB® Mobile

Message and data rates apply. Contact your mobile service provider for rates and fees.

The Mobile App has been designed to offer the same level of security currently available using VBankWorks. After the initial login, you will be prompted to confirm your identity.

• You can select to receive a text message (Text me) or phone call (Call me)

• Once confirmation is complete, you will be routed to the homepage.

From your smartphone or tablet, login using your existing VBankWorks User ID and Password.

1234

5678


This service offers customers quick and easy, 24/7 access to their:• Account Summaries• Account History• Transfers• Bill Payment• Mobile Deposit

All active accounts will display on this screen along with the current and available balances.• To view transaction detail, click on the account title.

$20,664.85$20,664.85

$1,332.00$1,332.00

iPhone Android


Savings$1,332.00

$2,500.00

To transfer funds, tap\select Transfers at the bottom of the screen

vnb$20,644.85

• Tap/select From and select the account you are transferring the money from.

• Tap/select To and select the account you are transferring the money to.

• Once finished tap/select Transfer.

To process a transfer:

Bill Pay allows you to:• Make single payments to payees previously set up in

VBankWorks.• View, edit or delete pending payments.

Note: • You cannot Set up, Edit or Delete Recurring Payments.• Coming soon: Add a new Payee from your smartphone or tablet

using our mobile app.


Deposit checks on the go• Enter the amount• Take a picture of the front & back of the check• Click Deposit

Checking$20,644.85

Choosing More, allows you to have the ability to obtain• Account notifications• Update account settings• Sign off• Branch locations• Customer service• Website• Privacy Policy

VBankWorks · 2016-09-22 · VBankWorks Online Banking and Bill Pay 2 Welcome to VBankWorks®. This...

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