Vacational Hotel Brief

8/14/2019 Vacational Hotel Brief

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Criteria For Standardization of Hotels, Restaurants & OtherTourist Accommodation Facilities of East Africa

EAST AFRICA COMMUNITY

Vacation Hotels

Standards of Classification

JUMUIYA YA AFRIKA MASHARIKI


2/76

(a) To qualify for a One Star grading, a Hotel must score 100 percent on Essential Items;

and a minimum of 50 percent points out of a possible total of 2,155 points marked on

the Criteria for attaining a One Star rating, as indicated in the Fifth Schedule

(b) To qualify for a Two Star grading, a Hotel must score 100 percent on Essential Items;

and a minimum of 60 percent points out of a possible total of 2,450 points marked on

the Criteria for attaining a Two Star rating, as indicated in the Fifth Schedule.

(c) To qualify for a Tree Star grading, a Hotel must score 100 percent on Essential Items;

a minimum of 30 percent of the total points under each main section in the Fifth

Schedule and a minimum of 60 percent points out of a possible total of 4,175 pointsmarked on the Criteria for attaining a Tree Star rating, as indicated in the Fifth

Schedule.

(d) To qualify for Four Star grading, a Hotel must score 100 percent on Essential Items;


Schedule and a minimum total of 80 percent points out of a possible total of 5,015

points marked on the Criteria for attaining a Four Star rating, as indicated in the Fifth

Schedule.

(e) To qualify for Five Star grading, a Hotel must score 100 percent on Essential Items;


Schedule and a minimum total of 80 percent points out of a possible total of 5,615

points marked on the Criteria for attaining a Five Star rating, as indicated in the Fifth

Schedule.

Minimum Score For Vacation Hotels

Schedule 1: Definition

Vacation Hotel

A commercial establishment, located within or near a holiday attraction area, normally in sub

urban areas and in which the majority of clients are holiday makers or leisure travellers.

2

6

Standards of Classification Vacation Hotels


3/78

SECTION-ITEM

ONESTAR

TWOSTAR

TH

REESTAR

FOURS

TAR

FIVESTAR

REMARKS

1.0

LOCATION

1.1Location

Thelocationofthe

establishmentshould

besuitableforaVacation

Hotel.

10

10

SameasforOneStar,butshould

beinclosepro

ximitytothe

mainattraction

totheareaand

offereasyacce

ssibility,

safety,

comfortandtranquillity.

20

Sameasfor

20

SameasforThreeStar

20

Itsentranceshouldbesuitable,

inharmonywiththenatural

andbuiltupenvironmentand

inconformitywiththebuilding

anddevelopmentregulations

applicabletothelocality.

20

20

40

60

Sameasfor

One

ar

st

h

e

T

r

estar

am

r

o

t

S

easfoF

urstarbuthe

d

en

o

localityan

the

virnment

n

e

t

so

includigth

oulook

h

uldbe

tab

r

o

sui

lefo

ah

telof

n

at

n

itern

ioally

ar

recognizablestand

ds

Starasfor

Threestar

Sa

sfo

u

mea

rFo

rStar

tthl

oa

h

bu

e

clityandte

evr

metinld

n

ion

n

cu

ing

ulo

sh

l

theo

t

ok

oudbe

sutal

rah

l

i

befo

ote

f

n

rnt

nll

o

highite

aio

a

y

n

al

drd

recog

izbestan

a

s.

pp

ria

a

orities

A

rop

te

uth

inm

m

rs

te

e

be

ta

s

sou

eas

the

h

ldst

ide

itessitaleforhotl

s

u

b

e

ildin

/dee

pm

nt.

bu

g

vlo

e

viro

eta

En

nm

n

l

sesmentmut

e

as

s

sb

ne.

do

Starasfor

O

est

n

ar

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DAR

C

A

FI

ATI

N

VAC

O

T

STAN

DS

OF

L

SSI

C

O

A

TI

N

HO

ELS

1.2Siteand

Environment


4/711

SECTION-ITEM

ONESTAR

TWOSTAR

THREESTAR

FOUR

STAR

FIVESTAR

REMARKS

3.8Language

s

Frontofficestaffshouldbe

abletocommunicateEnglish/

FrenchandKiswahili.

10

SameasforOneStar

10

Samea

sforOneStarbutthe

headofdepartmentand

somes

taffshouldbeable

tocom

municateatleast

oneforeigninternationally

recognizedlanguagein

additio

ntoEnglish/French.

20

Sameasfor

ThreeStar

20

SameasforThreeStar.

20

3.9Communication

Services

Shouldbeavailableandinclude

atleasttelephoneandposta

l

services.

SameasforOneStar

Samea

sforOneStarbutshould

includeinternetservices.

Sameasfor

ThreeStar

butwithafullyequipped

BusinessCentre.

SameasforFourStar

4.0LOBBY/LOUNGE/PUBLICAREA(S)

4.1Lobby/Lounge/

PublicAre

as

Shouldbeavailable,

modestin

design,

functionalandinlinewith

applicableBuildingCode

10

SameasforOneStar,but

withbetterdesign.

15

Samea

sforTwoStarbut

exclusiv

elydesignedforandused

byguests.

20

Sameasfor

ThreeStar

butwithexcellent

design,material,

workmanship,elegant

finishandh

ighdegree

ofluxury.

30

SameasforFourStarbut

withveryhighdegree

ofluxury,ambianceand

beauty.

40

4.2SizeofLobby/

lounge

Shouldbeproportionatetothe

capacityoftheestablishment.

SameasforOneStar

Samea

sforOneStar

SameasforOneStar

butshouldbemore

spacious.

SameasforFourStar

4.3Amenities

and

Accessories

Thesizeandrangeofaccessories

shouldbeproportionatetothe

sizeofthehotelandtheneedsof

customers,

includingthedisabled

10

SameasforOneStar,but

shouldbeofwiderrange

andquality.

Samea

sforTwoStar,butin

additio

nreadingandwriting

facilitie

sandmaterialsshouldbe

availab

le

Sameasfor

ThreeStar

butshouldbeofgreater

rangeandh

igher

quality

SameasforTwoStarbut

shouldbeofgreaterrange

andhigherquality

40

10

15

15

10

20

20

20

40

30

40

30

50

20

Sandard

of

sific

ionVa

tinHot

s

t

s

Clas

at

ca

o

el


5/715

SECTION

-ITEM

ONESTAR

TWOSTAR

T

HREESTAR

FOURSTAR

FIVESTAR

REMARKS

6.8Regulation

of

Temperatu

re

Whereapplicable,adequ

ate

naturalventilation,and/or

suffcientmechanicalventilation

shouldbeprovided

SameasforOneStarSam

easforOneStar

butwithqualityfixtures

and

fittings

SameasforTw

oStar

butwithhighq

ualityair

conditioningsystems

SameasforOne

Star

30

30

35

40

40

7.0

BAR(S)

7.1GeneralFeaturesand

Facilities

Atleastonebar,convenientlylocated

neartherestaurantand/orlounge,or

maybepartoftherestau

rant

SameasforOneStar.Sam

easforOneStarbut

morespaciousandwith

abe

tterambianceand

facilitiestopreparenon-

stoc

kedrefreshments.

Wherethebarisfor

resid

entsonly,a

public

bar

shouldbeprovided.

SameasforThreeStarbutwith

atleasttwobars,

allelegantand

spacious

SameasforFourStar

butwithahigher

degreeofcreativity,

ambianceand

comfort.

7.2.

Floors,Walls,

Ceilings

andDecor

ations

Woodworkandfittingssh

ouldbe

modestlydecorated,offin

efinish,

functionalandwellmaintained.

SameasforOneStar

butwithmoreattractive

decoration,tasteful

finishesanddesigns.

Sam

easforTwoStarbut

with

veryhighquality

finis

hes.

SameasforThre

eStarbutwith

excellentdesig

nandfinish

offeringahigh

erdegreeof

comfort.

SameasforFourStar

butwithluxurious

finishanddcor.

7.3Lighting

Shouldbeadequate,naturaland/

orartificial,withlevelof

artificial

illuminationcontrollable

.

20

SameasforOneStar

butlightfittings

shouldbeofbetter

quality

30

Sam

easforTwoStar

butlightingandfittings

shou

ldbetastefulto

prov

ideapleasant

amb

iance

40

SameasforTh

reeStar

butwithveryh

ighquality

standardoffittingsand

finish

50

SameasforFour

Star

50

7.4Regulation

of

Temperatu

re

Whereapplicable,adequatenatural

ventilation,and/orsuffic

ient

mechanicalventilationsh

ouldbe

provided

SameasforOneStar

Sam

easforOneStarbut

with

qualityfixturesand

fittings

SameasforTwo

Starbutwith

highqualityair

conditioning

systems

SameasforOne

Star

20

20

30

50

60

20

30

40

60

80

20

20

25

30

30

andard

of

s

ii

in

ti

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otel


6/719

SECTI

ON-ITEM

ONESTA

R

TWOSTAR

THREESTAR

FOU

RSTAR

FIVESTAR

REMARKS

8.10Floors,W

allsand

Ceilings

Shouldbeofimperviousmaterials,

non-corrosiveandno

n-slip,

conducivetoeasycleaning.All

shouldbeofgoodworkmanship

andfnish.Excellentlevelsof

hygieneshouldbeob

served.

Floorsshouldhavea

gentleslope

(minimum1in200)

towardsthe

drainagepointandth

ejunction

betweenallverticalandhorizontal

surfacesshouldbecoved

20

SameasforOneStar

20

SameasforOneStar

butwithhighquality

materialsandfinish.

40

Sameas

forThreeStar

40

SameasforThreeStar

40

8.11FoodStorage

Shouldbeadequate,p

rovidingfor

separationofperishab

lesandnon-

perishables,wellven

tilatedand

maintainedinhygien

iccondition.

Builtinfacilitiesforrefrigeration,

shelving,palletsand

cabinets

shouldbeavailable.

30

SameasforOneStar

butwithcontrollable

temperaturegauges

40

SameasforTwo

Starbutshouldhave

separatecompartments

forvariousfoodstuff.

50

SameasforThree

Starbutshouldhave

distinctlyseparate

compartmentswith

labellingforvarious

foodstu

ff.

60

SameasFourStar

60

8.12Lighting

Shouldbeadequate,

naturaland/

orartificial,withlevelofartificial

illuminationcontrollable.

10

SameasforOneStar

butlightfittings

shouldbeofbetter

quality

15

SameasforTwoStar

butlightingfittings

shouldbetastefulto

provideapleasant

ambiance

20

SameasforThree

Starbutwith

veryhighquality

standardoffittings

andfinish

25

SameasforFourSta

r

25

9.0GUESTROOMS

9.1Minimum

Size

Minimumsizeofbedroomsshouldbe

12sq.m.20

Minimumsizetobe1

2

sq.m.2

0

Minimumsizetobe15

sq.m.3

0

Minimumsizetobe20

sq.m.40

Minimumsizetobe25

sq.m.50

Acousticallysound

interconnectingdoorsin

10%ofavailablerooms

willattractfullmarks.

andard

of

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SECTION

-ITEM

ONESTAR

TWOSTAR

THREESTAR

FO

URSTAR

FIVESTAR

REMARKS

10.0GUESTBATHROOM(S)

10.1Bathroom

(s)

Shouldbeensuitetoeach

guestroom

30

SameasforOneStar

30

Sam

easforOneStar

30

SameasforOneStar

30

SameasforOneStar

30

10.2Size

Bathroom/WCofnotless

than

3sq.m.

10

SameasforOneStar.

10

Sam

easforOneStar,but

sho

uldbeofnotlessthan

5sq.m.

20

SameasforThreeStar

butofnot

lessthan6

sq.m.

30

SameasforFourStar

butshouldbemore

spacious.

40

10.3

Fittings,Eq

uipment,

andAmen

ities

Shouldbemodest,functio

nal

andincludeashowerand/or

bath

tubwithmixerandsplashg

uard

hangingnaturallyintotheshower

tray,W

C,

toiletpaperholder,

hand

washbasinwithhotandcoldw

ater,

areasonablysizedmirror,towe

lrail,

grabrail,clotheshookorhanger,

andnon-slipshowertray.

SameasforOneStarbutwith

alargemirror.

Sam

easforOneStarbutshould

includeanefcientmechanical

airextractionsystemanda

larg

ermirror.Indirectlight

fttingsarerecommended.

Built-inbathtubsshouldbeat

least160cm.long.

Sameasfo

rThreeStarbut

allequipmentshouldbeof

highquality,withArabic

showerpr

ovided

SameasforFour

Starbutwithhair

dryersandtelephone

extensions.

Moregrabrailsand

facilitiesfordisabled/

handicappedandsenior

citizensshouldbe

provided.

10.4Floors,W

allsand

Ceilings

Goodimperviousnon-slipmaterials

shouldbeused.T

hematerialsused

tocoverthewallsshouldbeat

least

uptoaheightof2.5metersfrom

thefoor.

10

SameasforOneStarbut

withbetterworkmanship

andfnish.

20

Sam

easforTwoStar,butwith

higherqualitymaterials.

30

SameasforThreeStar,

butwithsuperiorquality

materials.

40

SameasforFourStar.

40

10.5Towelsand

Bathrobes

Shouldbeadequate,ofgo

od

qualitymaterialingoodcondition,

andchangeddaily.Bathm

at

ofmodestmaterialshould

be

provided10

SameasforOneStar

Sam

easforOneStarbutof

biggersizeandbetterquality

includingafacetowelanda

bathrobe.

SameasforThreeStar

butthebathtowelshould

notbeoflessthan80cm

x150cmandshouldbeof

higherqua

litymaterial,30

SameasforFourStar,

butshouldbeofmuch

higherquality.

30

40

60

70

90

10

20

40

andard

of

s

ii

in

ti

H

s

St

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sfcato

Vaca

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otel

Vacational Hotel Brief

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