UMPTI E SERCE VI PROFILE

DATA CENTRE XPERTSWWW.DCXPERTS.COM

UPTIME SERVICE PROFILE

About Us

Our Vision to Servies Approach

Our Experience

Value Offering

Facts in Numbers

How Well We Support our Clients

Products and Services

Service Solution Outline

Managed Services

Service Plans

Uptime Plus Critical Power and Cooling Services.

Content

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WE HELP CLIENTS MAINTAIN A

HEALTHY DATA CENTRE OPERATION

SO THEY CAN ENJOY LIFE !

FUTURE NEVER WILL BE SAME TOMORROW

www.dcxperts.com n [email protected] n mobile: +97150-924 4842Etiam sit amet lectus quis est eto nos an igonterol zonar congue mollis 3

ABOUT USWithout continual growth and progress, such words as improvement, achieve-ment, and success have no meaning. Benjamin Franklin

Data Centre Xperts (DCXperts) is a UAE company established

in 2012 and has a team of experts dedicated to helping clients

maintain outstanding after sales services and support for all

mission critical data centres and IT equipment rooms of any

size around the clock. We believe it’s easy to make a better

experience in your facilities’ support and maintenance than

you’ll get at the best companies, and for a reasonable and

affordable cost. We carefully source our expertise the finest

engineers who carry various certifications from world leaders’

vendors like APC Schneider, Emerson, Merlin Geran and many

others to offer you our best in class services to maintain and

retain a healthy operation around the clock.

The process of getting cost effective quality support discov-

ered and showcased is a lengthy and tedious process. Clients

get lucky, but the industry is dominated by an elite cabal of

influential corporates that is not easy to penetrate. DCX’s mis-

sion is to “democratize” the process of selling Uptime by con-

necting clients directly with the right expertise in the market.

Here at DCX, we believe every client should have access to

high-quality, original Uptime service. Our mission is to grow

the world of original service by bringing expertise and clients

together in a way that hasn’t been done before. The owner’s

philosophy is the Uptime service was dominated by high-end

corporates, established tycoons, and premium prices. For a

class project, we ventured to answer the fundamental ques-

tion: what about everyone else? How can promising new ven-

tures expertise connect with clients looking to buy reasonably

priced, original Uptime services?

Our solution is DCXpert.com, an online service maintenance

a la carte that provide clients from small, medium and enter-

prises through a curated marketplace for affordable, origi-

nal Uptime service. In the past three years DCX has been in

business, we have sold Uptime to many clients of different

elements, and now represent tens of emerging and mid-size

companies. We have been instrumental in the way we man-

age client’s requirement through uncovering all details sur-

rounding their operation and bring to their attention the levels

of service required to sustain their operation in the right way.

Our team of experts and community of clients continues to

grow as we pursue our original vision: Create Chemistry Be-

tween Clients and Our Value Services. We have complete di-

versified services portfolio, we offer a wide range of services

for the market through our Process Management, Scalable

UPS Solutions, Uptime Maintenance for major brands (APC,

Libert, Powerware, MGE and Chloride), Rental Services for

UPS & Batteries, Electrical Design and Distribution, Power

Factor Correction, Power Quality Audit (PQA) Assessment,

Uptime Maintenance for Precision Air Conditioning System,

Cooling Audit Assessment, Supply and Installation of Raised

Floor, Uptime Maintenance for FM200, Supply, Installation

and Maintenance of Access Control Systems.

We offer Help Desk Operation based approach to IT service

delivery, DCX offers a full spectrum of help desk services to

support 24x7x365 operations for our clients and their diverse

end user community. Whether we’re supporting on-site op-

erations or answering calls, our help desk technicians can ac-

curately and quickly prevent and resolve issues. In addition

level one Help Desk support, we offer several types of level

two, level three, and level four support.

Create The Right Chemistry Between Clients and Our Value Services.

Our Vision

Our team of experts and community of clients continues to grow as we pursue our original

vision: Create Chemistry Between Clients and Our Value Services.

Our MissionTo “democratize” the process of selling Uptime by connecting clients directly with the right expertise in the market.


Whether you are planning, building,

or operating a data centre, DCX Criti-

cal Power & Cooling Services has the

expertise and services to support you

throughout the many phases of the

data centre life cycle.

During the planning phase of your data

centre project you can use our ser-

vices in the early stage to prepare and

design phases to ensure a successful

outcome in later phases of the project.

As you build your data centre, our ser-

vices will take your project smoothly

from acquisition through implementa-

tion to ensure an efficiently operating

system. During the operation phase we

provide a range of services available to

efficiently maintain your mission-critical

applications. Proper and regular service

in the maintain and optimize phases

will minimize downtime, protect your

investment, and save you headaches,

time, and money. It goes without saying

that regular service heads off potential

problems before they occur, reducing

or eliminating costly downtime. What’s

more, we regard our service as a smart

way to protect your investment. That’s

because proactively scheduled service

ensures that your system is always op-

erating at peak performance, thereby

prolonging its lifespan. In addition, buy-

ing our services enables you to focus

on your core business competencies.

So leave the service to us, the service

experts. DCX proudly offers an exten-

sive experts network of factory-certi-

fied field service engineers (FSEs) with

advanced systems knowledge and ex-

pertise. Everyone in our highly skilled

field service network is trained directly

by the people who know the products

best. What does this mean for you? It

means that our FSEs are the best in the

industry at quick and accurate trouble-

shooting and diagnosis of system is-

sues. This proven know-how results

in a briefer time to repair and minimal

downtime.

OUR EXPERIENCEThe Only Source of Knowledge is Experience. Albert Einstein

Complete Power & Cooling SolutionsCentralized UPS Installation, Cooling Analysis using Computational

Fluid Dynamics, DC Circuit Tracing, DC Power and Cooling Assess-

ment, DC Electrical Efficiency Assessment, Wiring Closet Assessment

ServiceVendor Management Services for Power and Cooling, Man-

aged Maintenance Service, Facility Operations, Uptime Service

Plans, Battery Replacement and Modular Battery Replacement

HelpdeskQuick access to help or troubleshooting advice when you

need it. Our helpline is manned by experienced engineers

who provide fast diagnosis of problems and precise solutions.

TrainingsUtilizing our in-house experties we can offer our cli-

ents expanded Basic Operator Training and Advanced Op-

erator Training with walk-through system overview.

Dor to Dor ServicesOur service packages ensure a trained technician will be on-site

by the next business day or sooner to help get you back up and

running. Upgrades to even faster response times are available.

Web AnalysisThis services is currently under development, soon we

will be able to offer our clients a complete Remote Moni-

toring System for thier facilities for 24x7x365 days.


Our staff expertise in Data Centre has

accumulated 27 years of experience.

Over the past three years, DCX have

managed to extend uptime service

maintenance to major clients in the

UAE, to name few Shaikh Khalifa Medi-

cal Centre (SKMC), ADNEC, ADSIC, Na-

tional Ambulance, Dubai Refreshment

Company (PEPSI), TECOM, du Global

Village, Smart World, AL Zahra Hospi-

tal, General Headquarter Army, SAPand

many more. We offer our Clients real

peace of mind in knowing that their sys-

tems will receive the care it needs to

operate most efficiently while minimiz-

ing downtime. Our service offering is

very customizable and offer full range-

service packages that include technical

support, proactive maintenance, quick

on-site response when needed and

spares to site. Additional or upgraded

services may be purchased as well.

Our goal is to help our clients develop

a customized service package that

meets their particular business needs

and fits their budget, without any hid-

den charges or additional bills. Our field

service engineers are rigorously trained

and tested on universally accepted

safety practices and electrical codes

and our own product offerings, provid-

ing you with the highest level of service

available in the industry today. Mainte-

nance is performed quickly and done

right the first time. Our on-site service

plans are flexible, so we can help you

design one that focuses on your unique

requirements and budget. Should you

encounter an issue with your system

that cannot be resolved through our

technical support team, a certified field

service engineer will arrive at your site

FACTS IN NUMBERS

Extending Service Maintenance to

major DCs in UAE

Three Years of Best in House MEP

Services

Our People are the Differentiator

Years total Xperties

27Years in Service

03Certified Engineers

07Successfully completed more than 2,988 preventative maintenance vis-

its throughout the UAE during the past three years. We managed to save

client’s operation from major failures through early diagnosing and fault

isolating of critical data centre components.

Preventative Maintenance Visits

+2,988Successfully managed more than 7,720 incidents over the past three years

for an average of 10 incidents per client annually, of which 30% was cat-

egorized as P1 (2,316). Our records shows that an average response time to

close an incident roughly taken 8 hours for priority one calls.

Incident Management

+7,720We believe we are in the right business, we believe we are offering the

right services and solution to our clients and we believe we are able to

grow our business portfolio by an average of 17% year-on-year bases. The

market demands on Data Centre will continue to grow toward FY 2020.

Future Prespective in 2014 - 2020

+17%

CUSTOMIZED SLANext Business Day Response, 8

Hours Response, 4 Hours Response, Dedicated On-Site Engineer

WE SUPPORTPower Generation Power Quality,

Electrical Distribution, Cooling IT & Facility, Facilities Infrastructure.

Power Quality Aduit for clients, who are conscious about energy consumption and are interested in conserving energy.

Further, these services are rendered in accordance with the requirements and expectations of the clients.


UPS and Battery maintenance, Electri-

cal Contracting includes power design

and implementation, power load esti-

mation, power factor improvement.

Our Energy Audit services are mainly

used for clients, who are conscious

about the energy consumption and are

interested in conserving energy.

We provide maintenance services in

Precision Air Conditioning System start-

ing from cooling audits, installation and

maintenance of all types of DX and

Chilled water based cooling system.

PowerMaintenance

QualityAudit

CoolingMaintenance

PRODUCTS ANDSERVICES

DCX undertake the installation and maintenance of most

common types of UPS implementation this include but not

limited to centralized UPS Systems, Rack Mount UPS Systems

with bypass, High Reliable Redundant UPS, Scalable UPS So-

lutions, High Efficient UPS systems running in On-Line Mode,

manufacturers: APC, Liebert, Powerware, MGE, Chloride. We

offers a total power quality audit before downtime affects your

facility’s performance and bottom line, Thus we maximize the

uptime performance of your business. We provide services in

cooling audits, Today’s leading cooling audit organizations are

- Backup Power- Power Quality Audit- Precision Cooling- Raised Flooring- FM200- Security and Access Control- Diesel Generator

Solutions Outline

no longer limited to hazard avoidance and compliance, They

need to demonstrate their knowledge on risk management,

business process improvement, which is a characteristic of

a consultant rather than a classical cooling auditor. Critical

cooling systems in datacenters are facing a “perfect storm” of

change: the proliferation of racks and cabinets increases heat

output, while the racks themselves grow denser thanks to

ever more compact and power-hungry network equipment.

The main challenge is: Yesterday, you had plenty of air condi-

tioning capacity; today, may be not…a single new rack can tip

the differences, and due to the speed of change, planning for

future cooling needs has become a lot tougher.

Our experties services can range from taking air and tempera-

ture readings at critical points throughout your facility, identify

hot spots and provide recommendations on eliminating them,

measure airflow to identify under-floor obstructions and ease

of air movement through, compare equipment heat output

with cooling capacity and identify risks, perform a Thermog-

raphy analysis.

In addition to the above main services, DCX offers specialized

services in supplying and installing of raised floor as part of

Data Centre preparation to provide clean room atmosphere

in the Data Centre, plenum for the air from the Close Con-

trol AC unit, facilitates for organized electrical & structured

cabling environment. We also supply Raised Floors for office

area Bare Type Panels designed specially for office flooring

with Antistatic Panels and Laminated finish for Computer

Rooms, Cementitious & Chipboard core Pedestals with vari-

ous heights, Under floor modular cable trays & conduits from

all vendor.

FM200 Fire Supression system, we offer complete range of

supply, install and maintenance services for all type of fire

suppression systems includes Conventional / Microproces-

sor based fire detection systems, Analogue Addressable fire

detection systems, High sensitivity smoke detection system

(HSSD).

Security and Access Control Systems, we offer supply, install-

tion and maintenance services for Ultrasonic Rodent Repel-

lent System, Water Leak Detection and Alarm System,

Finally, we tag our service offering with Disel Generator ser-

vices, DCX offer supply, installation and maintenance of all

types of deisel generator systems, Today because of shortage

of power from Electricity boards many industries have to face

load sharing and power shut off problems. Option of captive

power generation is becoming necessity of every business.

We provide Diesel Generator sets of rating 20 KVA to 2000

KVA. We represent all the well known engine and Genera-

tor manufacturers. DG sets are with acoustic enclosures and

fulfilling all the pollution control and Government authority

norms.


MANAGED SERVICESAt a Glance ...

Highly Trained and Certifi ed Field Engineers

Our field service engineers are rigorously trained and tested

on universally accepted safety practices and electrical codes

and our own product offerings, providing you with the highest

level of service available in the industry today. Maintenance is

performed quickly and done right the first time.

Preventive Maintenance Visit

This proactive maintenance visit, performed by a certified field

service engineer, aims to identify issues that may cause sys-

tem problems in the future. It includes a visual inspection and

cleaning, environmental and electronic inspections, and

functional testing to ensure the system is operating at peak

performance.

Next Business Day Response Time

We know having your equipment down can cost you your

reputation and can cost your company lots of money. Our ser-

vice packages ensure a trained technician will be on-site by

the next business day or sooner to help get you back up and

running. Upgrades to even faster response times are available

in many areas.

Tech Support Helpline

Our technical support helpline provides you with quick ac-

cess to help or troubleshooting advice when you need it. Our

helpline is manned by experienced engineers who provide

fast diagnosis of problems and precise solutions.

Parts, Labor, and Travel

The Uptime Plus Plan includes all parts, labor, and travel so

you won’t have any unexpected charges for service.

Remote Monitoring Service (Currently Under Development)

Our comprehensive service packages allow you to design the coverage you need to operate your solution efficiently, minimize downtime, and manage costs.

• Next Business Day Response• 8-Hour Response*• 4-Hour Response*

Installation, replacement, or removal of your UPS batteries are combined in a service configured to meet your needs. Battery service and replacement are vital components of any UPS mainte-nance program since one failed bat-tery can compromise an entire system.

An on-site examination of your system is designed to en-sure optimal performance and scheduled to meet your needs.For power and cooling, if you choose a service plan that in-cludes a PM, you may wish to purchase an additional vis-it for increased peace of mind.

SERVICE PLANS

BATTERY REPLACEMENT

PM VISITS


UPTIME PLUSSpecial Service Contract for UPS & PDU Preventive Maintenance Service

Critical Power and Cooling Services (CPCS) annual Preventive

Maintenance visit provides a comprehensive visual, environ-

mental and electronic inspection of the UPS and/or PDU

System to ensure that components are performing to defined

technical and environmental specifications. This service in-

cludes all labor and travel expenses with a 7 X 24 scheduling

upgrade option, including weekends and holidays. Parts and

replacement batteries are not included as part of this service

contract.

This service is available as a stand-alone visit or in conjunc-

tion with any service agreement from DCX CPCS. Multiple

Preventive Maintenance visits can be purchased in a year for

the same system. Main features and benefits of this service

contract include:

- Labor and travel expense which guarantee the client fixed

cost – provides service budgeting stability.

- Provide Certified Service Personnel which will frees cus-

tomer resources to concentrate on core business activities.

- Proactive Maintenance assures system will perform to

manufacturer specifications.

- Environmental inspection to verify the system’s surround-

ings to optimize the lifetime of the UPS solution.

- Flexible Scheduling Options provide flexible service sched-

uling options supports customer’s varying business require-

ments.

- Site Report that will provides a detailed assessment and

recommendations to proactively diagnose and prevent any

potential risks to the system.

UPTIME Plus Details of Service

The Uptime Plus Service contract provides Certified Electric

CPCS service personnel at the customer’s location on a pre-

determined scheduled date to perform the following activi-

ties:

1. Visual Inspection to inspect the UPS and/or PDU solution

to ensure that all system components are clean and function-

ing within designed specifications.

2. Environmental Inspection verify and document that the

system’s environment is within specified operating conditions

including but not limited to room temperature, airflow, dust

contamination, etc.

3. Mechanical/Electrical Inspection inspect all power and

control wire termination points as well as all UPS and/or PDU

system components.

4. Functional Verification check UPS and/or PDU event and

alarm logs. CPCS will verify that input, output and bypass volt-

age and current values are within designed specifications.

verify transfer to on battery operation and transfer to and from

static bypass. check parallel operation performance.

5. Implement Updates verify and implement all required Field

Advisories and Field Modifications. all circuit board revisions

and update as required.

6. Deliver Documentation a graphical site report documenting

UPS status and on-site activities. recommend any additional

service activities as required resulting from the preventive

maintenance activities listed above.

- In-house certified expertise- Capacity to deliver major projects- Financial resilience - Experience in sustainable solutions- Specialist supply chain knowledge

Delivering the Plus

HELP DESK24 x 7

EXPERIENCEValue for money

DOR TO DORCutomised to your needs


PO Box 79830, Dubia, International City

United Arab Emirates, [email protected],

www.dcxperts.com, mobile: +971-50-9244842

UMPTI E SERCE VI PROFILE

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