Town Hotel Brief

8/14/2019 Town Hotel Brief

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JUMUIYA YA AFRIKA MASHARIKI

Criteria For Standardization of Hotels, Restaurants & Other

Tourist Accommodation Facilities of East Africa

Standards of Classification

Town Hotels

EAST AFRICAN COMMUNITY


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(a) To qualify for One Star grading, a Hotel must score 100 percent on Essential Items; and

a minimum of 50 percent points out of a possible total of 2,135 points marked on the

Criteria for attaining a One Star rating, as indicated in the Fourth Schedule.

(b) To qualify for Two Star grading, a Hotel must score 100 percent on Essential Items; and

a minimum of 60 percent out of a possible total of 2,400 points marked on the Criteria

for attaining a Two Star rating, as indicated in the Fourth Schedule.

(c) To qualify for Tree Star grading, a Hotel must score 100 percent on Essential Items;

a minimum of 30 percent points under each main section of the Fourth Schedule and

a total minimum of 60 percent out of a possible total of 4,135 points marked on the

Criteria for attaining a Tree Star rating, as indicated in the Fourth Schedule.

(d) To qualify for Four Star grading, a Hotel must score 100 percent on Essential Items;

a minimum of 40 percent of the total points under each main section in the Fourth

Schedule; and a minimum 80 percent out of a possible total of 4,975 points marked on

the Criteria for attaining a Four Star rating, as indicated in the Fourth Schedule.

(e) To qualify for a Five Star grading, a Hotel must score 100 percent on Essential Items;a minimum of 50 percent of the total points under each main section in the Fourth

Schedule; and a minimum of 80 percent out of a possible total of 5,575 points marked

on the Criteria for attaining a Five Star rating, as indicated in the Fourth Schedule.

Minimum Score For Town Hotels

Schedule 1: Definition

Town Hotel

A commercial establishment, located within or near a holiday attraction area, normally in sub

urban areas and in which the majority of clients are holiday makers or leisure travellers.

Standards of Classification Town Hotels


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SECTION-ITEM

ONESTAR

TWOSTAR

THREESTAR

FOURST

AR

FIVESTAR

REMARKS

1.0

LOCAT

ION

1.1Location

Thelocationofthe

establishmentshouldbe

suitableforaTownHotel.

10

SameasforOneStar

10

Sameasfor

OneStar,but

offeringeasyaccessibility,

safety,comf

ortand

tranquillity

20

SameasforThreeS

tar.

20

SameasforThreeStar.

20

1.2Siteand

Environment

Theestablishmentshouldbein

harmonywiththenaturaland/

orbuiltupenvironmentandin

conformitywiththebuilding

anddevelopmentregulations

applicabletothetown.

SameasforOneStar

SameasforOneStar,butthe

localityandtheenvironment

includingthe

outlookshould

besuitablef

orahotelof

international

lyrecognizable

standards

SameasforThreeS

tar

SameasforThreeStar,

butthelocalityandthe

environmentincluding

theoutlookshouldbe

suitableforahotelof

highinternationally

recognizablestandards

A

ppropriateauthoritiesin

m

emberstatesshouldset

asidesitessuitableforhotel

b

uilding/development.

E

nvironmentalassessment

m

ustbedone

20

20

40

40

60

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STANDAR

DSO

CLASSIFICATIONT

WNHOTEL

S

F

O


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SECTION-

ITEM

ONESTAR

TWOSTAR

THREESTAR

FOUR

STAR

FIVESTAR

REMARKS

3.7ConciergeServicesAdequatenumberofbellboys

shouldbeavailablefortwen

ty

four(24)hoursaday.

10

SameasforOneStar

10

SameasforOneStar

10

SameasforThreeStar,but

withdoorma

navailable.

SameasforFour

Star

3.8Languages

Frontofficestaffshould

beabletocommunicate

English/Frenchand

Kiswa

hili.

10

SameasforOneStar

10

SameasforOneStar

butthe

headofdepartment

andso

mestaffshouldbeable

tocom

municateatleast

oneforeigninternationally

recogn

izedlanguagein

additio

ntoEnglish/French

andKiswahili.

20

SameasforThreeStar

SameasforThree

Star.

3.9Communication

Services

Shouldbeavailableandinclu

deat

leasttelephoneandpostalservices.

20

SameasforOneStarSamea

sforOneStarbutshould

includeaBusinessCentreand

Internetservices.

SameasforThreeStarbut

withfullyeq

uippedand

spaciousBusinessCentre.

SameasforFour

Star

4.0LOBBY/

LOUNGE/PUBLICAREA(S)

4.1Lobby/Lounge/

PublicAreas

Shouldbeavailable,modestin

design,functionalandinlin

e

withapplicableBuildingCo

de

10

SameasforOne

Star,butwithbetter

design.

15

SameasforTwoStarbut

exclusivelydesignedforand

usedb

yguests.

20

SameasforThreeStar

butwithexcellentdesign,

material,workmanship,

elegantfinishandhigh

degreeofluxury.

30

SameasforFour

Starbutwithvery

highdegreeof

luxury,ambiance

andbeauty.

4.2SizeofLobby/Lounge

Shouldbeproportionatetothe

capacityoftheestablishment.

SameasforOneStarSameasforOneStar

Sameasfor

OneStarbut

shouldbemorespacious.

SameasforFour

Star

10

20

10

30

10

40

20

20

20

20

20

20

40

40

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SECTION-ITEM

ONESTAR

TWOSTAR

THREESTAR

FOUR

STAR

FIVESTAR

REMARKS

9.14RoomSe

curityThemaindoorandwindows

shouldbeofgoodquality

weatherresistantmaterialand

fttedwithsecurelocks/lockin

g

system,

prov

idingmax

imump

riva

cy

andsecurityshouldbeinstalled.

20

SameasforOneStar

20

SameasforOneStar,

butwithhigherquality

fittings

30

SameasforThreeStar,but

provisionfordo

ublelocking

systemanddoorlens.

40

SameasforFourStar,but

withafunctionalelectro

nic

surveillancesystems

50

9.15Supplies

in

Bedrooms

Approvedandsealedbottled

drinkingwatershouldbesupplied

daily.Bedsiderugforeach

guest,DoNotDisturbsign,

stationery,wastebin,appropriate

insectrepellent,laundrybags,

airfresheningsuppliesand

waterglassesshouldbepro

.

vide

d

SameasforOneStarbut

allitemsshouldbe

ofgoodquality.

SameasforTwoStar.In

additio

n,hotwaterbottle,

extrap

illows,duvet/blanket,

tea/cofeetray,andassorted

tissuepaper,Shoebags,

shoeshiningpads,sewing

kitsan

dbedroomslippers,

should

beprovided

SameasforThreeStar,

butwithflowers,chocolates,

sweetsandfruitsinseason.

SameasforfourStar

10.0GUESTBATHROOM(S)

10.1Bathroom(s)Shouldbeensuitetoeach

guestroom

30

SameasforOneStar

SameasforOneStar

30

SameasforOneStar

30

SameasforOneStar

30

10.2.Size

Bathroom/WCofnotlessthan

3sq.m.

10

SameasforOneStar.

10

SameasforOneStar,but

should

beofnotlessthan

5sq.m

.

20


ofnotlessthan

6sq.m.

30

SameasforFourStarb

ut

shouldbemorespaciou

s.

40

10.3.Fittings,

Equipmen

t,and

Amenities

Shouldbemodest,functional

andincludeashowerand/or

bathtubwithmixerandsplash

guardhangingnaturallyinto

theshowertray,WC,toiletpap

er

holder,handwashbasinwith

hotandcoldwater,areasonably

SameasforOneStarbut

withalargemirror.

SameasforOneStar

butshouldincludean

efficie

ntmechanicalair

extractionsystemanda

larger

mirror.Indirectlight

fittingsarerecommended.

Builtinbathtubsshould

beatleast160cm.long.


allequipmentshouldbeof

highquality,withArabic

showerprovided

SameasforFourStar

butwithhairdryersand

telephoneextensions.

Moregrabrails

andfacilities

fordisabled/

handicappedand

seniorcitizens

shouldbeprovided.

40

20

30

30

50

60

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SECTION-ITE

M

ONESTAR

TWOSTAR

T

HREESTAR

FOURSTAR

FIVESTAR

REMARKS

16.

0GEN

ERAL

16.1

AudioVisual

Musicorradioshouldbe

availableinpublicareas

10

SameasforOne

Star.

10

SameasforOneStar

butwithmultichannelTV

20

SameasforT

hreeStar

20

SameasforThree

Star

20

16.2

Lifts/Elevators

Guestliftsshouldbeprovidedfo

r

buildingsoffourormorestoreys,

includingthegroundfloor.Thelocal

buildingcodeshouldbeapplied

SameasforOne

Star.

30

SameasforOneStarbutwith

servicelift/passageprovidedfor

allfloors

40

SameasforT

hreeStarbut

Guestliftsho

uldhave

luxuriousdc

orand

features.

50

SameasforFour

Star.

50

16.3

GeneralSto

res

Shouldbeadequateprovidingfo

r

separationofdifferenttypesof

merchandise/goods,wellventilated

andmaintained.Propershelving

andcabinetsshouldbeavailable

20

SameasforOne

Star

20

SameasforOneStar,butbetter

organized,bothintermsof

goodssegre

gation,layoutand

management

30

SameasforT

hreeStars

30

SameasforThree

Stars

30

16.4Courtes

y

ofChoice

Smokingandnonsmokingzones

shouldbeidentifiedandclearly

indicated.

20

SameasforOne

Star

20

SameasforOneStar

20

SameasforO

neStar

20

SameasforOne

Star

20

16.5

ParkingSpace

Adequateparkingspace,

inrelationtothe

numberofroomsandincloseproximity

ofthehotel,shouldbeprovided.

Special

parkingandaccessforthedisabled/hand

cappedshouldbeprovided.

20

SameasforOne

Star

20

SameasforOneStar.

20

SameasforO

neStarbutin

additionthes

urfaceofthe

parkingspaceshouldbewell

paved,marke

dandsecured.

Sufficientand

markedwalkways

shouldbedesignated.

30

SameasforFour

Star.

30

Thenumberofparking

spacesshouldbein

conformitywithlocal/

nationalbuildingcode.

Coveredparkingwillbe

anaddedadvantage.

16.6Shopping

Facilities

Notessential

Notessential

Aboutiquestockingitemsconvenient

fortravelle

rs,shouldbeavailable.

20

SameasforT

hreeStarbut

withwidervarietyofgifts

andsouvenir

items.

30

SameasforFour

Star.

30

30

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Town Hotel Brief

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