7/27/2019 Unified communication survey

1/3

Survey questions

1. Did your organisation is planning /have established any unified communicationtools or applications?

Yes No

1. If yes Please indicate the scope of the involvement of the Unified communicationtools in your organisation

Direct involvement Growing Initial planning Limited

No involvement

2. Which of the current communication devices or the application you currentlyuse/thinking to establish ?

Unified messaging ( group chatting) Web conferencing ( virtual presence) Online smart meetings on multiple devices. Instant Messaging Blackberry, smart phones, PDA etc. IP room to room video conferencing. Others

3. Is the implementation of the Unified communication tools in your organisation hashelped or hindered the system of communication in your organisation?

Hindered Helped Neither Not sure

7/27/2019 Unified communication survey

2/3

4. Which of the following do you consider the greatest benefits of the unified

communication (select up to 3)? Increased productivity

Faster response time / delivery of the information Improved Customer services Reduced the cost to the company/travel cost Faster decision making Improve operations and collaboration Business process management Not sure

5.

Please indicate the key areas of the organisation where you would consider theimplementation of the unified communication most important? Continuous training to the Staff Sales force integration/Technical support Upgardation of new information and technologies Product life cycle management Security/ Finance/ Budgeting Advertisement /Customer relationship management / product endorsement. Not sure/others.

6. Who is primary responsible for the driving Unified communication strategy atyour organisation ?

Senior Management (VP, CEO) Non Individual or group Waiting to see how it evolves? Unified communication teams across various functions Outsourced team Line of the business owners Not sure

7. What are the key obstacles in implementing the unified communication tools inyour organisation?

Training Ressiatnce to giving up established tools Lack of the integration with existing tools Perceptions and concern over the existing systems Cost factors

Others

7/27/2019 Unified communication survey

3/3

8. According to you what can be the entry point of the unified communication in anpharma industry? Virtual web conferences on web platforms (Adobe connect) Technology enabled Cme and cne

Smart Medical community websites Smart meetings on PDA, Smartphones Implementation of Smart sales force (with customized applications)