Vantage Suite – Product Overview BPM Application Templates · Vantage Suite – Product Overview...
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Vantage Suite – Product Overview BPM Application Templates Risk Control Solutions © 2014 Business Case Many businesses remain frustrated by the low ROI from their business software. This has been largely due to slow delivery, limited integration and restricted functional coverage. This has in recent years been compounded by disparate platforms and technologies. Service Suite Application Framework A suite of generic application process templates that are based on a common, shared, web services infrastructure that can be easily configured to meet specific business needs and objectives. Service Suite provides a number of related service based applications that can be implemented separately but together, work to create value-chains. They are designed to be process orientated to breakdown functional barriers to create value across the organization and ultimately to the customer. BPM Application Modules Sales / Marketing Campaigns Designed to support business development initiatives for branding, customer retention and customer penetration to for customer development & growth potential. The application module enables segmented promotions, targeted bulk communication strategies, using SMS, E-mail or letters to create awareness and enables transition to sales for validation and closure. Such automated campaigns reduce costs and increase conversion rates. Module integrates with Application modules including third party pre-sales. Origination/Application Approval Often complex processes covering many product/service offerings and covers promotions, physical documentation and multi-party collaboration. The core module streamlines the process to help reduce time, effort and cost associated with accepting and approving customer applications for product or service, whilst managing the associated risks to acceptable levels. The application provides end-to-end approvals processing from the point-of-sale covering applicant details, document capture, risk assessment (scoring), quotation (pricing), compliance and underwriting (provisioning). Extended modules A multi-modular solution that covers many types of application approvals and can be extended out to include Dealer/Agent pre-sales and Disbursement/Fulfilment, in addition to the core application approval process.
Transcript of Vantage Suite – Product Overview BPM Application Templates · Vantage Suite – Product Overview...
Vantage Suite – Product OverviewBPM Application Templates
Risk Control Solutions © 2014
Business Case
Many businesses remain frustrated by the low ROI from their business software. This has been largelydue to slow delivery, limited integration and restricted functional coverage. This has in recent yearsbeen compounded by disparate platforms and technologies.
Service Suite Application Framework
A suite of generic application process templates thatare based on a common, shared, web servicesinfrastructure that can be easily configured to meetspecific business needs and objectives.
Service Suite provides a number of related servicebased applications that can be implemented separatelybut together, work to create value-chains. They aredesigned to be process orientated to breakdownfunctional barriers to create value across theorganization and ultimately to the customer.
BPM Application ModulesSales / Marketing CampaignsDesigned to support business development initiatives for branding,customer retention and customer penetration to for customer development& growth potential. The application module enables segmentedpromotions, targeted bulk communication strategies, using SMS, E-mail orletters to create awareness and enables transition to sales for validationand closure. Such automated campaigns reduce costs and increaseconversion rates.Module integrates with Application modules including third party pre-sales.
Origination/Application ApprovalOften complex processes covering many product/service offerings andcovers promotions, physical documentation and multi-partycollaboration.The core module streamlines the process to help reduce time, effortand cost associated with accepting and approving customerapplications for product or service, whilst managing the associatedrisks to acceptable levels. The application provides end-to-endapprovals processing from the point-of-sale covering applicant details,document capture, risk assessment (scoring), quotation (pricing),compliance and underwriting (provisioning).Extended modulesA multi-modular solution that covers many types of applicationapprovals and can be extended out to include Dealer/Agent pre-salesand Disbursement/Fulfilment, in addition to the core applicationapproval process.
Vantage Suite – Product OverviewBPM Application Templates
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Service Suite Benefits
Built on Vantage-Point Shared BPM Application Infrastructure
All Vantage-Suite application modules are based onVantage-Point BPM Application Infrastructure, an enhanced hybridplatform for implementing BPM in complex “real-world” enterprisescenarios. .
This not only provides consistency, robustness and performance tothe applications but also has inherent integration with othermodules and services. It also operates in a single technicalplatform that makes development, implementation andmaintenance easier and more flexible to handle future businessrequirements without further investment.
Customer Care – to provide consistent service levels across all typesof customer interactions with the view to satisfy customer expectationand create loyalty. These interactions, defined as services, are assignedto processes to affect their delivery and are tracked against theirdesignated SLA to help ensure quality of service goals are measured.Typically services might include; queries, requests, incidents, faults, andcomplaints. The solution is location aware, ideal for branches, HQ &Call Centre applications.
Extended modules are available to handle Claims, Maintenance &location based emergencies that extend the processes out to includethird parties.
Also available as a tailored application for ITIL based service desks.
Collections & Recovery – to implement effective collections andrecovery strategies to reduced debt aging and the risk of NPL, write-offs and costly provisioning. The application supports end-to-endprocesses from collections thru repossession to litigation and revenuerecovery. Automated, segmented strategies by risk, product and/ordebt age helps prioritize work whilst reducing costs, improvingproductivity and coverage across the portfolio.Extended modules are available for Third Party Collections (Agency) andLitigation providing coverage by product, service & location
