Utah State University HR | USU Resour… · Web viewWorking knowledge of three or four areas of...
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Human Resources Representative II Revised Date: 11/22/2017 JOB DESCRIPTION Job title: Human Resources Representative II Job Category: Non-Exempt PCLS: 50027 Salary Grade: D Summary Incumbents in the Human Resources Representative series provide HR transactional and HR technical support in one or more of the following functional areas: benefits, compensation, classification, employee relations, employment, recruitment, leave administration, HRIS, and training. Incumbents provide customer support; and review, approve, and process paperwork and electronic forms according to established procedures and timelines. Distinguishing Characteristics This is the mid-level, non-exempt classification. The Human Resources Representative II is distinguished from the Human Resources Representative I, in that incumbents in level II, have the knowledge and training to respond to inquiries from other employees and job applicants that are typically routine or well defined. Additionally, incumbents in level II demonstrate a working knowledge of two or more functional areas of human resources with an advanced knowledge/specialty in at least one area. Reporting and Supervisory Responsibilities The Human Resources Representative II reports to a Human Resources Specialist or Associate Human Resources Director. This classification has no supervisory responsibilities, but may train and guide less senior employees. Typical Functions 1
Transcript of Utah State University HR | USU Resour… · Web viewWorking knowledge of three or four areas of...
Human Resources Representative II
Revised Date: 11/22/2017
JOB DESCRIPTION
Job title: Human Resources Representative II
Job Category: Non-Exempt
PCLS: 50027
Salary Grade: D
Summary
Incumbents in the Human Resources Representative series provide HR transactional and HR technical support in one or more of the following functional areas: benefits, compensation, classification, employee relations, employment, recruitment, leave administration, HRIS, and training. Incumbents provide customer support; and review, approve, and process paperwork and electronic forms according to established procedures and timelines.
Distinguishing Characteristics
This is the mid-level, non-exempt classification. The Human Resources Representative II is distinguished from the Human Resources Representative I, in that incumbents in level II, have the knowledge and training to respond to inquiries from other employees and job applicants that are typically routine or well defined. Additionally, incumbents in level II demonstrate a working knowledge of two or more functional areas of human resources with an advanced knowledge/specialty in at least one area.
Reporting and Supervisory Responsibilities
The Human Resources Representative II reports to a Human Resources Specialist or Associate Human Resources Director. This classification has no supervisory responsibilities, but may train and guide less senior employees.
Typical Functions
1. Responds to telephone calls, emails, and walk-in customers to provide assistance with the Banner human resources information system (Banner HRIS), benefits, employment eligibility and status, etc.
2. Assists with Banner HRIS User Group meetings by preparing agendas, minutes, etc.3. Approves electronic personnel action forms (EPAF’s).4. Processes Extra Service Compensation forms.5. Processes and E-Verify’s incoming I-9 Employment Authorization forms6. Corrects and keeps Banner HRIS information up-to-date. 7. Performs corrective actions for Banner HRIS reports on a variety of human resources topics. 8. Scans, indexes, and files Human Resources forms.
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9. Researches job related information and drafts job descriptions in a consistent format.10. Assists users in navigating jobs website.11. Assists applicants with jobs website issues. 12. Drafts and edits recruitment notices, obtains approval from department, and posts in various
media.13. Works with departments to maintain current and accurate information in applicant tracking
system. 14. Performs miscellaneous job-related duties as assigned.
Knowledge, Skills, and Abilities
1. Basic knowledge of the Banner human resources information system.2. Basic knowledge of benefits offered to University employees such as short-term disability,
Worker's Compensation, Family Medical Leave Act (FMLA), medical and life insurances, flexible spending accounts, and other voluntary benefits.
3. Basic knowledge of the University’s classification and compensation structure.4. Working knowledge of three or four areas of human resources (e.g. benefits, compensation,
employee relations, employment, recruitment, and training) and an advanced knowledge of at least one area.
5. Strong organizational skills and ability to prioritize tasks. 6. Ability to maintain control, composure, and flexibility in a fast-paced environment with frequent
interruptions. 7. Ability to respond professionally to difficult and demanding customer service issues.8. Telephone etiquette skills.9. Skilled in the use of personal computers and related software applications. 10. Skilled in database and records management. 11. Ability to pay attention to detail.12. Ability to process highly confidential and sensitive personnel records in a professional and
confidential manner. 13. Ability to respond to requests and questions regarding personnel and payroll matters within
identified parameters.14. Ability to prepare routine administrative paperwork.
Minimum Qualifications
Two years of experience in human resources; or an associate degree/business administration certificate plus one year of experience in human resources is required.
Work Environment and Physical Requirements
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Human Resources Representative II
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Employees work indoors and are protected from weather and/or contaminants, but not, necessarily, occasional temperature changes. The employee is regularly required to sit and often uses repetitive hand motions. Employees nearly continuously listen, hear, and talk.
Fundamental Abilities
Within the scope and complexity of each position’s responsibilities, each incumbent is expected to possess and demonstrate the following abilities:
1. Communicating : Communicates effectively both verbally and in writing. 2. Problem solving : Analyzes information and evaluates results to select the best solution and solve
problems. 3. Monitoring : Measures performance of self; makes improvements and takes appropriate
corrective action.4. Critical Thinking : Comes to well-reasoned conclusions, solutions, and approaches to problems.5. Team Building : Works to create a team-based environment. Consistently demonstrates
cooperative behavior with colleagues, supervisors, and customers.6. Active Listening : Gives full attention when others are speaking; listens to understand, asks
questions as appropriate, and does not interrupt.7. Service Orientation : Actively seeks opportunities to help others.8. Conflict Resolution : Acts professionally when encountering customers who, at times, may be
frustrated.
Core Characteristics
As representatives of Utah State University and primary contributors to its mission, all employees are expected to demonstrate the following characteristics:
1.
2. Take initiative.3. Maintain confidentiality.4. Be accountable.5. Behave ethically.6. Be honest and trustworthy.7. Demonstrate a strong work ethic.
8. Be inquisitive.9. Be detail oriented.10. Be self-motivated.11. Efficiently manage multiple tasks.12. Be a team player.13. Be committed to improving USU.
Disclaimer This position description indicates the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive list of all duties, responsibilities, and qualifications required of employees assigned to the position.
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