UNIFORMED

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M S . S U TA S I N E E L O H A K I T S O N G K R A M 1 5 1 1 1 6 0 0 5

D U S I T T H A N I C O L L E G E

DEFINITION OF UNIFORMED STAFFEmployees who work in the uniformed service department of the hotel generally provide the most personalized guest service. • Bell Attendants• Door Attendants• Valet Parking Attendants• Transportation Personnel• Concierges

BELL ATTENDANTS• Transport Guest Luggage

to and from guest rooms.

• Familiarize guests with the hotel facilities and services, safety features, as well as the guest room and in room amenities .

• Provide a secure area for guests requiring temporary luggage storage.

DOOR ATTENDANTS• Opening hotel doors

and assisting guests upon arrival.

• Helping guests and unload luggage from vehicles.

• Controlling vehicle traffic flow and safety at the hotel entrance.

• Assisting with valet parking services.

VALET PARKING

ATTENDANTS

• In charge of parking guests or visitors cars.

• Perform a friendly greeting and personal touches to Guest.

• Have years of experiences driving and is a careful person.

TRANSPORTATION PERSONNEL

• Always smile and approachable when transporting guest.

• Have years of driving experience.

• In charge of loading Guest’s luggage into and out off the Limousine.

CONCIERGE• Equipped with the

information of famous attractions around the Hotel.

• Provide personalized Guest Service.

• Supervised all Uniformed Service Personal.

CONCIERGE

THESUKHOTHAI BANGKOK

PROFILE• Mr. Supang Ruksanit• Golden Key at

Sukhothai Hotel.• Graduated from Hotel

Management at Suan Sunandha Rajabhat University.

• Have worked in many places.

INTERVIEWED QUESTIONS1. Can you please give a short description of what “Concierge” is?

2. Why did you choose to work as a concierge? 3. Have you worked in any other fields before you settled down as a concierge?4. What is the qualifications of a person who wants to become a successful

concierge?5. What problems does a concierge, you for instant, usually face?6. What was the most challenging problem that you’ve faced, and how did you

manage to solve it?7. What does a “Golden Key” mean to you? 8. Can you please talk about how you obtained the Golden Key? How hard was it to

obtain one?9. Here’s a scenario, if a guest wants you to book a movie ticket for him/her, but it

turns out that you couldn’t possibly do so, how would you deal with the situation?10. Can you please give us some tips for the students who are interested in the

hospitality scope of work?

ADVICE FROM MR.SUPANG• Full of general knowledge• Able to read people’s mind• Multilanguage• Learn about guest’s couture• Often check and respond the Email.

GOLDEN KEY

WHAT IS GOLDEN KEY Golden Key is originated from Europe, and was

implemented into Thailand in 1992 (By Oriental Hotel), and Golden Key organizations are separated into many parts by continents, Member have to pay annual joining fee and the head quarter in Asia is Singapore, but for international head quarter is located in France.

LE CLEFS D’OR THAILAND ORGANIZATION CHART

TYPES OF GOLDEN KEYGolden key Associate

MemberLocal

Member

CONCLUSION• Concierge is part of the many faces and successes of

the Hotel, and being able to speak fluently and having an assisting minded are some of the most important personalities that one should have.

REFERENCES : HTTP://WWW.LESCLEFSDORTHAILAND.COM/MAIN.HTML

HTTP://SETUPMYHOTEL.COM/TRAIN-MY-HOTEL-STAFF/FRONT-OFFICE-TRAINING/144-UNIFORMED-SERVICE-IN-HOTELS.HTML

ANY QUESTIONS ?

QUESTIONS FOR CLASS• What are the positions under uniformed staff

department ? Name me at least 2 positions.• Which 2 person will be awarding the Golden Key Pin to

Concierge?

THANK YOU