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Nielsen Norman Group

Strategies to enhance the user experience

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Publications

Reports andWhitepapers

Research testing 281 websites and intranets (and 151 emails) with688 users in 7 countries.

Web Usability

"About Us" sections of corporate sites: 50 design guidelinesPR sections of corporate sites: optimizing usability for

journalists, 75 design guidelinesInvestor relations usability: 65 guidelines for servingindividual and institutional investors, financial analysts, andbusiness journalists on corporate websitesSite map usability: 28 design guidelinesLocator usability: 21 design guidelines to help website usersfind a company's stores, offices, or other physical locationsWeb-based applications in Flash: 117 design guidelines and53 minutes video highlights from user testingHomepages: 113 design guidelinesE-commerce user experience: 207 design guidelines (series of9 reports)

Intranet Usability

Guidelines from user testing of 14 intranets: 111 designguidelinesIntranet portals: report from the trenchesIntranet design annuals: 2003, 2002, and 2001Government intranets: 10 best-designed public-sectorintranets

Email Usability

Email newsletters: 127 design guidelinesConfirmation email and transactional messages: 73 designguidelines

Special Audience Segments

Children: 70 design guidelines for sites that target childrenand the kids' corners of mainstream sites

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Senior citizens: 46 design guidelines to support users aged 65and olderUsers with disabilities: 75 guidelines for improving usabilitybeyond simple accessibilityFlash accessibility: 21 guidelines for making Flash easier touse for users with disabilities

User-Centered Design Methodology

Return on Investment from usability (ROI and usabilitymetrics)Paper prototyping: a how-to video (32 minute film on DVD)230 tips to improve user testing233 tips for recruiting test participants for user testingTesting users with disabilities

Technology Analysis and Strategy

WAP usability: field study findings

Emotion and Design

Celebrating holidays and special events on websites

Articles andColumns

Jakob Nielsen's Alertbox columns about Web usability (every14 days)Don Norman's essaysBruce Tognazzini's AskTog columns about design

Books Full list of books by Jakob Nielsen, Don Norman, and BruceTognazzini.

NN/g Contact Information

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