URBACT Summer University 2013 - Labs - 21st Century Public Services - Session 2

URBACT LAB 1SESSION 2 “PREPARING WELL”

From Problems to Results

&

Reviewing and Enhancing

Evidence Base

LAB 2 OVERVIEW

• PART 1 - TRANSLATING PROBLEMS INTO RESULTS

• PART 2 - REVIEWING AND ENHANCING EVIDENCE BASE TO SUPPORT ACTION

• PART 3 – TASK FOR ULSG@WORK SESSION

URBACT LAB 1 SESSION 2 2

ACTION PLANNING MODEL


Problems

Stakeholders

Evidence

Results

Ideas

Actions

Resources

Check

Consultation

Launch

Look at city caseIdentify and engage stakeholdersGather evidenceAnalyse the problemMove from problems to solutionsTranslate solutions to goals and activitiesAssess and analyse riskConsult and launch

LAB 2 PART 1




KEY CONCEPTS

PROBLEM = The key problem(s) you have identified in Lab 1 Problem Tree on your theme

RESULT = The initial impact of an intervention in terms of how the well being of people is modified by our action


ACTION > INPUT > OUTPUT > RESULT


Action = an operation to

deliver results

Output = tangible product of the

activity

Result = what is achieved as good for the recipient

Examples:

- Training courses for employment

- Business start-up advice- Collaboration workshops

and networking- Refurbisihing city spaces

Examples:

- Sustained employment

- Survival of new business- Better cross-cutting

collaboration- Increased well-being and

satisfaction of citizens, attracting investment

input=resources put into the

measure

Examples:

- Number of completed courses

- Advice process model- Workshop curriculums- City model for space use

Examples:

- Resources required for an activity (money, time, manpower)

PROBLEM ANALYSIS COMING FROM LAB 1 AS PROBLEM TREE: PROBLEM(S) TO BE ADDRESSED

7URBACT LAB 1 SESSION 2

PROBLEM(S)

Cause

Effect Effect

Cause Cause

Effect

LAB 2, ULSG SESSION 2TASK 1: TRANSLATE PROBLEM INTO SOLUTION TREE


SOLUTION(S)

Action

Result Result

Action Action

Result

Note: defining actions is a task for next LAB 3, here just initial ideas

LAB 2, ULSG SESSION 2TASK 2: IDENTIFY THE EXPECTED RESULTS COMING OUT OF THE SOLUTION(S)


SOLUTION(S)

Action

Result Result

Action Action

Result

EXAMPLES: ACTIONS > SOLUTIONS > RESULTS


SOLUTION(S): BETTER SKILLS IN LABOUR MARKET

Action: TRAINING

Result: BETTER EMPLOYMENT

Result: LESS BRAIN DRAIN

Action: GUIDANCE Action: WORK PRACTICE

Result: BETTER MATCH WITH DEMAND

EXAMPLES: ACTIONS > SOLUTIONS > RESULTS


SOLUTION(S): ENHANCING SME:S AND SELF EMPLOYMENT

Action: NEW START-UP ADVICE

Result: MORE SUSTAINABLE SME:s

Result: LESS BRAIN DRAIN

Action: NEW FUNDING ACTIVITIES

Action: INNOVATION WORKSHOPS

Result:BETTER SERVICES FOR CITIZENS


DELIVERABLE FROM ULSG SESSION 2 TO ULSG SESSION 2 (ACTIONS)EXPECTED RESULTS (1 – 5) COMING OUT OF THE SOLUTION(S)

Take these results on flipchart to LAB 3

Result 1

Result 2

Result 3

xxx

LAB 2 PART 2




EVIDENCE• Evidence is used at different stages of the project process;

• Evidence has been used of course already in defining the problem, and in thinking about solutions;

• Evidence is also used during the process and at the end via monitoring and evaluation;

• Here we concentrate on broadening the horizons of evidence in the initial stages of the process.


Evidence at planning stage

Evidence and monitoring during

project

Evaluation at the end of project

SOURCES OF EVIDENCEYou are not alone…You may learn from:

• Those who have addressed the same or similar issues• The past: What has been tried before? Why it worked/did not work?• Colleagues in your own city: could it be that similar actions are tried in other

city quarters, how to use their lessons?• From service users and citizens: getting feedback and ideas and co-creating?• Other cities: Learning from good practices in other cities, national and abroad? • Science, research and data: Learning from scientific studies about the topic at

hand? How to find them, how to “translate” them in a language accessible for policymakers?

• Using expertise and any ‘thinking out of the box’: What type of experts would we need? How about inviting ‘unusual suspects’, someone who could really inspire and challenge us


’UNUSUAL SUSPECTS’• Experts or anybody coming from outside

the people and organisations we usually use to inform us

• In order to help us think out of the box, to have a fresh and critical look on what we are doing

• To be challenged and inspired • To find new, creative ways of solving our

problems • To broaden our horizons, to enhance our

actions and • Get better results


EXAMPLES OF ’UNUSUAL SUSPECTS’Copenhagen Job Centre:

• Hired Anthropologists, using co-creative methods with customers, and made a ’walk through’ and analysis of the whole job centre service process and then together with staff and customers came up with innovations

City of Swindon, UK:

• Hired voluntary organisation people who lived for weeks with troubled families, in their daily lives, in order to bring the message ’from the inside’ for reforms of services, which were not delivering


SOURCES OF EVIDENCE

18

ScienceReportsEvaluations…

DataStatisticsSurveysInternet

StakeholdersStaffCustomersPeople

’Unusualsuspects’

Other citiesColleagues

EVIDENCE EXPERIENCE TABLE


Source of information, data and learning What type of information, data and learning sources you have used? What is your experience of using them?

1. City data and other statistics

2. Evidence from past/ earlier attempts

3. Colleagues in the city

4. Users and other stakeholders

5. Other cities that face the same problem, home or abroad

6. Science and research

7. Experts and any ’unusual suspects’

TASK IN LAB 21. ”BUZZ”: Discuss with the person next to you – What

sources of evidence have you used? What are your experiences of using them?

2. Mark sources you have used in the Evidence Experience Table

3. Review the outcome of the tally and discuss:1. Concentration? Gaps?

2. Share experiences of using different sources

3. Where should cities improve their evidence? How?


TASK IN ULSG WORK SESSION 2: EVIDENCE ENHANCEMENT

• What evidence is there relating to your theme on Allium?• Are there gaps in the evidence?• How would you want to use different evidence to improve

knowledge on your Allium Theme?

1. Discuss the questions above2. Write ideas in Evidence Enhancement table3. Indicate Priority order

The filled EES2 POSTER is the Deliverable of ULSG Work Session 2


EVIDENCE ENHANCEMENT TABLE


Source of evidence and learning How do you want to use these to improve the evidence base of your Theme in Allium

Priority order 1 - 7

1. City data and other statistics

2. Evidence from past/ earlierattempts

3. Colleagues in the city

4. Users and other stakeholders

5. Other cities that face the same problem, home or abroad

6. Science and research

7. Experts and any ’unusual suspects’

ULSG@WORK SESSION 2


Objective: Prepare a solid and convincing preparation plan:

Tasks:

• Translate problems (from Lab 1) into Results

• Discuss and Fill Evidence Enhancement Table

Tools:

• Solution Tree

• Evidence Enhancement Table (poster)

Deliverable:

• Results > Report with flipchart to ULSG Lab 3

• Evidence Enhancement Table

URBACT Summer University 2013 - Labs - 21st Century Public Services - Session 2

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