Welcome to Presentation

Mohd. Rifat Been Abdul GafferID # 2010-1-10-056

Employee Satisfaction&

Employee Engagementof

Telecom Industry in Bangladesh

What is Job Satisfaction ?Job satisfaction is how happy a person is

with his or her job.

What is Employee Engagement?Employee engagement is an emergent property of the

relationship between an organization and its employees.

Company Overview (Robi Axiata Ltd.)

1997 to 2010 – Brand name was Aktel

Robi is a Join Venture Company

Axiata Group – 91.59%NTT Docmo – 8.41%

Logo and Visual Language

Alpona :

Organizational Hierarchy

CXOs EVP, VP

GM, Manager

Specialist, Officer, Assistant

Divisions

TechnologyMarket OperationFinanceHuman ResourcesCorporate StrategyCorporate and Regulatory AffairsEPMODigital ServicesInternal Audit

Product & ServicesRobi mainly offer two types of product based on the subscription

category for general subscribers:

Pre-paid : Robi Club plan Shocho Plan

Shasroyee Plan Shorol Plan

Robi Goti Plan

Post-paid: Robi offers few lucrative Post-paid Packages named Simple plans, Normal plans, and Robi corporate for corporate clients only.

Employment opportunities &

facilities of Robi

Young Talent ProgramInductionFlexible Working HourHandset & ConnectionSafety & SecurityReward & Bonus.

Short Review of GrameephoneStarted their journey 1997It is a joint venture companyThe first company inBangladesh to introduce theGSM technology

Short Review of BanglalinkStarted journey in 2005.Banglalink currentlyhas 27 million subscribers

Measurement the Reliability of Data ( Employee Satisfaction)

Variables Cronbach’s alpha

Communication 0.701

Learning 0.801

Need 0.733

Mental Satisfaction 0.821

Supervisor Evaluation 0.861

Job Satisfaction Analysis of

Telecom Industry in Bangladesh

Model Summary

Model R R Square Std. Error of the

Estimate

1 .850 (a) .722 .60082

Tests of HypothesisCommunication – rejected (.099)Learning – rejected (.133)Need – rejected (.807)Mental Satisfaction - rejected (.052)Supervisor Evaluation – accepted (.049)

Measurement the Reliability of Data ( Employee Engagement)

Variables Cronbach’s alpha

Clear about the role 0.788

Inspiration 0.695

Concentration 0.788

Action Taking 0.702

Willingness 0.772

Skill 0.769

Commitment 0.721

Employee Engagement Analysis

Model Summary

Model R R Square Std. Error of the

Estimate

1 .771 (a) .594 .77571

Tests of HypothesisClear about the role – rejected (.665)Inspiration – rejected (.168)Concentration – rejected (.314)Action Taking – rejected (.613)Willingness – rejected (.203)Commitment – rejected (.976)

ConclusionAccording to the research the employees seem quite

satisfied and fulfilled in the organizations. Still it is very much difficult to work towards perfection. Therefore the organizations are all the time moving towards making the work environment the “employee choice”. Employees are also cooperating with their employer according to the survey. They are always engaged with their responsible work. The most important thing is the majority percentages of the employees give the best effort on their work.