04/10/2023 © St. Catherine University 1

@Sara_G_N_Kerr

04/10/2023 2© St. Catherine University

04/10/2023 © St. Catherine University 3

04/10/2023 © St. Catherine University 4

04/10/2023 © St. Catherine University 5

Integrate your marketing in the real world:  the stickers on your door, the tents on your tables, the signs at your registers, etc. with what you do virtually:  your Twitter feed, your Facebook updates, your blog etc. You can’t do one without the other and expect customers to flock to you.

04/10/2023 © St. Catherine University 6

Provide Content or VALUE, if you prefer. Oh, that sounds fun. But what I mean is that you need to engage your customers by sharing information that they want to know. What you are known for? Write about it. What are you thinking of changing? Ask about it. Get in the minds of your customers and write, sing, dance, and talk to them.

04/10/2023 © St. Catherine University 7

Ask your customers what they like. Measure how they respond to you. Figure out the best way to talk to your customers.

04/10/2023 © St. Catherine University 8

Examples

Keller WilliamsThe Happy Gnome

The Blue Plate Restaurant Group

04/10/2023 © St. Catherine University 9

The Blue Plate Restaurant Group

04/10/2023 © St. Catherine University 10

Keller Williams: Hartmann Korby Team

04/10/2023 © St. Catherine University 11

The Happy Gnome

04/10/2023 Besides teaching, writing and researching at @stkate, I am a partner at Tobacco Road Technologies in Chapel Hill, NC. I Love Snow, Winter Vacations, Good Beer, Great Music, Minnesota Weather, French Wine, and Sidewalks.

© St. Catherine University 12

About Me

@Sara_G_N_KerrAdjunct Professor of Marketing School of Business & LeadershipSt. Catherine University

Sara-Kerr.com