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Public SectorBuyers Guide

Our guide to your IT essentials this spring

Spring Edition 2017

The Rise of the Smart MachinesA.I. and related technologies are tipped to make a major impact over the next 12 months and beyond.

p 12 - 13 p 16 - 17

Digitisation: Kill or Cure?What isn’t being digitised these days?

Sovereign Territory or Unstable Ground?Does your business store electronic data of any kind? From almost anywhere? Then you’re affected.

Surface Pro 4 Performance Bundles

Boost productivity with Surface Pro 4

£125 OFF* p 3

Insight articles

*See page 3 for Ts & Cs

p 8 - 9

PUBLIC SECTOR BUYERS GUIDE2

As a Trusted Technology Advisor, we help Government, Healthcare, Education and Blue-Light organisations minimise risk and maximise quality of service, whilst delivering significant savings. With a number of specialist vertical teams, Insight have a deep understanding of our customers’ needs and the challenges and demands they face for the various verticals within the Public Sector. Key partnerships with some of the world’s largest technology manufacturers means we are able to offer you the latest technology solutions to fit the ever evolving needs of modern public administration.

Public Sectorat Insight

uk.insight.com • 0800 313 323

Contents

ARTICLE Digitisation: Kill or Cure? p12-13

ARTICLE Sovereign Territory or Unstable Ground? p16-17

ARTICLE The Rise of Smart Machines p8-9

CONTACT US Insight contacts and information p18-19

PRODUCT PAGE

Access Points 10

Audio Devices 15

Bluetooth Headsets 15

Desktops 7

Document Scanners 14

Headsets 15

Laptops 3, 7

Microsoft Software 6

Scanners 14

Speakerphones 15

Surface Hub 4-5

Surface Pro Bundles 3

Switches 10-11

Tablets 3

USB Headsets 15

Windows 10 6

Wireless Headsets 15

Wireless Routers 10

Dell Desktops 7

DraytekWireless Routers, Switches & Access Points

10

Fujitsu Document Scanners 14

HP Laptops 7

Huawei Switches 11

Jabra Headsets & Speakerphones 15

Lenovo Desktops 7

Microsoft Surface Hub 4-5

Microsoft Windows 10 Software 6

Microsoft Surface Bundles 3

VENDOR PRODUCT PAGE

PRODUCT PAGE

VENDOR PRODUCT PAGE

For Public Sector pricing, please log into your myInsight account or speak with your Account Manager.£

Your Trusted Advisor

3

Surface Pro 4 Performance Bundles

To see the full suite of products and solutions available from Microsoft please visit the online webshop at uk.insight.com/shop/microsoft



Boost productivity with Surface Pro 4

Save money and get more done when you buy a Surface Pro 4 i5/256GB or above + Type Cover bundle, and equip your people with a device that

delivers the power of a laptop in the body of a tablet.

And with the added Type Cover, users can transform their tablet into a laptop whenever they need it for maximum productivity.

Speed up device sign-in and bolster security with Windows Hello facial recognition, and give users a familiar experience with Windows 10 Pro.

* Valid until 31 March 2017. Terms and conditions apply.

Surface Pro 4 i5 + Type Cover bundles0006372067 0006372069 0006372070

Intel® Core™ i5 (6th Gen) 6300U Intel® Core™ i7 (6th Gen) 6650U Intel® Core™ i7 (6th Gen) 6650U

Windows 10 Pro 64-bit Windows 10 Pro 64-bit Windows 10 Pro 64-bit

8GB/256GB SSD 8GB/256GB SSD 16GB/512GB SSD

12.3” touchscreen 2736 x 1824 12.3” touchscreen 2736 x 1824 12.3” touchscreen 2736 x 1824

Intel HD Graphics 520 Intel Iris Graphics Intel Iris Graphics

Surface Pen, Surface Pro 4 Type Cover (black)



£125 off* £125 off* £125 off*

£125 OFF*




Built for the modern workplace

The fully integrated design, choice of two screen sizes (84” and 55”) and flexible mounting configurations means that there’s a solution for all your needs.

Built for teamwork, Microsoft Surface Hub works beautifully in the modern workplaceIntegrated solution

Microsoft Surface Hub™ integrates beautifully into the modern workplace, enabling productivity in any space where students come together to learn, from large conference rooms to informal huddle spaces to classrooms.

Microsoft Surface Hub is also designed to be easy to deploy and manage remotely.

Microsoft Surface Hub apps take advantage of the large screen, touch and ink input, and onboard hardware like cameras and sensors.

It transforms learning into inspired teamwork with all the latest tools for collaboration.



5

Built for teamwork, Microsoft Surface Hub works beautifully in the modern workplace

Unlock the power of the group with Surface Hub™

To find out more about Microsoft Surface Hub please visit the online webshop at uk.insight.com/campaigns/surface-hub

Connect with your students rather than technology.

Surface Hub reimagines the meeting experience so you can share ideas with others on a canvas as big as your imagination. Walk up to the display and join a Skype™ for Business meeting with a single tap, and share content effortlessly.

Bring students or team mates together in a way that feels completely natural, with technology that doesn’t intrude but helps ideas flow.

The best way to create and brainstorm with others.

Make working together the most productive part of your day. Share your ideas with others on a canvas that is as big as your imagination.

Bring teams together in a way that feels completely natural, with technology that doesn’t intrude, but helps ideas flow. Expand what can be accomplished in the moment and don’t lose the momentum - capture your work so you can act on it later.

“Surface Hub is a game changer; enabling true enterprise collaboration

by combining Skype™ for business with HD video and interactivity

for any meeting space or classroom.”

The Insight Solution

Our experienced consultants plan, build and then manage a collaboration solution built around Surface Hub, which delivers more engaging, efficient teaching. We survey your sites and assess the network infrastructure to ensure that it will support voice and video over IP. We add the device to your network, install the Microsoft store apps you need and perform functional tests.

To fast-track adoption we roll out end-user training programs that help your teams use Surface Hub to its full potential. We also support custom app development through workshops, and can extend the collaboration solution to include legacy devices on your network.




To see the full suite of products and solutions available from Microsoft please visit the online webshop at uk.insight.com/shop/microsoft

New Innovations for the Classroom with the Windows 10 Anniversary Update

In today’s modern classroom, our teachers face unique technology challenges: • Nearly 50% of teachers serve as their own tech support in their school classrooms, with unique challenges for set-up, updating devices, and overall ease of use

• Nearly 60% of teachers purchase and load apps themselves. Today, locating, purchasing and loading apps across shared devices can be very cumbersome

• Over half of the students in the world still don’t have ready access to technology. Of those that do, many are using older, slower systems without the benefits of modern innovation

At the same time, students have so much to gain from the latest technology tools, increasingly not only as a great way to learn, but also as a requirement for many jobs.

The Windows 10 Anniversary Update delivers new innovations for the modern classroom, including:

Quick set-up Three easy steps FasterFaster, simpler set up with all new tools to help teachers get up and running quickly. For schools with dedicated IT support, the updated Windows Imaging and Configuration Designer tool enables them to set-up shared devices, in bulk, in a matter of minutes.

The Anniversary Update simplifies the deployment process so a teacher can set up devices in three easy steps, even with no dedicated IT support, with an all new “Set up School PCs” app for setting up a ‘Shared Cart of Devices’ in schools.

Windows 10 is faster than ever, with an average first log-in of 26 seconds and subsequent log-ins of 6 seconds, helping classes with shared devices get productive quickly.

Secure New appSecure Assessments with ‘Take a Test’ app. Teachers and schools need advanced, secure tools for modern test-taking and new tools can simplify standardised testing for a variety of test taking needs.

An all-new “Take a Test” app offers simplified options for test-taking. For high-stakes tests, the app creates a browser-based, locked-down environment for more secure, online assessments. These tests shouldn’t have copy/paste privileges, access to files, or other distractions.

For simple formative and quizzing needs, the app couples with a teacher’s preferred assessment website to deliver digital assessments.

Improved Teacher friendlyWindows Update Improvements. New ‘active hour’ policies enable devices to update outside of class times so classrooms can stay productive and efficient without disruptions, while helping to keep devices secure and up-to-date.

Education Ready Windows Store: Teachers can easily find, acquire, and assign free and paid apps in the Windows Store for Business.

With more than 5 billion visits to the Windows Store, a vibrant storefront is available for teachers, with all new apps for experiences from FluidMath, a handwriting-based educational math app, to StaffPad for music composition, BrainPOP and more.

Insight recommends Windows



7

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The Rise of the Smart Machines Insight article

AI and related technologies are tipped to make a major impact over the next 12 months and beyond. So will they? Or is all the hype just, well, artificial intelligence?

We want them to do the things we can’t. Or, more accurately, we want them to do the things we can, but to do them faster and more profitably. We want technology to be our eyes, our ears, our voices. Our brains.

In that sense (pun very much intended) Artificial Intelligence (AI) is hardly a new concept. Indeed, it’s been a central pillar of science fiction for decades. The difference now though, is that it appears to be becoming science fact.

Talked up by all and sundry, AI and related technologies like machine learning and augmented reality have started showing signs of real potential over the last year or so. And with the likes of Amazon Echo, Windows Cortana, Google Home, and, of course, Apple Siri dragging them into the mainstream, they are predicted by many luminaries to make a serious impact through 2017.

So are we really about to see AI begin making its way into public, and Public Sector, consciousness and start delivering practical business tools? Or is it all, quite literally, a case of synthetically wishful thinking?

Certainly there remains a not insignificant gap between what are basically strong R&D cases of AI usage and robust, real-world, working examples. And although a recent poll of enterprise technology professionals from Forrester Research noted that almost three in five respondents are researching AI currently, far fewer ( just over one in ten) are actually using it on a regular basis.

When you think about it, artifice lies at the heart of almost every technology ever invented.

It is, after all, why we invent technologies in the first place.



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The Rise of the Smart MachinesMarket forces are always a telling barometer however, and with all manner of big name technology players now pouring serious investment into their AI efforts, and indeed into the AI space in general, things look to be set fair for the technology.

It’s a forecast that’s being further reinforced by a lot of big name public backing. From LinkedIn CEO Jeff Weiner for instance, who recently described AI as a leading factor in the firm’s decision to shake on its acquisition deal with Microsoft. From Box CEO Aaron Levie, who recently said machine learning and AI were pillars of his company’s strategy. And from plenty more besides.

There are other significant indicators too.

The attitudes of firms like Apple, Google, Microsoft, and Facebook for example.

All of whom are, in one way or another, currently open-sourcing or sharing

their work around AI simply in order, it seems, to stimulate and drive advances in the arena.

Apple CEO Tim Cook has made no secret of AI’s pertinence to the company’s future, particularly as regards the evolution of the iPhone, and such apparent openness and inclusivity is virtually unheard of where Apple is concerned.

Google meanwhile, is blending machine learning into mass usage applications like Gmail, Google Drive, and Google Docs, which leverage user activity patterns to predict and rapidly cue up desired messages, files, and formulas.

Okay, so AI is clearly gathering some heavyweight backing and momentum.

But why? What exactly is it that’s getting the big game hunters so excited?

Essentially because Artificial Intelligence is starting to deliver precisely the tangible, real results that have largely eluded it up until now. Because this is leading to the development of useful, real applications. And because suddenly all this has started happening pretty damned quickly.

Photo object recognition, speech recognition, driverless motoring (a pipedream just a few years ago, now a productised reality), smart translation, the IoT. All are driving – and being driven by – the evolution of AI.

Another key area of impact currently is the slickening up of chatbots. Those online chat and texting tools that, until now have proved useful for some people, but an annoyance to many more.

Microsoft claims that its newest chatbot, Zo, has garnered more than 115,000 users since its launch in October, while the

company’s Bot Framework – which makes it easier to create bots with cognitive functions and natural-language processing – has drawn 67,000 developers to date.

Those are even more impressive numbers than they appear at first glance. What’s more they provide a the most useful and illuminating gauge yet. Not just of how bots are grabbing the respective imaginations of both consumers and developers, but of just how enormous the impact of AI could be through 2017.

There’s nothing artificial about it. AI is going to be big. And it’s going to happen sooner than anyone probably thought possible even five years ago.

AI is clearly gathering some heavyweight backing

and momentum

9

For more information on ‘Artificial Intelligence’, please email [email protected] with the subject line ‘AI Article Enquiry’




Managed Wireless

DrayTek Vigor 2860 Wireless controller/broadband routerIdeal solution for reliable and flexible broadband connectivity

DrayTek Vigor P-1090 8-port PoE switchSaves power and prevents compatibility issues or possible damage/hazard

DrayTek VAP902 Access PointSecurity and management features improve and protect flexibility and integrity of a wireless LAN

Configured to dual band Wi-Fi5 GHz provides faster data rates at a shorter distance. 2.4 GHz offers coverage for further distances, but may perform at slower speeds

Key requirements

2.4Ghz 5Ghz

Wi-Fi throughout the building

Solution for multiple rooms or areas

Support for multiple devices, including Laptops, Tablets, EPOS Systems and Smartphones

Segmenting user and guest connections

Ability to minimise Wi-Fi interface

Users need to move freely through the building without losing Wi-Fi connection

Client scenario

Up to 50 users

Solution

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S5720-32C-HI-24S-AC Switch • 24 x Gig SFP, 8 of which

are dual-purpose 10/100/1000 or SFP

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• Forwarding performance: 168Mpps

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S5720-56C-HI-AC Switch • 48 x Ethernet 10/100/1000 ports

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S5720-56C-PWR-HI-AC Switch • 48 x Ethernet 10/100/1000

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Huawei S5720-HI series are advanced Gigabit Ethernet switches that provide rich agile features. The switches are developed based on Huawei Versatile Routing Platform (VRP), and use the fully programmable structure to implement software definition and service change on demand.

With services and network convergence as the core, the switches provide the ubiquitous service function to ensure consistent user experience. The Super Virtual Fabric (SVF) function virtualises the entire network into one device. In addition, the switches support flexible Ethernet networking, comprehensive VPN tunnel solutions, various security control methods, intelligent deployment, and simple operation and maintenance.

The S5720-HI switches are the best choices for the branches of high-quality large and middle-sized campus networks, the core layer of small-sized campus networks, and the access layer of data centre networks.


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12

Digitisation: Kill or Cure?With Private Sector organisations digitising seemingly everything, not least their customers’ experiences, PSOs are under mounting pressure to do the same…

Digital transformation. The digital workplace. The digital customer experience. Digital government. What isn’t being digitised these days?

And what Public Sector organisation isn’t experiencing major headaches as a result?

By way of providing some immediate pain relief, let’s dispense with the lengthy preamble that often accompanies the issue, and ask the killer question up front. Should PSOs be delivering services and engaging with their audiences via digital channels, or should they not?

The short answer is a resounding yes, they should. Why?

First, because every government can do better. In terms of speed and efficiency.

In terms of cost. In terms of service delivery. In terms of customer satisfaction and public approval. In terms of self-preservation.

Second, because, as clearly demonstrated in the private sector, digitisation really can revolutionise operations in all these areas.

And third, because there’s a whole spectrum of proven tools out there to make it happen. Human-centric design, web analytics, social-media scans and nudges that steer service users through the ‘choice architecture’. Such tools are transforming the private sector in ways unthought of even a few years ago.

The problem is, that asking whether or not digitisation is a good move is only the first of many important questions PSOs should be asking themselves when it comes to their services and interactions with public audiences.

Will they really improve customer experiences simply by digitising them? Do the audiences in question necessarily need or even want services delivered digitally? Are tools like chatbots a welcome addition to public websites, or just an intrusion? What should be the primary aim of service delivery even? To satisfy the needs of the user, or the needs of the PSO and wider government?

And it’s through the struggle to answer such questions succinctly that problems have so often begun in the past.

We’ve all experienced the hell of nightmarish integrated response systems. (Press 1 for department X, Press 2 for query Y, Press 3 to stay on hold for all eternity.) Not only have such reforms alienated the public, they have often ended up proving wildly inefficient and costlier than, for want of a better phrase, human solutions.

No public service is intentionally poor (though admittedly it can sometimes feel that way), so why does it happen? For many commentators it boils

What isn’t being digitised

these days?

Insight article



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13

Digitisation: Kill or Cure?down to the fact that PSOs simply don’t have the intrinsic, instinctive consumer focus that is necessary for survival in the Private Sector, and that they instead tend towards a ‘Get-what-you’re-given’ approach. These commentators have a point.

It is fair to say that, historically at least, government has tended to lack what might be termed a customer satisfaction mind-set. Certainly public services can hardly be said to have glorious history of ‘delighting’ their customers. This is the first shift in mindset PSOs

should consider if they want to digitise successfully.

That will be real challenge in itself for many PSOs. And even those that have begun the journey still have a very long way to go.

It’s wise to keep in mind the ultimate goal which, for both Private and Public Sectors, is

essentially the same: To make services reliable and accessible, and to ensure their customers

are satisfied. Both face similar challenges making it happen. Both need to decide which services they need to deliver and how best they should do it. And yet there are, of course, marked differences between Public and Private Sector delivery.

A range of factors can and do influence whether or consumers are receptive to particular services, digital or otherwise.

With the best will in the world, however much a PSO wants to engage with and please its audiences digitally, its reach is likely to be limited. Perhaps severely. Deciding which consumers most need (and want) digital services is therefore vital.

Servicing such a large number of individuals and such a broad demographic (this is after all the general public we are talking about) is a far greater challenge than the vast majority of private concerns are ever likely to come up against.

And while it is true that not every public service provider is digitally-minded, not every customer is either. Smartphone applications may not appeal to those who need a particular public service the most.

What then, is the answer? Put simply, clear thinking.

Trace and map out the customer journey. Think carefully about where and how the user wants to engage, and why. Where does their journey begin? With your website? An advert? A leaflet? What, ultimately, does the customer want? A piece of information? A permit? An appointment? What are their ‘pain points’? Where are the bottlenecks likely to appear?

Segmentation – recognising the different needs or your different audiences – is key in this regard, both in terms of the services offered and how they are delivered.

Are digitised services a panacea?

Of course not. But they’re a damned good cure for a headache.

For more information on ‘Digitisation’, please email [email protected] with the subject line ‘Digital Transformation Article Enquiry’




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Smart business process agility

fi-7460Versatile A3 document scanner.

Superior A3/A2 format scanning technology distributed to the desktop.

• Versatile document capturing capability for any size document from A8 to A3, folded A2 and A1 and up to 5.5 metres in length

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• PaperStream IP and PaperStream Capture – Fujitsu developed scanner driver and image enhancement plus batch capture software application

S1300iInstant PDF Multi Sheet-fed document scanner.

Provides Windows and Mac users with the tools to be productive and paperless anywhere and anytime.

• Scan up to 12 double-sided pages per minute

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fi-7160A4 document scanner with ADF.

The smart document capture solution. The fi-7160 document scanner is armed with a host of automated hardware and software based tools to make the job of scanning easier.

• A4 speed at 300 dpi; 60ppm/120ipm, scan mixed batches up to 80 sheets

• PaperStream IP and PaperStream Capture – Fujitsu developed scanner driver and image capturing software

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SP-1125Professional office scanning simplified.

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Fujitsu Scanners help provide transparency and accountability at a moment’s notice.

The Public Sector landscape faces enormous challenges, including sky rocketing costs, historic regulatory changes, client demands for instant access to their records, freedom of information (FOI), bureaucracy and security concerns.

By deploying scanning solutions alongside other line-of-business applications, Public Sector organisations gain a strategic hub for managing all content that flows through the enterprise.

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15

To see the full suite of products and solutions available from Jabra please visit the online webshop at uk.insight.com/shop/jabra


* Terms & Conditions apply. For full details please see jabra.co.uk/c/public-sector-promo/terms

Support your Public Sector organisation with industry-leading Jabra audio devices at reduced prices.

Jabra are pleased to offer UK & Ireland Public Sector organisations a special price reduction across their portfolio, to make purchasing headsets and speakerphones cost-effective and easy.

Discounts are applied by Jabra reseller partners and reflect a maximum discount that could be offered. Discounts are available from 1st January – 31st March, 2017* inclusively.

Conversation matters in the Public Sector

Corded headsets

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Corded USB headsets

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Wireless headsets

Jabra Pro 920 Mono noise-cancelling wireless headsetSave up to 45% Jabra Pro 930 Mono UC or Microsoft noise-cancelling

USB corded headset

Bluetooth headsets

Jabra Motion UC or Microsoft Bluetooth headsetSave up to 45%

Speakerphones

Jabra Speak 510 UC or Microsoft speakerphoneSave up to 45%

Accessories

Jabra Smart Cord 2m QD to RJ9 FREE with every Jabra QD telephony headset purchased FREE

16

Sovereign Territory or Unstable Ground?With GDPR on its way, and the governance of public information becoming increasingly vital in compliance terms, are UK-based data centres the answer, or just another part of the question?

It’s probably the most famous thing Bill Gates ever said.

Invoked liberally by a generation of smug naysayers, and the source of many a self-satisfied smirk over the years, it goes something like this:

“640K really ought to be enough memory for anyone.”

Snigger. Good to know that even world-changing, multi-billionaire philanthropists get it wrong too eh? If only occasionally.

Only guess what? He didn’t say it. In 1981 when it was quoted, or at any other time from what we can tell. Still, it’s fun to pretend, so what say we carry on as if he did?

Either way, it illustrates an important point: Data wasn’t as a big deal back in 1981 as it is these days. Not nearly. And it wouldn’t be for quite a few years to come. Indeed, the European Commission’s (EC) first Data Protection Directive didn’t arrive until 1995.

Since then, the situation has changed of course. And how. The constantly quoted fact here being that more data has been created in the last two years than in the rest of previous human history combined.

Seen in such a context, and as much disquiet as they are undoubtedly causing, the EC’s infamous impending General Data Protection Regulations (GDPR) look not only necessary, but very possibly a bit overdue.

Likely, you’re already familiar with GDPR, but in the disturbing event that you’re not, a quick recap. First, if you don’t know about it, you really

should. Because it will certainly impact your business to at least some degree and compliance is both mandatory and critical. Critical.

How so certain? Does your business store electronic data of any kind? From almost anywhere? Then you’re affected.

Relating, and indeed absolutely central to the notion of Data Sovereignty (basically the concept that data is subject to the laws of the country in which it is located) GDPR is essentially a single,

pan-European legal framework for data protection to supersede today’s patchwork of national laws.

A much more structured and cohesive legal structure than anything that has gone before, it asks several crucial questions and raises several key concerns for those businesses whose activities fall within its scope. Which, just to reiterate, means you.

(And just in case anyone thinks that Brexit is somehow going to let the

UK off the legislative hook by the way, it won’t. Without going too far into its nuts and bolts, suffice to say GDPR applies to non-member countries trading within the EU as well. So come 2018 when it rolls out, we will need to comply just like everybody else. Remember also, that even assuming that Article 50 is ever invoked, it would still likely be several years before the UK made a full and final official withdrawal.)

The first and most obvious issue for both private and public organisations – and therefore the immediate priority – relates to where data is stored.

And as a direct result – notionally to enable organisations to keep their data ‘safe’ in the domain in which it originated – providers large and small have begun opening local data centres hand over fist.

This makes perfect sense, and for obvious reasons. Even taken in isolation, the act of

Does your business store electronic data of any kind? From almost anywhere?

Then you’re affected.

Insight article

17

Sovereign Territory or Unstable Ground?relocating data, storing and processing it locally makes adherence to the new laws much less of a challenge. Consequently the mass uptake of such offerings has been and still is, profound.

But there’s a problem. This growing proliferation of UK-based data centres (many of them from the likes of AWS, Google, Microsoft, and IBM SoftLayer) has been misconstrued by many as a silver bullet.

A cure-all for GDPR and data sovereignty issues, with migration being seen as a data governance panacea in and of itself.

Once again, let’s be clear. It verydefinitely is not these things. Yes, keeping data within the bounds of the EU will enhance one’s chances of compliance, but by no means does it guarantee them.

Neither is data localisation as straightforward an exercise as it may sound. Firstly, it often increases cost and complexity, and second, doing it successfully demands a great deal more than simply moving the data. How the data is moved, manipulated and processed thereafter is equally if not more vital. And not just ‘primary’ data, but any and all data that relates to it.

Put simply it’s not just about where you move data that matters, but how you move it and what you do with it when it gets there. And that demands expertise.

At the risk of repeating ourselves, while data localisation offers organisations a fighting chance of GDPR compliance, it in no way secures it. Every aspect of how data is used, manipulated, transported is central to GDPR compliance, not just where data is stored.

And you can quote us on that.

For more information on ‘GDPR’, please email [email protected] with the subject line ‘GDPR Article Enquiry’

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We focus on your IT needs to provide customised hardware ready to use – minimising downtime and freeing up your valuable resources. Our fast, efficient integration process ensures that any project can be completed seamlessly and professionally.

Take the pain out of hardware rollouts with our comprehensive Integration Services

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ü Image creation

ü Image management

ü Image deployment

ü Remote user profile creation

ü De-packaging service

ü Asset management

ü MAC address recording

ü Refurbishment service

ü Hot swap break fix

ü Tablet configuration

ü System configuration

ü Server builds

ü Server imaging

ü Rack population

ü Blade server configuration

ü Roll out management

ü SAN build

ü Router and switch configuration

ü Specialist caged deliveries


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