Understanding Personalisation Implications for LIO’s and their work with front line organisations...
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Understanding Personalisation Implications for LIO’s and their work with front line organisations Paul Ritchie Voluntary Action Rotherham
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Transcript of Understanding Personalisation Implications for LIO’s and their work with front line organisations...
Understanding PersonalisationImplications for LIO’s and their work with
front line organisations
Paul Ritchie
Voluntary Action Rotherham
Overview
About the research
Research Findings
Recommendations
The Rotherham/South Yorkshire experience so far
Opportunities/Challenges
Final Word
About the Research
The Partners
Centre for Regional and Economic Research Sheffield Hallam University
Voluntary Action Rotherham
Doncaster CVS
Voluntary Action Sheffield
Voluntary Action Barnsley
About the research
Objectives
Improve partners understanding of personalisation
Gather evidence about the opportunities and challenges arising from personalisation
Identify examples of positive and innovative practice
Get a better understanding about how to respond to personalisation more effectively
About the Research
Research Methodology
Review of existing evidence
Semi structured research interviews with staff from front LIO’s and front line VCS orgs (14 Interviews)
Engagement (via email etc) with a wider sample of LIO’s and frontline VCS orgs
A learning event attended by more than 50 staff from LIO’s and frontline VCS orgs
Research Findings
For VCS orgs personalisation is a series of:
ThreatsOpportunities
Implications should be considered in two ways:
Organisational developmentChallenges
Research Findings
Organisational Development – three broad types of organisation:
Fully developedUnder developed and at riskUnder developed but not at risk
Challenges:
EnvironmentalOperational
Research Findings
Organisation type 1: environmental challenges
Waiting for LA to catch upWondering if personalisation is more myth than reality
Organisation type 2: operational challenges
Issues around finance, marketing, staffing……Cuts to block contracts could quickly threaten sustainability
Research Findings
Organisation type 3: environmental and operational challenges
Issues around finance, marketing, staffing….But financial needs not pressing…..sustainability is not under threat as no block contracts Opportunities will not emerge if market is not developed sufficiently
Recommendations
Recommendations fall into three broad themes:
Facilitating an improvement in the external environment in which personalisation is being developed
Building the capacity of frontline VCS orgs to respond to personalisation
Developing a more strategic approach to LIO activity in support of both of the above
Recommendations
Improving the environment
More effective engagement with the public sector
In areas where levels of third sector representation are low LIO’s should lobby key public sector officials and elected members for improved third sector involvement
Promoting advocacy, support planning and brokerage
Promote the importance of advocacy, support planning and brokerage with local commissionersWork with relevant VCS orgs to explore the feasibility of independently resourced approaches
Recommendations
Improving the environment
Supporting market development and intelligence
Maintain an up to date picture of which VCS orgs are providing personalised services, and the types of services provided
Hold regular ‘marketplace’ events where VCS orgs can showcase their services
Facilitate a network or forum through which third sector service providers and public sector officials can share information about unmet needs
Recommendations
Organisational capacity building
Developing and supporting organisational capacity
Develop packages of personalisation specific support in the areas such as financial management, marketing, training and workforce development, and human resources and legal advice
Providing back office functions
Explore the feasibility and demand for the provision of back office functionsInvestigate where economies of scale would lead to cost savings for VCS orgs
The Rotherham/South Yorkshire Experience so Far
Improving the environment
Adult Services Consortium
VCS Representation at all levels of LA planning boards
VCS Personalisation Programme Board
Transformation task and finish groups
Innovative Brokerage Service being developed
The Rotherham/South Yorkshire Experience so Far
Organisational capacity building
VAR 2012 project
Transformation fund projects
VCS Provider newsletter
Development workshops – strategic and business planning
Training days – working with experts from the Chamber
Joint events with partners across South Yorkshire to promote personalisation
Challenges facing the VCS
Marketing and promotion of services
Moving from traditional services to ‘personal’ services
Current cuts to contracts/funding
Customer outcome focused delivery
Understanding the environment – what do people want?
Waiting for commissioners to catch up!
Opportunities facing the VCS
Working together to deliver services (e.g. Support Brokerage)
Flexibility – free from block contractual constraints
Develop a variety of services
Develop new markets
Person centred approach to service delivery
Final word
Its fundamental, that at the heart of every service that’s developed, delivered and commissioned is the ‘person’.
A Handy Philosophy
When confronted with a difficult problem……I always ask myself…..
What would Homer Simpson do?!!
