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UX in HIT Development: Vendor Perspectives...Learning Objectives • Identify gaps in communication...
Transcript of UX in HIT Development: Vendor Perspectives...Learning Objectives • Identify gaps in communication...
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UX in HIT Development: Vendor Perspectives
Micah Sonderman, Senior User Experience Lead & Senior Interaction Designer, Cerner
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Micah Sonderman
• Leading User Experience for nursing solutions for leading healthcare informatics company
• 5 years in HIT User Experience focusing on sports medicine, patient engagement, nursing and global solutions
• 17 years User Experience leadership roles in automotive marketing solutions, learning management systems, online publication systems and fan engagement applications
Art Swanson
• Leading Cloud Product Management for an industry leading health care services company
• 10 years Product Management and User Experience leadership roles in Healthcare IT – focusing on EMR's. 16 years experience in Human Factors and User Experience in automotive, consumer products, mobile devices, aviation, and medical device design
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Conflict of Interest Micah Sonderman Has no real or apparent conflicts of interest to report. Art Swanson Has no real or apparent conflicts of interest to report.
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Agenda
• UX History
• UX Engagement
• Socio-Technical Systems
• Complex Systems
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Learning Objectives • Identify gaps in communication between vendors and clients relative to UX
assessments and system optimization
• Examine closely the relationship between optimizing UX and obtaining the full benefit of HIT investment
• Describe methods and challenges of UX testing and evaluation
• Assess the impact of local configuration decisions on perceived UX
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http://www.himss.org/ValueSuite
More integrated User Experience through a solution lifecycle can have a significant impact on satisfaction for your organization and your patients.
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Human Factors & Ergonomics
Don Normal “The Design of Everyday Things”
Steve Krug “Don’t Make Me Think” Agile Manifesto
Alan Cooper “The Inmates are Running the Asylum”
Unifying the 2 Processes
Evidence of early Ergonomics
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Historical UX Engagement
End User Evaluation Client Validation Internal Evaluation
Process misaligned with optimal UCD process
• Knowledge of UCD
• Timing
• Access to Users
• Compressed & Late Research
• Limited Evaluations
• Disconnect
• The Gap
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End User Evaluation Client Validation Internal Evaluation End User Evaluation Client Validation Internal Evaluation
Limited • Access to Users • Engagement in the Solution Cycle
Historical UX Engagement
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Optimal UX Engagement
End User Evaluation Client Validation Internal Evaluation
User Centered
• Knowledge of UCD
• Timing
• Access to Users
• Early & Extensive Research
• Limitless Evaluations
• Connected
• Bridging the Gap
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Optimal UX Engagement
End User Evaluation Client Validation Internal Evaluation
Full and Continual • Access to Users • Engagement in the Solution Cycle
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Socio-Technical Systems
Complex Systems
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Software System
Social and Political Environment
Organizational Strategies and Goals
System Users
Business Process
Laws, regulations, custom, and practice
Organizational policies and culture
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Usability is an emergent property of a complex socio-technical system
Complex Systems are non-deterministic. That means that the same input will not necessarily generate the same output
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http://www.himss.org/ValueSuite
More integrated User Experience through a solution lifecycle can have a significant impact on satisfaction for your organization and your patients.