Types of Communication

ByProf. A.P.Dawle

Upward Communication

Formal Communication

Request

Application

Demand

Complain

Suggestion

Objectives of Upward Communication

Downward Communication

Formal Communication

Instructions Orders Education & Training Motivation Raising Morale Counseling Advice Persuasion Warning Appreciation

Objectives of Downward Communication

Formal Communication

Exchange of Information

Requests

Discussion

Co-ordination

Conflict resolution

Problem Solving

Advice Social and Emotional Support

Objectives of Horizontal Communication

Formal Communication

Diagonal Communication

Formal Communication

Grapevine Communication

Informal Communication

Grapevine Communication

Informal Communication

Best Time for Grapevine Communication

Lunch Break

Tea Break

Get together

Meetings

Grapevine communication is about

A Recent News

Controversies

People talk about their acquaintances

Discussing private and personal problems of others

Advantages of Grapevine Communication

Spreads like wild fire

Content can be short or long

Provides feedback to the management

It vents out disappointments and frustrations

Limitations of Grapevine Communication

It may give wrong news or information

It may tarnish the image of a person

It is not reliable

It is listless and waste of time