Consumer Protection Act in Effective Governance

UN organ i.e. Economic and Social Council urged the need of Protecting Consumers in 1976s.

As a result, the UN came out with Guidelines for Consumers’ Protection by Consensus on 9th April, 1985.

So Indian Parliament came up with Consumer Protection Act 1986.

Redressal Agency

Good Governance is important to protect the consumer in the age of globalization, liberalization and privatization.

In the past, consumer was considered supreme and occupied a central position in the economy.

Due to advancement of economy, increasing liberalization and technological advancement, the focus of giant corporate philosophy has gradually shifted from consumer to profit at any cost, reducing the concept of consumer sovereignty.

Through effective and efficient implementation of consumer law the quality of services affecting the consumers’ rights and interest may be improved to a considerable extent.

In this way the concept of good governance in public service providers can be guaranteed.

This may in turn emergence of better society for tomorrow.

A society which is responsible, caring and accountable of service provider, by they in public sector, private sector or co-operative sector.

Finally accountability, transparency, inter-alia, is the soul of good governance.

Benefits of Consumer Protection:-Consumer may now COMPLAIN, COMPLAIN, COMPLAIN

May refuse unwanted communication

May demand refund for over-booking

May ask for refund when estimate not approved

Benefits of Consumer Protection:-May examine goods on deliveryMay return goodsMay demand that a contract be in clear and understandable language and terms be explain.

NO CHEAT !!! INCREASE IN ACCOUNTABILITY AND TRANSPARENCY!!!

PRESENTED BY: VIVEK SHEEL