UNIFIED COMMUNICATION SOLUTION

UNIFIED COMMUNICATIONSOLUTION

2http://www.avm-informatique.com

Agenda

o AVM company descriptiono globalcomserver product descriptiono Unified Messaging description


AVM company

oFrench company created in1983oSoftware editor and Telephone operatoro2 business models: hosted and

outsourcingoSeveral hundred customers and

thousand users in multiple countriesoAll vertical markets


Greek customers


Many other customers


Strategic partnerships

7

oSAP CertifiedoMicrosoft Gold

CertifiedoDialogicoCanonoNuance (OCR, TTS)oTelisma (ASR)

http://www.avm-informatique.com

Agenda

o AVM company description

o globalcomserver product description

o Unified messaging description


globalcomserver product

o Unified Messaging System (Exchange, Notes, SMTP)

o Fax, Texting, Email, and Voice servero Windows and Web software interfaceo Business application adapters (ERP, CRM, ECM)o Multifunction printer integrationo Communication Campaign Managero Communication Alert Managero IVR, ACD, Voicemail, Readmail


Call processing


o IVR

o ACD


Agenda

o AVM company descriptiono globalcomserver product description

o Unified Messaging description


Why Unified Messaging ?


Why Unified Messaging?

o Distinct applications to access to, and reply from, each medium

Fax Text message(SMS)

Email VoiceTelegraphExchange(TELEX)


Why Unified Messaging?

What is UM?


o Unified Messaging is the integration of several different communication media

o Users will be able to retrieve and send voice,

fax, text and email messages from a single interface

o Access from wireline phone, wireless phone, PC, Smartphone

General description


Messaging application

Phone

Text Message

E-Mail

Telegraph

Voice

Fax

Messaging+

GlobalComServer

Entreprise

Mobile phone

Wireless network

Analog Phone

PSTN network

Internet network

PC


Detailed architecture

Analog / ISDN (BRI, PRI) / IP (SIP, H323)

PSTN network

FAX PHONE

LAN IP network

GlobalComServer

Multitaskingprinter

User

MessagingServer

PABX /IPBX

CRM, ERP, SAP, AS400Applications

PrinterECM

ApplicationDirectory(AD ...)


Detailed architecture

Analog / ISDN (BRI, PRI)

PSTN network

FAX PHONE

LAN IP network

GlobalComServer

Multitaskingcopier

User

MessagingServer


PrinterECM

ApplicationDirectory(AD ...)


Detailed architecture(Centrex)

IP

PSTN network

FAX PHONE

LAN IP network

GlobalComServer

Multitaskingcopier

User

MessagingServer

IP Phone


PrinterECM

ApplicationDirectory(AD ... )

GW

WAN network

T38 FAXIP PHONE

SIP, H323 SIP, H323

Messaging interfaces

19

Directories

Public or private, Outlook / Notes or folder contacts

Support all MS document extensions as attached file

Messaging

o Exchangeo Lotus

Notes/Dominoo SMTP http://www.avm-

informatique.com


Reception

oFax, Voice, Text and email messages are centralized in the messaging application

Voice

Text Msg

Fax


Send report


Management tools

o GCS Windows

o GCS Web


Technologies

o SDK (COM/DCOM, Web services, VC++/VB Scripts)o File systems (NFS, FTP, SMB, CIFS)o TCP/IP Virtual Printero PSTN (ISDN/Analog), Fax over IP, Voice over IPo Automatic Speech Recognitiono Text To Speecho Microsoft .NETo Windows server Operating Systemo POP3, IMAPv4, SMTP, LDAP, HTTP, SOAP …


o Improve information processing, and maximize user efficiency and customer satisfaction

o Centralized, easier system administration (including security / archiving)

o Automated services available 24/7 (IVR …)

o Cost reduction

o Traceability

Benefits of UM


o All companies with multiple messaging systems

o All companies that want to improve customer relationship

o All companies that want to renew:o Their phone standardo Their PABX

o Mobile workers who need constant access to information and messaging

Typical UM adopters


ROI

Benefits TCOoImprove user productivity and responsivenessoHigh availabilityoNo messages missed or lostoReduce administration and maintenance costsoReuse existing infrastructure (ROA)oGreen IT (zero paper)oHome office / Mobile users

o Softwareo Hardwareo Installationo Trainingo Administrationo Maintenance


Market analysisMarket analysis

o French market growth: +24% each year between 2005 and 2008


Market analysis

oExpected and actual benefits of unified communications


Competitors

o PBX vendorso Aastra - Unified Communication Platform

(UCP)o Alcatel - OmniTouch Unified

Communication (Otuc)o Cisco - Unity Connection / Unity Express

o UM Vendorso AVM – GlobalComServero Cycos – mrs

o Software vendoro Microsoft - Communication Server


Competitors

Why AVM’s UM?

o No new software required on client workstationso No hidden costso Unified directoryo Modular and scalable solutiono Compatible with heterogeneous telephony

environments: PSTN (Analog/ISDN) or IPo Fast integration with the customer’s

business applications (ERP, CRM, ECM …)



o Adaptation to customer requirements (customization)

o Technical assistance and support based on a real partnership

o Unlimited user licenses and no restrictionon line numbers

o Outsourcing offer

Why AVM’s UM?


What else?

o Audio conference bridgeo Vocal Applianceo Outsourcing FaxToMail solution (Faxbis)o SS7 Telecom Operator


Thank you for your attention

www.avm-informatique.com +334 78 56 59 13

[email protected]

UNIFIED COMMUNICATION SOLUTION

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