Using Technology to Improve Street Operations - International Downtown Association Conference 2014
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Asset Registry and Management Customizable Mobile Forms Mapping and Location Reports and Accountability International Downtown Association 60 th Annual Conference and Trade show Using Technology to Improve Street Operations Break-out session Thursday 4 th 2014 (2:30-3:45)
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Mobile Workforce and Asset Management Software for Downtown Associations This workshop, delivered at the International Downtown Association 60th Annual Conference and Tradeshow, addressed common issues among Downtown Organizations, BIAs, and BIDs with respect to managing street operations and city assets. GeoPal_Asset_Map_ScreenshotWith shared experience from Times Square Alliance, Arts District Los Angeles, and Toronto Financial District (FDBIA) we will explore how to cost-effectively increase productivity of your street teams and 3rd party contractors. We will also learn how real-time management of the condition of city assets is critical for maintaining the well-being of your downtown areas. Our contributors represent downtown organzations that are both new and experienced, demonstrating how mobile technology can transform the quality of safety, maintenance, and promotion services for downtown areas. The workshop showcased the IDA Merit Award-winning GeoPal software solution, which has been configured to match the requirements of Downtown Organizations, BIAs and BIDs.
Transcript of Using Technology to Improve Street Operations - International Downtown Association Conference 2014
Asset Registry and Management
Customizable Mobile Forms
Mapping and Location
Reports and Accountability
International Downtown Association
60th Annual Conference and Trade show
Using Technology to Improve Street OperationsBreak-out session Thursday 4th 2014 (2:30-3:45)
Opening Introduction - 10 mins - Paul Coyle GeoPal
Times Square Alliance - 15 minutes - Carl Barchus / Tobi Abegunde
Toronto Financial District BIA - 15 minutes - Amy Harrell
Arts District Los Angeles - 15 Minutes - Steve Hillard (Streetplus)
Questions and Answers - 20 minutes
Format
Lack of Efficiency/ProductivityHigh admin time and costs due to manual processing & data re-entry from paper forms.
Slow ReportingReports take days or weeks to collate and create.
Difficult to Prove Work DoneLost, incomplete, or delayed paperwork = no proof of work done and value added.
Lack of City Asset RegistryNot able to accurately log locations or report and track issues associated with city assets.
Low Member ParticipationMembers need to clearly see the benefits of downtown association.
No Direct Link to City DepartmentsDifficult to accurately track KPIs against SLAs
Compliance with Regulation and LegislationSafety, Inspection Checks,Risk Assessments.
Issues with 3rd Party Contractors Difficulty to monitor performance and ensure consistent standards of third party contractor services.
Carl BarchusDirector of Public SafetyTimes Square Alliance
Using Technology to Improve Street Operations
TIMESSQUARENYC.ORGTimes Square Alliance – Department of Public Safety“Home of New York’s Most Helpful…”
1560 Broadway| Suite 800 |New York, NY 10036 | 212.452.5218
Carl BarchusDirector of Public SafetyTimes Square Alliance
Using Technology to Improve Street Operations
TIMESSQUARENYC.ORGTimes Square Alliance – Department of Public Safety“Home of New York’s Most Helpful…”
1560 Broadway| Suite 800 |New York, NY 10036 | 212.452.5218
Amy Harrell Operations Manager Toronto Financial District BIA
Asset Management System
100 King St. W. (First Canadian Place), Suite 5700Toronto, ON, M5X [email protected]
TorontoFinancialDistrict.com@MyTOFD
A Shared Asset for Toronto
• Canada’s premier business centre, with 200,000 workers.
• Includes Union Station, the PATH underground walkway and Canada’s five major banks and most prominent firms.
• The 15 square blocks of the Financial District make up less than 0.1% of Toronto’s land, but generates 6% of its property tax revenue and 15% of its jobs.
Public Realm Strategy
• A Tool to Raise Standards
• Investing in Toronto’s Future
• Room for Improvement
• A Collaborative Return on Investment
Asset Quality And Maintenance
Asset Management
• 3,600+ unique assets
• Includes type, address, GPS coordinates, City standard type, condition and photo
• Sortable by street, asset type and asset status
Project Planning
Issue Reporting
Resolution Performance
Resolution Performance
Resolution Performance
Next Steps
• Track issue resolution against resolution time as stated in by-laws.• Follow up with agencies regarding issues not resolved in a timely fashion.• Benchmark issue reports over time to identify areas requiring more
proactive enforcement.• Update asset inventory in summer 2015.
Amy Harrell Operations Manager Toronto Financial District BIA
Asset Management System
100 King St. W. (First Canadian Place), Suite 5700Toronto, ON, M5X [email protected]
TorontoFinancialDistrict.com@MyTOFD
Steve HillardPresident and Principal Atlantic Maintenance Corporation and Streetplus Company, LLC.
Manual vs Technology
EASTERN REGION154 Conover StreetBrooklyn, New York 11231Toll Free: 855-399-9600Fax: 718-222-4754Email: [email protected]
• Premier provider of clean, safe and friendly services
since 1991
• Corporate office located in Brooklyn, NY and regional
offices in Chicago, IL and Los Angeles, CA
• Currently provide services to over 50 improvement
districts and employee over 350 ambassadors
• Services include cleaning and maintenance,
landscaping, security and safety, hospitality, social
service outreach and technology
Streetplus Company, LLC
Manual vs Technology
Manual Data Collection and Reporting
•
•
•
•
•
• Enter
• Send
• Review
• Export
• Submit
• Clean, safe and friendly services account for 50-75%
of budget
• Rate payers and stakeholders require data to
measure “return on investment”
• Customer requires data to measure results
• Contractors requires data to manage operations
Why Implement Technology?
• Determine the need for technology for reporting and
data collection
• Develop service matrix, using input from management
plan or other documents
• Understand various products on the market
• Conduct thorough review to determine best fit
Process Used for Selection
• Planning conference calls to lay the
framework for desired outputs
• Select platforms that are important to your
organization
• Finalize structure
• Deliver training
• Begin using on the streets
Implementation
• Safety Hospitality program
• 16 safety ambassadors
• 24/7 program
• GeoPal implemented and used for data
collection and reporting
• Outputs used to compare Los Angeles
Police Department reporting to reported
incidents in District
Case Study - Arts District Los Angeles
Streetplus GeoPal Partnership
Steve HillardPresident and Principal Atlantic Maintenance Corporation and Streetplus Company, LLC,
Manual vrs Technology
EASTERN REGION154 Conover StreetBrooklyn, New York 11231Toll Free: 855-399-9600Fax: 718-222-4754Email: [email protected]
Questions and Answers Session
Times Square Alliance : Carl Barchus and Tobi Abegunde Toronto Financial: Amy Harrell LA Arts: Steve Hillard (Streetplus)
Asset Registry and Management
Customizable Mobile Forms
Mapping and Location
Reports and Accountability
IDA Break Out Session
Thursday 4th 2014 (2:30-3:45 )
Using Technology to Improve Street Operations
• Driving efficiency and productivity
• Proving work completed to stakeholders
• Ensuring regulation compliance
• Leveraging real time customizable reporting
• Increasing member participation
• Reporting and tracking issues associated with city assets
• Linking to city departments (311 and 211)
• Managing third party contractors
Introduction
Triangle of Needs
Quality
Expectations Visability
