Understanding Communication
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Transcript of Understanding Communication
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Understanding Communication
NON-VERBAL COMMUNICATION
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What as per you is the meaning of communication?
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“Communication is the single most important leadership
skill.”-- Lin Bothwell
The Art of Leadership
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The Meaning and Definition of CommunicationWhat is ‘communication’?
According to the Concise Oxford Dictionary the word means
‘the act of imparting, especially news’,
OR
‘the science and practice of transmitting information’.
It also means ‘transference and understanding of meaning.
Perfect ‘communication’ is creating the perfect mental picture.
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Communication is the exchange of meaning , facts, ideas, opinions or emotions with others.
Communicate is derived from the Latin word ‘communicare’ – means share or participate.
The Meaning and Definition of Communication
Why do you think humans need to communicate?
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The Purpose(s) of CommunicationThe purpose(s) of communication (in a group or organization)
is/are:
1.Controla)Formal: instruct, sell etc.b)Informal
2.Co-ordinate
3.Motivatea)Appreciationb)Goal setting
4.Emotional Expressiona)Colleagueb)Social Interaction: greet, abuse, cheat etc.
5.Information Sharing
6.Problem Solving
7.Conflict resolution
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Communication Process
Sender / Source
Encodes
Expresses
Channel
Person to
person
Radio, TV
Telephone
Internet,
Print media,
etc.
ReceiverHears/sees/perceives
Gives Attention
Understands
Accepts message
Message
VerbalNon-
Verbal
Feedback improves and completes the communication
Message
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Types of Communication
Communication
Verbal Non verbal
Oral
Appearance
Written
Body Language Voice
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Posture(Erect, Slouching
Body Language
Hand Gestures(Waving, Pointing)
Sounds(Laughs, Sighs, Groans)
Head Movements(Nods, Shakes)
Eye Movements(Winking, Rolling)
Distance (Proxemics)Too Close, Aloof
Facial Expressions(Smile, Frown, Smirk)
Body ContactTouch, HandshakePatting, Back Slapping
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VoiceVoice shapes communication in an important manner. Using voice well is important for good communication. Here are some tips:
Speak clearly so that you can be understood.
In public speaking, it is important to speak louder than in one-to-one conversation. Adjust
your voice according to the size of the room/ availability of microphone.
Speak at a moderate speed- neither too slow nor too fast.
Use right intonation patterns (rising, falling, rising-falling) to show that you are asking a
question, stating a fact etc.
Stress the words or parts of words properly.
Maintain a neutral and friendly tone and use pauses smartly.
Sometimes silence can also be used as an effective tool.
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Appearance
How we look also tells the people a lot about us.
Appearance consists of style of dressing(choice of clothes, colour,
hairstyle etc.)
Dress in clean and ironed clothes appropriate for the occasion or work.
They may not be too formal (e.g. a three-piece suit) not too casual
(e.g. jeans or T-shirt).
Make sure your hair is neatly combed and your nails are clean.
Avoid using heavy make-up and strong perfumes as they are
distracting and inappropriate for work.
Good personal appearance influences the opinions of others positively.
Gives us a lot of self-confidence.
It a matter of using our common-sense.
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P. P. THAKURASSISTANT PROFESSOR OF ENGLISH, G.S. SCIENCE, ARTS & COMMERCE
COLLEGE, KHAMGAON- 444 303 (MAHARASHTRA)
Appearance…
How do you want to look ?
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P. P. THAKURASSISTANT PROFESSOR OF ENGLISH, G.S. SCIENCE, ARTS & COMMERCE
COLLEGE, KHAMGAON- 444 303 (MAHARASHTRA)
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Any Questions ?
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I am grateful to:
Shri Khushrwo Irani and Shri Sanjay Kale S & K Associates (Potential Unlimited), Nasik
for inputs in this presentation.
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P. P. THAKUR, ASSISTANT PROFESSOR OF ENGLISH, G.S. SCIENCE, ARTS & COMMERCE COLLEGE, KHAMGAON 444303