COMMUNICATIONS KITS (E-KITS)FOR STAKEHOLDERS AND PARTNERS

BIO OF THE AGENCY EnglishCanada Border Services Agency is the face of Canada when travellers visit, newcomers arrive, and residents return home. We stop guns, drugs and inadmissible people at our borders. We safeguard our economic prosperity by promoting fair trade and commerce. We protect our food safety, plant and animal health.

Our workforce is made up of 15,000 employees, including more than 7,700 uniformed officers who work at 1,174 points of service across Canada and in 37 international locations. The variety of work environments, day-to-day-duties, and opportunities to enforce laws and regulations that touch nearly every sector of Canadian society are what set us apart.

Our workplace is built on respect, integrity and service excellence. That's why it's important that we hire people who share our core values, and are committed to the vital work we do.

SHORT BIO VERSION

English

About the Agency : CBSA ensures Canada's security and prosperity through border protection, surveillance, immigration enforcement and customs services operating in Canada and around the world.

Employment opportunities: CBSA is always looking to recruit candidates for jobs in various areas, like border management, science and technology, enabling services and strategic policy. Come see us to find out how you could be one of them!

Website: https://www.cbsa-asfc.gc.ca/job-emploi/menu-eng.html

JOB POSTER – Link to job poster: https://emploisfp-psjobs.cfp-psc.gc.ca/srs-sre/page01.htm?poster=541&lang=en

Canada Border Services Agencyhttps://www.cbsa-asfc.gc.ca/job-emploi/menu-eng.html

LocationAbbotsfordCalgaryCharlottetownDorvalEdmontonFrederictonHalifaxHamiltonMississaugaMonctonMontreal OttawaQuebec CityReginaRichmondSaskatoonSt. John'sTorontoWinnipeg

Job typeFull-time

Salary$15.40 - $33.58 per hour

Number of jobsApproximately 300 Canada-wide

Contact informationFSWEP_Recruitment-Recrutement_PFETE@cbsa-asfc.gc.ca

APPLY NOW

FSWEP eligibility criteria (https://www.canada.ca/en/public-service-commission/jobs/services/recruitment/students/federal-student-work-program.html)

Student Border Services Officers position and training (https://www.cbsa-asfc.gc.ca/job-emploi/student-etudiant/sbso-aesf-eng.html )

Student Border Services Officer (SBSO) - Summer 2020Federal Student Work Experience Program (FSWEP)

What you will gain Are you ready for a job on the front line?

The Canada Border Services Agency (CBSA) is proud to give you an opportunity to gain law enforcement experience as a Student Border Services Officer (SBSO).

You will make a difference by:

ensuring the safety and prosperity of Canada working in a rewarding, dynamic and motivating environment being offered a wide range of opportunities to develop your skills learning and enforcing 101 laws and regulations in various fields – we will help you build an expertise!

CLOSING DATE:November 25, 2019

What you will do You will work in a CBSA postal service or international airport in collaboration with Border Services Officers (BSO) to determine the admissibility of people and goods to and from Canada by performing some of the following tasks: interviewing travelers from various backgrounds and cultures examining various declarations and goods identifying fraudulent documents providing quality service and education to the travelling public identifying people and goods that pose a threat to Canada assessing risk preventing drugs, firearms & other prohibited goods from entering Canada making decisions Note: SBSOs will not carry a duty firearm.Duration: Full-time summer employment (May to August 2020) - possibility of part-time re-hire for fall 2020 and winter 2021.Experience working as a Student Border Services Officer is considered an asset in the CBSA Officer Trainee Developmental Program selection process. What we are looking for The ideal post-secondary candidate must be able to:

critically analyze and weigh various elements of situations to come to a desired outcome in various settings adopt a client approach by demonstrating interest in the client’s needs and expectations while solving

problematic situations pay attention to verbal and non-verbal indicators and validate understanding prior to making a decision communicate effectively use cognitive abilities when addressing a situation

The CBSA is committed to building a skilled and diverse workforce that reflects the Canadians we serve. We promote employment equity and encourage you to self-identify if you belong to one of the following targeted Employment Equity groups, when you apply: Aboriginal peoples, Women

You must meet the FSWEP eligibility criteria: you are a full-time CEGEP, college or university student you are returning to full-time studies in the next academic year you meet the minimum age requirement in the province/territory of work

Note: Preference will be given to Canadian citizens who meet the job requirements.

If you are ready to embrace this challenging but rewarding opportunity, submit your application (including your résumé), indicating the following: Area of study: Various. Preference may be given to students studying in a field related to the job, such as: criminology, law, safety/security studies, psychology, sociology, customs border services or police studies. Your preferred work location. CBSA postal services and international airports are located in the following cities: Alberta: Calgary (Calgary International Airport), Edmonton (Edmonton International Airport) British Columbia: Richmond (Vancouver International Airport, CBSA Mail Centre), Abbotsford (Abbotsford International Airport)Manitoba: Winnipeg (James Armstrong Richardson International Airport)Newfoundland and Labrador: St. John’s (St. John's International Airport)New Brunswick: Fredericton (Fredericton International Airport), Moncton (Greater Moncton Roméo LeBlanc International Airport)Nova Scotia: Halifax (Stanfield International Airport) Ontario: Hamilton (Hamilton International Airport), Mississauga (International Mail Processing Centre, Toronto Pearson International Airport), Ottawa (Macdonald-Cartier International Airport), Toronto (Billy Bishop International Airport)Prince Edward Island: Charlottetown (Charlottetown Airport)Quebec: Dorval (Pierre Elliott Trudeau International Airport), Montréal Island (International Mail Processing Centre Léo Blanchette), Québec City (Jean Lesage International Airport)Saskatchewan: Regina (Regina International Airport), Saskatoon (John G. Diefenbaker International Airport)

Conditions of Employment Conditions of employment are any requirements that must be met or complied before being hired to a particular position and are to be maintained throughout the employment.A) For certain locations, you will be asked to obtain the following on your own time prior to employment: 1. Possess and maintain a valid driver's license that allows you to drive a motor vehicle in Canada (where required)

B) If you are considered for employment, you will need to obtain and maintain (CBSA will coordinate the appropriate administrative processes):1. secret security clearance (digital fingerprints)2. transportation Security Clearance (where required)3. successful completion of requirements to carry, use and maintain CBSA issued defensive equipment (where required)4. meet the expected medical standard (where required)

You must accept the following:1. wear and maintain a uniform as per CBSA Uniform Policy and Standard of Appearance2. work various shifts, including weekends and holidays3. work overtime (as required)4. operate a government vehicle (where required)

CLOSING DATE:November 25, 2019

INFORMATION ON STUDENT JOBS IN THE AGENCY

Student Opportunities (FSWEP) – information also available on CBSA’s websiteThe CBSA is now accepting applications to the Student Border Services Officer job until November 25, 2019.

As a Student Border Services Officer (SBSO) you will work with Border Services Officers (BSOs) to determine the admissibility of people and goods to Canada.

Work locationsSBSOs work at international airports and mail processing centres in 19 cities across Canada. They do not carry a duty firearm.

British Columbia: Richmond, Abbotsford Alberta: Calgary, Edmonton Saskatchewan: Saskatoon, Regina Manitoba: Winnipeg Ontario: Mississauga, Toronto, Hamilton, Ottawa Quebec: Québec City, Montréal, Dorval New Brunswick: Fredericton, Moncton Nova Scotia: Halifax Prince Edward Island: Charlottetown Newfoundland: St. John's

TimeframeMost opportunities are full time from May to September 2020. Continued part-time employment may be possible in fall 2020 and winter 2021.

Hourly rates of paySBSOs are paid $15.40 to $33.58 per hour, depending on their current level of study. See Rates of Pay for Post-secondary School Students.

Requirements full-time student registered at a recognized institution (CEGEP, college, university, etc.) be returning to full-time studies in the next academic term meet the minimum age requirement to work in the province or territory where the job is

located

Preference may be given to students studying in a field related to the job, such as: criminology, law, safety/security studies, psychology, sociology, customs border services or police studies.

You must also be willing to: wear and maintain a uniform as per the CBSA's Uniform Policy and Standard of

Appearance work various shifts, including weekends and holidays work overtime (as required) possess a valid driver’s license that allows you to operate a government vehicle (where

required)

After applyingIf you are considered for employment, we will arrange for you to get:

a secret security clearance a transportation security clearance (where required) a medical clearance completed by a physician to confirm your physical ability to perform

the duties and training required of an SBSO (where required) training to carry, use and maintain CBSA-issued defensive equipment (where required)

TrainingSBSOs receive a combination of classroom and online training, as well as on-the-job coaching and mentoring.

Control and Defensive Tactics (CDT) TrainingA large portion of the training that most student border services officers will undergo involves physically demanding use of force training. The duration for this rigorous component of the training will be two full weeks in which student border services officers will learn the basics of defense and control tactics. The skills and techniques learned during this time are very physical and require the student border services officer to be prepared physically. As such, it is critical that student border services officers prepare themselves physically before they arrive at the training centre to ensure their best physical condition and readiness. This will help guard against training injuries and ensure you get the most out of the training. Successful completion of the Control and Defensive Tactics training component may be required prior to obtaining a letter of offer.

Student opportunities (non-uniformed/CO-OP/Internships) – information also available on CBSA’s websiteWe take pride in being one of the largest employers of students in the public service. Our students play an integral role in the delivery of our business in border management, science and technology, enabling services and strategic policy.

The students we hire are driven, dedicated and thrive in a dynamic environment. They are our future!

Interested in working for us? Here's what you need to know:

If you are registered in a post-secondary CO-OP/internship program, keep an eye out for student job postings on your school's CO-OP opportunities board or talk to your CO-OP office about reaching out to us to create a partnership.

The Agency also recruits students through the Federal Student Work Experience Program and the Indigenous Student Employment Opportunity program for full-time and part-time needs. Check out the jobs portal for on-going and targeted opportunities.

KEY MESSAGES Since CBSA is a front-line organization that plays a critical role in protecting Canadians and

maintaining a peaceful and safe society, it has a comprehensive recruitment plan to ensure the Agency is able to fulfill its mandate.

CBSA has various careers available that support the Agency and front-line border staff. The Agency offers mobility, and excellent pension and benefits.

The CBSA posts all jobs open to the public on Jobs.gc.ca, the Government of Canada job site. All CBSA jobs are open to Canadians and permanent residents who possess the qualifications outlined for the position, regardless of age. The Agency uses other recruitment methods to promote careers at the CBSA and recruitment events that are open to all Canadians of any age, including social media advertising, job fairs and web updates.

SBSO Summer hiring for the 2020 student border service officer opens each August offering on-

the-job training in a dynamic front-line role job with the Agency. Interested applicants can submit their applications on-line through the government of Canada job opportunities website.

Student border services officers are an important part of our workforce. CBSA hires approximately 600 student border services officers annual who work with BSO’s from May to September to meet increased traffic demands at airports and postal processing centres to support summer staffing requirements. SBSOs are positioned at some major airports across the country including Pearson International Airport, Pierre-Elliott Trudeau International Airport, Vancouver International Airport and Ottawa’s McDonald Cartier International Airport.

We now have a process in place that makes it easier for qualified SBSOs who were recently, or are currently working for the Agency to become full-time border services officers.

We hire students who are driven, dedicated and thrive in a dynamic environment. We offer competitive pay, training, on the job coaching, mentoring, real-life experience and an opportunity to make a difference.

Our students help keep Canada safe and prosperous by interviewing travelers, reviewing declarations and examining goods to identify potential threats.

Student border services officers who work alongside full-time border services officers from May to September to meet increased traffic demands at ports of entry and support summer staffing requirements. Some student border services officers may have the opportunity to continue their employment part-time through the fall 2020 and winter 2021.

Student border services officers have the unique opportunity to learn and enforce 101 laws and regulations that touch nearly every sector of Canadian society.

FREQUENTLY ASKED QUESTIONS (SBSOs)

Q.1: How do I apply?

A.1: Apply through the link to the job advertisement on our website. The steps to apply to FSWEP jobs are listed at: https://www.cbsa-asfc.gc.ca/job-emploi/student-etudiant/sbso-aesf-eng.html

Q.2: What are the requirements to apply?

A.2: You need to be a Canadian citizen or permanent resident, studying full-time at a recognized institution and returning to school full-time in the next term. You also need to be willing to wear and maintain a uniform and work various shifts.

Students in programs like criminology, law, safety/security studies, psychology, sociology, customs border services or police studies may be given preference.

Q.3: Do students need to have a driver’s license?

A.3: In some locations you’ll need a valid driver’s license and be willing to drive a government vehicle.

Q.4: Do students carry the duty firearm?

A.4: Student border service officers are not armed. That said, in some cases, we equip students with other defensive tools. Training for appropriate use and maintenance is provided.

Q.5: What is involved in the hiring process?

A.5: Online application through our website, exam (OTEE), interview and secret security clearance. If you are hired to work at an airport, you’ll also need to do a medical exam.

Q.6: Do SBSOs need to be bilingual?

A.6: We hire SBSOs in both English essential and bilingual positions. If you are hired in a bilingual position, you must be able to read, write and speak in your second official language (English or French) at the intermediate level.

Q.7: Is there a minimum height or PARE requirement for SBSOs?

A.7: There is no physical exam or assessments for student border services officer positions.

Q.8: How long will it take to hear back after I apply?

A.8: When you apply, your application is submitted to an inventory, meaning that it is not immediately assessed. We select applications for summer employment in the fall and starts assessments in December/ January.

Q.9: Where will I work?

A.9: Student border services officers work at international airports and mail processing centres in 19 cities across Canada. Students will be invited to indicate their preferred work locations and the Agency will also be able to refer to their location through the application process.

Q.10: How much will I make?

A.10: Student border services officers are paid $15.40 to $33.58 per hour, depending on their current level of study. More info: https://www.canada.ca/en/treasury-board-secretariat/services/pay/rates-pay/student-rates-pay.html

Q.11: What type of training do students get?

A.11: Students will get 3 to 4 weeks of classroom and online training, plus on-the-job coaching and mentoring. They may also need specialized training like defensive tactics, primary processing or postal mode training depending on your work location.

Q.12: I worked as a student border services officer, can I be bridged?

A.12: CBSA now has a process in place that makes it easier for qualified student border services officers, who have recently, or are currently working for us to transition into training to become full-time border services officers.

Student border services officers who are no longer working for the Agency must apply through the standard application process.

Questions related to the Cannabis Policy

Q.13: What is the cannabis policy for recruitment CBSA officers?

A.13: The CBSA has adopted a Policy on the Use of Intoxicants and it states the following: The Agency’s policy is one of zero tolerance for impairment, unauthorized possession or consumption of intoxicants in the workplace for all employees. Furthermore, individuals occupying safety sensitive positions must refrain from consuming cannabis in any form, for medical or recreational purposes, within 24 hours of reporting for regular duty, standby or overtime.

Q.14: As an applicant you are not penalized for recreationally consuming cannabis since its legalization?

A.14: Applicants will be invited to divulge any relevant information about consumption during the various evaluations. Candidates are globally assessed and it is very difficult to answer the question specific to your case.

PRINTABLE MATERIALS – Original Document for printing

SOCIAL MEDIA PRE-APPROVED MESSAGES

Platform

English French

Have you heard?@CanBorder is hiring student border services officers for Summer 2020, through #FSWEP.

Apply now to November 25 [arrow emoji] http://ow.ly/2tUd50vykz1 #CBSAJobs

Vous avez entendu?@FrontiereCan embauche des agents étudiants des services frontaliers pour l’été 2020, grâce au #PFETE.

Postulez maintenant jusqu’au 25 novembre [arrow emoji] http://ow.ly/w7OG50vykNk #EmploisASFC

Attention all students! Want to gain experience while contributing to [Canada flag emoji]’s safety? If so, @CanBorder just launched a hiring process for Summer 2020 students.

Apply now [arrow emoji] http://ow.ly/iy3u50vykAX #CBSAJobs

Appel aux étudiants! Vous voulez acquérir de l’expérience de travail tout en contribuant à assurer la sécurité du [Canada flag emoji]? Si oui, @FrontiereCan vient de lancer un processus d'embauche d'étudiants pour l'été 2020.

Postulez dès maintenant [arrow emoji] http://ow.ly/e7mB50vykSF #EmploisASFC

Looking for that next #SummerJob?

Look no further! @CanBorder is hiring student border services officers for Summer 2020, through #FSWEP.Apply today [arrow emoji] http://ow.ly/lnXF50vykDI #CBSAJobs

Vous cherchez votre prochain #EmploiDÉté?

Ne cherchez plus! @FrontiereCan embauche des agents étudiants des services frontaliers pour l’été 2020, grâce au #PFETE.Postulez aujourd’hui [arrow emoji] http://ow.ly/qSq350vykUW #EmploisASFC

Have you heard?

@CanBorder is hiring student border services officers for Summer 2020, through #FSWEP.

Apply now to November 25 [arrow emoji] http://ow.ly/wkWm50vykFX #CBSAJobs

Vous avez entendu?

@FrontiereCan embauche des agents étudiants des services frontaliers pour l’été 2020, grâce au #PFETE.

Postulez maintenant jusqu’au 25 novembre [arrow emoji] http://ow.ly/fAqs50vykXg

Attention all students!

Want to gain experience while contributing to [Canada flag emoji]’s safety? If so, @CanBorder just launched a hiring process for Summer 2020 student border services officers.

Apply now [arrow emoji] http://ow.ly/Kdem50vykHU

Appel aux étudiants!

Vous voulez acquérir de l’expérience de travail tout en contribuant à assurer la sécurité du [Canada flag emoji]? Si oui, @FrontiereCan vient tout juste de lancer un processus d'embauche d'agents étudiants des services frontaliers pour l'été 2020.

Postulez dès maintenant [arrow emoji] http://ow.ly/ge4n50vykZk

Looking for that next #SummerJob?

Look no further! @CanBorder is hiring student border services officers for Summer 2020, through #FSWEP.

Apply today [arrow emoji] http://ow.ly/qSLw50vykKu

Vous cherchez votre prochain #EmploiDÉté?

Ne cherchez plus! @FrontiereCan embauche des agents étudiants des services frontaliers pour l’été 2020, grâce au #PFETE.

Postulez aujourd’hui [arrow emoji] http://ow.ly/6uDG50vyl13

APPROVED SM VISUALS – Download original versions

SAMPLES ( use for Twitter, Facebook and LinkedIn)

FSWEP POSTER – Original documents to print

RECRUITMENT EVENT POSTER – Original document to edit and print