Oracle bpm-suite-11g-overview-slide

Oracle BPM Suite 11g Overview

Dan Tortorici

Director, Product Marketing

The following is intended to outline our general

product direction. It is intended for information

purposes only, and may not be incorporated into any

contract. It is not a commitment to deliver any

material, code, or functionality, and should not be

relied upon in making purchasing decisions.

The development, release, and timing of any

features or functionality described for Oracle’s

products remains at the sole discretion of Oracle.

4

AGENDA

• Why BPM?

• Oracle BPM Suite 11g

• Customer Successes

• Final Thoughts

5

AGENDA

• Why BPM?



• Final Thoughts

Customer

Relationship

Management

Sales and

Marketing

Production

Planning

Manufacturing Inventory &

Logistics

Finance & HR

Organizational Units

Real-world business processes span

organizations, systems and applications.

SFA Product LMSInv

MGMTB2B

product SCM product DB ERPCRMERP MES

Enterprise Infrastructure Services

(Portal, SOA, IDRS, LDAP, EAI, E-mail, IT Operations)

The Value of Business Process Management

©2010 Oracle Corporation Oracle Confidential 6

Customer

Relationship

Management

Sales and

Marketing

Production

Planning

Manufacturing Inventory &

Logistics

Finance & HR

Organizational Units

Real-world business processes span

organizations, systems and applications.

Pro

ce

ss

es

Product Configuration

Order Management

Warranty & Returns Management

SFA Product LMSInv

MGMTB2B

product SCM product DB ERPCRMERP MES

Enterprise Infrastructure Services

(Portal, SOA, IDRS, LDAP, EAI, E-mail, IT Operations)

The Value of Business Process Management


The Benefits of BPM

Know the current status and outcome of your processes & business

Better, faster and more cost effective than your current alternative

Efficiency Visibility Agility

Me

tric

sR

esu

lts

Adapt quickly to changing business conditions

• Utilization, capacity

• Throughput, speed

• Quality, yield, exceptions

• Financial

• Organizational

• SLA failure rate

• Rate of non-compliance

• Speed to create &

change processes

• Time to market

• Reduced Cost

• Improved

productivity/ROI

• Effective resource

utilization

• Better quality / service

• Managed, lower risk

• Compliance

• Financial accountability

• Lower capital reserves

• Better visibility

• New revenue growth

• Market share growth

• Increased

competitiveness

• Thought leadership


Bu

sin

ess

BPM and SOA – Optional Efficiency & Agility Synergy

Model

ImplementExecute

MeasureBPM Enables

Business

AgilityProcess Lifecycle

Bu

sin

ess

BPM and SOA – Optional Efficiency & Agility Synergy

Model

ImplementExecute

MeasureBPM Enables

Business

AgilityProcess Lifecycle

IT

ManageProvide

ArchitectBuild

Discover ServicesConsume Services

Service LifecycleSOA Enables

IT Agility

Success Depends on Business Impact and Process

Complexity

• Customer Support/Help Desk

• Claims Eligibility

• Sarbanes-Oxley

• Inventory Mgmt.

• HR Mgmt.

• Transportation Mgmt.

• Claims Re-pricing

• Automated Expense

Report Mgmt.

• Claims Adjudication• Order-to-Cash

• Customer Provisioning

• Customer Credit Mgmt.

• Order Mgmt.

• Field Service Mgmt.

• Loan Origination

• Sourcing

• Benefits Administration

• Product Lifecycle Mgmt.

• Risk Mgmt.

• Service Billing

• Employee On Boarding

• Revenue Recovery

• HIPAA Compliance

• Reverse Logistics

Low High

High

Process

Impact

Process

Complexity


12

AGENDA

• Why BPM?



• Final Thoughts

Oracle BPM Suite 11g

Unified Process Foundation

User- centric Design

Social BPM

Simplifies achieving process management success with a complete

solution for all types of processes by providing a unified process

foundation, user-centric design, and social BPM interaction


BPM Suite 11g





BPM

Studio

Process

Composer

WYDIWYE

Model

Multichannel

Development

Process

Analysis

Social BPM

WorkspaceProcess

Spaces

Enterprise 2.0

Services

Unstructured

Processes

Business

Process Guides


Unified

Engine

Business

Catalog

End-to-End

Management

Scalable

Architecture

Integration

Services

Simplifies achieving process management success with a complete

solution for all types of processes by providing a unified process

foundation, user-centric design, and social BPM interaction



• Unified engine – BPEL, BPMN, Rules, Human Workflow to support ALL types of

processes

• Business catalog – A registry of services and objects that enables IT to provide

prewired processes and human tasks to be assembled in Process Composer

• End-to-end management & monitoring - Find faults that have happened

anywhere in the system and take corrective action

• Integration Services – Adapters, UDDI integration, CEP integration, BI action

framework integration, Identity management integration

• Scalable architecture – From simple to complex tasks, and large volumes of

transactions


Unified Engine

Business Catalog

End-to-End Management

Scalable Architecture

Integration Services

Simplifies process development, deployment, monitoring, and execution with a unified engine and pre-integration of process subsystems.


Unified Process Engine

• Unified runtime engine with BPMN 2.0, BPEL, Rules,

and Human Workflow

• Native BPMN 2.0 implementation

• Common services with SOA Suite

• Unified security with Oracle Platform Security Services

Unified Runtime

BPMN

Policy Manager

Optimized

binding

Human

Workflow

Business

Rules

Oracle Service Bus

Common JCA-based connectivity infrastructure

Repository

BAM

B2B

MediatorBPEL

Integration ServicesSimplified connection to applications, middleware, and services

Value

• Adapters for traditional integration

• Common services with SOA Suite

• UDDI and WSIL repository integration

• BAM integration with standard and custom

reports

• BI integration with Action Framework for

initiating processes

• CEP integration

• MS Office integration


• Bring systems into processes with your

choice of technology

• Extract additional value from your SOA

investments

• Tailor analysis to a variety of business needs

• Insight to action from Business Intelligence

• Use large data sets as input to processes

• Initiating and viewing tasks in your tool of

choice

Oracle BPM Suite 11g Value


ApplicationsEventsPaper FormsContent Repositories

Business

IntelligenceIdentity

Directories

User-centric Design

• BPM Studio – Role-based modeling and development. dashboards, BPA

roundtrip, ARIS repository integration, BPMN 2.0 design, decision tables, entity

variables, forms designer

• Process Composer – Web-based process modeling and deployment

• Process Analysis – Process analysis, audits, simulation, gap, redundancy, rich

graphical editor, BAM integration

• WYSIWYE – “what you see is what you execute” process model

• Multichannel dev – Build processes, portals, and web apps with same

JDeveloper tool, MS office integration, multichannel notifications


BPM Studio

Process Composer

WYSIWYE Model

Multichannel Development

Process Analysis

Simplifies the process management lifecycle with tools for all participants and a unified “what you see is what you execute” (WYSIWYE) model.


BPM Studio and Process Composer


Business Process Management Lifecycle

Enterprise

Architects

Define business

architecture

Business Analysts

Model processes

Developers

Populate business

catalog and

implement details

LOB Owners

Collaborate with

business analysts and

tailor-to-fit processes

Business Users

Collaborate and

innovate

IT Operations

Manage and

monitorTeam

Measure, analyze,

improve, govern


BPM Lifecycle: Enterprise 2.0 Adds Richness

Enterprise

Architects

Define business

architecture

Business Analysts

Model processes

Developers

Populate business

catalog and

implement details

LOB Owners

Collaborate with

business analysts and

tailor-to-fit processes

Business Users

Collaborate and

innovate

IT Operations

Manage and

monitorTeam

Measure, analyze,

improve, govern


Social BPM

• Workspace – Simple, out-of-the-box process participant portal

• Process Spaces – Customized team spaces for modeling collaboration, process

instance collaboration, and process overview collaboration.

• Enterprise 2.0 services – Blogs, Wikis, Presence,

• Business process guides – Milestone centered view of process that simplifies

collaboration with the business

• Unstructured processes – Addresses the myriad of exceptions and dynamic

nature that many business processes require

Social BPM

WorkspaceProcess Spaces

Enterprise 2.0 Services

Unstructured Processes

Business Process Guides

Social BPM interaction simplifies and extends collaboration providing new ways to communicate and simplify work.


Process SpacesModeling, All Processes, and Single Instance


Enterprise 2.0 ServicesIncrease channels of communication, timeliness, and reach

Value

• Wikis

• Blogs

• Mashups

• Presence


• Interact with process team on specific subjects

• Self publish to entire team

• Bring together composite content and application functionality

• Determine access and availability of process team members

Oracle BPM Suite 11g Value


Unstructured ProcessesAccommodate unplanned interaction as part of the process

Value

• Add participants anywhere in the task routing flow

• Reassign, re-route, and delegate tasks


• Dynamic, flexible process adaption

• Manage more processes

• Adapt to complicated processes without complex rules


Value


28

AGENDA

• Why BPM?



• Final Thoughts

• Camico mutual insurance company reduced

policy issuance time by 90%

• JP MorganChase automated risk management

decreasing processing time by 79%

• USMEPCOM Field recruitment queries

reduced from up to 3 days to under 30

seconds

• Costco improved relationships with key

vendors with exact status of any invoice

Delivering Efficiency, Visibility, and Agility

• Intercall increased competitive differentiation

trough agile process foundation

• Comcast can now provides new services in

weeks instead of months

Efficiency

Visibility

Agility


“One of the things that the BPM project has

really done is it's really changed the outlook

for the company. Instead of people thinking

about manual tasks or thinking about a point

solution for a system, everyone now starts to

look at how we sell services, how we deliver

services, how we handle work in the

business as a workflow.”

Rob Ewing

VP, Information Technology,

Intercall


31

AGENDA

• Why BPM?



• Final Thoughts

Final Thoughts

• Business process management consistently achieves

improvements in efficiency, business visibility, and agility

• A unified process foundation simplifies process

lifecycle with a unified engine and pre-integration of

process subsystems and Oracle Fusion Middleware

• User-centric design simplifies process interaction with

tools for all participants

• Social BPM interaction simplifies and extends

collaboration providing new ways to communicate and

simplify work.

• Oracle BPM Suite 11g simplifies achieving process

management success


Oracle BPM Suite 11g – Unified, Complete, and Social

ONE unified design to

simplify use and remove

complexity

All that you need to

innovate today and scale

from simple to complex

processes

Collaborate more effectively

with social computing in the

context of BPM


Complete

Social

CompleteUnified

http://www.oracle.com/fusionmiddleware11g

Take the BPM Lifecycle Assessment

• Examination

– Detailed survey focused on four key

process domains

• Diagnosis

– Based on complex analytics results

– Compared vs. peer group

• Prescription– Actions to Consider - Go forward

plan based on results

– Potential Business Impact - Best

practices identified and utilized

http://www.oracle.com/us/technologies/bpm/index.htm


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