Unlocking Potential: Employee Engagement
28
Unlocking Potential: Employee Engagement Seek innovation, deliver value Richard Hankinson Automotive Director
Transcript of Unlocking Potential: Employee Engagement
Unlocking Potential: Employee Engagement
Seek innovation, deliver value
Richard Hankinson Automotive Director
How Jaguar benefited from Performance through Engagement
Unlocking the potential of your employees…
engagement…
what? why?
how?
How Jaguar benefited from Performance through Engagement
So just what is…
engagement?
What do we mean by Engagement?
PERFORMANCE
ENGAGEMENT:
‘A culture that inspires and enables our people to go the extra mile and actively seek opportunities for continuous improvement in all that they do, for the benefit of themselves, the organisation and its customers’
through
The vital role of Employee Engagement in successful organisations is gaining increasing recognition
Only organisations that truly engage and inspire their employees produce world class levels of innovation productivity and performance.
Employee engagement is the difference that makes the difference.
Engaging for Success: A report to Government by David McLeod & Nita Clark 2009
http://www.engageforsuccess.org/ideas-tools/employee-engagement-the-macleod-report/
Actively disengaged employees
Employee engagement in the average UK company is low
Source: Gallup Research 2003
Engaged employees
Neutral employees
20% 19%
61%
Source: Unipart Group Company Survey
Actively disengaged employees
Source: Gallup Research 2003
Engaged employees
Neutral employees
While at Unipart the position is very different
53%
2% 45%
Source: Unipart Group Company Survey
Our success has largely come about through exceptional levels of employee engagement
0% 100%
Basics in Place
Individuals Encouraged
Teams doing Quality Work together
Growth & Development
20%
40% 60% 80%
“Are there opportunities for me in this company, and is the company moving
forward?”
“Does our team work well together?”
“Am I encouraged to give my best?”
“Am I given the basic tools and environment to do my job?”
Site Business Unit Top 25% UK Org Typical UK Org
What benefits do our customers see as the result?
• Improved Productivity • A flexible and
cooperative workforce • A team that is engaged at
every level in helping grow your business by generating ideas and
solving problems
• Reduced costs • Elimination of waste
How Jaguar benefited from Performance through Engagement benefited
Performance through Engagement
How Jaguar
from
What is our relationship with Jaguar?
25 years
Performance described as ‘better than world class’
Global aftermarket supply chain
Suppliers
Dealers + Importers
Global Distribution Centres Packers
We are at the heart of a complex global supply chain for Jaguar …
All activity volumes are weekly
1200
18
40,000 Supplier Schedules
63,000 Parts
400 Supplier Collections
100,000 dealer order lines
850
98% Global Availability
We have created a Global Control Centre harnessing developments in technology and innovation to help take performance to new levels
“Unipart were 1st company within U.K. to effectively run a live installation of
SAP Business Objects 4.0” Jennifer Petrie SAP Sales Executive
But the end of 2008 brought a new challenge
Jaguar was facing significant
problems
how could we help?
TEAM ACTION HOW CASH COST
Australia Restructuring the telephone system - using less lines Review of telephony system £2,400 £2,400
Baginton Shutdown across all European DC's over Easter bank holiday, whilst maintaining SLA's Management of workload & scheduling £8,000 £8,000
Baginton &Honeybourne
H/B & Baginton Canteen labour cover Use existing contract staff to fill in for absence£300 £300
Inbound Obsolescence reduction through pricing exercise Process Improvement £0 £26,000
IT Reduce Iron Mountain tape storage costs re-negotiate contract £29,000 £29,000
Japan Cost save of Annual collective Scrap of Parts Removal package to reduce volume, and sort by raw materials e.g., metal or others, etc., £3,300 £3,300
LTI Leadtime reductions (Roebush & LTI) Choice £1,767 £0
Finance Reclaimed German VAT on Swedish transactions - written off in previous years
Invoice proof, submission of documents and system reports to prove Intra EC supplies £100,000 £100,000
Mobis Piggy back on Consumable supplier transport from Baginton to Mobis Negotiation £250 £250
North America Recover Paramus Site Security Deposit Complete Paramus Walk Through and Resolve
Issues £14,000 £0
Projects Cheapest Hotel in Moscow Choice £300 £300
UAL HR In-house intranet Flex website - reduction in paper copies (also good for the environment)
Significant reduction in the use of paper for the Unipart Flex scheme £3,000 £3,000
Baginton Car share Shared car journey with colleague £25 £25
MV TeamRef:
UALTeam
UALOriginator
02/04/2009DateSTANDARD PLANNING DOCUMENT
Beat the recession
TEAM ACTION HOW CASH COST
Australia Restructuring the telephone system - using less lines Review of telephony system £2,400 £2,400
Baginton Shutdown across all European DC's over Easter bank holiday, whilst maintaining SLA's Management of workload & scheduling £8,000 £8,000
Baginton &Honeybourne
H/B & Baginton Canteen labour cover Use existing contract staff to fill in for absence£300 £300
Inbound Obsolescence reduction through pricing exercise Process Improvement £0 £26,000
IT Reduce Iron Mountain tape storage costs re-negotiate contract £29,000 £29,000
Japan Cost save of Annual collective Scrap of Parts Removal package to reduce volume, and sort by raw materials e.g., metal or others, etc., £3,300 £3,300
LTI Leadtime reductions (Roebush & LTI) Choice £1,767 £0
Finance Reclaimed German VAT on Swedish transactions - written off in previous years
Invoice proof, submission of documents and system reports to prove Intra EC supplies £100,000 £100,000
Mobis Piggy back on Consumable supplier transport from Baginton to Mobis Negotiation £250 £250
North America Recover Paramus Site Security Deposit Complete Paramus Walk Through and Resolve
Issues £14,000 £0
Projects Cheapest Hotel in Moscow Choice £300 £300
UAL HR In-house intranet Flex website - reduction in paper copies (also good for the environment)
Significant reduction in the use of paper for the Unipart Flex scheme £3,000 £3,000
Baginton Car share Shared car journey with colleague £25 £25
MV TeamRef:
UALTeam
UALOriginator
02/04/2009DateSTANDARD PLANNING DOCUMENT
Beat the recession
TEAM ACTION HOW CASH COST
Australia Restructuring the telephone system - using less lines Review of telephony system £2,400 £2,400
Baginton Shutdown across all European DC's over Easter bank holiday, whilst maintaining SLA's Management of workload & scheduling £8,000 £8,000
Baginton &Honeybourne
H/B & Baginton Canteen labour cover Use existing contract staff to fill in for absence£300 £300
Inbound Obsolescence reduction through pricing exercise Process Improvement £0 £26,000
IT Reduce Iron Mountain tape storage costs re-negotiate contract £29,000 £29,000
Japan Cost save of Annual collective Scrap of Parts Removal package to reduce volume, and sort by raw materials e.g., metal or others, etc., £3,300 £3,300
LTI Leadtime reductions (Roebush & LTI) Choice £1,767 £0
Finance Reclaimed German VAT on Swedish transactions - written off in previous years
Invoice proof, submission of documents and system reports to prove Intra EC supplies £100,000 £100,000
Mobis Piggy back on Consumable supplier transport from Baginton to Mobis Negotiation £250 £250
North America Recover Paramus Site Security Deposit Complete Paramus Walk Through and Resolve
Issues £14,000 £0
Projects Cheapest Hotel in Moscow Choice £300 £300
UAL HR In-house intranet Flex website - reduction in paper copies (also good for the environment)
Significant reduction in the use of paper for the Unipart Flex scheme £3,000 £3,000
Baginton Car share Shared car journey with colleague £25 £25
MV TeamRef:
UALTeam
UALOriginator
02/04/2009DateSTANDARD PLANNING DOCUMENT
Beat the recession
TEAM ACTION HOW CASH COST
Australia Restructuring the telephone system - using less lines Review of telephony system £2,400 £2,400
Baginton Shutdown across all European DC's over Easter bank holiday, whilst maintaining SLA's Management of workload & scheduling £8,000 £8,000
Baginton &Honeybourne
H/B & Baginton Canteen labour cover Use existing contract staff to fill in for absence£300 £300
Inbound Obsolescence reduction through pricing exercise Process Improvement £0 £26,000
IT Reduce Iron Mountain tape storage costs re-negotiate contract £29,000 £29,000
Japan Cost save of Annual collective Scrap of Parts Removal package to reduce volume, and sort by raw materials e.g., metal or others, etc., £3,300 £3,300
LTI Leadtime reductions (Roebush & LTI) Choice £1,767 £0
Finance Reclaimed German VAT on Swedish transactions - written off in previous years
Invoice proof, submission of documents and system reports to prove Intra EC supplies £100,000 £100,000
Mobis Piggy back on Consumable supplier transport from Baginton to Mobis Negotiation £250 £250
North America Recover Paramus Site Security Deposit Complete Paramus Walk Through and Resolve
Issues £14,000 £0
Projects Cheapest Hotel in Moscow Choice £300 £300
UAL HR In-house intranet Flex website - reduction in paper copies (also good for the environment)
Significant reduction in the use of paper for the Unipart Flex scheme £3,000 £3,000
Baginton Car share Shared car journey with colleague £25 £25
MV TeamRef:
UALTeam
UALOriginator
02/04/2009DateSTANDARD PLANNING DOCUMENT
Beat the recession
TEAM ACTION HOW CASH COST
Australia Restructuring the telephone system - using less lines Review of telephony system £2,400 £2,400
Baginton Shutdown across all European DC's over Easter bank holiday, whilst maintaining SLA's Management of workload & scheduling £8,000 £8,000
Baginton &Honeybourne
H/B & Baginton Canteen labour cover Use existing contract staff to fill in for absence£300 £300
Inbound Obsolescence reduction through pricing exercise Process Improvement £0 £26,000
IT Reduce Iron Mountain tape storage costs re-negotiate contract £29,000 £29,000
Japan Cost save of Annual collective Scrap of Parts Removal package to reduce volume, and sort by raw materials e.g., metal or others, etc., £3,300 £3,300
LTI Leadtime reductions (Roebush & LTI) Choice £1,767 £0
Finance Reclaimed German VAT on Swedish transactions - written off in previous years
Invoice proof, submission of documents and system reports to prove Intra EC supplies £100,000 £100,000
Mobis Piggy back on Consumable supplier transport from Baginton to Mobis Negotiation £250 £250
North America Recover Paramus Site Security Deposit Complete Paramus Walk Through and Resolve
Issues £14,000 £0
Projects Cheapest Hotel in Moscow Choice £300 £300
UAL HR In-house intranet Flex website - reduction in paper copies (also good for the environment)
Significant reduction in the use of paper for the Unipart Flex scheme £3,000 £3,000
Baginton Car share Shared car journey with colleague £25 £25
MV TeamRef:
UALTeam
UALOriginator
02/04/2009DateSTANDARD PLANNING DOCUMENT
Beat the recession
TEAM ACTION HOW CASH COST
Australia Restructuring the telephone system - using less lines Review of telephony system £2,400 £2,400
Baginton Shutdown across all European DC's over Easter bank holiday, whilst maintaining SLA's Management of workload & scheduling £8,000 £8,000
Baginton &Honeybourne
H/B & Baginton Canteen labour cover Use existing contract staff to fill in for absence£300 £300
Inbound Obsolescence reduction through pricing exercise Process Improvement £0 £26,000
IT Reduce Iron Mountain tape storage costs re-negotiate contract £29,000 £29,000
Japan Cost save of Annual collective Scrap of Parts Removal package to reduce volume, and sort by raw materials e.g., metal or others, etc., £3,300 £3,300
LTI Leadtime reductions (Roebush & LTI) Choice £1,767 £0
Finance Reclaimed German VAT on Swedish transactions - written off in previous years
Invoice proof, submission of documents and system reports to prove Intra EC supplies £100,000 £100,000
Mobis Piggy back on Consumable supplier transport from Baginton to Mobis Negotiation £250 £250
North America Recover Paramus Site Security Deposit Complete Paramus Walk Through and Resolve
Issues £14,000 £0
Projects Cheapest Hotel in Moscow Choice £300 £300
UAL HR In-house intranet Flex website - reduction in paper copies (also good for the environment)
Significant reduction in the use of paper for the Unipart Flex scheme £3,000 £3,000
Baginton Car share Shared car journey with colleague £25 £25
MV TeamRef:
UALTeam
UALOriginator
02/04/2009DateSTANDARD PLANNING DOCUMENT
Beat the recession
TEAM ACTION HOW CASH COST
Australia Restructuring the telephone system - using less lines Review of telephony system £2,400 £2,400
Baginton Shutdown across all European DC's over Easter bank holiday, whilst maintaining SLA's Management of workload & scheduling £8,000 £8,000
Baginton &Honeybourne
H/B & Baginton Canteen labour cover Use existing contract staff to fill in for absence£300 £300
Inbound Obsolescence reduction through pricing exercise Process Improvement £0 £26,000
IT Reduce Iron Mountain tape storage costs re-negotiate contract £29,000 £29,000
Japan Cost save of Annual collective Scrap of Parts Removal package to reduce volume, and sort by raw materials e.g., metal or others, etc., £3,300 £3,300
LTI Leadtime reductions (Roebush & LTI) Choice £1,767 £0
Finance Reclaimed German VAT on Swedish transactions - written off in previous years
Invoice proof, submission of documents and system reports to prove Intra EC supplies £100,000 £100,000
Mobis Piggy back on Consumable supplier transport from Baginton to Mobis Negotiation £250 £250
North America Recover Paramus Site Security Deposit Complete Paramus Walk Through and Resolve
Issues £14,000 £0
Projects Cheapest Hotel in Moscow Choice £300 £300
UAL HR In-house intranet Flex website - reduction in paper copies (also good for the environment)
Significant reduction in the use of paper for the Unipart Flex scheme £3,000 £3,000
Baginton Car share Shared car journey with colleague £25 £25
MV TeamRef:
UALTeam
UALOriginator
02/04/2009DateSTANDARD PLANNING DOCUMENT
Beat the recession
TEAM ACTION HOW CASH COST
Australia Restructuring the telephone system - using less lines Review of telephony system £2,400 £2,400
Baginton Shutdown across all European DC's over Easter bank holiday, whilst maintaining SLA's Management of workload & scheduling £8,000 £8,000
Baginton &Honeybourne
H/B & Baginton Canteen labour cover Use existing contract staff to fill in for absence£300 £300
Inbound Obsolescence reduction through pricing exercise Process Improvement £0 £26,000
IT Reduce Iron Mountain tape storage costs re-negotiate contract £29,000 £29,000
Japan Cost save of Annual collective Scrap of Parts Removal package to reduce volume, and sort by raw materials e.g., metal or others, etc., £3,300 £3,300
LTI Leadtime reductions (Roebush & LTI) Choice £1,767 £0
Finance Reclaimed German VAT on Swedish transactions - written off in previous years
Invoice proof, submission of documents and system reports to prove Intra EC supplies £100,000 £100,000
Mobis Piggy back on Consumable supplier transport from Baginton to Mobis Negotiation £250 £250
North America Recover Paramus Site Security Deposit Complete Paramus Walk Through and Resolve
Issues £14,000 £0
Projects Cheapest Hotel in Moscow Choice £300 £300
UAL HR In-house intranet Flex website - reduction in paper copies (also good for the environment)
Significant reduction in the use of paper for the Unipart Flex scheme £3,000 £3,000
Baginton Car share Shared car journey with colleague £25 £25
MV TeamRef:
UALTeam
UALOriginator
02/04/2009DateSTANDARD PLANNING DOCUMENT
Beat the recession
TEAM ACTION HOW CASH COST
Australia Restructuring the telephone system - using less lines Review of telephony system £2,400 £2,400
Baginton Shutdown across all European DC's over Easter bank holiday, whilst maintaining SLA's Management of workload & scheduling £8,000 £8,000
Baginton &Honeybourne
H/B & Baginton Canteen labour cover Use existing contract staff to fill in for absence£300 £300
Inbound Obsolescence reduction through pricing exercise Process Improvement £0 £26,000
IT Reduce Iron Mountain tape storage costs re-negotiate contract £29,000 £29,000
Japan Cost save of Annual collective Scrap of Parts Removal package to reduce volume, and sort by raw materials e.g., metal or others, etc., £3,300 £3,300
LTI Leadtime reductions (Roebush & LTI) Choice £1,767 £0
Finance Reclaimed German VAT on Swedish transactions - written off in previous years
Invoice proof, submission of documents and system reports to prove Intra EC supplies £100,000 £100,000
Mobis Piggy back on Consumable supplier transport from Baginton to Mobis Negotiation £250 £250
North America Recover Paramus Site Security Deposit Complete Paramus Walk Through and Resolve
Issues £14,000 £0
Projects Cheapest Hotel in Moscow Choice £300 £300
UAL HR In-house intranet Flex website - reduction in paper copies (also good for the environment)
Significant reduction in the use of paper for the Unipart Flex scheme £3,000 £3,000
Baginton Car share Shared car journey with colleague £25 £25
MV TeamRef:
UALTeam
UALOriginator
02/04/2009DateSTANDARD PLANNING DOCUMENT
Beat the recession
TEAM ACTION HOW CASH COST
Australia Restructuring the telephone system - using less lines Review of telephony system £2,400 £2,400
Baginton Shutdown across all European DC's over Easter bank holiday, whilst maintaining SLA's Management of workload & scheduling £8,000 £8,000
Baginton &Honeybourne
H/B & Baginton Canteen labour cover Use existing contract staff to fill in for absence£300 £300
Inbound Obsolescence reduction through pricing exercise Process Improvement £0 £26,000
IT Reduce Iron Mountain tape storage costs re-negotiate contract £29,000 £29,000
Japan Cost save of Annual collective Scrap of Parts Removal package to reduce volume, and sort by raw materials e.g., metal or others, etc., £3,300 £3,300
LTI Leadtime reductions (Roebush & LTI) Choice £1,767 £0
Finance Reclaimed German VAT on Swedish transactions - written off in previous years
Invoice proof, submission of documents and system reports to prove Intra EC supplies £100,000 £100,000
Mobis Piggy back on Consumable supplier transport from Baginton to Mobis Negotiation £250 £250
North America Recover Paramus Site Security Deposit Complete Paramus Walk Through and Resolve
Issues £14,000 £0
Projects Cheapest Hotel in Moscow Choice £300 £300
UAL HR In-house intranet Flex website - reduction in paper copies (also good for the environment)
Significant reduction in the use of paper for the Unipart Flex scheme £3,000 £3,000
Baginton Car share Shared car journey with colleague £25 £25
MV TeamRef:
UALTeam
UALOriginator
02/04/2009DateSTANDARD PLANNING DOCUMENT
Beat the recession
TEAM ACTION HOW CASH COST
Australia Restructuring the telephone system - using less lines Review of telephony system £2,400 £2,400
Baginton Shutdown across all European DC's over Easter bank holiday, whilst maintaining SLA's Management of workload & scheduling £8,000 £8,000
Baginton &Honeybourne
H/B & Baginton Canteen labour cover Use existing contract staff to fill in for absence£300 £300
Inbound Obsolescence reduction through pricing exercise Process Improvement £0 £26,000
IT Reduce Iron Mountain tape storage costs re-negotiate contract £29,000 £29,000
Japan Cost save of Annual collective Scrap of Parts Removal package to reduce volume, and sort by raw materials e.g., metal or others, etc., £3,300 £3,300
LTI Leadtime reductions (Roebush & LTI) Choice £1,767 £0
Finance Reclaimed German VAT on Swedish transactions - written off in previous years
Invoice proof, submission of documents and system reports to prove Intra EC supplies £100,000 £100,000
Mobis Piggy back on Consumable supplier transport from Baginton to Mobis Negotiation £250 £250
North America Recover Paramus Site Security Deposit Complete Paramus Walk Through and Resolve
Issues £14,000 £0
Projects Cheapest Hotel in Moscow Choice £300 £300
UAL HR In-house intranet Flex website - reduction in paper copies (also good for the environment)
Significant reduction in the use of paper for the Unipart Flex scheme £3,000 £3,000
Baginton Car share Shared car journey with colleague £25 £25
MV TeamRef:
UALTeam
UALOriginator
02/04/2009DateSTANDARD PLANNING DOCUMENT
Beat the recession
We saved £1.5m cash by 300 actions taken by our people
Inventory reduction
Optimised inventory in our 18 distribution centres around
the world
Freeing up useful space
Improved service to Jaguar Dealers
while reducing inventory by
32%
How Jaguar benefited from Performance through Engagement
Jaguar further
help How could we use this space to
We took over packing in mid 2010
What were the results?
Elimination of several
process steps
Improvement in quality of
packaging by
80%
Jaguar received direct cost savings of
£300K
How Jaguar benefited from Performance through Engagement
But that was just the start…
The team in this new packing area then began looking
for their own ideas to improve productivity
The drain plug story
We took on responsibility for assembly and packing of bumpers from Plastic Omnium resolving long term capacity issue for JLR • Sub assembly of Jaguar & Land Rover non current bumpers • Avoided significant investment in moving facility to Europe • 38 machines received, installed and commissioned during 2 week period – model
implementation from Health & Safety perspective • Back orders eliminated and arrears halved within 6 weeks • Facility extended as additional work secured – now at over 50 machines
In Summary
• High levels of employee engagement enable our leadership teams’ innovative ideas to be implemented
• Further developed by ideas from the shop floor
And our packing teams are still
coming up with new ideas each week, on how they think things could be
further improved
Further cost savings of
£800K to Jaguar in
2013
How Jaguar benefited from Performance through Engagement
So how do you unlock…
high levels of engagement?
Engagement enablers…
Defining Vision Set your stall out
Empowerment Train people with a toolset and let them solve problems at their own level
Trust Two way – hard earned, easily lost
Communication Open, honest, frequent. Close the loop
Alignment Clear strategic aims, results, projects, and deliverables
Leadership Clear an unambiguous leadership right from the top
The Unipart 7 fundamentals of Leadership
Be self aware Understand and reflect on your own style.
Teams should “hear what you say” and “believe what you do”
Know your people really well
Recognise everyone is unique, get to know your teams and what makes them tick
Show respect, be clear, be fair, be consistent
Respect is the one thing we have above everything else – always maintain it
Give your people the opportunity to grow
Challenge your people to grow, don’t resort to ‘command and control’
Set stretching goals Believe the business is capable of growing better, faster, cheaper
Always follow through If you commit to do something, plan for it and then deliver it
Deposit more than you withdraw
The ultimate measure – when the chips are down, are you in credit?
How Jaguar benefited from Performance through Engagement
which, all in all, sounds a lot like…
a culture of engagement
How Jaguar benefited from Performance through Engagement
Thank You…
For further information, please contact: E: [email protected]
M: +44 (0) 7881 826757
