USE CASE INDEX UPDATE 2014
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Transcript of USE CASE INDEX UPDATE 2014
USE CASE INDEXUPDATE 2014
FEBRUARY 2014
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Use Case IndexEmployee EngagementStrategic Alignment / Corporate CommunicationsProjects & TeamsHR & Talent ManagementMarketing EffectivenessIT: Technology Management & SupportSales EffectivenessProduct Development & Management
Separate DeckChannel & Partner ManagementJive for Higher EducationCustomer ServiceEmergency Preparation, Response
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EMPLOYEE ENGAGEMENT
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Employee Onboarding
New hires complete onboarding activities, get help on new-hire checklists from subject experts or peers
Discover and join team, departmental, and divisional networks via Jive’s onboarding feature
Search for people, groups via mobile devices and Jive for MS Outlook
Configure onboarding quests, rules, terminology. Use best practice rules to identify behavior
Use Jive Business Analytics to track onboarding progress, demographics
⬇ 23% time to onboard new hires
* Top 3 Global Business Consulting Firm survey Jive customers Dec 2012
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⬇ 34% time to find experts and answers
Employee DirectoryTap Talent in Your Network
Powerful people search, integrated profile – desktop and mobile!
View, add Endorsements
Find connections in common
Get context in the org chart
Feature your best work
Share current status and personal blog
Showcases recent outcomes and areas of work
Admin control to highlight what matters most
* Top 3 Global Business Consulting Firm survey Jive customers Dec 2012
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⬇ 34% time to find experts and answers
Expertise Location
Discover expertise, recommended people, content or places based on your activity
Tailored search results based on activity uncover relevant expertise
Extended profile shows expertise, org chart
Subscribe to a person’s activity stream or @ mention colleagues, groups, content
Search for, create and comment via mobile devices, Jive for MS Outlook
* Top 3 Global Business Consulting Firm survey Jive customers Dec 2012
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Employee DashboardPersonalized and Mobile
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Rewards& RecognitionFeature members or quickly see community and team leaders
Give “props” or thank members
Earn points, badges while getting work done, correctly answering questions
Complete missions or team competitions to achieve business goals
Enable reward store
39% surveyed members contribute 75% report positive effect on reputation
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“Work Out Loud”Transparent Collaboration, Communication
Employees get work done on projects in open or private work groups
Create, reply to questions, blog posts, discussions, status updates, documents via email or MS Office w/real time updates online
Convert email threads to project discussions to continue the conversation transparently – inviting wider participation – with original engagement still possible in email
Use blog posts to update team, department, or enterprise on project status
Integrate CRM, CMS, email, instant messaging, mobile and more in a way that makes it easy to collaborate in online group ⬆ 15% Employee Productivity
⬇ 16% Time in Meetings⬇ 21% Unproductive Email Load
* Top 3 Global Business Consulting Firm survey Jive customers Dec 2012
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STRATEGIC ALIGNMENT & CORPORATE COMMUNICATIONS
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⬆ 10% Employee Satisfaction⬇ £250,000 in savings 1ST year
communication, collaboration costs
Executive and Corporate CommunicationsStrategic Alignment
Improve strategic alignment through all levels of company
Communicate company strategy
Augment all-hands meetings with strategy messaging
Engage employees, “Ask our Execs”
Publish announcements, company calendars & events
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Executive and Corporate CommunicationsKnow what’s working with Impact Metrics
The read-receipt, on steroids
Know if your message is getting through
Measurable impact
Identify top people who refer your message to others
Gauge organizational alignment and sentiment
Metrics on content beyond docs, files, and blogs requires connection to a cloud service.
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Corporate NewsOnline Newsletter
Corp Communications online “newsletter” or destination to feature news, wins, peopleHome page layout with mix of automatic or manually curated content
Industry Award Winning
$38K / yr saved thru Jive’s development-free platform
Employee engagement(90% active employees / daily)
PGI Case Studyhttp://bit.ly/1fUvhgS
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Internal Communications CollaborationWriting a Timely Article
Discuss schedules, content, concerns in open or private work groups
Update team and managers with project status dashboard and blog posts
Co-author communications in real time on MS Office or wiki-style documents
Draft blog posts and rich media content for input and legal approval before publishing
⬆ 28% Faster content development cycles⬇16% Time spent in meetings
* Top 3 Global Business Consulting Firm survey Jive customers Dec 2012
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Self-Managed Home Pages For Any Department
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Measure Enterprise AlignmentTrack, Improve Progress
Behavioral insights
Measure key actions
Track, improve alignment
Measure onboarding and organizational intelligence
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Emergency Preparation & Response
“New way to work” already culturally ingrained. During Japanese tsunami employees could: Locate emergency resources Report “I’m safe!” and feel connected Work, discuss issues
• Preparation – Share info to prepare staff in the event of power failures, transit disruptions, travel advisories/restrictions or natural disasters
• Crisis Connection - Connect employees around the globe to emergency relief, aid and information in times of crisis
• Employee Giving - Organize employee giving for disaster aid efforts
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Health & Safety
Dedicated space to post best practices, training, projects, tips and compliance items
Use discussions, polls and ideas to crowd source feedback, HSE improvements/innovation
Use videos to post short tutorials on protocols, compliance tips
Use events to promote programs, certifications, key milestones
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Reorganization /Mergers & AcquisitionsDedicated program-based place focused on organization change communications and leadership messages
For M&A’s, include cultural on-boarding; align employees, increase engagement, reduce attrition
⬆ 20% Executive Communication⬆ 7.5% Productivity⬆ 1.2% value
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PROJECTS AND TEAMS
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⬆ 15% Employee Productivity⬇ 16% Time in Meetings⬇ 21% Unproductive Email Load
* Top 3 Global Business Consulting Firm survey Jive customers Dec 2012
Project ManagementProject Collaboration, Project Communication, Action/Decision Tracking
Discuss deliverables, timelines, meeting agendas
Assign and track action items
Co-author in real-time in MS Office and wiki-style documents
Resolve issues with team members
Use project management systems, systems of record, CMS, etc. via Jive !Apps to interact with information, processes from Jive
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Cross-Functional Outcome-FocusedTeam CollaborationSearch for content, create and comment via mobile devices
Update team, managers with project status dashboard and blog posts
Upload reports, discuss campaigns, concerns and solutions in open or private work groups with internal and external partners
Pull in data from your CRM or marketing automation tools to optimize campaigns in a marketing virtual “war room”
Track decisions, actions and outcomes
⬇ 30% Bid and Proposal Time⬇ 50% Time to Locate Experts, Answers
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Best Practice, Communities of Practice (CoP)Drive Best Practice Sharing on Practices / Skills
Employees organize, share expertise, identify emerging best practices
Create, comment via mobile devices, Jive for MS Outlook. Use Jive Anywhere to integrate web content / application data
SME’s mark “Official” documents or “right answer”. Best practices propagate via personal subscriptions, search, activity streams, and recommendations
Procedures, testing scripts, methodology, frameworks, more are uploaded to Jive and stored in Jive, Box, Google Drive, or SharePoint
⬆ 80% improved knowledge of others, BUs beyond workgroup⬆ 79% employee connectedness⬆ 71% employee satisfaction
* Top 3 Global Business Consulting Firm survey Jive customers Dec 2012
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HR and TALENT MANAGEMENT
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⬇ 70% Help Desk Tickets Logged
HR Home & Help
On board new employees
Centralize benefits & wellness information, enrollment
Improve employee engagement
Drive community involvement
HR help desk, call deflection
Employees ask and answer questions, share experiences on non-confidential topics (moderation by HR professionals)
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⬇ 23% time to onboard new hires
Training
Take online self-paced, virtual training courses
Ask, answer peer questions before, during and after instructor-led or self-paced classes
Rate, like, share, and comment on training presentations, videos, documents providing feedback to training department
Use Jive Present for offline, mobile training experience. Admins capture analytics on training completion
* Top 3 Global Business Consulting Firm survey Jive customers Dec 2012
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Training lounges encourage knowledge sharing
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Affinity GroupsDrive Sharing, Relationships: Interest, Location, Affinity
Joint affinity groups like health programs, runners clubs, geo based “office” softball leagues, local charity events, photography club, etc.
Participate in topical conversations, develop trusted relationships across organizational silos
Participate in content anywhere via mobile devices
⬆ 72% Employee Engagement
⬇ Stock photo fees thru employee crowd-sourcing (Photography group)
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Mentor Programand Reverse Mentoring
Ask questions, share knowledge about products, career goals, technology, procedures, etc.
Assign mentor relationships with mentees charged with “recording” tribal knowledge while coaching mentors on how to use digital tools in the flow of work
Search information stored in systems of record, CMS, KM systems with Jive Anywhere
Find, create, comment via mobile devices, Jive for MS Outlook ⬆ 80% improved knowledge of others, BUs beyond workgroup
⬆ 79% employee connectedness⬇ 23% time to onboard new employees
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MARKETING EFFECTIVENESS
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Marketing PortalTeam Collaboration, Content Development
Single destination for official programs like PR and news, announcements, branding materials, competitive intelligence, collateral or campaigns
Collaborate with colleagues on product white papers, playbooks, sales / channel tools, news/PR
⬆ 28% faster content development* Top 3 Global Business Consulting Firm survey Jive customers Dec 2012
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Marketing Campaign Development
Collaborate on campaigns or creative assets with external colleagues (agencies/partners)
Use ideation to vote on creative options
Integrate with Jive for Box, Google Drive to collaborate on branding materials or campaign strategies
⬇ 67% FTE⬇ $8M Content Dev Costs over 3 yrs⬇ Campaign Launch Time 6 weeks 2 days
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Virtual Events
Virtual Attendees
648SixSigma MI Lean Project Analysis
‘Virtual’ Saved $230k Hard Savings - EMC
Increase reach for in-person events at lower costExtend the reach and investment of in-person events by co-broadcasting on your Jive community.
Turn events into 24/7/365 training opportunitiesArchive conference videos, discussions and documents on your Jive community increasing engagement and training opportunities any time from any device.
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Customer & Executive Advisory Councils
Select customers are invited to participate in private advisory group
Product managers actively solicit input via discussions or provide status updates on development progress
Customers give feedback, participate in polls, vote on product roadmap ideas, give feedback, join product briefing events, view video replays
Invited Executives discuss strategic vision and needs
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CustomerUser GroupsUser-led groups can organize, network, share knowledge, connect and support each other
Locate local user groups, connect with peer experts
Expand reputation by providing “correct answers”, sponsoring or speaking at local user group events
Collaborate on user group meeting agenda or view notes, recordings post-event
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IT: TECHNOLOGY MANAGEMENT & SUPPORT
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IT Portal
Rollout and support technology
Manage employee support desk, drive case deflection
Improve knowledgebase, FAQs and how-to guides
Drive self help, employee-answered questions
Manage technology projects
Drive PMO best practices
⬇ 40% Help Desk Costs⬇ 15% Phone Bridge Costs
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“International Rollout of
BYOD”
Mobile Support SME
BYOD Support Center⬇ $3.6M Help Desk Costs
~ Global Pharmaceutical
IT Employee Support
Manage employee support desk, drive case deflection
Publish FAQs, how-to guides
Employees answer questions, gain reputation points for correct contributions
SME’s answer questions, provide content, mark “official” answers
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⬇ 80% Innovation Costs⬆ 7.5% Productivity⬆ 1.2% value
Product Innovation - InternalSolution Development, Project Management, CoP
Solution Development
Innovation Jams
Communities of Practice
Product Management / Capabilities
Project Management
Manage technology projects
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⬆ 15% Employee Productivity⬇ 16% Time in Meetings⬇ 21% Unproductive Email Load
Project ManagementIT Application Projects, Resort Programs, Department Projects
Discuss deliverables, timelines, meeting agendas
Assign and track action items
Co-author in real-time in MS Office and wiki-style documents
Resolve issues with team members
Use project management systems, systems of record, CMS, etc. via Jive !Apps to interact with information, processes from Jive
* Top 3 Global Business Consulting Firm survey Jive customers Dec 2012
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⬇ 30% Bid and Proposal Development⬇ 50% Locate Experts, Answers
Project Management Office
Key roles automatically subscribed to PMO place
Employees choose to follow key individuals, places and content to get updates just in time
PM Office invites members to collaborate on PMO methodology. Marks best practices “Official”
PMO tracks content impact metrics, reach, and sentiment
Official methodology stored in CMS integrated with Jive
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⬇ 80% Innovation Costs⬆ 7.5% Productivity⬆ 1.2% value
Engineering CollaborationSolution Development, Project Management, CoP
Solution Development
Innovation Jams
Communities of Practice
Product Management / Capabilities
Project Management
Manage technology projects
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Application DevelopmentAgile Development, Product Communication
Communicate Short-term (Sprint) and Long Term (Product Road Map) Goals and mark discussions for action, decisions or finalStandup/Scrum Follow Up - capture and co-edit scrum notes, propose ideas, invite stakeholders for input before next scrumRelease management - collaborate on sprints or releases. Archive and start new to keep team focused on work at hand
Issue management - integrate with Jira to keep full context of issues and bugs and use Jive to collaborate on resolution with full contextTest plans - make test plans and results available to the wider team for faster bug scrubbing
Gadget X2 Dev
⬆ 15% Employee Productivity⬇ 16% Time in Meetings⬇ 21% Unproductive Email Load
* Top 3 Global Business Consulting Firm survey Jive customers Dec 2012
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Best Practice Sharing, CoPDrive Best Practice Sharing Focused on Practices / Skills
Employees organize, share expertise, identify emerging best practices
Create, comment via mobile devices, Jive for MS Outlook. Use Jive Anywhere to integrate web content / application data
SME’s mark “Official” documents or “right answer”. Best practices propagate via personal subscriptions, search, activity streams, and recommendations
Procedures, testing scripts, methodology, frameworks, more are uploaded to Jive and stored in Jive, Box, Google Drive, or SharePoint
⬆ 80% improved knowledge of others, BUs beyond workgroup⬆ 79% employee connectedness⬆ 71% employee satisfaction
* Top 3 Global Business Consulting Firm survey Jive customers Dec 2012
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SALES EXECUTION
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Sales Portal
One stop shop for new rep on-boarding, sales enablement, sales tools
Leadership communications for global and regional sales alignment
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⬇ 30% Deal Cycle Time⬆ 33% Win Rate⬆ €10M Net Benefit
Deal Rooms
1-stop-shop for all critical people, data, and work from across systems
Co-author and track changes to presentations, proposals, RFPs real time with MS Office
Ask questions, find answers in Jive from within any web-based system, including CRM
Manage the deal on the go! iPad, iPhone, Android, Blackberry - Search for people and content, create and comment
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⬇ 50% Sales rep onboarding time⬇ 30% Deal Cycle Time⬆ 33% Win Rate⬆ €10M Net Benefit
Sales ExecutionPublish key sales materials
Reduce time to train reps on product playbooks and campaigns
Involve sales in campaign feedback
Gain global and regional sales alignment
Integrate with Salesforce or CRM
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⬇ 30% time to revenue attainment⬆ 13% rep retention
Rep Onboarding & EnablementMarketing Managers • Get new reps trained fast on company, products and go-to- market campaigns
• Track impact, read status, sentiment
Sales Reps• Quick access to experts & best practices
• Jive Present for offline training, content access
• Mobile, anywhere access to training channels, campaign updates
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Customer / Account CollaborationExternal Collaboration
Collaborate with customers on deals or projectsIntegrate back-end systems or other tools
Bringing in feeds from other Jive instances or external sources
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PRODUCT DEVELOPMENT & MANAGEMENT
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Product Innovation Idea Jams, Innovation Challenges, Customer Co-Development / Focus Groups
Ask questions, get input from across enterprise
Submit ideas on product features or company direction. Subscribe to view activity stream, vote, discuss and refine
View top ideas at a glance, advance ideas through stages and communicate idea status
Collaborate to create business case for idea / product development
Invite customers to co-innovate on product roadmap
⬆ 4% Innovation⬇ Time to market⬆ Time to earn revenue
* Top 3 Global Business Consulting Firm survey Jive customers Dec 2012
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Engineering CollaborationSolution Development, Project Management, CoP
Solution Development
Innovation Jams
Communities of Practice
Product Management / Capabilities
Project Management
Manage technology projects
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Application DevelopmentAgile Development, Product Communication
Communicate Short-term (Sprint) and Long Term (Product Road Map) Goals and mark discussions for action, decisions or finalStandup/Scrum Follow Up - capture and co-edit scrum notes, propose ideas, invite stakeholders for input before next scrumRelease management - collaborate on sprints or releases. Archive and start new to keep team focused on work at hand
Issue management - integrate with Jira to keep full context of issues and bugs and use Jive to collaborate on resolution with full contextTest plans - make test plans and results available to the wider team for faster bug scrubbing
Gadget X2 Dev
⬆ 15% Employee Productivity⬇ 16% Time in Meetings⬇ 21% Unproductive Email Load
* Top 3 Global Business Consulting Firm survey Jive customers Dec 2012