Understanding Full Service Mailer Quality Reports Mailer Scorecard Full … · Customer...
Transcript of Understanding Full Service Mailer Quality Reports Mailer Scorecard Full … · Customer...
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Understanding Full Service Mailer Quality Reports
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Agenda
• Full-Service Mail Quality Reports• Accessing the Mailer Scorecard• Electronic Verifications Tab• Full-Service Assessable Metrics
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Full-Service Mail Quality ReportingMailer Scorecard
• Consists of a Summary view and three (3) main reports– Mail Quality Error Type Report– Mail Quality Job Error Type Report– Mail Quality Detailed Error Report
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Accessing the Mailer Scorecard
® Mailer Scorecard
• Mailer Profile• Electronic Verification• eInduction• Seamless• SPM Exclusions
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Mai
ling
In
itia
tive
sD
ata Driven
Enterp
rise
Capture Data
Aggregated Over a
Calendar Month
Process Data
Mailer Scorecard
Mail Entry Programs
® Mailer Profile Tab
® Electronic Verification Tab
1.Volume Information2.Full-Service Verifications3.Move Update Validation4.Entry Point Validations5.eDoc Nesting Sortation Validations
® Electronic Verification Tab
Volume Information View
® Electronic Verification Tab
Error Threshold 2%
Full-Service Verifications
® MID Error Metric
Verifies a valid MID was provided in the electronic documentation (eDoc).
Entry of an Invalid MID in the eDoc
® Electronic Verification Tab
Error Threshold 2%
Full-Service Verifications
® Service Type Identifier (STID) Error Metric
Verifies the following:1. A valid 3 digit STID was provided within each IMB in the
eDoc 2. The STID provided matches the mail class identified in the
eDoc3. The STID provided matches the service level provided in
eDoc of either Basic or Full-Service
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Error Threshold 5%
Electronic Verification Tab
Full-Service Verifications
® By/For Error Metric
Verifies a mail preparer and mail owner were properly identified in the eDoc.
A mail preparer or mail owner are identified by MID Customer Registration ID (CRID) Permit/Pub # (Mail Owner Only)
By/For is required when A mailing contains 5,000 or more pieces for a single
mail owner
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3 Reasons for By/For Errors:
By/For Invalid Error - When the mail owner or mail preparer MID, CRID, Permit or Publication number was not a valid number.
By/For Matching Error - Mail Owner and Mail Preparer are the same business entity.
Mail Owner identified is a Mail Service Provider (MSP) – When a MSP submits eDoc to the USPS through another MSP or when the mail owner presents mail through a MSP but also prepares and submits their own eDoc to the USPS.
By/For Error Metric
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Error Threshold 2%
Electronic Verification Tab
Full-Service Verifications
® Barcode Uniqueness Error Metric
Verifies the IMcb, IMtb and IMB in the eDoc remained unique for 45 days from the postage Statement mailing date
This includes: Within the same job and CRID Across all jobs and CRIDS Across jobs within the same CRID
Container
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Error Threshold 5%
Electronic Verification Tab
Full-Service Verifications
® Entry Facility Error Metric
Verifies the eDoc Locale Key or Postal Code of Full-Service Containers and Handling Units listed in the eDoc are valid
Validated against:• Mail Direction File (MDF)• Facilities Database (FDB)
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Error Threshold 5%
Electronic Verification Tab
Full-Service Verifications
® Unlinked Copal Error Metric
Verifies an updated eDoc was submitted by a consolidator for trays/sacks marked for Co-Palletization in the eDoc by an origin sight
A consolidator must submit an updated eDoc within 14 days of the origin eDoc submission.
® Electronic Verification Tab
Full-Service Verifications
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Located at Ribbs.usps.gov
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Resources
• Mail Entry Roadmap• Guide to Mailer Scorecard• Threshold Guide• Assessable Metrics by Program• Guide to Postage Assessment
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Questions
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Move Update standard is used to reduce the number of mailpieces forwarded or returned by regularly matching mailer’s address with COA
The process used today to measure Move Update- MERLIN is still being used and additional postage due to a failure would be paid at the individual mailing level
Under the census approach, Move Update errors are reported for the eDoc submitter CRID over a calendar month
The Move Update census method is pending approval by the appropriate management and regulatory departments
MPE scans address info & compares against NCOA records
Mailpieces go through MPE
Error is identified if COA create date or effective date is between
95 days and 18 months of postage finalization
The Move Update verification will shift from a sampling approach to a census approach across all mailings
Move Update
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Click “Drill”Right-click on the eDoc Submitter name or CRID
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Click “View Error Details by Error Type”
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AUGUST 2015
Click ‘Run Report’5
Choose “Full-Service Electronic Errors”
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Click on Error Type or Error Code6
Takes you to the “Error Details by
Error Type” report
Full-Service Detailed Error Drilldowns
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Mailing Company AXXXXXXX
Mailing Company A Mailing Company B
Mailing Company AXXXXXXX
Error Type: By/For ErrorsDefinition: When a mailing with greater than 5000 pieces for a single Mail Owner doesn’t represent the Mail Owner and/or Mail Preparer properly in the eDoc
Full-Service Detailed Error Drilldowns
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Mailing Company AXXXXXXX
Mailing Company AXXXXXXX
Error Type: Barcode Uniqueness (Container, HU, Piece) ErrorsDefinition: When an IMcb, IMtb, or IMb is not unique across all mailings from all mailers over the previous 45 days from the Postage Statement Mailing Date that was provided in eDoc
Full-Service Detailed Error Drilldowns
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IMcb was included in eDoc but the eDoc was never finalized
No eDoc with the IMcb AND Continuous Mailer ID (MID) in IMcb is registered for eInduction
Same IMcb was scanned on different appointments
Container was entered at the wrong facility per the MDF. Checks the overall container destination zip and entry facility type
Container includes mail that claims an entry discount that’s invalid at the entry location
Container includes mail that claims the wrong zone price
Payment
Undocumented
Duplicate
Misshipped
Entry Point Discount
Zone
eInduction Error Types
eInduction
eInduction Errors August 2015Verification Threshold Error %Payment 0.00% 0.10%Undocumented 0.00% 0.19%Duplicate 0.17% 0.06%Misshipped 1.05% 0.86%Entry Point Discount 1.88% 0.18%Zone 0.10% 0.39%
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Preparing for Postage Assessment
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Results of these verifications are
aggregated over a calendar month
Monitor & InvestigateMailer Scorecard to Address Problem
Areas
Postage Assessment Report displays total
number of invoiceable errors only
Postage Assessment
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