Les Clefs d'Or - Montreal 2016 Panam Congress Program

19th PANAMERICAN CONGRESS

MONTRÉAL 2016

VOULEZ-VOUS...

Les Clefs d’Or 19th Pan-American CongressMontreal - March 9th to 13th 2016

Marriott Château Champlain

Photo Credit : © Tourisme Montréal

Proud Sponsors of the Les Clefs d’Or 19th Pan-American Congress

LE CONGRÈS PANAMÉRICAIN LES CLEFS D’OR : POUR CULTIVER L’ART DISCRET DE BIEN RECEVOIR

Je vous souhaite la plus cordiale des bienvenues à Montréal, à l’occasion de ce 19e congrès panaméricain, Les Clefs d’Or. Votre présence ici témoigne de votre professionnalisme et de votre volonté d’accroître sans cesse votre savoir-faire dans un esprit de partage et d’amitié, cher à votre organisation.

De façon quotidienne, vous contribuez au renom des établissements qui vous embauchent, par l’excellence de vos services, par votre savoir-faire et votre souci d’assurer le confort et le bien-être des personnes qui ont choisi d’y séjourner. Dans ce do-maine en constante effervescence où les défis sont nombreux et la concurrence vive, votre travail est diversifié et immense. Ce que vous faites mérite nos félicitations.

C’est un plaisir, pour le gouvernement du Québec, de vous savoir ici, à Montréal, alors que vous communiquerez votre expérience et élargirez votre réseau de contacts. Je suis persuadé que vous trouverez chez nous un accueil à la hauteur des standards élevés que vous représentez et qui concourent à la notoriété de votre profession.

Je souhaite à toutes et à tous un bon congrès et un séjour des plus agréables dans la métropole québécoise.

Le premier ministre,

Philippe Couillard

Welcome to Montréal on the occasion of 19th Pan-American Congress Les Clefs d’Or. Your attendance speaks for your profes-sionalism and your desire to continue to develop your expertise in the spirit of sharing and friendship, dear to your organiza-tion.

Each and every day, you contribute to the reputation of your establishments through your excellent work and your care in en-suring the comfort and well-being of those who have chosen to stay there. Your line of work being in constant effervescence with its many challenges and intense competition, makes your profession varied and colossal and to be congratulated.

It is an honour for the Government of Québec to host your Congress here in Montréal, while you share your experience and ex-pand your network of contacts. I am convinced that you will receive a welcome that meets the high standards that you represent, and which contribute to the reputation of your profession.

ENSEMBLEon fait avancer le Québec



C’est un grand plaisir pour moi de vous souhaiter la bienvenue à Montréal, dans le cadre du 19e congrès Panaméricain des concierges Les Clefs d’or.

Montréal est une ville exceptionnelle que je vous invite à découvrir : la chaleur de ses résidents, ses attraits culturels et touristiques, sa gastronomie font de la métropole du Québec une destination de choix pour les touristes et les congressistes. Ce n’est pas pour rien qu’elle se classe bonne première pour le nombre de congrès qui s’y tiennent chaque année!

Ici comme ailleurs, c’est la qualité de l’accueil qui fait en sorte que les gens ont envie de revenir. Et en ce sens, le rôle des concierges est crucial. Souvent, il s’agit du premier contact des étrangers, et votre connaissance fine de votre environnement est précieuse pour les voyageurs. Vos judicieux conseils et votre volonté d’aider en toutes circonstances est un atout précieux pour les villes qui ont développé un fort potentiel d’attraction touristique.

Je vous souhaite donc un excellent séjour à Montréal et vous invite à y revenir en 2017, alors que nous célèbrerons le 375e anniversaire de Montréal. Au plaisir de vous y revoir!

It is my great pleasure to welcome you to Montréal for the 19th Pan American Congress of the Clefs d'or concierges.

Montréal is an exceptional city which I invite you to discover. The warmth of our residents, our cultural and tourist attractions, and our epicurean cuisine make Quebec's metropolis a destination of choice for tourists and conventioneers alike. It's not an accident that we rank a strong number one for the most conventions held each year!

Here, as elsewhere, it is outstanding hospitality that makes people earnestly wish to return. And in this sense, the role of concierges is crucial. Often, you are visitors’ first point of contact, and your knowledge of your environment is valuable to travellers. Your wise advice and your willingness to help under all circumstances are valuable assets for cities that have developed a strong potential to attract tourists.

I wish you an excellent stay in Montréal and invite you to return in 2017, when we will celebrate the 375th anniversary of the founding of our great city. I look forward to seeing you again!

Denis Coderre Maire de Montréal Mayor of Montréal

Dear friends and colleagues,

We have worked hard to greet you here today.

On behalf of the Organizing Committee, I would like to welcome you to Montreal, our beautiful, electrifying, and charming city, where the four seasons provide you with something magical. The month of March, I hope will charm you with both by its whiteness, and especially by its warmth.

As Director of the region, I am proud of my members and the relationships that we have established with our partners. I want to personally thank all our sponsors, because without your support this could never have been feasible. This is the first time that our city receives a Pan-American Con-gress and we hope to have created a Conference that meets your expectations. At any time you can approach any of us if you have any questions and we will be happy to share our secrets with you.

Conferences are always for me a great source of renaissance and motivation. Where I fill up on new ideas and establish new relationships for the following year. Enjoy every moment; create lasting memories, as these few days will simply fly by.

Sincerely,

Chanel Mongeon Présidente du Congrès Directrice Régionale - Montréal Marriott Château Champlain


MONTRÉAL 2016

VOULEZ-VOUS...

Montréal accueille cette année le Congrès panamér-icain Les Clefs d’Or et je suis heureux de souhaiter la bienvenue à tous ceux et celles qui participent à ce grand rendez-vous.

Destination d’affaires et de tourisme reconnue, Montréal se distingue entre autres par la qualité de ses établissements hôteliers. Ceux-ci contribuent à la renommée de notre métropole et s’inscrivent dans la mémoire des nombreux visiteurs qui y séjournent. La fonction de concierge joue un rôle clef dans le succès de ces établissements. Vos connaissances et votre dévouement sont des atouts essentiels au développe-ment de l’industrie touristique de vos régions.

Je vous invite à profiter de votre séjour pour appréci-er la beauté et le dynamisme de notre métropole qui célèbrera l’an prochain le 375e anniversaire de sa fondation.

Bon congrès!

Martin CoiteuxMinistre des Affaires municipales et de l'Occupation du territoire, ministre de la Sécurité publique et ministre responsable de la région de Montréal

This year, Montréal is hosting the Pan-American Congress Les Clefs d’Or. I am delighted to welcome everyone attending this major gathering.

Montréal is a recognized business and tourism destination. It particularly stands out for the quality of its hotel establishments, which contribute to the reputation of our metropolis and remain in the memories of the many visitors who stay there. The concierge function plays a key role in the success of these establishments. Your knowledge and devotion are essential advantages for the development of your regional tourism industry.

I invite you to take advantage of your stay to appre-ciate the beauty and dynamism of our metropolis, which will celebrate the 375th anniversary of its founding next year.

Have a good Congress!

Martin CoiteuxMinister of Municipal Affairs and Land Occupancy,Minister of Public Security and Minister responsible for the Montréal region

Message du ministre Martin CoiteuxCongrès panaméricain Les Clefs d’Or




Y O U I M A G I N E , W E E X E C U T E .

SINCE 1995 conservus.ca

Because your �me is precious, we aim to provide you with a curated ensemble of corporate

concierge services tailored to t the very best of your lifestyle.

A Clefs d’Or Member

Bienvenue dear friends.

On behalf of the entire Canadian membership, it is my great honour to welcome you to a treasured Canadian city-- Montreal! We are absolutely de-lighted to host you during our celebrations of the 40th Anniversary of Les Clefs d’Or Canada!

Our committee has carefully crafted this 19th Pan-American congress with one dedicated goal… to leave each of you, our colleagues and friends from the Americas and abroad, sated with extraordinary experiences and memories.

Today as you reunite with old friends and make cherished new ones, we begin to showcase our carefully selected program. We welcome you with open arms to Montreal’s fabulous dining and nightlife, a fun-filled traditional evening, a beautiful gala to be held in one of the city’s his-torical venues and a trail blazing educational day that will have you looking at these questions in new ways… Voulez vous Lead? Voulez vous Sell? Voulez vous Inspire?

We are excited to celebrate with you at this mo-ment as it represents a culmination of the focus on the Les Clefs d’Or brand that has launched an unprecedented wave of national support for each and every one of our members here in Canada.

We can’t wait to share Les Clefs d’Or Canada’s Project Brand with you on Education Day as we continue to define and make known our absolute and essential value in this global association. Never has it been more important to elevate our superlative Service through Friendship.

And speaking of friendships… the relationships and ties we strengthen by connecting with each other at these events is only made possible by the incredible support we receive from our other devoted and invaluable friends: our sponsors.

We owe them our deep gratitude and apprecia-tion. Please take every opportunity to thank our sponsors personally for encouraging our amazing network of professionals who, above all, are com-mitted to excellent service for guests world-wide.

Merci beaucoup for joining us, as we celebrate the dedication and brilliance of each member of Les Clefs d’Or - #yourkeytoeverything.

Carolina Avaria President, Les Clefs d’Or Canada

In proud support of

Les Clefs D’Or

Montreal, Canada - 2016

goconcierge.net - 818.263.8993

On behalf of the Greater Montréal Convention and Tourism Bureau, Tourisme Montréal, I would like to wish the delegates of the 19th Pan-American Congress Les Clefs d’Or a warm welcome to our city.

We are honoured to be hosting this prestigious meeting of concierges from North, Central and South America in Montréal, a city whose unique appeal is made all the more special thanks to the work of professionals like you. For tourists around the globe, you are a veritable treasure trove of information, sharing all the musts, the inside tips and the secrets and charms of a destination. Now, it is our turn to share all of Montréal’s many facets with you.

A captivating mix of European flair and North American modernity, Montréal enjoys a truly one-of-a-kind cachet. From its dynamic downtown to its many vibrant neighbourhoods, every day here teems with discovery. People from around the world come to Montréal for its amazing food, its festivals, its culture and its nightlife, and a multitude of other things to see and do. Early March in Montréal, especially, buzz-es with the promise of spring and the bubbling new energy of the season.

While you are here, take some time to explore underground art during Art Souterrain, see a first-ever ex-hibition on Pompeii at the Montréal Museum of Fine Arts, catch a film during the International Festival of Film on Art or watch thousands of beautiful butterflies flit about at the Botanical Garden. Or maybe just wander Old Montréal’s cobblestone streets, grab a smoked meat sandwich on “the Main” or tuck into a café and mingle with the locals. The ways to experience our city are absolutely endless.

We wish you a productive and energizing meeting, and hope that you leave with one-of-a-kind Montréal memories!

Yves Lalumière

President and Chief Executive Officer Tourisme Montréal

Dear Colleagues and Friends,

As International President of Les Clefs d’Or I experience few greater pleasures than officiating at our major events around the world. I have had the privilege of attending some outstanding meetings in a variety of exotic des-tinations. From my first International Congress in the ancient city of Jerusalem to our recent Asian Congress in the bustling metropolis of Tokyo, each of them has left an indelible impression on me. Above all it is the sense of camaraderie and spirit of shared purpose that makes these events so memorable for myself and all of our members in attendance.

Nowhere is this more evident than at the highly antic-ipated Pan American Congress. For many years this unique gathering has set the standard for participation rates, educational opportunities and organisational structure. Such is the level of importance that our association now places on this important forum that the entire International Executive Committee felt compelled to attend one of our more recent Congresses in Las Vegas. Indeed outside of our annual International Congress, the Pan American is now widely recognised as the largest and most dynamic assembly of Concierge professionals anywhere in the world.

This year our dedicated team in Canada have been en-trusted to deliver another richly rewarding program for attendees. Building on the success of their recent AGM in Whistler, in particular their innovative use of social media, our Canadian colleagues will once again look

to raise the bar. I have no doubt that President Carolina Avaria and her organising committee will rise to the challenge and produce another outstanding event.

Joining us in Montreal will be our dear friend and Gen-eral Secretary James Ridenour. James has spent much of the last year coordinating the development of our Brand Strategy and he will be sharing some of his insights on this important project prior to its official unveiling in Dubai the following month. Although a native of British Colombia James will be attending his very first Pan American Congress and I am sure that he, like myself, will take great pride in acknowledging his Canadian heritage.

To our hard working Zone Director Shujaat Khan I extend to you my personal thanks and gratitude for overseeing this year’s program. With the support of your National Presidents and the input of your members I expect that we will all be enjoying a productive few days. To our members who will be joining us from throughout the Americas I wish you safe travels and I very much look forward to sharing in this special occasion with you.

Yours in friendship,

Colin Toomey President Les Clefs d’Or International

Dear Colleagues, Presidents and Guests:

Welcome to the 19th Pan-American Congress in Montreal!

Every two years, many members of the American Zone make a pilgrimage to uplift our spirits, further our goals, expand our network and promote growth in our Zone. Each congress host city puts their best foot forward, to welcome all of us, in the true spirit of friendship. Over the last two decades, we’ve enjoyed meeting all over the Americas.

The Canadian Board and the Montreal planning committee have been hard at work creat-ing a magnificent congress for all of us. The educational symposium and key note speakers will excite and challenge us. We’ll go back to our desks with renewed enthusiasm, better able to serve our guests.

Please make sure to welcome first-time attendees and renew old friendships. We hope to provide you with just the right mix of educational and networking opportunities to reen-ergize your spirit and pride in your profession!

In service through friendship,

Shujaat Khan Zone Director of the Americas

Dear Friends of America,

It is perhaps redundant to wish you all a great congress; since I know the organizing Canadian team, I am positive you will enjoy a memorable meeting. I deeply regret not to share it this time with you.

I have visited CANADA several times; my first one was Montreal 2004. The modern and antique areas were fantastic with a classic elegance on the streets and of course the great restaurants. As I said before, I know the organizing committee; all are excellent concierges, people who understand the meaning of quality of service, the value of professionalism and the impact they cause every single day with their smiles and attention. But more than very good professionals, they are very good people. They are generous, friendly and welcoming.

I consider myself a friend of Canada. I wish all the participants of the 19th PANAMERICAN CONGRESS an excellent reunion and especially for those who are beginners to enjoy and profit from this experience. Let yourselves get inspired by the city, the country and all your friends from all over America.

Vive CANADA! Vive Les Clefs d´Or!

Pablo Castro President Les Clefs d’Or ARGENTINA

Dear Colleagues,

Welcome to the Congress in Montreal!

I have already attended several of these con-ferences and I know how much I have learned from this fascinating experience of exchanging feelings, points of view and different cultures with colleagues from other countries.

Today, as president of the Brazilian Concierge Association I say to all the attendants of this congress that I’m very happy and honored to participate of this 19th Pan American Congress. I wish all of you to live intensely this exchange fellowship between peoples and cultures and that each one of you may take the best advantage of what the Canadian friends have prepared for all of us. So let’s participate on this congress with the beginner’s mind, which is always very important for the daily learning.

I have learned throughout life as a concierge, as an aikidoíst and as a student, that the more I learn, the less I know, so let’s keep ourselves hum-ble and conscious about this wise way of thinking and waste no opportunity to learn from others and enjoy every moment because this experience will be unique and singular.

In service through friendship!

Guilherme S. Borges President Les Clefs d’Or Brésil

Dear Colleagues:

It is an honor & my pleasure to have the op-portunity to get together at this marvelous city: Montreal, for the 19th Pan American Congress, the best occasion to learn and share experiences surrounded by a large group of friends that we can call Concierges.

All of us eager to make this practice a memorable one looking for the excellence and the optimum service, enjoying and living each corner of this city which offers us the best trip these days, of course showing how astonishing is the Canadian hospitality.

This intake of art and history will take us to the next level, in an extraordinary company.

The City of Montreal with its Concierge and Clefs d’Or tradition will allow the younger Concierg-es to live and understand how to be the best ambassadors for the country they represent, all of this will happen at their very first Congress, an experience that changes life.

When you return home, you will realize that you are not the same person you were, you arrive as an attendee and become a passionate of service and a lover of the Golden Keys and what they represent.

You will have more knowledge to assist your guests and more capabilities to share with your team, because the time that you spend in this event will be useful the rest of your life, to serve and assist the people you meet.

My personal advice is live, feel, enjoy every moment and every person you meet, reach your potential and take control, being part of the con-cierge community.

Take advantage of the diversity to increase your networking and be sure to secure at least one very best friend for each country that participates at the congress it is the real meaning of the Golden Crossed Keys that open every door around the world.

The best opportunity to practice our French!!

En servicio a través de la Amistad.

Arturo Ortiz

President Les Clefs d’Or Mexico Presidente de la Asociación de Concierge de México

Dear Friends:

We’re delighted to be with you in Montreal for Les Clefs d’Or’s 19th Pan-American Congress!

Themed “Voulez-Vous…,” we’re sure the answer is yes! Voulez-vous to be inspired? Voulez-vous to learn? Voulez-vous to make new friends? Voulez-vous to have an extraordinary time? Yes, yes, yes and yes!

Over the next few days, we’ll enjoy inspirational education, regional cuisine and the local flavor of Montreal! Most importantly, the networking opportunities will nurture our bonds of friendship and dedication to our craft. Thank you to the planning committee and all the members of Les Clefs d’Or Canada, for the enormous work they’ve done to design an exceptional congress agenda. We know you’ll make the most of your time here in Montreal and will leave this congress more motivated and more enriched by the experience!

Always yours, in friendship,

Robert MarksPresidentLes Clefs d’Or USA

On behalf of all of our team here at the Montreal Marriott Chateau Champlain, I wish to welcome you to the 19th Pan-American Les Clefs d’Or Congress.

Your passion and commitment to the hospitality industry are so important. As front line representatives of our respective hotels, you make the difference with our guests and part-ners. You are true ambassadors of your hotels, your cities and our industry. Your dedica-tion to your craft and your professionalism applied to the service you offer is remarkable and appreciated.

I am personally very honoured to be able to support the six active Les Clefs d’Or Mem-bers of our concierge team. As the single largest contingent of Les Clefs d’Or in Montreal, they and their fellow colleagues in the city, are excited to be able to welcome all of you to Montreal.

Enjoy your time in our dynamic city. I am sure the Montreal team has a great deal in store for you.

Joseph Klein General Manager Marriott Château Champlain

Organizing Commi�ee Voulez‐Vous...

19e Congrès Panaméricain Les Clefs d’Or - Montréal 2016 Organizing Committee

Chanel Mongeon Marriott Château Champlain Chairperson

Mia Adam Marriott Château Champlain Vice-Chairperson

Carolina Avaria InterContinental Toronto Yorkville LCDC President

Véronique Bourgeault Marriott Château Champlain

Jamil Demers InterContinental Montréal

Nicola Di Ciocco Conservus

Alain Ethier Le St-Sulpice Hôtel Montréal

Anne-Marie Gauthier Marriott Château Champlain

Laurie Jutras Marriott Château Champlain

Luc Lavoie Hôtel Bonaparte

Gerry Lonergan InterContinental Montréal

José Martinez Le Place d’Armes

Mylène Perreault Le Crystal

Anna Roma Centre Phi

As a Proud Partner of Les Clefs d’Or Canada, we would like to welcome all Congress attendees.

WE WELCOMEFRIENDS & FAMILY

Over 100 locations across North America

The members of the BC Region of Les Clefs d’Or Canada are proud to sponsor the official program of

the 19th Pan-American Congress - Montréal 2016

Tuesday, March 8, 2016

06:30 - 08:00 Breakfast, restaurant Samuel de Champlain GH

08:00 - 17:00 Canada Board Meeting 36 – Maisonneuve A

09:00 - 17:00 USA Board Meeting 36 – Maisonneuve B-C

19:00 - 22:00 Dinner for Executive Committees

Wednesday, March 9, 2016


08:00 - 18:00 Registration GH

08:00 - 14:00 Canada Board Meeting 36 – Maisonneuve A

09:00 - 14:00 USA Board Meeting 36 – Maisonneuve B-C

14:00 - 16:00 Local Associations President’s Meeting 36 – Maisonneuve E

14:00 - 16:00 Les Clefs d’Or Foundation of the Americas Meeting 36 – Maisonneuve F

14:00 - 16:00 Directors Zone Meeting 4 – 404

17:00 - 18:00 1st Time Attendees Meeting P – Terrasse

18:30 - 20:30 Opening Night A – Salle De Bal

20:45 Transfers to the Casino de Montréal

Thursday, March 10, 2016


08:30 - 17:00 America Zone’s Welcome and Education Day A – Salle De Bal

12:00 - 13:30 Lunch GH – Cartier

18:30 - 21:30 Dine Around

Mtl NightlifeNight cap at Buonanotte

Congress Agenda

Friday, March 11, 2016


08:30 - 12:00 Canada Meeting A – Caf ’Conc

08:30 - 12:00 USA Meeting A – Salle De Bal

12:00 - 13:00 Lunch GH - Cartier

13:00 - 15:00 Tradeshow A – Viger

15:00 - 15:30 Group photos by country A – Staircase

15:45 - 22:00 Cultural Activity

23:00 Gay Village Escapade

Saturday, March 12, 2016


08:30 - 16:00 Argentina , Brazil and Mexico Meetings A – Viger A-B 08:30 - 16:00 Canada Meeting A – Caf ’Conc

08:30 - 16:00 USA Meeting A – Salle De Bal

18:30 - 2:00AM Gala Night

Sunday, March 13, 2016

07 :00 - 10:00 Breakfast, restaurant Samuel de Champlain GH

Departures

Dress Codes

Opening Cocktail Cocktail attire

All meetings Business attire

Cultural activity Casual (Jeans are allowed), dress warmly, boots, hats and gloves for outdoors

Gala Night Black tie

Congress Agenda

8 defined steps, aligned in a precise sequence thatenables an individual, company or

organization to unlock its fullcreative potential.

www.think8.codefine. differentiate. drive.

“Think8 is honored to be a part of the 19th Pan-American Congress Montreal 2016 to celebrate the 40th Anniversary of Les Clefs d’Or of Canada. While Les Clefs d’Or are the gold standard for superlative customer service internationally, it is the individual members with their passionate and tireless

dedication to guests that create unforgettable moments. Thank you for everything that you do”

-Mark, Nancy, Trevor

General Assembly & Education Day (Thursday, March 10th 2016)

8:30am Welcome Marjorie Silverman Tribute Les Clefs d’Or Foundation

9:30am The Les Clefs d’Or Brand Carolina Avaria, Trevor Botkin & James Ridenour

9:50am GoConcierge Adam Isrow, Co Founder and Executive Vice President

10:00am Break

10:30am Keynote Address - Mr. Minaz Abji Executive Vice President, Host Hotels and Resorts

11:40am American Express – Amy Johnson Vice President Global Premium Servicing Strategy

12:00pm Lunch sponsored by The Keg Ryan Bullock - VP of Marketing & Jimmy DuDomaine

1:30pm Les Clefs d’Or and Ethics - Mr. René Villemure International Ethicist

3:10pm Break

3:40pm Les Clefs d’Or and Hotel Sales - Mr. Trevor Botkin SVP Business Design Think8 Systems

4:00pm Creating Inspired Service – Ms. Nancy Trites Botkin President Think8 Systems

4:50pm Closing remarks – Carolina Avaria, Trevor Botkin & Chanel Mongeon

5:00pm End of day


MONTRÉAL 2016

VOULEZ-VOUS...

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TREVOR BOTKINSenior VP Business Design

As partner and Senior Vice President of Think8 Systems Inc., Trevor understands the need to connect with the new generation of business executives and entrepreneurs. Drawing from an expansive breadth of practical experience and formal education, he has had the opportunity to work in and with a wide range of fields. With 15 years of high-end Hospitality experience, Trevor is sought after for his understanding of what motivates exceptional customer service and how to motivate employees in the new economy.

Having managed a construction company for five years, Trevor understands the value of building with quality materials, completed planning and realistic targets and expectations. Unafraid of either the hammer or the computer – he is a high trained digital specialist in systems analysis and integration - and understanding the power of each, enables him to fluidly move from project to project without losing sight of what is the actual intended outcome.

Adding to his managerial skills, his training and professional work in Theatre and Film as a writer, director and actor, has provided the essential know-how to create clear, focused communication, and inspiring messages, the keys to the successful design and branding of a company, product or service. Furthermore, it is Trevor’s unending and passionate desire to better understand his fellow human beings - their intentions, fears and dreams - and to help them become as big as they are meant to be that fuels his work with Artists, Start-ups and aspiring Entrepreneurs.

Trevor is in demand as a speaker on customer engagement and inspiring employee performance. He is also passionate about teaching the tools of Think8 to individuals to help them to fully own their destiny, creating it as they go.

Minaz Abji

As Executive Vice President of Host Hotels & Resorts, Inc. Minaz Abji is responsible for the leadership of the Global Asset Management, Feasibility & Portfolio Analysis, Business Intelligence, Design & Construction and Revenue Management Departments. Mr. Abji has over 30 years of hotel operations experience including 23 years with Westin hotels. Mr. Abji joined Host Hotels & Resorts, Inc. as Executive Vice President in August of 2003. Before coming to Host Hotels & Resorts, Mr. Abji was President of Canadian Hotel In-come Properties REIT, a Canadian REIT located in Vancouver, British Columbia. Prior to his tenure with CHIP, Mr. Abji worked for Starwood Hotel and Resorts in Canada as Area Managing Director.

Host Hotels & Resorts, Inc. is a lodging real estate company that currently owns or holds controlling interests in 98 properties in the United States and 15 properties internationally. The Company also holds non-controlling interests in a joint venture in Europe that owns 20 hotels and a joint venture in Asia that has interests in 3 hotels in Australia and India.

The company partners with premium brands such as Marriott, Ritz Carlton, Westin, Sheraton, W, St. Regis, Le Meridien, The Luxury Collection, Hyatt, Fairmont, Hilton, Swis-sotel, ibis, Pullman and Novotel in the operation of properties in over 50 major markets worldwide.

René Villemure International Ethicist

René Villemure is an ethicist and trend spotter. He founded the Quebec Institute for Applied Ethics in 1998, Ethikos in 2003, and BoardEthics in 2014. Very much a trailblazer, René Villemure was the first ethicist in Canada to study ethics management within large organizations.

At the time, hardly anyone knew about such terms as governance, corporate social responsibility and ethical management. He believed that these issues inescapably commanded attention; that they could not, and should not, be ignored. Central to René Villemure’s efforts is how to promote, and make truly accessible, matters of ethics.

FROM SECRET TO DISCREET

The world is changing.

The Les Clefs d’Or Concierge profession is also changing.

How can we understand the requirements of a changing world while fulfilling the profession of a Concierge to perfection?

While codes of conduct outline what not to do, ethics suggests do good. From one to the other, there is a world of difference.

The Think8 study demonstrated that Concierges are quite familiar with LCD, but what about the guests? What about the General Managers? Do they know a little, a lot or nothing at all about the essence of a Les Clefs d’Or Concierge?

We must admit that the concierge is a very well kept secret.

The conference’s aim is to transition the Con-cierge profession from secret to discreet by promoting core values that are the foundation of the Concierge work... all within the necessary discretion which is the hallmark of LCD.

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NANCY TRITES BOTKINPresident

As co-founder and President of Think8 Systems Inc,, an international consulting firm headquartered in Montreal, Canada, Nancy is dedicated to helping individuals, companies, agencies and corporations to increase profitability while raising their global outreach and influence. Think8’s proprietary systems enhance the Individual’s innate capacity for limitless creativity, and direct that ability towards powerfully effective solutions for every sector of life.

Nancy’s expertise in managing and assisting groups and organizations worldwide is drawn from her background as a renowned film and television writer, director and producer, with over 60 National and International awards and over 450 hours of produced television and movies. Her credits include Emmy-winning HBO productions, Gold Medals from New York, Chicago and San Francisco, US Parents Choice Awards, and the film RED SHOES, short-listed for the Oscars. Her film, FOR ANGELA, won the top award in Canada, was placed in every school in the country and continues to be shown around the globe with its powerful message of tolerance and the effects of racism.

Nancy is President and co-founder of First Star International, a media production and communications company, specializing in new media and next-generation technologies to produce and distribute socially responsible content to the world.

Her background in Business and the Arts makes her a sought-after speaker and instructor in Think8’s communication and management methodologies. Nancy’s consulting takes her around the world, instructing thousands in all fields: Arts, Culture, Media, Banking, Communications, Industry and Commerce. The universal systems she helped develop serve a universal need: to enable others to perform at their peek and by so doing so, improve the quality of life for themselves and others.

The art of presentation technology.

—L’art de la technologie

de présentation.

1.800.868.6886 ◆ www.freemanav-ca.com

I N N OVAT I O N D E D I C AT E D TO YO U R B R A N D. — L’ I N N OVAT I O N AU S E RV I C E D E VOT R E M A RQ U E .

Proud to Partner with Les Clefs d’Or — Fier d’appuyer Les Clefs d’Or

2038.LesClefsDorAd-BIL 2/17/16 3:23 PM Page 1

40th Anniversary40e Anniversaire

1976 - 2016 UICH

The art of presentation technology.

—L’art de la technologie

de présentation.

1.800.868.6886 ◆ www.freemanav-ca.com

I N N OVAT I O N D E D I C AT E D TO YO U R B R A N D. — L’ I N N OVAT I O N AU S E RV I C E D E VOT R E M A RQ U E .

Proud to Partner with Les Clefs d’Or — Fier d’appuyer Les Clefs d’Or

2038.LesClefsDorAd-BIL 2/17/16 3:23 PM Page 1

A�endees Voulez‐Vous...

ARGENTINACoarasa Maria Hotel Alvear Palace Esperanza Espinosa Maria Jose Sofitel Buenos Aires Hotel Rey Martin The Brick Hotel - MGallery AUSTRALIA Ridenour James InterContinental Melbourne Toomey Colin Shangri-La Hotel Sydney BRAZIL Oliveira Marcela Hotel Fasano Rio de Janeiro Silva Rodrigo Praia Ipanema Hotel Teixeira Paulo Hotel Sofitel Rio de Janeiro

Correa Roberto Copacabana CANADAAdam Mia Marriott Château Champlain Amoroso Eddy Le Saint-James Anderson Warren Les Clefs d'Or Canada Archibald Brett Executive Hotel Le Soleil Asselin Francine Hôtel 71 Avaria Carolina InterContinental Toronto Yorkville Balla Marie-Eve American Express Barcham Dawn Fairmont Calgary Beaudoin Chantal Hotel Bonaventure Bellemare Etienne Sofitel Montréal Golden Mile Bentivegna Maria Hôtel Le centre Sheraton Monteal Blais Marc-André Manoir Hover Blaquière Maude Hotel Nelligan Botkin Trevor Think8 Boulanger Tania Auberge Saint-Pierre Bourgeault Véronique Marriott Château Champlain Bovoli Simon Fairmont Le Château Frontenac Bowden Don Delta Lodge at Kananaskis Breton Ronaldo The Hazelton Hotel Butin Eddy Oxford Properties Group Carfoot Dillon Oak Bay Beach Hotel Chan Greg Chesterfield Thomas Oxford Properties Group Choquette Josée InterContinental Montréal Clarke James White Oaks Conference Resort Spa Cloutier André Le Germain Montréal Daoud Toni Shangri-La Hotel Toronto Dembinski Mark Hotel Le Centre Sheraton Demers Jamil Hotel InterContinental Montreal Di Ciocco Nicola Conservus Doman Verinda Vancouver Marriott Pinnacle Downtown Hotel Downs Warren Fairmont Palliser Edwards Miriam Pan Pacific Hotel Vancouver Elkak Mariam Fairmont Le Château Frontenac Empey Sheron Four Seasons Hotel Vancouver

Ferguson Dean Manulife Financial/44 Charles Finn Mark Fairmont Pacific Rim Fournier Yuki Fairmont Hotel Vancouver Gauthier Diane Fairmont Le Château Frontenac Gauthier Véronic Casino Lac-Leamy Gingras Christine Le Bonne Entente Gonzalez Charles Fairmont Pacific Rim Guay Geneviève Relais et Ch. Auberge Saint-Antoine Hage Bertine Four Seasons Hotel Vancouver Hayashi Shelley Pan Pacific Hotel Vancouver Irving Ashley Fairmont Royal York Jutras Laurie Marriott Chateau Champlain Kennedy Carole ITHQ King Stephanie InterContinental Toronto Centre Knudson Miguel The Sutton Place Hotel Vancouver Lachance Annie-Karine Fairmont le Château Frontenac Lall David Delta Hotels and Resorts Larochelle Sonia Fairmont Le Château Frontenac Larouche Alain Résidences au Ritz-Carlton Montréal Lavoie Luc Hotel Bonaparte Lewandowski Joanne Fairmont Chateau Whistler Resort Lombardi Michael Nottawasaga Inn Resort Lonergan Gerry InterContinental Montréal MacDougall Jarren Shangri-La Hotel Vancouver Marino Paul Fairmont Toronto Martinez José Le Place d’Armes Hôtel & Suites Matson Sean Crowne Plaza Lord Beaverbrook Mc Gregor Rob Fanshawe College Mcintosh Andy The Prince George Hotel McKenna Anne Fairmont Le Château Frontenac McWhinnie Jason Oxford Properties Group Melendez Andrea Trump Int’l Hotel & Tower Toronto Mirante Nella Westin Edmonton Monetta Alexandra Pinnacle Harbourfront Vancouver Mongeon Chanel Marriott Chateau Champlain Mooney Don Fairmont Banff Springs Morin Marianne Westin Montréal Morris Stephen Prince George Hotel Nichols Kimberly Hôtel Le Priori Olano- Mireille W Hotel Montréal

Parent Gerald American Express Parra Rodolfo Four Seasons Resort Whistler Poirier Roger Delta Beausejour Proude Trevor The Hollis Halifax A Doubletree

Reid David Fairmont Hotel Vancouver Robar James Fairmont Royal York Rochette Charles Auberge Saint-Antoine

Ethier Alain Le St-Sulpice Hôtel Montréal

Kostopoulos

Suites by Hilton


CANADA (Continued)Roma Anna Centre Phi Scott Matthew Fairmont Pacific Rim Séguin- Laurence Fairmont Le Château Frontenac Mandeville Smith Julie Oxford Properties Group Sorri Hanna-Leena The Ritz-Carlton Toronto Stewart Cindy Westin Calgary Teebay Sarah Fairmont Chateau Lake Louise Trites Nancy Think8 Botkin Van Der Andrew Westin Ottawa Hoeven Villemure René Ethikos Inc. Wong Raymond Associate Member Wong Norman Zolob Rory Fairmont Banff Springs CHILE Caro Carolina Noi Hotels Aguilera MEXICO Barocio María Sheraton Hacienda del Mar, Álvarez Guadalupe Golf & Spa Resort Bribiesca Cristina Guerrero Calderón César JW Marriott Mexico City Santa Fe Cuadros Juan Alberto Hotel Krystal Grand Reforma UNO Olivares Dueñas Leonel Las Alcobas Hotel Garcia Juan Leonel InterContinental Presidente Santa Fe Mexico Garcia- Karina Oliva Laguna- Mario InterContinental Presidente Ortega Mexico City Lozano Daniel Masclef Marina The Resort at Pedregal Milanez Marco Ten Lifestyle Olvera Jorge Adrian Sharaton Mexico City Sanchez Maria Isabel Hotel Ortiz Arturo St. Regis Mexico City Jimenez Perez Ana Alicia One & Only Palmilla Chavez Rico Ricardo The Resort at Pedregal Riopa Casal Maria Paula Playa Grande Resort Rojas Ruben Grand Solmar Land's End Medrano Gerardo Suazo Israel St. Regis Mexico City Saldivar de Jesús

Ugalde Ricardo Marina Fiesta Resort & Spa Nadal Reynolds UNITED KINGDOM Brunel Julien WhiteConcierge UNITED STATES OF AMERICA Abji Minaz Host Hotels & Resorts Abma Claudia Fontainebleau Miami Beach Adler Jonathan St. Regis New York Aldridge Debbie The Greenbrier Alfonzetti Domenic St. Regis New York Alford Danny Le Meridien New Orleans Alton Yvonne Swissotel Chicago Alton Craig Alvarez Pedro Faena Hotel Apton Bill Ashleigh Kalindra Four Seasons Beverly Wilshire Bengston Carmen The Ritz-Carlton Orlando Grande Lakes Bigler Frederick The Peninsula New York Boudouris Inger Hotel St. Francis Bouvier Catherine Westin Gaslamp Quarter Boyer Keoni The Ritz-Carlton New York, Central Park Branco Luis InterContinental Boston Byrnes Leslie Calixte Francois Conrad Hotel Chambers Mark Fairmont Pittsburgh Chu Vincent The Mirage Hotel and Casino Chu Sylvie Wynn Las Vegas Clancy Karen GoConcierge.net Clough Adam Les Clefs d'Or USA Colmenares Luis Capella Washington,DC Corey Arlene The Lodge at Ventana Canyon Corey Barry Czajkowski Faith JW Marriott Chicago Dalkoff Jeremy American Express Dancer Maurice The Pierre, A Taj Hotel Dandashy Sarah The London West Hollywood Dolecki Leigh Anne InterContinental San Francisco Drosdzal Susan Drosdzal Robert Du Bois Mark Fairmont Washington D.C. Duggan Casey Viceroy Santa Monica Dykema Joseph Eberlijn Nina W Hotel South Beach Falling Regena Park Hyatt New York Fazzari Charisse Loews Hotel San Francisco Fermin Marci Boca Raton Resort & Club Fitzgerald Kathleen Carmel Hyatt Highlands Inn Fortney Paula Sheraton Grand Chicago


Goff Nathan Boston Harbor Hotel Gonzalez Tommy Marina Del Rey Hotel Gorman Jessica The Ritz-Carlton Buckhead

Grundy James American Express Haberman Renee Wynn Las Vegas

Hauser Linda Montage Laguna Beach Hegger Debra Westin Boston Waterfront Hernandez Frank Halekulani Hotel

High Michael The Dupont Circle Hochmeyer Robin Jill DoubleTree Suites by Hilton Naples Hoffman Robert The Venitian I The Palazzo Hynes Patrick Les Clefs d'Or USA Ikanovic Osman Royal Sonesta Houston Isrow Adam GoConcierge Jaeger Lydia Rosewood Mansion on Turtle Creek Jewell Caroline St. Regis San Francisco Johnson Peter Kimberly Hotel Jones Mary Lou Hyatt Regency Tamaya Resort & Spa Kamber Chip Dream Creations Khan Shujaat Capital Hilton Khan Linda Koki Susan Kahala Hotel and Resort La Plant Guy Omni Houston Hotel Lee Ric The Ritz-Carlton San Francisco Lettier Ryan Vintage Plaza Long Melissa The Ritz-Carlton Chicago Lundberg Barbara Aria Resort & Casino Maloney Hope Four Seasons Resort and Residences

Marcella Bill AXA Assistance USA Marks Robert Les Clefs d'Or USA Marshall Jane Mayflower Park Hotel McClanathan Kathy InterContinental Chicago McManus Michelle InterContinental St Paul Riverfront Miller Maria Hyatt Regency Miami Moore Landon SLS Beverly Hills Mootz Harald St. Regis New York Moreira Celso Towers - Waldorf Astoria New York Mowbray Stephen Naranjo Carlos Marenas Beach Resort

Giobbia Karen Park Hyatt Chicago

Grillo Steven The Peninsula Chicago

Haskell Daisy JW Marriott New Orleans

Hester George

Naranjo Maria Nemec Amanda Four Seasons Resort Maui at Wailea Nonoyama Chiaki The Ritz-Carlton Washington DC

UNITED STATES OF AMERICA (Continued) Gee Lourdes Villas of Grand Cypress

Jackson Hole

Notz Alexandria The Mirage Hotel and Casino Omerhodzic Igor Loews Miami Beach Hotel Oumelaz Bouchaib Warwick Allerton Hotel Pallais Raphael The Plaza Peak Mark The US Grant, A Luxury Collection Pereira Michael The Luxury Collection, Starwood Postian George Les Clefs d'Or USA & UICH LCD Postian Beatrice Quiroz Jason Peninsula Beverly Hils Reed Brittney MGM Grand Reid Kimberle W Hotel Washington DC Ringoot Lorena The Surrey Rollins Sylvia InterContinental Chicago Rorabough Rebecca Sanctuary on Camelback Mountain Rosello Edouardo InterContinental Miami Salemme Betty Seaport Hotel Samples Timothy The James Hotel Chicago Sawai Raita The Kitano Hotel New York Sbicca Sarah Park Hyatt Aviara Schoenberg Mark Omni Hotel San Francisco Sembrat Rob The Brown Palace Hotel and Spa Simoneau Marc InterContinental Boston Sotelo Dan InterContinental San Francisco Stiel Holly Les Clefs d'Or USA & Les Clefs d'Or - UICH Struck Steve Fairmont Hotel San Francisco Sundermeier Jodi Trump International Hotel and Tower Chicago Takekawa Erena Halekulani Hotel Thomas Aisha Gramercy Park Hotel Thomas Verne Sofitel Chicago Water Tower Thomason Ginny Marriott Crystal Gateway Thompson Christine Four Seasons Seattle Uribe Elizabeth Wynn Las Vegas Van Zandt Cynthia Sofitel Washington DC Lafayette Square Vicente Alejandro Vidnovic Kitt Fairmont Hotel Washington DC Vondran Daisaku Sheraton Universal Hotel Ward Douglas Mandalay Bay Resort & Delano Las Vegas Watson Robert InterContinental The Willard Washington DC Watts Chuck Hyatt At Olive 8 Seattle Watts Noriko Williamson Melody The Plaza Hotel Wilson Elizabeth Les Clefs d'Or USA Wyman Lisa Marie Lodge at Torrey Pines Wysocki Sylva Yamashiro Kawai Trump International Hotel Waikiki

Thank you to our Gala Night Silver & Bronze Sponsors!

Marjorie Silverman is truly a Clefs d’Or icon.

Marjorie exemplifies everything Les Clefs d’Or strives to be. She is a consummate professional. Her brilliance lies in her ability to mentor, to teach, and to guide others.

Most of you could liken Marjorie to the Dalai Lama, a most benevolent ruler and gentle teacher, incarnated to guide the fate of us mere mortals.

Muffin said she thinks of Marjorie as Athena, the goddess of intelligence, skill, peace, warfare, battle strategy, handicrafts and wisdom. Marjorie’s got all that in spades!

She’s a natural-born leader, and watching her is absolutely magical – she guides so gently, you don’t even know you’re being guided. Her influence is as strong as it is invisible. She is Les Clefs d’Or’s gentle shepherd.

In South American circles, Marjorie is known as “La Madrina,” or “godmother,” because of the many baby as-sociations she nurtured to maturity. It was during her tenure as Zone Director that Mexico and Brazil became members of the Clefs d’Or family.

Marjorie’s concierge career began in 1980 at the Westin Hotel Chicago. She is a founding member of the Chicago Hotel Concierge Association. She has held every office of Les Clefs d’Or USA, and became the USA president in 1989. Ten years later, in 1999, she became the first American and first female president of UICH. She has watched our association grow from 25 to more than 650. Every president – both national and interna-tional – has sought her unerring advice at one time or another. And, as a member of the esteemed Comité des Sages, Marjorie continues to steadily safeguard UICH and advise its leaders, even today.

Besides being a concierge, a consultant, a parent, an advisor, a teacher, a spouse, and a role-model, Marjorie is also a master gardener, gourmet chef, voracious reader, and renowned wordsmith.

New Orleans 2015 Tribute to Marjorie Silverman

Rudy Limousine

The Les Clefs d’Or Canada Concierges wish to thank

our sponsors for their contribution to the success of

the 19th Pan-American Congress - Montréal 2016

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Logo-Quality-Plus-Tickets.pdf 1 18/02/2016 3:00:56 PM

Mr. David JubbHonourary Member

Les Clefs d’Or - UICH


MONTRÉAL 2016

VOULEZ-VOUS...

La Solution

“Happy 40th Anniversay to the hard working members of

Les C lefs d’Or Canada.”

Big Business Solutions tailored for Small Business Needs

www.ideale.ca

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The Phi Centre is a proud affiliate of Les Clefs d’Or Canada

Phi Centre—407 Saint-Pierre Street, Old Montreal—phi-centre.com

Square-Victoria—OACI

Dine Around Voulez‐Vous...

The Les Clefs d’Or Canada Concierges would like to thank our best restaurants and friends for their amazing support on dine-around night and throughout the year!

1 Auberge St-Gabriel French 426 St-Gabriel 2 Barroco French-Spanish 312 St-Paul w. 3 Bocata French-Spanish 310 St-Paul w. 4 Bonaparte French 443 St-François-Xavier 5 Beaver Hall French 1073 Côte Beaver Hall 6 Bis Italian 1229 de la Montagne 7 Bremner Market 361 St-Paul w. 8 Buonanotte Italian 3518 St-Laurent 9 Champagnerie Tapas 343 St-Paul e. 10 Delmo Fish 275 Notre-Dame w. 11 ÊAT Fish 901 Square-Victoria 12 Épik Italian 171 St-Paul w. 13 Européa French 1227 de la Montagne 14 Ferreira Portuguese 1446 Peel 15 Flyjin Japanese 417 St-Pierre 16 Garde Manger Market 408 St-François-Xavier 17 Helena Portuguese 438 McGill 18 Ikanos Greek 112 McGill 19 Jatoba Japanese 1184 Square-Phillips 20 Jellyfish Market 626 Marguerite-d’Youville 21 Lavanderia South-American 374 Victoria 22 Maison Boulud French 1228 Sherbrooke w. 23 Milos Greek 5357 Avenue du Parc 24 Moishes Steakhouse 3961 St-Laurent 25 Osco French 360 St-Antoine w. 26 Park Japanese 378 Victoria 27 Pois Penché French 1230 de Maisonneuve w. 28 Queue de Cheval Steakhouse 1181 de la Montagne 29 Richmond Italian 377 Richmond 30 Santos Tapas 191 St-Paul w. 31 Soubois Market 1106 de Maisonneuve w. 32 Vargas Steakhouse 690 René-Lévesque w.

Thursday, March 10th (accompanied by a professional guide)

9:00 am : Departure from Marriott Chateau Champlain (meeting point in the lobby)

9:30 am : Guided tour of Old Montreal, including a tour of the Notre-Dame Basilica

12:00 pm : Lunch

1:30 pm : Afternoon at Scandinave Spa in Old Montreal (baths access)

4:00 pm: Return to the Marriott Château Champlain

Friday, March 11th (accompanied by a professional guide)


9:00 am : Visit of the Jean-Talon Market, (The largest and most popular public market of Montreal)

11:00 am : Visit of Laurier Avenue (shopping and visits of local shops)

12:30 pm : Lunch at restaurant Leméac

2:00 pm : Return to the Marriott Château Champlain

Saturday, March 12th (accompanied by a professional guide)


9:00 am : Visit of the Biodôme and the Montreal Botanical Garden

12:00 pm : Lunch

1:00 pm : Visit of the Museum Château Dufresne-Nincheri a magnificent example of Beaux-Arts architecture

2:30 pm : Return to the Marriott Château Champlain

Spousal Program Agenda

Congress Raffle

British Columbia Package ($6332 approx. value) Griffins Transportation airport transfers

2 nights at The Sutton Place HotelDinner at Boulevard restaurantDinner at Joe Fortes restaurant

Vancouver City & Capilano Suspension Bridge TourHarbour Air Vancouver Classic Panorama Experience

Absolute Spa Signature Massage for 2 Fly Over Canada

Vancouver Art Gallery plus Gallery Café Gift Certificate Harry Rosen Gift Certificate

Brooks Brother Gift CertificatePacific Coach Lines Transfers to/from Whistler

2 nights at the Westin Whistler Resort Dinner at Araxi -Top Table Gift Certificate

Scandinave Whistler Spa Experience Helijet transportation to/from Victoria

2 nights The Oak Bay Beach Resort Afternoon Tea at The Fairmont Empress Hotel

Willow Stream Spa Pedicure 2 Butchart Garden Tour

Quebec City Package (approx. value $3690)Quebec City is delighted to welcome you to our beautiful city, we offer you an unique experience and guarantee you a memorable and inspiring moments while staying in our best hotels, discovering our best restaurants and

taking a pleasure trip to reveal the history of Quebec City.Accommodations

Two-nights stay at Auberge Saint- Antoine in a Luxe room category, including daily à la carte breakfast.One-night stay at Hotel Le Priori in a Junior Suite category, including daily buffet breakfast.

One-night stay at Fairmont Le Château Frontenac in a Deluxe room category, including daily buffet breakfast.One-night stay at Hotel Hilton, including daily buffet breakfast.

One-night stay at Château Bonne Entente in a Terzo room category, including daily breakfast.One night at Hotel 71, including daily breakfast.

One night at Auberge Saint-Pierre, including daily breakfast.Transfer to/from the airport to/from your hotel with Limousine A1

DiningToast!Cercle

La bûche/BelloLa Planque

ActivitiesWalking Tour

Guided Bus TourGuided Helicopter TourGuided Limousine Tour

DiningLaurie Raphael

InitialeLe Quai 19

Le 23 restaurant

Congress Raffle

Montreal Package ($3 410 approx. value)2 nights at Le Germain Montreal including breakfast2 nights at Le Westin Montreal including breakfast

2 nights at Embassy Suites Montreal including breakfast and cocktail at night1 night at InterContinental Hôtel, including Lounge access (breakfast and cocktail during the evening)

Full tea for 2 at Ritz-Carlton MontrealDinner for 2 at Quattro restaurant

Dinner for 2 at La Coupole – Bistro LaurentienDinner for 2 at Boris Bistro

Dinner for 2 at IkanosGift certificate for Maison Christian Faure – Patisserie & Boutique, and gift certificate for

their ‘’ Serious Amateurs Class’’, for 1 person2 water circuits at Bota-Bota Spa Old Montreal

2 entrances at Pointe-à-Callière Museum of Achaeology and History2 entrances at McCord Museum

2 Space for Life packages, including entrances to Biodôme, Botanical Garden/Insectarium, and Rio Tinto Alcan Planetarium

Transfers from airport to hotel and return to the airport with FM Limo

Ontario Package ( $6 500 approx. value)Our Toronto getaway package (approximant Value $6,500) consist of the following;

Hotels2 Night Stay at the Fairmont Royal York Hotel on the Gold floor

2 Night Stay at The Omni King Edward Hotel1 Night Stay in a deluxe room at the Ritz Carlton Toronto with breakfast for two at TOCA Restaurant

Toronto RestaurantsCarisma – Dinner for two

Montecito – Dinner for twoThe Keg – $200 Gift Card

The Shore Club - $350 Gift CardModus – Dinner for two

Ki Modern Japanese + Bar - $350 Gift CardCibo- Brunch for two

Oliver & Bonicini – Dinner for two at Biff ’s Bistro ($135)

Toronto AttractionsSpa My Blend by Clarins at the Ritz

City Pass – Passes for twoRipley’s Aquarium of Canada – Prize pack for two with

Stingray ExperienceGrayline Niagara Tours – Niagara Freedom Tour for two

AGO – Passes for twoSoulpepper Theater – Two tickets

TransportationGlobal Alliance - Airport Transfer

Superior Limousine – Airport Transfer

Congress Raffle

San Diego Package ( $2 075 approx. value)2 Nights Omni La Costa Golf Resort

2 Rounds of Golf at La Costa Champion Course1 Night Omni San Diego Hotel

Dinner for 2 at The Med Restaurant at La Valencia2 Tickets to San Diego Zoo

2 Tickets to San Diego Harbor TourPackages Alberta Region

Calgary/Rockies Getaway ($2450 approx. value)1 Night stay at the Fairmont Palliser with Breakfast1 Night stay at the Westin Calgary with breakfast

1 Night stay at the Sheraton or Hyatt with breakfastDinner at Parc Restaurant for 2

Dinner at Bonterra Tratoria for 2Airport Sedan Transportation to and from with Ambassador Limousines

Skyline Luge passes for 22 Calgary zoo passes

2 passes for the Canada sports hall of fame2 passes for the Glenbow museum

2 Night stay at the Fairmont Banff Springs with breakfast2 Day Rental Car with Avis to travel to Banff

Explore Edmonton Package ($1660 approx. value)

2 Night stay at the Fairmont Hotel Macdonald with Sunday brunch for 21 Night stay at the Westin Edmonton with breakfast for 2

2 choice passes for West Edmonton MallSegway tour for 2 (seasonal permitting)

2 Dinners for 2 with Century hospitality GroupReturn Airport transportation

Congress Raffle

Niagara Getaway Package ($1865 approx. value)1 Night stay at White Oaks Resort with breakfast

1 Night stay at Queen’s Landing with breakfast1 Night stay at The Oban Inn

One Couples Massage at the Pillar & Post SpaDinner for Two at Peller Estates Winery

Lunch for Two at Ravine VineyardTwo passes for Hornblower Niagara Cruises

All day private transportation between wineries and spa

Individual Gifts

One Nespresso machine

Boutique Ça va de soi : Hand woven scarf, Extra-Fine Merino ($240 value)Ogilvy - Holt Renfrew: Gift Card ($500 Value)

Bijouterie Italienne: A woman’s watch ($250 value)

A man’s watch ($250 value)

1 original creation from Boutique Harricana (recycled fur)

AND MANY MORE!!

Official Program Editor: Alain EthierGraphic Design: Korey Rorison

Les Clefs d'Or - Montreal 2016 Panam Congress Program

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Transcript of Les Clefs d'Or - Montreal 2016 Panam Congress Program