User Manual - MicroBXmicrobx.de/english/microbx.pdf · 2019-12-20 · Raw data is what you get...

Phone Traffic Analyser

Logging and Reporting of Phone Call Data

From your Telephone System

User Manual

Copyright © 1992..2018 by MicroBX GmbH (Germany). All rights reserved.(www.microbx.com)

MicroBX Call Logging Manual 2

ContentsInhaltsverzeichnis

Phone Traffic Analyser........................................................................................1From your Telephone System.......................................................................................1

User Manual...............................................................................................................1

Chapter 1 Introduction....................................................................................................5Starting the Programme.......................................................................................................5

Shutting Down......................................................................................................................5

Chapter 2 Logging The Calls..........................................................................................6

Raw Data Option......................................................................................................................6

Translated Data (Menu Option)................................................................................................7

Submenu (Right-Click).........................................................................................................7

Keep display updated: )........................................................................................................8

Help (Button)........................................................................................................................8

Alarm Option (Menu Option)....................................................................................................9

Setting Alarms and Colours..................................................................................................9

Rate Information (Menu Option).........................................................................................10

Invoice Pricing (Check Box)...............................................................................................10

Long Names (Check Box)..................................................................................................10

Chapter 3 Processing the Data....................................................................................11

Reports (Menu Option)...........................................................................................................11Report Type................................................................................................................................... 11

Moving Between Reports...................................................................................................18

Entering the Parameters....................................................................................................18Title................................................................................................................................................ 18Time............................................................................................................................................... 18Duration......................................................................................................................................... 18Price............................................................................................................................................... 19Date/Auto date............................................................................................................................... 19Ring Time....................................................................................................................................... 19Number.......................................................................................................................................... 19Exclude.......................................................................................................................................... 19Trunk Line...................................................................................................................................... 19Extension....................................................................................................................................... 19Account Code................................................................................................................................ 19Call Type (Check Boxes)...............................................................................................................19More Options (Button)....................................................................................................................20And even more options:................................................................................................................. 20More on Reporting/Excluding Numbers.........................................................................................21

Display Report (Menu Option)................................................................................................22

Print (Button)......................................................................................................................23

Adjusting Columns (More>> Button)...................................................................................23

Print Manager (Menu Option).................................................................................................23

Selecting Reports...............................................................................................................23

Font Size............................................................................................................................24

(Printer) Set up (Button).....................................................................................................24

(Print) Selection Only (Button)............................................................................................24

(Print) All Reports (Button).................................................................................................24

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(Print) Rates Table (Button)................................................................................................24

Selecting a Report File (Menu Option)...............................................................................24

Editing All Reports (Button)................................................................................................25

Deleting Reports (Menu Option).........................................................................................26

Scheduled Printing (Menu Option).........................................................................................27

How to Set it Up.................................................................................................................27

Chapter 4 Nuts and Bolts..............................................................................................28

Options: Rates and Fees (Menu Option) – can be Password Protected.................................28

Editing the Pricing Parameters...........................................................................................28

Conceal Last 4 Digits (Check Box).....................................................................................28

Conceal Pin in Number (Check Box)..................................................................................28

Conceal Account Codes (Check Box)................................................................................28

Recalculate Prices (Button)................................................................................................29

Editing Your Company Database...........................................................................................30

Names Associated with Phone Numbers (Menu Option)....................................................30

Extension Names (Menu Option).......................................................................................30

Account Codes (Menu Option)...........................................................................................31

Groups (Menu Option)........................................................................................................31

Lists (Menu Option)............................................................................................................31

“One Off” Expense Items (Menu Option)...........................................................................33

Recurrent Expenses (Menu Option)...................................................................................33

Installation (Menu Option) – can be Password Protected.......................................................34

Port Parameters (Baud and byte format)............................................................................34

Send Test Data (Check Box)..............................................................................................34

PABX Parameters (Menu Option)......................................................................................35

PABX Type.........................................................................................................................35Find Extension and Trunks (Button)...............................................................................................35RTC (Check Box)........................................................................................................................... 35MCU Pulses (Check Box)..............................................................................................................35Connect Time (Check Box)............................................................................................................35Trunk Access Codes (Check Box).................................................................................................35Buffer Box (Check Box).................................................................................................................35Slave PABX (Check Box)...............................................................................................................36Send ACK (Check Box).................................................................................................................36

System (Menu Option).......................................................................................................37Passwords (User Owner and Installation)......................................................................................37Data file Location (Button)..............................................................................................................37(Licensee) Details (Button).............................................................................................................38Import Data (Button)......................................................................................................................38

How Do We Cost Calls?.........................................................................................................39

The Grace Period...............................................................................................................39

The Rates Table.................................................................................................................39

Using More Than One Telecom Provider...........................................................................39

Network Installations..............................................................................................................39

Internet and e-mail.................................................................................................................40

More On Watchdogs..............................................................................................................40

Micro-BX For DOS.................................................................................................................41

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MicroBX Hotel Version...........................................................................................................42

Installation and Configuration.................................................................................................42

Usage.....................................................................................................................................42

Check-in/Check-out............................................................................................................43

The Accounts Window........................................................................................................44

Menu Tree for MicroBX..........................................................................................................45Files...............................................................................................................45Call Monitor...................................................................................................45Reports..........................................................................................................45Info ...............................................................................................................46Options..........................................................................................................46Hotel..............................................................................................................46

Index................................................................................................................................47

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Chapter 1 IntroductionThank you for choosing Micro-BX for your call logging requirements. A programme, startingfrom humble beginnings in 1991 has become one of the most powerful tools to record and ana-lyse your phone call data. And if you are the typical customer, expect to reduce your monthlyphone bill by 35% or more.

Call logging is typically divided into two distinct areas. The logging, which includes the cap-ture and interpretation of the data supplied by the PABX comes first. Then once you have thedata, you need to process the information into reports for distribution to individuals or heads ofdepartments etc.. This manual is, therefore, divided into these two logical sections. Chapter 2deals only with the capturing of raw data and “cooking” it. This includes setting alarms for cer-tain conditions and some more general information available to the user.

Chapter 3 deals with processing the call information that you do at set intervals (daily,weekly, monthly etc.) and how you set up your reports, display them on screen and print them.Also discussed here is how to automate many processes. For example, setting the system toautomatically print your weekly reports every Monday morning and 04:00.

Chapter 4 titled ”Nuts and Bolts” deals more with technical details that your IT managermay want to familiarize himself with. This includes the Owner options and Installation options.

Starting the ProgrammeYou would not normally have to do this since the programme should start automatically whenyou start your computer. However in some network installations, the programme can be used tomonitor the logging system remotely. In these cases, you may have to start the programmemanually by going to Start/Programs/Telephone Management/Logging Programme. You wouldalso do this if the programme is exited normally and you want to restart it.

Shutting DownBecause the programme assumes that the logging computer should not be shut down to pre-vent calls being logged, it issues a warning and will also prompt you for the Owner Password, ifthat is set.

Are you sure you want to exit MicroBX?

If you are running the programme from a remote computer to monitor the logging computer, thisdoes not apply.

Please note that the data in the examples shown in this manual are fictitious. Also, the logo ofany companies shown in the screens belong to their respective holders. Your installation mayshow the generic MicroBX logo or a strategic partner/dealer logo associated with your area.Back to Contents

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Chapter 2 Logging The CallsThis chapter deals with the logging aspects and what you can expect from it. The processing ofthe information is discussed in detail in the next chapter.

Raw Data OptionBelow is a typical example of what you would see in the Raw Date (Menu Option). Each time acall is made and terminated, you PABX will transmit the raw data of the call to the computer.

Typical Screen of what your raw data looks like

Raw data is what you get directly from the PABX into the PC. If you had a serial printer and con-nected the PABX directly to it, this is precisely what you would get on the printer. DifferentPABXs have different output formats. Thanks to call logging software, you do not have to botheryourself with trying to interpret this data. The software “understands” the raw data language andconverts into a readable format called cooked data.Back to Contents


Translated Data (Menu Option)Micro-BX takes the number dialled and identifies the destination (local, town, country, mobilenetwork etc.). From the duration and the destination, it is able to calculate the cost of a call.Also, it will know from which extension it was made. And if the PABX supplies transfer informa-tion, the software can also determine the transfer history of the call.

The cooked data looks more intelligible than the raw data. Note the place and price columns.

Submenu (Right-Click)When calls are coming through and you recognize the number, you are able to associate aname with it. Then when that number is dialled again, the name rather than the number will bedisplayed on the screen. Highlight the call and then double-click or right-click on the call. A sub-menu appears with the following options:

Reset columns ;for the grid ‘Translated Data’Save columns ;for the same gridEnter aliases ->

Extension ;long and abbr. Name for Extension Phone Number ;name to replace a phone number

Account ;customer codePrint cash slip ;cash slip for a single callAssign call to room account ;hotel version: book a lobby call to a guestMemo ;write a memo for this phone number

The alias submenu looks like this (extension and account code menus are similar):

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Keep display updated: ) normally, you see phone calls on-line scrolling on this screen. But if you select a call with themouse, the display stops scrolling so you can look at this call and modify its names. When youare done, click on this check-box, so that the calls scroll again. Of course they are recorded,even when the display is not updated.

Help (Button)General help can be found on the programme by pressing the Help button or pressing <F1>.Back to Contents

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Alarm Option (Menu Option)Make the programme behave in certain ways based on the type of calls coming in. You can alsoset the invoice pricing a displaying of long extension names in the cooked data.

The Alarms Technical Screen Options

Setting Alarms and ColoursWhile calls are coming in, Micro-BX can set certain calls (such as calls to mobile phones) toshow up as blue and international calls as red. Also, if calls over a certain duration or cost limitcome in, the programme can beep. And if calls are made from an extension or group of exten-sions, it can also alert you by the options shown below. You can set up to 10 different alarmconditions.

Actions that can be taken on special calls

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Note that you can also run a programme (mbxalarm.bat) that can activate anything. For ex-ample, you could run a programme that would generate an email or send an SMS message tosomeone’s mobile phone. The file “Mbxalarm.bat” needs to exist in the MicroBX directory.

Rate Information (Menu Option)

If you want to know what it costs you to phone a certain number, click on the Rate Informationoption. The box below will be displayed. Here you can type in the starting digits of the number.Micro-BX will automatically identify the destination and give you two prices (roughly estimatedper minute) for peak and off peak times. If you check the Selling Price box on, you’ll see yourselling price instead of the telecom price.

What are you paying for your calls?

Invoice Pricing (Check Box)Under OptionsRates and Fees (Menu), you can set the telecom price as well as your ownmark up price if you are on-selling your telephone time. Checking the Invoice Price box onmeans that when you view calls in the cooked data (Menu Option), it shows the selling pricerather than the telecom price.

Long Names (Check Box)Extensions can have both a short name, (often not used in large installations, but would typic-ally be a person’s initials in small installations), and a full/long name, typically the full name of aperson. See OptionsAlias ListsExtensions (Menu Option) for details. If you check LongNames on, the long names rather than the short names will be displayed in the translated data(Menu Option).

That covers the logging side of the programme. What follows in the next chapter is how to getthe information you want from the system.Back to Contents

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Chapter 3 Processing the DataMicro-BX, although not the most flexible programme in terms of output options, nonetheless hasa very clean interface to make it as efficient as possible in producing reports. You define reports, which are then saved to a file on your computer. You can have different filesfor different occasions (such as: regular print, or special observations), and every file may con-tain many reports. When you install the system first, it comes with a couple of standard reports.You may use these or rather create your own.

When you click on the Menu Option ‘Reports’’Create Report’, you get a choice of what kind ofreport you want to create. In this chapter we show you what the different report types do andwhat they look like.

When you have created your report, the system prompts you to save, display, and also print it.

Finally, we discuss scheduling your reports and totally automating the process if you have theneed to look good in the office while you are actually sleeping late or have gone out cycling.

Reports (Menu Option)When you create a new report, the system asks you what kind of report it is to become. Hereare the different types of reports:

Report TypeThe report types supported are as follows

1. Full Details: This gives a chronological record of all the phone calls made during areporting period, giving all the details of each call. If you are printing for a group of exten-sions, the extensions are collated in numerical order of extension number.


Full details on one extension (more options can be displayed and printed).

2. Totals Only: This reports on the total number of calls, time and cost. If you are re-porting the totals on a group of extensions, each extension is listed separately. Note thatyou should check the form feed check box off if you want the extensions in a group to re-port on one page. Otherwise it will use one page per extension. And since it producestwo lines per extension, this is a little wasteful.

3. Numbers Sorted: This can be a long report. It reports all the numbers dialled fromyour system in numerical order. For each number dialled, it will give the total cost associ-ated with that number, the total time spend dialling that number and how many times itwas dialled. This is a bar chart.

4. Numbers by Time: This is a one page report of the top numbers dialled in terms oftime spent dialling these numbers. For each number dialled, it will give the total cost as-sociated with that number, the total time spend dialling that number and how many timesit was dialled. This is a bar chart.

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Numbers sorted by total duration.

5. Numbers by Cost: This is a one page report of the top numbers dialled in terms ofcost. For each number dialled, it will give the total cost associated with that number, thetotal time spend dialling that number and how many times it was dialled. This is a barchart.

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Numbers dialed sorted by cost (see the sorting of the left column)

6. Extensions Sorted: This lists all your extensions or a group of extensions in numer-ical order of extension. For each extension, the total cost, total number of calls and totaltime spent on the phone is given. This is a bar chart.

7. Extensions by Duration: This is a one page report. This lists all your extensions or agroup of extensions in numerical order of duration. For each extension, the total cost,total number of calls and total time spent on the phone is given. This is a bar chart.

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Extensions sorted by duration (see the sorting in the right column).

8. Extensions by Cost: This is a one page report. This lists all your extensions or agroup of extensions in numerical order of cost. For each extension, the total cost, totalnumber of calls and total time spent on the phone is given. This is a bar chart.

9. Longest Calls: This is a two page report of the longest calls, listed in full details andsorted by time.

10. Most Expensive Calls: This is a two page report of the most expensive calls, listed infull details and sorted by cost.

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11. Duration Bar Chart: This gives you a distribution chart of the duration of your calls.

A typical Duration Bar Chart.

12. Cost Bar Chart: This gives you a distribution chart of the cost of your calls.

A typical Cost Bar Chart.

13. Operator Response: This gives you a distribution chart of the length of time it takesfor the operator to answer incoming calls. Need an excuse to fire your receptionist?

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14. Line Occupancy: This gives you a distribution chart of the call densities during theday. It illustrates very clearly when you have busy and quiet times during the day andwhen it’s best to get someone to assist with the tireless folk who answer your calls.

A typical Line Occupancy Chart. Note the 10:30 and 14:00 peaks. Busy times! Who’s working late?

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15. Trunk Usage: A bar chart giving each trunk use (including the total cost of calls oneach trunk which you can compare with your telecom bill) and the percentage distribu-tion.

How your phone calls are distributed through your telecom lines.

Daily Statistics: This gives you a break down of the phone statistics for each day during your re-porting period. For each day, you get the total cost as well as a bar that is sized relative to theother days in the reporting period.

Here’s just one example of a report form (a collated detailed report per extension).

Moving Between ReportsWhile you are in Report Forms (Menu Option) you are able to page through the reports by click-ing the Up and Down arrows next to the box that displays the number of the report (top right). Ifyou have made any changes to a report, you will first have to confirm whether you want to keepthe changes or discard them.

Entering the Parameters

TitleThis is an arbitrary title you would use to identify the report as unambiguously as possible. Tryto avoid writing long stories though.

TimeYou can narrow down the calls you want to see that were made at a certain time of day such aslunchtime or after hours. Enter the start and end time of the period you are interested in. By de-fault, the time is set from midnight to midnight.

DurationYou can put in a minimum and maximum duration of the calls you want to report on. If you arenot interested in calls less than one minute, enter 00:01:00 in the left time field.

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PriceYou can view calls that are only over a certain price. If, for example you only want to see callscosting more than $10, enter 10.00 in the left price field.

Date/Auto dateMicro-BX comes with handy preset date ranges that are determined at the time of printing. Forexample, if you select “Last Week” as your auto date, the programme will always print last weekas the date range. It first looks at the computer’s time and date to determine when last weekwas.

If you select “Manual Input” in the auto date field, then you are able to edit the from and todates to any dates you desire. The date format will automatically adjust itself to your interna-tional settings (under the Windows control panel).

Ring Time

16. If you select incoming but not outgoing calls, the Ring Time fields can be edited.Some PABXs report the time an incoming call was ringing for before it was answered.Nasty one this since you can then fire your receptionist if you think his/her response timeis not up to scratch.

NumberYou can report on one number (or an area code). Double clicking in this field will bring up a listof numbers in your database. You may also enter several numbers: 017,015,016With some PABX, notably Panasonic, you can also filter incoming call by their DDI-number. Inthis case, you must click ‘Incoming Callee Number’ on the tabulator ‘Options’

ExcludeYou can exclude a number (or an area code) from being reported by entering the number in thisfield. Double clicking in this field will bring up a list of numbers in your database.

Trunk LineThis represents the physical telecom connections to your PABX. Leaving it empty (default) willreport on all trunk lines. Enter the trunk line number to only report on one line if you need tomake a comparison with your telecom bill which is usually separated by line.

ExtensionYou can report on one extension or a group of extensions as defined in your company data-base. To pick from a list of extensions, simply double click in this field to bring up the list.

Account CodeIf your installation is using account code dialling for any reason, you can either report on one ac-count code or you can produce a collated report per account code by setting this field to“EACH”. You can also double click in this field to bring up a list of account codes to choosefrom.

Call Type (Check Boxes)Check boxes for incoming, outgoing and answered/unanswered calls.

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More Options (Button)

And even more options:

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Check boxes for using the billing (invoice) price in the report, concealing the last three digits ofeach number (for privacy reasons), using long names for the extension in the call, and morecheck boxes for printing a header and using a form feed between extensions. If you are report-ing on a group of extensions, each extension will start on a new page if the form feed ischecked on. You would normally turn form feeding off is you are printing totals only for a groupsince each extension only requires two lines. There is also a check box to print the report to atext file instead of to the printer. This text file is in a “delimited” format that you can read in with aspreadsheet.

Finally, you can select which of the fields of a call record should appear on display or be printed.These options are saved and used in the future, whenever you display or print this report.

More on Reporting/Excluding NumbersIf your trunk access code is “0” and your international access code is “00”, then you can limit thecalls to domestic trunk calls by putting “0” in the Number field and “00” in the Exclude field. Sim-ilarly, if you only want to report on local calls, you would leave the Number field blank and enter“0” in the Exclude field.

Naturally, if you want to report on all out of town calls, you would put “0” in the number fieldand leave the Exclude field blank. And likewise, for international calls only, you would put “00” inthe Number field. You may need to sit back and logic this out for yourself.Back to Contents

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Display Report (Menu Option)You will sometimes prefer to display calls on screen rather than using up paper to print a report.So this is where you would come. Except for when you have collated reports (per extension),the information seen on the display is exactly as you would see it on the printer. Collated reportsare not collated on the screen when displayed.

You are able to adjust the column order and widths by clicking and dragging with thecolumn headers.

In the following screen we have an example of extensions sorted by time. Sorted reportssuch as these have a special property when displayed them on screen. If you double click on aline, Micro-BX will create another report behind the scenes that will drill down through the data.For example, double clicking on any of the lines below will create a report on numbers sorted bytime dialled by that extension. Then double clicking on any of the numbers in the subsequentscreen will generate a report for all extensions dialling that number. You can then later removesthe reports in the Print Manager (Menu Option).

Another property of these sorted reports is that you can click on the column headers to re-arrange the sorting order. For example, if you clicked in the price column header, the report willthe sort itself in order of cost. The same goes for the extension (Alias Name) column.

Viewing a report on the screen (Count=number of calls, Min.=number of minutes).

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Print (Button)This is a shortcut button to print your report once you have seen the results on the screen.

Adjusting Columns (More>> Button)If you have made changes to the column layout, this is where you can come to make thechanges permanent. Click on the More>> button (or right-click on the bar grid) and then click onthe Save Columns button followed by Close. You can also change details of a highlighted callwith this option by entering the name associated with the number dialled as well as the short/long name of the extension.

Back to Contents

Print Manager (Menu Option)When you have edited your reports and are happy with them, you seldom have to edit themagain. This is the Option you will mostly frequent to get your reports out.

Print Manager has the following submenus:

Selected Reports Print all Reports Print Rates Table Scheduled Print Printer Font Printer Setup Abort Printer

When you opt to print ‘Selected Reports’, you will get the following screen from which youcan select. In the example screen below, you will see a list of reports that are usually set up foryou at install time.

The Option you will come to most often when producing your reports.

Selecting ReportsYou can highlight one or several reports you see in the list on the right hand side of the displayby using standard Windows navigation techniques. For example, if you highlight the first reportand then hold the shift key down while clicking on any report below it, all the reports betweenthe two reports you clicked on are selected. You can also select discreet reports not adjacent toeach other by holding down the Control key while clicking on the reports you wish to select.

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Font SizeThis is a standard Windows printer font dialog. You may have to experiment with this to find theoptimum font size for your printer. You need to pay particular attention to this font scaling if youprint over a network to several types of printers. Always make sure that you keep the font sizingin the picture.

(Printer) Set up (Button)Simply what it says. It allows you to select and set up the printer you will be using during a par-ticular printing session.

Setting up the printer uses standard Windows routines.

(Print) Selection Only (Button)We mentioned above how to highlight or select reports. Well, when you press this button, theprogramme will print only the report you have selected, one after the other.

(Print) All Reports (Button)This button prints all the reports in the list regardless of whether you have selected them or notas mentioned above.

(Print) Rates Table (Button)This will print a Table of all the destinations in the rates table and the cost of calls to these des-tinations. It gives costs in currency per minute. Also, it lists the duration per metered call unit toeach destination. You are able to select whether you want to print the telecom prices or your in-voice prices. You can also send the costing data to disk for importing into a spreadsheet.

Selecting a Report File (Menu Option)You can have several report files that contain report forms. For example, you may have differentweekly and monthly reports. This allows you to select any report form file you wish to work on.

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Selecting a report forms file.

If you enter an name that does not already exist, the programme will ask you whether you wishto create a new file. If you do, it will create an empty file to which you can add reports.

Create a new report forms file, yes or no.

Editing All Reports (Button)This is a powerful option to change parameters in all the report forms in the file you are currentlyworking on. The options are the date, price, time and duration ranges. Simply change any of theparameters in the Options shown below and then press the OK button.

Making global changes to all reports in the current file.

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Deleting Reports (Menu Option)This will prompt you to select and then delete all the reports you have highlighted.

You still have a chance to back out of this one.

Back to Contents

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Scheduled Printing (Menu Option)We promised to make you look good in the office even though you are sleeping late. Scheduledprinting will do this for you.

Scheduled printing (current set to print weekly reports on Mondays and monthly on 1st of the month).

How to Set it UpDie Berichte die Sie regelmäßig und automatisch drucken wollen, sollten einen derfolgenden Namen haben: “monat.csv”, “wochendruck.csv” ,oder “tagesbericht.csv”.Weiter oben wurde erklärt, wie Sie solche Dateien erzeugen können.Überzeugen Sie sich durch Probieren, ob die Berichte die Sie erstellt haben wirklichdie sind, die Sie jeden Tag oder jeden Monat haben wollen. Prüfen Sie insbesonderedie Gesprächsdaten!Schließlich öffnen Sie dieSystemsteuerung → Verwaltung → Geplante Tasks (oder WIN7:'Aufgabenplanung')und finden einen Dialog ähnlich diesem:

Note that the Micro-BX week runs from Sunday to Saturday. Also printing a report for “Yes-terday” on a Monday will include calls from Friday to Sunday.Back to Contents

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Chapter 4 Nuts and BoltsThis chapter is more concerned with the technical aspects of the programme. The normal usermay want to stay clear of here and rather let the IT manager worry about this subject matter.

Options: Rates and Fees (Menu Option) – can be Password ProtectedHere you can do some maintenance. You can change the meter call unit price (buying andselling), sort and recalculate the calls records and well as set some flags. It is also the onlyplace from which you can exit the programme.

Options configurable options.

Editing the Pricing ParametersSimply put in the prices (in cents). MCU (metered call unit) buying price is the minimum priceyour telecom company charges you for local calls. Selling price is what you on-sell the tele-phone charges if applicable. The Grace period is the cut off time for a local call before Micro-BXstarts charging. Anything shorter than the grace period will not be charged.

The handling fee is added to every call when you a displaying or printing calls using the in-voice pricing. This is in cents.

Conceal Last 4 Digits (Check Box)If the phone data is sensitive (like your office is full of spies), you may not want the full numbersto appear on the screen and on reports. Checking this box on will mask the last for digits of thephone number and replace them with “XXXX”. Micro-BX will, however, cost the calls correctly.

Conceal Pin in Number (Check Box)You may have a system in which you have to enter a pin number to get an outside line. This pinnumber is usually unique to each user and different access privileges may apply between indi-viduals. Therefore, you may want mask the pin codes so that users are unable to learn the pincodes of other users.

Conceal Account Codes (Check Box)You would typically use account codes to cost projects or cost calls you make on behalf of cer-tain clients (a law firm springs to mind). You are able to prevent the account code numbers fromappearing on screen and on reports. The account codes will be masked by a string of “X”s.

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Recalculate Prices (Button)This allows you to change the price and then update the call records retroactively. When youpress this button, you are prompted for a date range that you want to update. This process cantake some time depending on how far back you want the changes take effect and how big yoursystem is.

From when to when do the new prices take effect?

Back to Contents

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Editing Your Company DatabaseYou are able to enter the names of your employees, put them in departments or costcentresand identify phone numbers that are dialled on a regular basis by name. When you press theAlias Names button (shown above), you start an editor where you can enter all this information.

Names Associated with Phone Numbers (Menu Option)You can have as many names corresponding to phone numbers as you like. But keeping the listdown to the most frequently called numbers is recommended. Putting in too many names canbe overkill and you want to avoid the extra work (if you like sleeping late).

Names associated with phone numbers.

Extension Names (Menu Option)Extensions can have both a short (abbreviated) name and a long name. In small companies youcould have the person’s initials (up to four characters only). Large companies usually do not usethe short name feature. The long name (right most column) can be up to 17 characters long.Usually the full name or job name of the person is listed here.

Notice in the example below, the first four lines do not have extension numbers in the leftfield. This is because they are group names discussed below.

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What the extension list looks like.

Account Codes (Menu Option)

Groups (Menu Option)Groups of extensions can be departments, costing centres or anything else you desire. A groupconsists of a short name (abbreviation) of up to 4 characters, a long name and a list of associ-ated extensions.

The screen for editing groups of extensions.

Lists (Menu Option)You can have a list that contains several telephone numbers. For example, you could put allyour suppliers into a list or lists. Then you can general create a report for calls made to thesenumbers. (The list name is inserted in the “Number” field.)

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Having numbers assigned to lists.

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Expense Items (Menu Option)You can allocate recurrent or one-off expenses to extensions if you wish. For example, you maywant to charge for installing equipment (does not have telephone stuff, of course) and services.

Items charged only on the next report for these extensions.

The top expense ('Long-time') is of type 'M' and therefore charged monthly, 'D' is charged daily.Expenses are added to an extension report each time it is printed.

In the column 'Ext' you state either the extension or cost centre to which this expense is tobe applied.

There is also the type 'N' (Night), which is applied only for every whole night, whereas 'D' isapplicable already for a day that was only started.

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Installation (Menu Option) – can be Password Protected

When you need to make physical and mental changes to the system.

This scours the Windows hardware and updates the serial ports it finds and displays the inform-ation in the list on the left. Also, if any interface receives data while you are looking at this win-dow, you will see them displayed in the ‘data’ field.

Port Parameters (Baud and byte format)Set the baud rate according to information from the PABX. Likewise, set the parameters accord-ing to he PABX documentation. Press the Apply button to make any changes take effect. Totest whether you have the correct parameters, watch the Data field and see if the data comingin from the PABX looks OK. Any parameters set by the PABX can be matched by the pro-gramme. It is usually a good idea to use the default settings of the PABX. That way, if a techni-cian resets the PABX for any reason (happens at inconvenient times), the data will still be readcorrectly when it comes back to life.

Send Test Data (Check Box)This is to allow you to test the serial port Micro-BX is using. It sends out the string, “the quickbrown fox jumped over the lazy dog”. If you put a loop back connector onto the serial port, thestring should appear on the screen in the Raw Data in a continuous stream of lines.

OK-ButtonOnce you see valid data on one of the ports, select this port with a mouse-click and leave themenu with OK.

At this point, a service application will be installed ('MBXSerial'), which does all recording fromthe selected serial interface, and starts automatically whenever the computer is booted.If you re-enter the menu 'Communication Interface', this service is stopped and restarted on exit.

Details: the name of the executable file of this service is 'MBXSVR.EXE', and it contains the ser-vice MBXSERIAL.You may check on it using the Windows service control manager.

While the service runs, it tries to determine the end-of-line character that is used by your PABX.

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It can control more than one serial port. In this case, you can not use the menu to do the config-uration: rather, configure the first port from the menu, and then you need to open SERMON.INI in Note-pad. Check for the parameters 'portname' and 'settings'.

This is an example showing the parameters for the first port:

portname=COM1settings=2400,n,8,1

For the following serial ports (up to 8) you must create the following parameter sets:

portname1=COM2settings1=2400,n,8,1

portname2=COM3settings2=2400,n,8,1

and so on..!

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PABX Parameters (Menu Option)

Modifying PABX settings.

PABX TypeMicro-BX supports a range of PABXs and you must choose the one that most closely resemblesyours. The programme contains rules for interpreting the raw data which is unique to each typeor model of PABX. If your PABX is not listed here (the list is alphabetical), then you must con-tact us for instructions.

Find Extension and Trunks (Button)If you already have data accumulated, Micro-BX is able to scan the data a compile a list of trunklines and extensions. It then inserts this list into your company database which you can thenedit (Owner Options/Alias Names).

RTC (Check Box)If your PABX has an unreliable clock that wanders or resets after a power outage, it’s best touse the computer’s Real Time Clock to put the time/date stamp on the calls. Otherwise yourdata may become meaningless (or rather, your reports will generate a lot a questions).

MCU Pulses (Check Box)If your telecom provider sends Meter Call Unit pulses that your PABX can detect, then Micro-BXshould use these pulses to calculate the prices of the calls. This would give you very accuratecosts. This information is, unfortunately, not available in most installations – not by telecom con-strains, but mostly because a PABX with this detection capability would be expensive by com-parison.

Connect Time (Check Box)Some PABXs are able to detect tones from the telecom provider when a call gets connectedand terminated. Then the duration of a call supplied by the PABX is precise and Micro-BX cangive very accurate costing of the call. Like MCU pulses, most installations do not have this fea-ture.

Trunk Access Codes (Check Box)Some PABX can report whether a call was dialled using a ‘9’ or a ‘0’ to obtain an outside line. Ifthis is reported, we may or may not want to use it.

Buffer Box (Check Box)This refers only to one special model of buffer box and your dealer should know what to dohere. Most buffer boxes are transparent to the call logging system and you do not need to checkthis box on if you have one installed.

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Slave PABX (Check Box)If your PABX is connected to a “mother” PABX, you have to typically dial 2 digits to get an out -side line. Micro-BX needs to know this so it can strip the first digit it encounters in the numberfield.

Send ACK (Check Box)Some PABXs and buffer boxes need an acknowledge (software handshake) from the PABX atthe end of every call transmitted. If you think yours is such an installation, check this option on.It does no harm to enable this feature even if your PABX does not require it. Most PABXs do notrequire an ACK.

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System (Menu Option)

The System screen.

Passwords (User Owner and Installation)It only makes sense to set the User Password on a remote computer that is not logging thecalls. The Computer on which the calls are being logged should be allowed to start up unatten-ded. But the Owner and Installation Password restrict access to these Options.

If you forget the passwords, your dealer can correct the problem (sorry, not over the phone)and charge you a fortune.

Data file Location (Button)You can work with several data files, (you may have more than one logging computer and morethan one PABX on your network). This option allows you to select a data file to work on for re-ports.

Want to have a look at a different phone record file?

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(Licensee) Details (Button)

When Micro-BX is first installed, it runs in “demo” mode for 6 weeks before expiring. Each in-stallation requires a unique code to make the installation permanent (and to stop it expiring).This code is entered here. The lock code is generated for you and is unique to your hard disk.

The details of your installation.

If you have downloaded the programme from our website, you need to mail us the lock code aswell as your company name, phone number (including the area code) and PABX type. Pressingthe Copy button will copy these details to the clipboard which you can then paste into an e-mail.After we receive your payment, you will be sent the activation code (which replaces “DEMO”)and everyone will be happy.

Import Data (Button)You can import data (raw data from the PABX) at any time. Typically, one would do this if youhave recorded data with another programme. For example, before installing Micro-BX, you mayhave used Hyper terminal to log your data to disk. You can then use this feature to get up anrunning with data you already have.

Getting the filename of the data you want to import.

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How Do We Cost Calls?Some systems provide metered call units and if Micro-BX knows the cost of a unit, it is able tocalculate the cost very accurately. Also, on some systems, the precise connect time of a callcan be determined and again, provided the rates Table is up to date, the programme can costcalls accurately. Unfortunately, the real world is often different. Most installations are connectedto PABXs that are not capable of dealing with meter pulses or reporting precise connect timesfor the calls. Also, quite often, even if you have meter pulses enabled, your PABX may be con-nected to several telecom providers that have different meter pulse prices.

The Grace PeriodIf the PABX cannot report the precise connect time of a call, it usually supplies the total time theline was used during a call. This would include the polling, dialling and waiting for the call to beanswered by the third party. But not all call get through and some calls take longer than othersto get answered. Therefore, we employ a grace period system and assume a certain amount oftime taken to get a call through depending on the destination.

For example, if we have a grace period set (see Owner Options (Menu Option)), of 25seconds for local calls and the PABX reports a duration of 00:02:35, then the call is only calcu-lated on 00:02:10.

Usually, the grace period can be set by the user for local calls. Other grace period are lis-ted in the rates Table applicable to your area. Normally, one takes longer to connect to out oftown or international calls.

The Rates TableMicro-BX needs a rates Table for every location where it is installed. Listed in this Table is thepulse rates for all the possible destinations you can dial. When your telecom company changesit’s pricing structure, the rates Table needs to be updated. Normally, the dealer in your area willadjust the rates Tables as needed and then post them on the web. They can be found on www.-microbx.com. When you download the correct rates Table (nrates.mbx), you need to copy thisfile into the c:\phone\data directory of the machine where the logging is taking place.

Special rates Tables can be written for you if you have special requirements. For example,you may a run a small hotel (we have a nice add on for you!) and want to simplify the call cost-ing to make it easier for guests to calculate how much a call will cost. You may want to cost alldestinations in minute intervals instead of the pulse intervals that your telecom supplier uses.Your dealer can help you here.

Using More Than One Telecom ProviderIt is possible for Micro-BX to cost calls that are charged from different telecom providers. For ex-ample, in addition to the normal telecom connections, you could have cell phone lines cominginto your PABX to provide least cost routing (when calling cell phones on that network). This in-formation needs to be put into your rates Table and your company database by your dealer.Yes, you will have to pay extra for this service.

Network InstallationsMicro-BX is fully network compatible. You are able to log the calls on one computer and thenview the data and print reports on another computer or computers.

In order to run MicroBX on a network client, you must first install it on the server. Next, create adata share on this server for the MicroBX data directory, usuallly ‘c:\microbx\data’. The clientuser must have read- and write-rights in this share. This done, the user must log in on his client comuter and look for the share using Windows Ex-plorer.Within the share he will find the program ‚NETCLIENT‘: double-click to run it. It will then ask forthe path on the client computer to install the software in, and within a short time MicroBX willstart showing call on the client computer.

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Internet and e-mailMicro-BX can connect to remote sites through the internet, thus enabling you to monitor manyPABX’ from one central site. For details on these features, check our FAQ section on the inter-net or drop us a line at [email protected]! Also, if your computer has Internet access, we canassist you doing the installation under remote control from HQ.

You can also send reports automatically through e-mail. To do this, we use the open sourcemail tool blat . You find blat in the MicroBX directory or on the Internet!

For help with blat, just open a DOS Box and type 'c:\microbx\blat'. You will get a longhelp screen.

When MicroBX is run for the first time, it creates several batch files, amongst them arestatrep.bat and sendrep.bat. Statrep.bat is used to send us a status message atmidnight, and sendrep.bat is used to mail reports to whoever you configure in the 'email' op-tions in MicroBX.

However: these batch files are written only once with default settings, and thereafter theyare used as they are, therefore, you may modify them, change addresses, mail accounts, etc.as you please.

Also, for every report you can specify a postprocessor: that may well be sendrep.bat (orany batch file of your own making). In this case, the report will be printed – possibly to a disk fileif you specify this – and afterwards sendrep.bat is executed to mail this file to somebody.

You can also first print all reports and run a postprocessor only after the last one, sendingall files at once.

For help with the batch files, please compare the file sendrep.bat with the help messageof blat.

If you want to mail bar charts or other graphic reports, please Install a pdf-printer (likebullzip) and configure it so that it always prints to the same directory, without halting and askingany questions in the process. Afterwards, you change sendrep.bat to include all these pdf'sinto the mail.

More On WatchdogsMicrobx comes with a watchdog. The watchdog is installed as a service and runs under the account LocalSystem/Admin. It supervises all programs that are required (you configure

this in 'Options' → 'Installation' → 'System'.) Microbx is always watched, and other programs asrequired. The watchdog stops and restarts all supervised programs and itself at 02:20 everyday, if the computer is running at this time.

The watchdog itself, and all programs that are started by it are invisible, since they are run-ning as LocalSystem.

The device drivers (PABXxxx.EXE) should be run only once, but of MicroBX you may runas many copies as you wish. Usually, there is a master copy running in background, and towatch calls and prepare reports you run a second copy under your own account, which is thenvisible. Only the first copy of MicroBX is responsible for the logging of PABX data, therefore itusually runs in background where it can not easily be disturbed.

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http://www.bullzip.com/download.php

http://www.blat.net/

mailto:[email protected]


MicroBX and planned tasks.

Every nicht at 02:20 the watchdog executes the batch file 'restartwdog.bat'.This stops and afterwards restarts the watchdog and all programs under his supervision.

Micro-BX For DOSSorry – no longer exists...

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MicroBX Hotel Version

Installation and ConfigurationIn order to use the Hotel options, click the option 'HOTEL' when installing MicroBX. You can also down-load the installer package later from our web site and upgrade the installation. (You may need a new li-cense, though!)This file contains our standard telephone accounting software, with the hotel options added on.

When starting for the first time, the program will open a dialog for you to enter the extension numbers of the guest rooms, and you can enter a range of numbers and also individual ones like this:

21-30,37,50-59,70..75

Note: when you define several numbers in a row, you don’t have to type every one of them but rather type22-30 or 70..75. That saves you from sore fingers.

Once this is done, you click ‘Save’ and the system will start and you see the system with the extramenu option HOTEL. Try it, and then follow the on-line help.If you want to change the room definition later, use the menu option HOTEL CONFIGURE DEFINE GUEST ROOMS.

You can also set up room names for the extensions using the menu:

OPTIONS --> ALIAS LISTS --> EXTENSIONS, like this:

For MicroBX to cooperate with a front-office system and post phone calls automatically, so that they ap-pear on the guest’s hotel bill, please drop us a line at [email protected]

Usage

The hotel menu comprises of three options: Check-in / check-out, Accounts, and Configuration. When the system runs automatically together with a front-office program, you may never need to use ei-ther of these options. But they are required to run the software in stand-alone mode.

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mailto:[email protected]?subject=hotel%20front%20office%20installation


Check-in/Check-outWe start with the first option, which shows the following screen:

It shows an overview of the hotel, with all rooms, their occupancy, the total amount owed for telephone calls,and whether wake-up calls are booked, and the room status (clean/dirty/checked, etc.). From here, we can check guests in or out, transfer them, print an interim invoice (the final invoiceis printed automatically on check-out), and book wake-up calls.All options can be accessed by either selecting a room and then clicking on the appropriate button, or right-clicking on the room and selecting the option from a pop-up menu.

The wake-up submenu looks like this:

It also shows the wake-up history if this guest.Select the correct time, then ‘enable’ and tell the system whether this should be done every morning or not. On weekends, you can disable the calls but resume them the next Monday.

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The waking of guests is monitored: if a guest fails to respond, an e-mail or a short message is sent to you.

The Accounts WindowAccounts are kept for 90 days and then deleted, unless you choose to delete them sooner. During this time you can still print an invoice for an account, in case the original invoice was lost.This screen shows you at a glance who was here at what date and how much he owed for phone calls. And, whether he used a wake-up call.

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From the accounts window or the rooms overview you can print invoices for guests, excluding private calls, if so desired.


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How to edit MicroBX Rate Tables.

As an example serves the table 2711 - 27 is for South Africa, and 11 for Johburg.

The most important section is at the beginning:the definitions of the long and short currency symbols, and the country name.To the name you may wish to attach the version of the table, because it is shown in MicroBX when you test the rates table.

[configuration]

cs0=R cn0=Randcs1=Ccn1=Centcn2=RSA

This is the most important line:

syntax=code,rate1,rate2,type,name,grace,digits,cheap

For every area code you need one line, and it contains these fields,separated by commas:

code = area code, e.g. 0044 for the UK or 012 for Pretoria.The lines must be sorted by code, else MicroBX can't read the table.

rate1, rate2 are floating point numbers for the price calculation.

type is the formula to be used to calculate the price.The formulae are explained below. Depending on which formula you are using,you may need more than 2 rates numbers (up to 7 are allowed)

name = the name of town or country for this area code.

grace = the number of seconds, after which a call is presumed connected.this field is optional.

digits = the minimum number of digits for this area code. this field is optional.

cheap = the number of the schedule to be used for rates which vary over the day or the weekday. Optional, if there is only one table.Included below is table [cheap1], which tells MicroBX when to use rate1 and when to use rate2.

This table (2711.TBX) uses only the formula 2 and formula 6. formula2 means: minutes * RANDformula6 means: seconds * RAND

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Explanation of rate formulae as used by MicroBX:

1 : pr(units); {mcu based} 2 : pr(minutes * euros); {EUR / minute - IN MINUTE INTERVALS} 3 : pr(cents); {fixed price, independent of duration} 4 : pr(units*dollar); {mcu based, but forex} 5 : pr(minutes * euros * dollar); {DOLLAR / MIN} 6 : pr(secs * euros); {EUR / second} 7 : pr(mins_float * cents * dollar); {CENT / second, but forex} 8 : pr(max(units,trunc(mcu))); {EUR / second, but at least 1 MCU (used in RSA?)} 9 : pr(max(mins_float,1) * euros); {EUR / minute by the second; at least one min} 10 : pr(trunc(secs + 179) div 180 * euros); {EUR / 3 minutes} 11 : pr(4.1+(mins_float * euros)); {dutch: EUR / minute + socket - should become 14} 12 : pr(5+(mins_float * euros)); {dutch: EUR / minute + socket} 13 : pr(max((mins_float * euros),5)); {EUR / minute, calc. by the second for BT: 5p conn fee} 14 : pr((mins_float * euros)+ rate2); {EUR / minute, plus connection fee (=rate[2])} 15 : pr(max((secs div 30)+1,2) * euros); {EUR / 30sec, at least 1 min. RSA: calls to cellphones} 16 : pr(max(secs * cents,100*rate2)); {EUR / sec, min. rate [2] RSA: calls to dom. landlines} 17 : pr(secs * cents + rt(cheap+2)); {Botswana: CENT/sec(day/night)+socket(day/night)} 18 : pr((secs + 5) div 6 * cents*10+32); {EUR / 6sec; at least 6 sec - Singapore} 19 : pr(minutes*euros+rate2); {Cent / min, plus rate[2]. Zim phoneshop rate 20 : pr(mins_float*cents+(rate2)); {EUR / min, plus rate[2]. Zim phoneshop rate} 21 : pr(max(0,(mins_float-rate1))*euros+rate2*100);

//EUR / min, first rate[1] min = rate[2]. US motel rate} 22 : pr(mins_float * cents); {CENT / minute, calculated by the second} 23 : pr(max(secs * cents,100*hirate)); {CENT / sec, at least rate[nrates] 24 : pr((max(secs+1,hirate)/60) * cents); //CENT / min, at least rate[nrates] mozambique 25 : pr(mins_float*cents+hirate); //CENT / min, at least rate[nrates] mozambique 26 : pr(min(max(mins_float*rate0,rate1)*100,rate2));

//CENT / min, at least rate[nrates] mozambique 27 : pr(mins_float * euros); {EURO / minute, calculated by the second} 28 : pr(minutes * cents); //Cent/minute in minute intervals 29 : pr(secs20 * euros); //secs20 should become rate2

//club robinson: 20 sec intervals 30 : pr(max(mins_float * euros+rt(3),rt(4)));

//EURO / minute, plus conn. fee, capped by rate[4] //this is used by BT

Finally, there is a shorthand option in order to make changes of rate table simpler:

[strings]#0=,0,0,2, ;free#1=,0.549,0.206,6, ;domestic landline

[rates_table]

000000#0??001,3.64,3.29,2,USA or Canada001242,3.41,3.07,2,Bahamas001246,4.55,3.52,2,Barbados001264,4.55,3.52,2,Anguilla001268,4.55,3.52,2,Antigua & Barbuda001284,4.55,3.52,2,British Virgin Isl001340,4.38,3.52,2,Virgin Isl (USA)001345,4.55,3.52,2,Cayman Isl001441,4.55,3.52,2,Bermuda001473,4.55,3.52,2,Grenada001649,4.55,3.52,2,Turks & Caicos Isl001664,4.55,3.52,2,Montserrat001670,2.84,2.61,2,Mariana Isl

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001671,2.84,2.61,2,Guam001758,4.55,3.52,2,St Lucia001767,4.55,3.52,2,Dominica001784,4.55,3.52,2,St Vincent001787,4.38,3.52,2,Puerto Rico001808,4.55,3.52,2,Hawaii001809,2.84,2.61,2,Dominican Rep001868,4.55,3.52,2,Trinidad & Tobago001869,4.55,3.52,2,St Kitts-Nevis001876,4.55,3.52,2,Jamaica001907,4.85,4.28,2,Alaska0020,10.44,9.45,2,Egypt00212,8.53,7.97,2,Morocco00213,9.99,9.09,2,Algeria00216,7.39,6.93,2,Tunisia00218,8.94,8.38,2,Libya00220,9.99,9.09,2,Gambia00221,5.69,5.12,2,Senegal00222,4.85,4.28,2,Mauritania00223,11.15,10.00,2,Mali00224,8.53,7.97,2,Guinea People's Rep00225,5.19,4.69,2,Cote d'Ivoire00226,10.44,9.45,2,Burkina Faso00227,7.39,6.93,2,Niger00228,5.99,5.46,2,Togo00229,6.83,6.43,2,Benin00230,5.99,5.46,2,Mauritius00231,8.94,8.38,2,Liberia00232,9.99,9.09,2,Sierra Leone00233,5.69,5.12,2,Ghana00234,6.83,6.43,2,Nigeria00235,9.99,9.09,2,Chad00236,5.19,4.69,2,Central African Rep00237,8.53,7.97,2,Cameroon00238,10.44,9.45,2,Cape Verde00239,12.77,12.16,2,Sao Tome & Principe100240,5.99,5.46,2,Equatorial Guinea00241,7.59,7.13,2,Gabon00242,8.53,7.97,2,Congo00243,5.19,4.69,2,Zaire00244,4.85,4.28,2,Angola00245,12.43,11.84,2,Guinea Bissau100246,11.26,10.48,2,Diego Garcia00247,7.28,5.77,2,Ascension00248,7.39,6.93,2,Seychelles00249,7.39,6.93,2,Sudan00250,7.39,6.93,2,Rwanda00251,11.26,10.48,2,Ethiopia00252,8.93,8.38,2,Somalia00253,8.53,7.97,2,Djibouti00254,4.85,4.28,2,Kenya00255,5.19,4.69,2,Tanzania00256,6.83,6.43,2,Uganda00257,6.59,5.79,2,Burundi00258,2.72,2.38,2,Mozambique00260,2.84,2.61,2,Zambia00261,5.19,4.69,2,Madagascar00262,5.19,4.69,2,Reunion00263,1.58,1.24,2,Zimbabwe00264,1.58,1.24,2,Namibia00265,1.70,1.47,2,Malawi00266,1.58,1.24,2,Lesotho00267,1.58,1.24,2,Botswana

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00268,1.58,1.24,2,Swaziland002696,5.69,5.12,2,Mayotte002697,6.83,6.43,2,Comoros00290,5.69,5.12,2,St Helena00291,9.99,9.09,2,Eritrea00297,5.69,5.12,2,Aruba00298,3.28,2.95,2,Faroe Isl00299,5.19,4.69,2,Greenland0030,3.64,3.29,2,Greece0031,3.64,3.29,2,Netherlands0032,3.64,3.29,2,Belgium0033,3.28,2.95,2,France0034,4.21,3.86,2,Spain00350,2.84,2.61,2,Gibraltar00351,3.59,3.18,2,Portugal00352,1.58,1.24,2,Luxembourg00353,3.41,3.07,2,Ireland00354,2.84,2.61,2,Iceland00355,4.21,3.86,2,Albania00356,3.28,2.95,2,Malta00357,5.19,4.69,2,Cyprus00358,5.19,4.69,2,Finland00359,6.83,6.43,2,Bulgaria0036,7.77,7.25,2,Hungary, Rep of00370,7.97,6.85,2,Lithuania, Rep of00371,6.83,6.43,2,Latvia00372,5.69,5.12,2,Estonia, Rep of00373,9.99,9.09,2,Moldova00374,7.39,6.93,2,Armenia00375,4.85,4.28,2,Belarus, Rep of00376,2.84,2.61,2,Andorra00377,3.28,2.95,2,Monaco00378,1.58,1.24,2,San Marino Republic00380,5.99,5.46,2,Ukraine00381,5.19,4.69,2,Yugoslvia Fed Rep of00385,6.25,5.46,2,Croatia, Rep of00386,7.97,6.85,2,Slovenia00387,6.83,6.43,2,Bosnia Herzegovina00389,7.77,7.25,2,Macedonia, Rep of0039,3.28,2.95,2,Italy0040,6.83,6.43,2,Romania0041,3.28,2.95,2,Switzerland00420,6.83,6.43,2,Czech Rep00421,4.85,4.28,2,Slovak Republic00423,1.58,1.24,2,Lichtenstein0043,4.21,3.86,2,Austria0044,3.41,3.07,2,UK0045,4.85,4.28,2,Denmark0046,3.41,3.07,2,Sweden0047,6.83,6.43,2,Norway0048,6.83,6.43,2,Poland, Rep of0049,2.84,2.61,2,Germany00500,7.28,5.77,2,Falkland Islands00501,7.39,6.93,2,Belize00502,5.69,5.12,2,Guatemala00503,6.83,6.43,2,El Salvador00504,11.26,10.48,2,Honduras00505,10.44,9.45,2,Nicaragua00506,6.83,6.43,2,Costa Rica00507,6.83,6.43,2,Panama00508,5.99,5.46,2,St Pierre & Miquelon00509,9.99,9.09,2,Haiti0051,5.99,5.46,2,Peru

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0052,5.19,4.69,2,Mexico0053,11.26,10.48,2,Cuba0054,5.99,5.46,2,Argentina0055,5.19,4.69,2,Brazil0056,6.83,6.43,2,Chile0057,4.21,3.86,2,Colombia0058,8.53,7.97,2,Venezuela00590,4.21,3.86,2,Guadeloupe00591,6.25,5.46,2,Bolivia00592,11.26,10.48,2,Guyana00593,8.53,7.97,2,Ecuador00594,5.69,5.12,2,Guiana (French)00595,6.25,5.46,2,Paraguay00596,4.21,3.86,2,Martinique00597,7.63,6.53,2,Suriname00598,6.59,5.79,2,Uruguay00599,4.85,4.28,2,Netherlands Antilles0060,4.21,3.86,2,Malaysia0061,3.28,2.95,2,Australia0062,7.59,7.13,2,Indonesia0063,6.83,6.43,2,Philippines0064,3.28,2.95,2,New Zealand0065,4.21,3.86,2,Singapore0066,5.69,5.12,2,Thailand00670,11.26,10.48,2,Country1 East Timor006723,10.44,9.45,2,Norfolk Isl00673,4.21,3.86,2,Brunei00674,9.99,9.09,2,Nauru00675,4.85,4.28,2,Papua New Guinea00676,11.26,10.48,2,Tonga00677,10.44,9.45,2,Solomon Isl00678,9.99,9.09,2,Vanuatu00679,7.77,7.25,2,Fiji00680,9.99,9.09,2,Palau00681,7.77,7.25,2,Wallis & Futuna00682,9.99,9.09,2,Cook Isl00683,9.99,9.09,2,Niue00684,3.41,3.07,2,American Samoa00685,9.59,8.96,2,Western Samoa00686,9.99,9.09,2,Kiribati00687,8.53,7.97,2,New Caledonia00688,8.53,7.97,2,Tuvalu00689,11.26,10.48,2,French Polynesia00691,7.63,6.53,2,Micronesia00692,8.53,7.97,2,Marshall Islands007,6.83,6.43,2,USSR0081,5.99,5.46,2,Japan0082,6.83,6.43,2,Korea Rep0084,12.43,11.84,2,Vietnam100850,11.26,10.48,2,Korea Dem Rep00852,3.64,3.29,2,Hong Kong00853,5.99,5.46,2,Macao00855,11.15,10.00,2,Cambodia00856,8.37,7.23,2,Laos0086,5.69,5.12,2,China Peoples Rep008710,38.65,38.65,2,Inmarsat Other3008711,38.65,38.65,2,Inmarsat A Terminal in AOR-E3008713,28.99,28.99,2,Inmarsat B Terminal in AOR-E2008715,38.65,38.65,2,Inmarsat Other3008716,28.99,28.99,2,Inmarsat M Terminal in AOR-E20087176,28.99,28.99,2,Inmarsat Mini-M Terminal in AOR-E2008718,38.65,38.65,2,Inmarsat Other3008720,38.65,38.65,2,Inmarsat Other3

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008721,38.65,38.65,2,Inmarsat A Terminal in POR3008723,28.99,28.99,2,Inmarsat B Terminal in POR2008725,38.65,38.65,2,Inmarsat Other3008726,28.99,28.99,2,Inmarsat M Terminal in POR20087276,28.99,28.99,2,Inmarsat Mini-M Terminal in POR2008728,38.65,38.65,2,Inmarsat Other3008730,38.65,38.65,2,Inmarsat Other3008731,38.65,38.65,2,Inmarsat A Terminal in IOR3008733,28.99,28.99,2,Inmarsat B Terminal in IOR2008735,38.65,38.65,2,Inmarsat Other3008736,28.99,28.99,2,Inmarsat M Terminal in IOR20087376,28.99,28.99,2,Inmarsat Mini-M Terminal in IOR2008738,38.65,38.65,2,Inmarsat Other3008740,38.65,38.65,2,Inmarsat Other3008741,38.65,38.65,2,Inmarsat A Terminal in AOR-W3008743,28.99,28.99,2,Inmarsat B Terminal in AOR-W2008745,38.65,38.65,2,Inmarsat Other3008746,28.99,28.99,2,Inmarsat M Terminal in AOR-W20087476,28.99,28.99,2,Inmarsat Mini-M Terminal in AOR-W2008748,38.65,38.65,2,Inmarsat Other300880,7.97,6.85,2,Bangladesh008816,31.41,31.41,2,Iridium - 88162008817,43.18,40.64,2,Iridium - 881730088216,12.77,12.16,2,Thuraya Satellite Service100886,4.85,4.28,2,Taiwan (China Rep)0090,7.63,6.53,2,Turkey0091,6.83,6.43,2,India0092,7.97,6.85,2,Pakistan0094,9.99,9.09,2,Sri Lanka0095,9.99,9.09,2,Myanmar00960,9.59,8.96,2,Maldives,Islands00961,6.83,6.43,2,Lebanon00962,7.97,6.85,2,Jordan00963,9.99,9.09,2,Syria00964,1.15,10.00,2,Iraq00965,4.85,4.28,2,Kuwait00966,7.97,6.85,2,Saudi Arabia00967,9.99,9.09,2,Yeman Rep of00968,6.59,5.79,2,Oman00970,6.83,6.43,2,Palestine00971,5.19,4.69,2,United Arab Emirates00972,3.59,3.18,2,Israel00973,7.59,7.13,2,Bahrain00974,6.83,6.43,2,Qatar00975,6.83,6.43,2,Bhutan, Kingdom of00976,9.99,9.09,2,Mongolia00977,9.99,9.09,2,Nepal0098,9.59,8.96,2,Iran00992,9.99,9.09,2,Tajikistan00993,9.99,9.09,2,Turkmenistan00994,4.85,4.28,2,Azerbaijani00995,5.99,5.46,2,Georgia, Rep of00996,7.77,7.25,2,Kyrgyzstan00997#0??011220#1Joburg,,7011310#1Bryanston011330#1Joburg,,7011360#1East Rand011370#1Joburg011390#1Kempton Pk011400#1Joburg011410#1Krugersdorp011420#1Boksburg

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011430#1Joburg011520#1Boksburg011530#1Joburg011540#1Boksburg011580#1Joburg011650#1Bryanston011660#1Krugersdorp011670#1Joburg011690#1Krugersdorp011700#1Bryanston011710#1Joburg011730#1East Rand011740#1Boksburg011750#1Zuurbekom011760#1Krugersdorp011770#1Joburg011790#1Bryanston011810#1East Rand011820#1Joburg011840#1Boksburg011850#1Zuurbekom011860#1Joburg011890#1Boksburg011900#1Joburg011910#1Boksburg011920#1Kempton Pk011930#1Joburg011950#1Krugersdorp011960#1Kempton Pk011980#1Joburg012000,1.467,0.733,6,Pretoria014280,1.467,0.733,6,Zeerust015000,1.467,0.733,6,Vivo016000,1.467,0.733,6,Vereeniging018000,1.467,0.733,6,Klerksdorp021000,1.467,0.733,6,Cape Town024000,1.467,0.733,6,Somerset West031000,1.467,0.733,6,Durban032000,1.467,0.733,6,Glenmill033000,1.467,0.733,6,Pietermaritzburg035000,1.467,0.733,6,St. Lucia036000,1.467,0.733,6,Winterton041000,1.467,0.733,6,Port Elizabeth044000,1.467,0.733,6,George046000,1.467,0.733,6,Post Retief051000,1.467,0.733,6,Bloemfontein053000,1.467,0.733,6,Douglas053642,1.467,0.733,6,Hanover054000,1.467,0.733,6,Upington055000#0??080000#0Toll-Free082000,1.78,1.56,1,VodaCom Cell083000,1.78,1.56,1,MTN Cell084000,1.78,1.56,1,Cell C085000#0??100000#1TelKom200000#1Rivonia268000#1Rosebank289000#1Randburg310000#1Halfway House320000#1Benmore Gardens321000#1Bramley322000#1Benmore Gardens

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323000#1Randburg325000#1Rosebank326000#1Benmore Gardens327000#1Rosebank329000#1Randburg331000#1Central339000#1Braamfontein342000#1Soweto/Power Pk362000#1Springs/Nigel382000#1Alrode390000#1Kempton Pk397000#1Boksburg402000#1Jeppe403000#1Braamfontein404000#1Jeppe410000#1Randfontein420000#1Benoni432000#1Turffontein440000#1Bramley441000#1Rosebank443000#1Bramley446000#1Linden447000#1Rosebank448000#1Bramley449000#1Randburg450000#1Edenvale452000#1Edenvale455000#1Germiston460000#1Bryanston464000#1Halfway House465000#1Bryanston466000#1Halfway House467000#1Bryanston468000#1Halfway House469000#1Bryanston470000#1Newlands471000#1Roodepoort473000#1Newlands475000#1Roodepoort476000#1Linden477000#1Newlands478000#1Linden482000#1Mayfair483000#1Orange Grove484000#1Braamfontein485000#1Orange Grove486000#1Linden487000#1Orange Grove492000#1City493000#1Meredale608000#1Edenvale613000#1Kensington614000#1Jeppe615000#1Kensington618000#1Jeppe622000#1Kensington624000#1Jeppe626000#1Kensington640000#1Orange Grove642000#1Braamfontein646000#1Linden648000#1Orange Grove650000#1Halfway House

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659000#1Bryanston660000#1Krugersdorp672000#1Roodepoort673000#1Newlands674000#1Roodepoort678000#1Linden679000#1Roodepoort680000#1Turffontein692000#1Randfontein700000#1Bryanston702000#1Halfway House704000#1Bryanston709000#1Randburg720000#1Braamfontein726000#1Mayfair728000#1Orange Grove730000#1Springs/Nigel736000#1Brakpan739000#1Springs/Nigel740000#1Brakpan751000#1Randfontein760000#1Roodepoort762000#1Krugersdorp763000#1Roodepoort764000#1Krugersdorp765000#1Randfontein766000#1Roodepoort768000#1Krugersdorp780000#1Benmore Gardens781000#1Randburg782000#1Linden783000#1Benmore Gardens786000#1Bramley787000#1Randburg788000#1Rosebank789000#1Randburg794000#1Roodepoort800000#1Benmore Gardens801000#1Bramley802000#1Benmore Gardens805000#1Halfway House806000#1Bramley810000#1Brakpan811000#1Springs/Nigel813000#1Brakpan814000#1Springs/Nigel817000#1Brakpan818000#1Springs/Nigel822000#1Boksburg823000#1Boksburg824000#1Germiston826000#1Boksburg827000#1Germiston828000#1Kempton Pk829000#1Germiston830000#1Mayfair832000#1City835000#1Meredale836000#1City837000#1Mayfair838000#1City839000#1Mayfair845000#1Benoni

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850000#1Soweto/Lenasia860000#1Alrode862000#1Germiston863000#1Alrode864000#1Alberton866000#1Alrode873000#1Germiston881000#1Benmore Gardens882000#1Bramley883000#1Benmore Gardens885000#1Bramley886000#1Randburg887000#1Bramley888000#1Linden889000#1Rosebank893000#1Germiston900000#1Alberton901000#1Alrode902000#1Alberton904000#1Alrode906000#1Alrode907000#1Alberton909000#1Alrode910000#1Boksburg916000#1Germiston917000#1Boksburg920000#1Kempton Pk930000#1Soweto/Lenasia933000#1Soweto/Power Pk934000#1Soweto/Lenasia935000#1Soweto/Power Pk941000#1Meredale945000#1Soweto/Power Pk948000#1Meredale951000#1Krugersdorp962000#1Benoni970000#1Kempton Pk980000#1Soweto/Lenasia982000#1Soweto/Power Pk986000#1Soweto/Lenasia988000#1Soweto/Power999999,0,0,1,Version Sun 06-07-1998

[cheap1];rate1 / rate2 /rate3 in half-hour intervals; 0 1 2 3 4 5 6 7 8 9 0111121314151617181920212223mon=222222222222221111111111111111111111112222222222tue=222222222222221111111111111111111111112222222222wed=222222222222221111111111111111111111112222222222thu=222222222222221111111111111111111111112222222222fri=222222222222221111111111111111111111112222222222sat=222222222222222222222222222222222222222222222222sun=222222222222222222222222222222222222222222222222

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That’s currently all there is. If you have any suggestions, we are always glad to hear them and will try to include them into future versions of MicroBX.

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Indexaccount code dialling................................19account codes..........................................28Account Codes (Menu Option)..................31Adjusting Columns (More>>) (Button).......23alarm conditions.........................................9Alarm Options.............................................9alarms.........................................................5Alias Lists (Menu Option)..........................10Alias Names.............................................30area code.................................................19associate....................................................7automate....................................................5bar chart...................................................18baud rate..................................................34billing........................................................21Buffer Box (Check Box)............................35calculate the cost........................................7call densities.............................................17capturing.....................................................5cell phone lines.........................................39change parameters...................................25Check-in/Check-out..................................43clicking and dragging................................22collated per extension...............................11collated report per account.......................19collated reports.........................................22column order.............................................22company daOptionase........................19, 35Company Database (editing)....................30computer’s Real Time Clock.....................35Conceal Account Codes (Check Box).......28Conceal Last 4 Digits (Check Box)...........28Conceal Pin in Number (Check Box)........28concealing the last three digits..................21Connect Time (Check Box).......................35cooked data............................................6, 9cooked data (Menu Option)......................10Copy button..............................................38Costing Calls............................................39costing centres.........................................31currency per minute..................................24Daily Statistics (report)..............................18DAILY.SEL...............................................27Data file Location (Button)........................37date format...............................................19date range..........................................25, 29Deleting Reports (Menu Option)...............26DEMO.......................................................38departments........................................30, 31Details (Button)...........................................7Display Report (Menu Option)..................22distribution chart.................................16, 17domestic trunk calls..................................21drill down..................................................22

duration......................................................9Duration Bar Chart (report).......................16duration per metered call unit...................24duration range..........................................25EACH.......................................................19Editing All Reports (Button)......................25email.........................................................10Entering the Parameters...........................18Exclude field.............................................21Excluding Numbers...................................21exit............................................................28expiring.....................................................38extension....................................................7extension number.....................................11Extensions by Cost (report)......................15Extensions by Duration (report)................14Extensions Sorted (report)........................14extensions sorted by time.........................22Find Extension and Trunks (Button).........35Font Size..................................................24for international calls.................................21form feed............................................12, 21frequently called numbers.........................30Full Details report)....................................11grace period..............................................39Grace period.............................................28Grace Period............................................39group of extensions...................9, 12, 19, 21groups......................................................30Groups (Menu Option)..............................31Groups of extensions................................31Guest Rooms, Definition of.......................42handling fee..............................................28header......................................................21Help (Button)..............................................8Hyper terminal..........................................38Import Data (Button).................................38incoming...................................................19incoming call.............................................19Installation (Menu Option).........................34Installation Password................................37international access code.........................21international calls..................................9, 39international settings.................................19invoice......................................................21invoice prices............................................24invoice pricing.......................................9, 28Invoice Pricing (Check Box)......................10Keep Display updated (Checkbox).............8Last Month print range..............................27Last Week *print range)............................27Line Occupancy (report)...........................17lock code..................................................38Logging.......................................................6

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logging computer........................................5long extension names.................................9long name.................................................31long names...............................................21Long Names (Check Box).........................10Longest Calls (report)...............................15loop back connector..................................34maintenance.............................................28make the changes permanent..................23Manual Input.............................................19mark up price............................................10mbxalarm.pif.............................................10MCU (metered call unit)............................28MCU Pulses (Check Box).........................35meter call unit...........................................28Meter Call Unit pulses...............................35meter pulses enabled...............................39metered call units.....................................39MicroBX For DOS.....................................41MicroBX For Hotels...................................42MicroBX week...........................................27mobile phones............................................9monitor the logging computer.....................5monthly reports.........................................24MONTHLY.SEL........................................27Most Expensive Calls (report)...................15Moving Between Reports..........................18Names Associated with Phone Numbers

(Menu Option).......................................30network compatible...................................39Network Installations.................................39nrates.mbx................................................39Number field.............................................21Numbers by Cost (report).........................13Numbers by Time (report).........................12Numbers Sorted (report)...........................12numerical order.........................................12Nuts and Bolts..........................................28off peak.....................................................10on screen..................................................22one page report........................................15Operator Response (report)......................16out of town calls........................................21outgoing....................................................19output formats.............................................6Owner Password......................................37PABX default settings...............................34PABX documentation................................34PABX Type...............................................35Passwords................................................37peak..........................................................10percentage distribution (trunk report)........18phone directory.........................................10phone statistics.........................................18pin number................................................28Port Parameters (Baud and byte format). .34precise connect time.................................39

price range................................................25Print (Button)............................................23Print Manager (Menu Option).............22, 23privacy......................................................21Rate Information (Menu Option)...............10Rates and Fees (Menu Option).................10rates table.................................................24rates Table................................................39Rates Table..............................................39raw data....................................................35Raw Data..............................................6, 34raw data language......................................6recalculate................................................28Recalculate Prices (Button)......................29Recurrent Expenses (Menu Option).........33remote computer........................................5Report Account Code Number..................19Report Call Type Check Boxes)................19Report Date Range/Auto date...................19Report Duration Range.............................18Report Extension Number........................19Report Number Dialled.............................19Report Number Exclude...........................19Report Price Range..................................19Report Time Range..................................18Report Title ..............................................18Report Trunk Line Number.......................19Report Type..............................................11Reports (Menu Option).............................11restrict access...........................................37RTC (Check Box).....................................35Save Columns..........................................23Scheduled Printing (Menu Option)............27Selecting a Report File (Menu Option)......24Selecting Reports (print manager)............23Selling Price..............................................10Send ACK (Check Box)............................36Send Test Data (Check Box)....................34sensitive phone data.................................28serial port..................................................34serial ports................................................34serial printer................................................6Setting Alarms and Colours........................9short name..........................................10, 31Shutting Down............................................5Slave PABX (Check Box).........................36SMS message..........................................10sorted by time...........................................15sorting order.............................................22spreadsheet..............................................24Starting.......................................................5starting digits............................................10telecom connections.................................39telecom price............................................10telecom prices..........................................24telephone time..........................................10the total cost of calls.................................18

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third party..................................................39time range.................................................25time/date stamp........................................35Totals Only (report)...................................12transfer history............................................7transfer information.....................................7Translated Data (Menu Option)..................7transmit.......................................................6trunk access code.....................................21Trunk Access Codes (Check Box)............35Trunk Usage (report)................................18turn form feeding off..................................21unanswered calls......................................19unreliable clock.........................................35User Password.........................................37Watchdog.................................................40website.....................................................38weekly reports..........................................24WEEKLY.SEL...........................................27Windows control panel..............................19Windows hardware...................................34Yesterday print range...............................27 Report Ring Time....................................19(Licensee) Details (Button).......................38(Print) All Reports (Button)........................24(Print) Rates Table (Button)......................24(Print) Selection Only (Button)..................24(Printer) Set up (Button)............................24

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User Manual - MicroBXmicrobx.de/english/microbx.pdf · 2019-12-20 · Raw data is what you get...

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Transcript of User Manual - MicroBXmicrobx.de/english/microbx.pdf · 2019-12-20 · Raw data is what you get...