UNTERNEHMENSBERATUNG & WIRTSCHAFTSTRAININGS

HARRAMACH & PARTNER

Cordially Welcome to the Presentation

„A successful Projectof HR Development

with theProCredit Bank“

Niki Harramach, Dr.General Manager of

HARRAMACH&PARTNER, Spokesman of the Austrian

BusinessTrainers within the Austrian Chamber of

EconomySarajevo, Dec 14th, 2005

Train-the-TrainerSeminar

Vienna, Feb. 20, 2005

UNTERNEHMENSBERATUNG & WIRTSCHAFTSTRAININGS

HARRAMACH & PARTNER

The oldest and biggest „Austrian Headquartered“ Trainers Network

in CEE/SEE

UNTERNEHMENSBERATUNG & WIRTSCHAFTSTRAININGS

HARRAMACH & PARTNER

UNTERNEHMENSBERATUNG & WIRTSCHAFTSTRAININGS

HARRAMACH & PARTNER

The ProCredit BankBosnia & Herzegovina

HR Development Project

Given Situation

• A changing and competetive banking environment

• A highly complex economic and legal frame

• Introduction of a new product portfolio

UNTERNEHMENSBERATUNG & WIRTSCHAFTSTRAININGS

HARRAMACH & PARTNER

Objectives

* Strenghten sales forces

* Improve customer service

* Increase sales

The ProCredit BankBosnia & HerzegovinaHR Development Project

UNTERNEHMENSBERATUNG & WIRTSCHAFTSTRAININGS

HARRAMACH & PARTNER

The ProCredit BankBosnia & Herzegovina

HR Development Project

Procedure

1. Briefing2. Designing3. Commitment 4. Core Seminars5. Follow Up Sessions

UNTERNEHMENSBERATUNG & WIRTSCHAFTSTRAININGS

HARRAMACH & PARTNER

The ProCredit BankBosnia & Herzegovina

HR Development Project

Target Groups

1. - Supervisors- Branch Managers- Heads of Offices

2. - Account Managers - Client Advisors - Cashiers

UNTERNEHMENSBERATUNG & WIRTSCHAFTSTRAININGS

HARRAMACH & PARTNER

The ProCredit Bank Bosnia & Herzegovina HR Development Project

Contents

1. - Leadership - Teamwork - Conflict Management - Motivation - Communication - Time Management

2. - Basics of selling process - Sales methods and techniques - personal awareness - Sales organization - Time management - Communication (including conflict management

UNTERNEHMENSBERATUNG & WIRTSCHAFTSTRAININGS

HARRAMACH & PARTNER

The ProCredit BankBosnia & Herzegovina

HR Development Project

Methods:

•Methods of interactive experiential learning

• Short personal tests

• Examples and cases out of practise

• Practical techniques which can directly transfer the learning to the job