Americas Duty Free & Travel Retailing (October 2013 Vol. 23, No. 4)
Travel retailing in 2023
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Transcript of Travel retailing in 2023
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t-Retailing 2023
A future you will create (?)
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* DISTRIBUTION* DEVICES* SOCIAL
* MARKETING
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Gen-what?
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t-Retailing B2C
* Inventory management
* Better and more relevant product
* Up-selling capability
* Improved user experience
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t-Retailing B2B
* Big data techniques
* Social graph mining
* Flexible partnerships
* Loyalty and trust
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Removing the friction
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SEO / metasearch / semantic evolves
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Responsive design / touch becomes natural
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Social graph makes good business sense
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NFC is a primary method
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Geo-fencing breaks down barriers
Running late, automatically re-book on next available flight
Offer upgrades, priority boarding
Gate changes
Travel partner marketing (add
hotels, car)
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Smart cities / airports are built
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Live tech experience is good for everyone
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Recommendation systems are not annoying
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APIs no longer alien and threatening
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Personalised distribution (finally) happens
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BRICs set the standard
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Augmented reality finds a purpose
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Analytics to the power of 10
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Wearable technology becomes useful (and cool)
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Who wins?
A future you will create (?)