University Efficiency and Shared Services ForumDriving greater value in university business processes and services

PRESENTING THE INauGuRal

28th – 29th april 2015 | PaRKROYal Darling Harbour Sydney

Featuring outstanding presentations From:

Steven Martin, assistant auditor-General, Financial audit, audit office of new south Wales

Simone Bohan, Sector Director – Education, Victorian auditor-general’s office

Patrick Woods, Vice-President and Deputy Vice-Chancellor, Resources, university of technology sydney

Ian Marshman, Senior Vice-Principal, university of melbourne

Professor Ray Roennfeldt, President, avondale College

Professor Ron Newman, Chief Executive Officer, Virtu institute and formerly President, raffles university system

Dr Neil Fraser, Director, Strategic Planning and Information, macquarie university

Nicole Tournier, Director, Finance Strategy, monash university

Geoff Hanmer, Managing Director, arina Hayball

Professor Denise Kirkpatrick, Deputy Vice-Chancellor, academic, university of Western sydney

Sara Watts, Vice-Principal, Operations, university of sydney

Damien Israel, Chief Finance Officer, university of Wollongong

Valerie Runyan, Director, Business Process and Improvement Initiative, macquarie university

www.informa.com.au/universityefficiency15

University Efficiency and Shared Services Forum Tuesday 28th April 2015

8:30 Registration and morning coffee

8:55 Opening remarks from the Chair of the day

eValuating eFFiCienCy

9:00 reporting on efficiency in Higher education

— an insight into the findings and trends in the australian Higher Education sector from the audit Office of NSW and the Victorian auditor-General’s Office

Steven Martin, assistant auditor-General, Financial audit, Audit Office of New South Wales

Simone Bohan, Sector Director – Education, Victorian Auditor-General’s Office

10:00 panel disCussion

How is australia fairing in the efficiency battle?

— Do HEIs make efficient use of their resources? How much fat is left in the system?

— Over-governed, over-regulated, and over-administered: fair criticisms or furphies?

— What price quality? Balancing steadfast principles with efficiency gains

— Competition vs collaboration in the a changing policy environment

— Is the sector set up to produce efficient results?

Ian Marshman, Senior Vice-Principal, University of Melbourne

Patrick Woods, Vice-President and Deputy Vice-Chancellor, Resources, University of Technology Sydney

Professor Denise Kirkpatrick, Deputy Vice-Chancellor, academic, University of Western Sydney

11:00 Morning Tea

11:30 efficiency challenges in light of the governments proposed Higher education reform

— The short and longer term effects of the proposed reform

— With all of the Pyne hoo-ha about fees have we lost the ability to have a mature debate about costs?

— What are the challenges facing higher education institutions for the next decade?

12:10 efficiency and the student experience

Creating a compelling student experience doesn’t have to mean the expansion of current practices and the addition of more activities. By developing a better understanding of what students believe contributes to a proactive experience and understanding their behaviours we can refine processes delivering greater efficiencies for students and staff.

Denise will share student perspectives and university responses from her experience at the university of adelaide and the university of Western Sydney.

Professor Denise Kirkpatrick, Deputy Vice-Chancellor, academic, University of Western Sydney

12:50 lunch

enCouraging eFFiCienCy

1:50 Case study

an insight into macquarie university’s journey and implementation of the Business process improvement initiative through the implementation of lean in Higher education

Valerie Runyan, Director, Business Process and Improvement Initiative, Macquarie University

2:30 the importance of data in driving efficiency

— Embedding business intelligence and benchmarking in strategic planning

Dr Neil Fraser, Director, Strategic Planning and Information, Macquarie University

3:10 afternoon tea

3:40 sweating your assets: towards a target uFa per eFtsl

Geoff Hanmer, Managing Director, ARINA Hayball

4:20 tHinKtanK

How can the Higher education community work together to promote and support efficiency and value?

— Sharing data

— Evidencing efficiencies

— Promoting wins

With input from the audience and key speakers, attendees can work together to produce efficiency action points and recommendations to take away from the forum.

5:00 Closing Remarks from the Chair of the day

5:10 End of Day 1 and networking drinks

DAY 1

www.informa.com.au/universityefficiency15

Venue Details

PaRKROYal Darling Harbour

150 Day Street, Sydney, NSW 2000

phone: (02) 9261 1188, www.parkroyalhotels.com

8:30 Registration and morning coffee

8:55 Opening remarks from the Chair of the day

grappling WitH Cost and quality

9:00 sydney to singapore and back again

— Professor Newman will discuss his specific responsibility at the university of Sydney to “repair” the budget and “delivery” of a faculty between 2002 and 2006

— Professor Newman will then examine the Raffles university System - the experience, learnings and takeaways - and discuss what, if anything, could be applied to the australian system

Professor Ron Newman, Chief Executive Officer, Virtu Institute, former President, Raffles University System

9:40 should Higher education be free? an insight into the german system

— The German way and why it works

— What can be learned from their brief furore into fee paying

— are there principals to be applied to the australian case?

Joern Hausner, Director, DAAD Information Centre Sydney

10:20 Cost and quality: a private Higher education perspective

— unique cost and quality issues

— Maintaining a robust quality system

— Money matters

Professor Ray Roennfeldt, President, Avondale College

11:00 Morning tea

11:30 sourcing and building talent to support university efficiency & effectiveness

Building a workforce capable of providing quality financial advice and delivering efficiency through better practice services within the higher education sector can be difficult and challenging. How can universities attract, develop and retain a workforce equipped to support the university of the future?

— Creating well defined, measured, outcome driven roles and attracting the right competencies to meet these demands

— Real examples of how leadership and skill programs can enable your workforce to develop, enhance and grow

— Ideas for providing environments in which staff can gain experience and be recognised for their contributions

— Practical solutions to support and manage challenges within your workforce

Nicole Tournier, Director, Finance Strategy, Monash University

12:10 panel disCussion

Creative sourcing in australian Higher education: lessons learned so far

— How are shared services, outsourcing, “in-sourcing” and other cost-containment and value-boosting approaches developing in the australian market?

— Collaboration and competition – the legal dimensions. What could a contestable market for HE shared services look like?

— What are the primary causes of difficulties with cost-containment strategies, and how can they be addressed?

— Developing capabilities to manage outsourcing and shared service relationships

Ms Sara Watts, Vice-Principal, Operations, University of Sydney

Mr Damien Israel, Chief Financial Officer, University of Wollongong

Visit www.informa.com.au/universityefficiency15 for regular updates

1:10 lunch

2:10 Case study

outsourcing and offshoring: a case study drawing from the university of Canberra’s broad program of outsourcing

— The journey from initially considering outsourcing to developing strategic partnerships with suppliers

— Managing and mitigating risk

— The relationship between outsourcing and improving efficiency

— lessons learned

Melissa Hankinson, Executive Officer, Office of the Vice-President, Operations, University of Canberra

2:50 the problem with Higher education costing – and what to do about it

Professor alan Farley, Senior Business advisor, Victoria University

3:30 efficiency gains through a great shared services model

— Discussing how the back office can increase the value it offers to the rest of the organisation and in turn how this results in efficiency gains

— Key considerations from the planning stage through to implementation

— In-house versus outsourced

— Overcoming resistance to change

— Benchmarking success

4:10 Closing remarks from the Chair of the day and close of conference

4:20 afternoon tea and networking

University Efficiency and Shared Services Forum Wednesday 29th April 2015 DAY 2

Speaking, Sponsorship, & Exhibition Opportunities

For speaking and endorsement enquiries, please contact the Conference Manager:

Niamh Horan: +61 2 9080 4138 or Niamh.horan@informa.com.au

For sponsorship and exhibition enquiries, please contact the Sponsorship Manager:

Joshua Ward: +61 2 9080 4013 or Joshua.ward@informa.com.au

use your QR Reader app on your smartphone and scan this code to take you directly to the website

For full terms and conditions, please visit:www.informa.com.au/universityefficiency15

University Efficiency and Shared Services Forum

28th – 29th April 2015 | PARKROYAL Darling Harbour Sydney

If undeliverable return to: PO BOX Q1439, SYDNEY NSW 1230

3 Easy Ways to RegisterWeBwww.informa.com.au/universityefficiency15

telephone+61 (0)2 9080 4025 – Quoting P15K12

emailconferences@informa.com.au – Quoting P15K12

Stay Connected

linkedin www.informa.com.au/higheredau

twitter www.twitter.com/higheredau #uniefficiency15

Blog www.informaaustralia.wordpress.com

youtube www.youtube.com/informaoz

google+ www.informa.com.au/googleplus

slideshare www.slideshare.net/informaoz/tag/uniefficiency15

in

Pricing Details

register early & save early Bird rate Book & pay on or before 31st March 2015

standard rate Book & pay from 1st april 2015

Conference package priCe gst total saVe priCe gst total

Conference $1,495 $149.50 $1,644.50 $220 $1,695 $169.50 $1,864.50

3-5 delegates $1,395 $139.50 $1,534.50 $220 $1,595 $159.50 $1,754.50

7-9 delegates $1,295 $129.50 $1,424.50 $220 $1,495 $149.50 $1,644.50

10+ delegates $1,095 $109.50 $1,204.50 $220 $1,295 $129.50 $1,424.50

POSTAGE

PAID

AUSTRALIA