UK Public Sector

Windows 8 AppsMarch 2013

HelloWelcome to our UK Public Sector Windows 8 Apps e-book.

As public sector organisations look for ways to engage with citizens more

effectively, apps are becoming a great way of making services more

accessible. We’ve chosen eight apps that provide great examples of how

public sector data is being used in applications for Windows 8 and

Windows Phone devices.

Do you have a great case study to share? Why not become a part of the Microsoft Customer Reference

Programme today?

To nominate an organisation, please visit:

http://www.microsoft.com/refnom or email UKRMC@microsoft.com

Featured Apps

Love

Clean

StreetsCategory: Government

Partner: BBITS

www.lovcleanstreets.org

Description

Report environmental crime and issues easily to your local authority and have

them resolved worldwide. By using Bing Maps, Love Clean Streets can show all the

reported cases in your area in one easy-to-view place.

You can make a report in three simple steps:

1) Check the location on the map

2) Take or select a photo

3) Pick a report category, and submit

Your report will be sent to the relevant authority and you can be kept informed of

progress in the reports section on the app or through text and email messages

and the Love Clean Streets website: http://lovecleanstreets.org

Why not use Love Clean Streets to report the things you’ve done to help clean up

your area? Thousands of people are already involved in looking after our rivers and

public spaces.

Find it in the app store here.

”Contact centre

environmental calls

went from 130,000

in 2006 to 84,000 in

2012–a reduction of

more than 35 per

cent. In contrast,

calls to other

services rose by up

to 77 per cent”Love Lewisham

Solution

Love Clean Streets is an award-winning mobile and cloud-based service.

Citizens can report environmental crime such as graffiti, fly-tipping, or

potholes through their mobile phones; authorities can manage and

respond through our integrated services. We have many years’

experience of providing local authorities and their partners with a

solution that allows the public, local authority operatives, or partners to

report environmental crime, using a Windows Phone device, within 40

seconds. As well as local authorities, we have a growing number of

partners integrating their systems into Love Clean Streets, and an

increasingly diverse group of professionals using the service.

Results

Branded versions of Love Clean Streets, such as Love Clean London, Love

Lewisham, Smarter York and Tidy Oldham are among 40-plus local

authorities using their own branded environmental app with significant

savings and channel shifts. Some examples include:

• Reduced overtime to collect missed bins from £300,000 in 2006 to £0

in 2011 by enforcing refuse staff to use the app for issue reporting

• A 73 per cent reduction in graffiti

• A 53 per cent reduction in fly-tipping

• A 42 per cent improvement in resident satisfaction for street cleaning

• Reduced cost of dealing with standard service request/complaints

from £5.11 to £1.50

London

Tube MapCategory: Travel

Partner:mxData Ltd

www.mxapps.co.uk

Description

London Tube Map is based on the award-winning mxData Tube Map. Available

now on Windows 8. Access on your desktop, tablet, and laptop to stay one step

ahead. From finding a station, planning a journey, checking departure boards to so

much more. Download it now for free.

Features

• Official licensed Tube map from Transport for London (TfL) with zoom feature

• Uses real-time data provided by TfL

• Navigate the map using point-and-click action. To exit map, right click or swipe

from the top to bring up the ‘back’ button

• The world’s fastest route planner

• Search feature for a named station

• Set ‘My Home Station’ to receive live updates

• Live departure boards

• Line and station status information

• When app is running, receive live line status updates to your start screen

through Live Tiles

• Twitter feed integrated

Find it in the app store here.

”Since launching

London Tube Map,

it has had more

than 35,000 users

on Windows 8.

We’ve received

some great

feedback so far.”

Anne Marie Alexander

Sales Director, mxData

Solution

Through working closely with Microsoft Technical Evangelists, mxData

developed its first application for Windows 8. The Microsoft Application

Experience Review (AER) process was key in achieving the launch date.

The AER UX design provided invaluable feedback as the app was

matched against the user interface design criteria. Guidance and support

from Microsoft provided the expertise mxData required when changes

needed to be made. The Microsoft online documentation was thorough

and comprehensive even before the release of the platform to the public.

The AER thoroughly tested London Tube Map, highlighting any bugs to

ensure solutions were found and to prepare the mxData app for store

submission. The partner’s technical experience in developing and

deploying applications provided a solid foundation, however, the

Microsoft Technical Evangelists were paramount in getting the mxData

award-winning London Tube Map application ready for Windows 8

launch.

Results

mxData now has a Windows 8 version of its London Tube Map app.

Having fulfilled the requirements of the Microsoft internal certification

process, best work practices now exist to promote the continuation of a

strong working relationship. mxData now has the template for Windows

8 development, and will draw on the knowledge and findings from this

first app in the future..

London

Bus

CheckerCategory: Travel

Partner: FatAttitude

www.buschecker.com

Description

Get live bus countdowns for London to your Windows 8 device. As featured on

BBC Click, Telegraph Online, The Independent, Wired UK, The Sunday Times

App List and more.

Now you can carry live bus arrival times in your pocket, wherever you are-for all

of London’s 20,000 bus stops.

Bus Checker doesn’t use a timetable - it gets the real, live information for each

bus as it moves around London, meaning it’s both accurate and reliable. Plus,

Bus Checker shows you street-level route maps for all London’s 700 bus routes,

while allowing you to search by place name or postcode, perfect for planning a

journey somewhere new.

Download Bus Checker today - and never miss that last bus of the night again.

Although if you do, we’re not picking you up from the taxi rank in Morden.

Data provided by Transport for London.

Find it in the app store here.

”Following the

launch of our

Windows Store app,

we’re now bringing

live bus times to

more than 100,000

people every week.”

Carl Partridge

Director, FatAttitude

Solution

FatAttitude brought its successful travel apps London Bus Checker and UK

Bus Checker to Windows 8 with the development of a full-featured

Windows Store app. The new app allows desktop and tablet users alike to

browse live bus times and route maps for every stop in the UK with up-

to-date mapping and traffic information from the built-in Bing Maps

control. The app also takes advantage of Windows 8 Live Tile functionality

to provide quick access to favourite bus stops direct from the Start

screen.

Results

Just one month after launch, Bus Checker is now in the top-3 best-selling

travel apps for Windows 8 and has been selected by the editorial team

for featured placement in the Windows Store.

Health

ChoicesCategory: Health

Partner: 3chillies

www.3chillies.co.uk

Description

Health Choices brings information about NHS services in England and health

information to your fingertips. This app has been developed in collaboration with

NHS Choices, which supplies all NHS service details, and condition and treatment

information. Integration with Microsoft HealthVault adds the ability to save

condition and NHS service information against a secure personal account.

Please note:

NHS Choices supplies service information for the NHS in England only.

Features

• Search for NHS services by name, location, or proximity to you

• Find contact details for GPs, dentists, hospital departments, and other NHS

services

• View ratings and key indicators for NHS services

Find it in the app store here.

”We’ve been looking for

opportunities to enter the

consumer health market,

but regulations and entry

costs have been

prohibitive until now.

Microsoft HealthVault and

Windows 8 have provided

SMEs with an opportunity

to develop solutions and

go to market with our

ideas fast.”

Paul Spearman

Managing Director, 3chillies

Solution

Using Microsoft HealthVault, a security and privacy enhanced central

repository for consumer health data, 3chillies was able to build a

Windows 8 app providing consumers with a way to store their health

data with personalised health information from NHS Choices. The app

gives users appropriate information on their conditions and the ability to

look for treatment centres using location services.

Results

3chillies has effectively used a trusted industry platform to store sensitive

health data, using Windows 8 to deliver the app with an intuitive

experience. With content integrated from NHS Choices, consumers

receive clinically approved health information from a trusted source. They

can now access more than 800 conditions, find and choose NHS services,

and read the latest health news on their chosen device.

This solution also aligns with the Department of Health agenda to

empower patients by providing them with tools such as Health Choices to

take control of their own wellbeing. Health Choices has been called out

by the NHS Commissioning Board as an exemplar of a consumer-focused

app and was highlighted at the NHS Expo.

FloodAlerts

Category: Government

Partner: ShootHill

www.shoothill.com

Description

FloodAlerts is a free application provided to users in England and Wales, with

localised flood warnings updated every 15 minutes.

The app, developed by Shoothill, takes data provided by the Environment

Agency and transforms it into a visible layer overlaid on Bing Maps, so you can

assess your flood risk more accurately. When a flood alert is issued that affects

your monitored location, you receive a notification on your Windows PC or

tablet device. This gives you a direct link to the relevant alert(s) on the map,

helping you assess the situation as it develops.

Features

• Graphical representation of the flood area on an interactive map

• Flood information updated every 15 minutes

• Notifications sent to you the moment you are at risk

Find it in the app store here.

“This is a fantastic

example of the

private sector

involvement in this

important area and

shows how

technology can be

used for wider, real-

world benefit.”

Richard Benyon MP

Minister for Natural Environment

and Fisheries

Solution

FloodAlerts from Shoothill, uses a cloud-based engine that is permanently

connected to the Environment Agency via a hub. Flood monitoring data is

sent to FloodAlerts by the Environment Agency every 15 minutes, and the

system immediately processes it for both display on a map and the

transmission of email alerts to the application’s users. Flood alerts and the

extent of flooding are then shown in the correct location on Bing Maps.

FloodAlerts can be deployed anywhere in the world where suitable data

feeds are available and can be readily applied to provide other types of

alerts.

FloodAlerts is easily delivered via an iframe and has been designed for

simple syndication to other web properties, such as the Environment

Agency website.

For organisations, it can be adapted to monitor any number of assets or

locations and provide sophisticated customised alerting to key

stakeholders.

Results

Shoothill FloodAlerts is the first and only graphical representation of the

Environment Agency’s flood alerts and warning data, displayed as an

overlay on Bing Maps, which also delivers personalised flood alerts.

FloodAlerts is available as a Facebook app, Windows 8 app or via a

browser on a PC.

For more information, please visit: www.shoothill.com/floodalerts

Food

HygieneCategory: Government

Partner: Shoothill

www.shoothill.com

Description

Eating out? Getting food in?

Find out if a restaurant, takeaway or food shop you want to eat at or buy food

from has good food hygiene standards.

The food hygiene rating or inspection result given to a business reflects the

standards of food hygiene found on the date of inspection or visit by the local

authority. The food hygiene rating is not a guide to food quality.

You can search by:

• Your current location

• Business name (or part of the business name)

• Town/city

The information provided on businesses is held on behalf of local authorities

participating in the national Food Hygiene Rating Scheme in England, Northern

Ireland, and Wales or the Food Hygiene Information Scheme in Scotland.

The app is provided free by the Food Standards Agency and is advert free.

Features

• Search for food businesses by name and/or location and their hygiene rating

• Find all food businesses nearby and their hygiene rating

Find it in the app store here.

“The app shows

full-screen Bing

Maps and uses GPS

location technology

that will work with

Wi-Fi-enabled

laptops or desktops,

and also mobile and

tablet devices.”

Rod Plummer

Managing Director, Shoothill

Solution

Shoothill has worked in partnership with the Food Standards Agency to

develop the application on Bing Maps, to provide the latest local food

hygiene information delivered straight to Windows 8 devices.

The new Windows 8 application is designed to work on Windows 8 PCs

and surface devices and is provided free of charge and advert free via the

Food Standards Agency.

Users can search for specific restaurants, pubs, cafes, takeaways, hotels,

and other places to eat out, by using various search options:

• Search by current location

• Search by business name

• Search by town/city

• Search by postcode

Results

The new app has already exceeded initial download expectations and has

been received with great interest by local government organisations and

councils looking to create a version specifically locked for their local area.

For more information, please visit: www.shoothill.com

CEOP(Child Exploitation and Online

Protection Centre)

Category: Government

Partner: BBITS

www.bbits.co.uk

Description

The Child Exploitation and Online Protection Centre (CEOP) is a UK police

agency dedicated to protecting children from harm both online and in the real

world. CEOP has a unique, holistic approach to tackling child sexual abuse and

exploitation. In addition to tracking offenders wherever they may be and

bringing them to account, CEOP also provides advice and guidance to help

children of all ages stay safe online and is active in sharing best practice

techniques with the wider child protection community.

This app provides quick and easy access to online safety information and advice

from CEOP, including our range of engaging and award-winning education films,

websites, and social media channels.

If you have any concerns about suspected child sex offender activity, you can

report this directly to CEOP via the app in the Report section. This could be

someone acting inappropriately towards you, or a child or young person that

you know, by trying to engage in sexual chat, asking you to do something that

makes you feel uncomfortable ,or being insistent on meeting up.

Find out more by visiting the CEOP website via the app:

http://www.ceop.police.uk

Find it in the app store here.

“The CEOP produce a wide

range of educational films

and other resources through

its Thinkuknow programme.

These deal with a range of

issues experienced by young

people online and empowers

them with awareness of the

risks so they can protect

themselves. I’d urge all

parents to look at the range

of online and mobile safety

tools we offer.”

Peter Davies,

Chief Executive, CEOP

Solution

The CEOP is are always looking to provide children with instant access to

CEOP apps and browser tools, so children can learn how to protect

themselves online.

Results

Peter Davies, Chief Executive of the CEOP, says: “Microsoft is a key partner

for the CEOP. Successful partnerships like this enable us to extend the

reach we can achieve with our educational materials and make it easier

than ever to report illegal or suspicious activity online. It’s another way in

which we are working to close the net on offenders.

“With this new free app from the Windows Store, it’s easier than ever for

Windows 8 users to access the CEOP online safety advice pages or make

a report about suspicious or inappropriate contact online. Children can

quickly explore award-winning CEOP educational videos, see the latest

campaigns or follow the CEOP Facebook page or Twitter feed updates.”.

Patient.co.uk

Category: Health

Partner: EMIS

www.patient.co.uk

Description

Download the Patient.co.uk app to search our database of patient information

leaflets on health, conditions, and diseases.

Each leaflet is written by our expert authoring team of independent GPs, and

passes the information standard-which means it is trusted, high-quality,

evidence-based health information.

Most GPs in the UK have the same leaflets on their computers to print out for

patients during consultations.

Features

• More than 900 trusted patient information leaflets on health, conditions, and

diseases.

• Search NHS services in your chosen area.

• Browse categories or search for the condition you require.

• Pin favourite leaflets to your Start screen.

• Read Dr. Sarah Jarvis exclusive blog on www.patient.co.uk

Find it in the app store here.

”Our Windows app

was developed as a

response to

changing user

behaviour. It

successfully delivers

our trusted content

to our growing

mobile audience.”

Ben Foster

Operations Director, Patient.co.uk, EMIS

Solution

Patient.co.uk is well-established as a leading provider of trusted and

up-to-date evidence-based health information, which complies with the

Department of Health’s quality mark, The Information Standard.

Awarded as a Highly Commended Patient Resource in the British Medical

Association (BMA) Patient Information Awards 2012, Patient.co.uk was

also recommended as the top health site ‘you can’t live without’ by The

Times in January 2013.

The Windows version of our Patient.co.uk app was developed as a

response to changing user behaviour, with a surge in people visiting the

site via their mobile devices.

Results

Our free Patient.co.uk Windows app has given more than 8,200* people

on-the-go access to around 900 pages of medical information leaflets at

their fingertips. It provides users with the convenience of locating nearby

GPs, dentists, pharmacies, hospitals, or opticians in their chosen area in

England.

Dr. Matthew Noble of imedicalapps.com, says: “It is the first app I’ve ever

considered ‘prescribing’ to a patient in a consultation.”

*8,255 as of 14 February 2013

@msukingov @msukinhealth